Background and purpose. This thesis documents a program of five studies concerned with the assessment of software measurement. The goal of this program is to assist the software industry to improve the information support for managers, analysts and software engineers by providing evidence of where opportunities for improving measurement and analysis exist. Methods. The first study examined the assessment of software measurement frameworks using models of best practice based on performance/success factors. The software measurement frameworks of thirteen organisations were surveyed. The association between a factor and the outcome experienced with the organisations' frameworks was then evaluated. The subsequent studies were more info-centric and investigated using models of information quality to assess the support provided for software processes. For these studies, information quality models targeting specific software processes were developed using practitioner focus groups. The models were instantiated in survey instruments and the responses were analysed to identify opportunities to improve the information support provided. The final study compared the use of two different information quality models for the assessing and improving information support. Assessments of the same quantum of information were made using a targeted model and a generic model. The assessments were then evaluated by an expert panel in order to identify which information quality model was more effective for improvement purposes. Results. The study of performance factors for software measurement frameworks confirmed the association of some factors with success and quantified that association. In particular, it demonstrated the importance of evaluating contextual factors. The conclusion is that factor-based models may be appropriately used for risk analysis and for identifying constraints on measurement performance. Note, however, that a follow-up study showed that some initially successful frameworks subsequently failed. This implied an instability in the dependent variable, success, that could reduce the value of factor-based models for predicting success. The studies of targeted information quality models demonstrated the effectiveness of targeted assessments for identifying improvement opportunities and suggest that they are likely to be more effective for improvement purposes than using generic information quality models. The studies also showed the effectiveness of importance-performance analysis for prioritizing improvement opportunities.

abstract: The Partition of Variance (POV) method is a simplistic way to identify large sources of variation in manufacturing systems. This method identifies the variance by estimating the variance of the means (between variance) and the means of the variance (within variance). The project shows that the method correctly identifies the variance source when compared to the ANOVA method. Although the variance estimators deteriorate when varying degrees of non-normality is introduced through simulation; however, the POV method is shown to be a more stable measure of variance in the aggregate. The POV method also provides non-negative, stable estimates for interaction when compared to the ANOVA method. The POV method is shown to be more stable, particularly in low sample size situations. Based on these findings, it is suggested that the POV is not a replacement for more complex analysis methods, but rather, a supplement to them. POV is ideal for preliminary analysis due to the ease of implementation, the simplicity of interpretation, and the lack of dependency on statistical analysis packages or statistical knowledge. / Dissertation/Thesis / Masters Thesis Industrial Engineering 2015

With the purpose of verifying the quality of industrialization of yogurt without artifivcial preservatives with fruit pulp it was decided to use the Analysis of Risks and Critical Control Points, APPCC in SETREM agro industry. The work has started with an APPCC group first constitution were, hen in a second moment established the risks and ways of prevention. Subsequently, the points to be controlled and the points that demonstrate greater risk incidence were determined, the ones called priorities, the critical points of control that the critical limits determined. For the critical limits the control procedures had been established among them the statistics was used carrying out the statistical process control in temperature control during the fermentation of the yogurt where from the superior and inferior limits the control letters were built to follow the process. In order to verify the efficiency of the equipment and operators the application of the Measurement System Analysis (MSA) in ten yogurt samples during the determination of pH-gâmetro. Later wasandyzed necessary corrective actions were delimited to be applied in apply wag lines of the critical limits. Some procedures verification for proper system APPCC were needed, