The main goal of this masters thesis is to analyze current marketing communication of a specific leadership development company active and the Czech market and its effectiveness. Based on the results recommend measures for improvement using appropriate channels. In the first part theoretical background of online communication, strategic framework and measurement of performance is introduced. Statistics, expert surveys and insight from opinion leaders from the field are included to provide more practical and comprehensive understanding of approach to individual channels, current trends and potential future development. Second part is dedicated to analysis of online communication strategy of chosen leadership development company. Analysis are based on interviews with relevant target group, comparison of online activities of competition and clickstream analysis of data from Google Analytics of various communication channels.

The aim of this master's thesis is to examine the options and advantages of using online marketing by cultural organisations, especially theatres. The introductory part of this thesis explains essential terms related to online marketing and specifics of internet media. It also gives an overview of internet marketing tools, which can be effectively used in communication of cultural organizations. A second part of the thesis is focused on developing online marketing strategy for the Divadlo v Řeznické Theatre. The strategy is based on information obtained from a research carried out by the author of this thesis. The research includes a situation analysis, benchmarking, interview with marketing manager of Divadlo v Řeznické and a survey research made among the theatre visitors.

The diploma thesis is about new trends in online marketing. It focuses on online marketing tools and how to realize successful online marketing activity. The thesis is the analysis of the current company state. Based on informations gathered propose new strategy of content optimalization and social media strategy. How can the company enter the social network targeted on Facebook. Main areas are on-page and off-page factors in SEO and how to build Inbound marketing.

The goal of this thesis is to analyse ways companies, entrepreneurs or individuals can present themselves in terms of marketing on the internet especially with regards to the spread of social networks and growing significance of internet as a means of communication. Along with the possibilities of new marketing instruments, I focus on their influence on consumers and internet users. Goals of the thesis will be achieved by means of studying internet sources, specialized magazines and books, and by research among internet users. The research will be done by means of an internet questionnaire. The thesis is divided into five parts. The first two parts describe the environment of contemporary internet such as social networks, technologies, social CRM, and a definition of Web 2.0. Third part addresses technological possibilities of linking social networks to external applications. The fourth, practical part of the thesis is focused on the research among internet users and their opinion and behaviour on the internet with regards to marketing and the fifth part brings a thought on future development and use of marketing on the internet. I can see a contribution of this thesis in bringing new knowledge to potential advertisers on the internet so that they can -- based on my findings - decide and get inspiration in some of the contemporary or future advertising solutions and also for current advertising space providers and advertisers who get information on how different ways of promotion influence the consumers.

This thesis focuses on the issue of social networks. Social networks are one of the many types of social media, which are defined in the introduction of this thesis and described their characteristics. The thesis focuses on the options of two social networks in marketing and on the internet marketing in general. There are three criteria for the use of social net-works in companies -- sales promotion, publicity and communication. They are first de-scribed theoretically, analyzed in the environment of a particular company, the company Student Agency, and ultimately within these criteria suggested solutions to improve the use of social networks in the company. The aim of thesis is to define the possibilities of using social networks in companies to promote competitiveness, describe the options on real company and suggest possible improvements.

This diploma thesis deals with tools for social networks and internet marketing and their application to real case reviewing and news website Mobilenet.cz. The content of the document is divided into two separate parts. The goal of the first of them is to establish a theoretical framework for the second part. Theoretical part describes tools and options in general. There are listed both instruments that relate to internet marketing itself and instruments related directly to social networks. The second part includes theoretical knowledge applied to a specific case, web Mobilenet.cz and its defined competitors. First of all is analyzed Mobilenet.cz on its own, then it is compared to the competition. Analysis also includes websites check, from which are deduced imperfections in the quality of websites. The final part is created a practical demonstration, which aims to increase traffic on website Mobilenet.cz. At the very end of the document are applied results from the analysis of the second part to propose the strategy for web Mobilenet.cz. The main benefits of my work are analysis of Mobilenet.cz website and its competitors. As part of this work is also formed practical demonstration, which aims to increase traffic on this website. Another important contribution is the design solution for the future operations of the website Mobilenet.cz.

Nesta dissertação são investigados fatores que influenciam a adoção pelos consumidores de programas governamentais. O Marketing Social é o ramo do conhecimento que se dedica ao estudo da mudança comportamental dos indivíduos em resposta a intervenções de interesse social. Essas intervenções assumem com freqüência a forma de programas conduzidos por entes governamentais. São programas que geralmente têm sucesso limitado por não adotarem a filosofia de marketing em sua concepção e orientação. No campo tributário, um tipo de comportamento individual que procura ser estimulado pelos três níveis de governo no Brasil é o de pedir nota fiscal nas compras, com o objetivo de combater a sonegação de impostos e aumentar os recursos públicos. Os recursos financeiros são a base para os investimentos públicos e para os gastos sociais. Um dos principais caminhos para aumentar esses recursos é arrecadar tributos com mais eficiência. Nesse contexto, programas como a Nota Fiscal Paulista são lançados com o objetivo de alterar o comportamento individual dos consumidores. Nesta dissertação, esse programa foi analisado sob o enfoque de Marketing Social e de linhas de pesquisa relacionadas ao estudo do comportamento do consumidor. Partindo-se da Teoria do Comportamento Planejado e com a incorporação de conceitos importantes no Marketing, como satisfação, lealdade e boca-a-boca, chegou-se à proposição de um modelo teórico integrativo, que considerou a relação da atitude, de seus antecedentes e dos fatores norma social e auto-eficácia com os efeitos de marketing decorrentes da adoção ou não da Nota Fiscal Paulista pelo consumidor. Adicionalmente, foram identificadas as diferenças entre os grupos de adotantes e não adotantes do programa. O método de pesquisa se baseou em métodos qualitativos e na coleta de dados por meio de questionário disponibilizado pela Internet. A análise dos resultados teve por estratégia principal o emprego da modelagem de equações estruturais. A adoção do programa foi considerada como variável moderadora, possibilitando uma análise multigrupos. Dentre as principais conclusões da pesquisa, pode-se destacar que a atitude é o principal fator explicativo dos efeitos de marketing e o principal fator na previsão da adoção do programa. Adotantes e não-adotantes apresentaram perfis significativamente diferentes na amostra. Para os adotantes, a satisfação foi o antecedente mais importante da atitude. Para os não-adotantes, benefícios líquidos percebidos foi o fator com mais impacto na atitude. Risco de privacidade também foi um fator importante para esse grupo. A principal contribuição da pesquisa é a identificação dos fatores mais relevantes para a adoção da Nota Fiscal Paulista, colaborando para o estudo de uma área pouco explorada no contexto de marketing. Dentre as principais recomendações gerenciais, que podem ser aplicadas a diversos programas governamentais, citam-se a necessidade de intervenção para criar e reforçar atitudes positivas em relação ao programa governamental, a utilização freqüente de pesquisas com os consumidores para a orientação na condução do programa, a segmentação dos consumidores, a necessidade de incremento da auto-eficácia dos consumidores e da simplificação do programa, e a elaboração de estratégias relacionadas ao composto de marketing que decorram de um plano estratégico de marketing. Discutem-se ainda aspectos como os efeitos sobre o comportamento dos consumidores decorrentes do tipo de recompensa a ser oferecido em um programa social, da certeza ou não dessa recompensa e da interpretação que o consumidor faz das regras do programa. Limitações do estudo e sugestões para estudos futuros são também apresentadas. / This thesis analyzes the factors impacting the adoption of governmental programs by consumers. Social Marketing is the field of knowledge that studies the change in individual behavior in response to interventions of social interest. These interventions are often performed through programs conducted by governmental agencies. These programs generally have limited success for not adopting the marketing philosophy in their design and orientation. In the tax area, a type of behavior that is stimulated by the three levels of government in Brazil is the request of tax receipts on purchases, aiming the reduction of tax evasion and increase in public funds. Public funds are the basis for public investment and social spending. One of the main approaches to increase these resources is to collect taxes more efficiently. In this context, programs such as Nota Fiscal Paulista are introduced aiming the change in the behavior of consumers. In this thesis, this program was analyzed under the perspective of Social Marketing and other related studies of consumer behavior. Based initially on the Theory of Planned Behavior and incorporating important concepts of Marketing, such as satisfaction, loyalty and word-of-mouth, an integrative theoretical model was proposed, which considered the relationship between attitude, their antecedents, social norms, self-efficacy and the marketing effects that result from the adoption or not of the Nota Fiscal Paulista. Additionally, the research identified differences between adopters and nonadopters. The methodology was based on qualitative procedures and data collection through a survey made available on the Internet. The main strategy of analysis was based on Structural Equation Modeling (SEM). The adoption of the program was considered a moderating variable, allowing a multi-group analysis. Among the main findings, the research indicated that attitude is the most important factor in explaining marketing effects and in predicting the adoption of the program. The profile of adopters was significantly different from the profile of non-adopters in the sample. In the adopters subsample, satisfaction was the most important antecedent of attitude. In the non-adopters subsample, perceived net benefit was the most important factor that impacted their attitude. Privacy risk was also an important factor in that subsample. The most important managerial recommendations, that can be applied in several government programs, are: the need to create and reinforce positive attitudes towards the program, the frequent employment of consumer research to guide the program, the segmentation of consumers, the need to increase consumers´ self-efficacy and the simplification of the program, and the development of marketing mix strategies resulting from a strategic marketing plan. Other aspects including the effects of rewards on consumer behavior, the certainty of rewards and the mindset activated by the rules of the program are also discussed. Limitations to the study and suggestions for future studies are also presented.

Social commerce (s-commerce) relies on social media to support the buying and selling activities between customers and sellers. S-commerce sites have nowadays enabled their sellers to form their individual community, constitutes invited members of other shoppers, serving as trusted agents or targets and share shopping information and experience with their new customers. This study termed this new facet of communities as social commerce individual vendor community (SCIVC). A recent business paradigm of s-commerce sites indicates that customers spend a little time with s-commerce sellers and/or members in SCIVC, and thus swift trust, a quickly formed trust in a new relationship, deems be more appropriate representing as a basis of their trust building formulated. From the perspective of trust transfer theory, this thesis firstly develops the swift-based trust transfer process model and then examines how both swift trusts factors of individual sellers and members in SCIVC would affect customer trust in s-commerce sites. Secondly, this thesis verifies how the social support affects the model constructs of the swift-based trust transfer process, and subsequently how they further affect relationship outcomes on s-commerce sites. In this thesis, we quantified social support based on functional customer orientation construct and relational customer orientation construct; whereas respective swift guanxi and swift credibility constructs used to measure factors of swift trust factor between a customer with their seller and between a customer with their members of SCVIC. Lastly, we measured relationship outcomes by the following factors: repurchase intention, social shopping intention (i.e. measured by WOM adoption), and social sharing intention (i.e. measured by WOM intention). Based on a survey of 287 s-commerce shoppers from a s-commerce site - WeChat, our results revealed that the customer trust in s-commerce sites can be transferred from both respective swift trusts. This implies that their trust can be influenced by s-commerce parties, that are individual sellers and members of SCVIC. Our results also showed that the proposed social support factors, namely functional and relational customer orientation, both have mainly a positive relationship on respective swift guanxi, swift credibility, and customer trust factors, and subsequently influenced the three proposed factors of relationship outcomes. Exceptional insignificant cases included the relationship between relationship customer orientation and customer trust, the relationship between swift guanxi and WOM adoption and the relationship between swift credibility and WOM intention. In conclusion, this thesis makes three main contributions. First, it confirms consumer trust in s-commerce sites can be transferred from their sellers via guanxi trust and members in SCVIC via credibility trust. Second, it confirms functional and relational customer orientation have a profound total effect on both the proposed relationship mediator of trust and relationship outcomes. Lastly, it confirms the proposed customer orientation constructs and relationship mediator of trust promote not only s-commerce shopping behavior through collaborative sharing and social shopping but also individual-based repeat buying decisions.

The aim of this work is to summarize the current possibilities and used approaches in the field of online marketing, and the possibility of their aplication on selected www pages. The goal is to present an approach for raising the marketing effectives and strength of a web page and increasing so its viewer rate. The work discusses the methods used in the process of online marketing analysis and the planning of online marketing strategies. The work also focuses on the field of social media marketing.

This thesis Stregthening the Competitiveness of the Company XYZ as a Supplier to Coca Cola Company Worldwide deals with the principles of the cooperation with Coca Cola Company and deals with potential resources that lead to encourage the strengthening of competitiveness. Theoretical part of the work includes knowledge about competitiveness and strengthening of the competitiveness. In the practical part, the theoretical knowledge is applied in practice. The main goal is to prove that the compliance of the cooperation principles with the main customer is one of the main means for enhancing competitiveness.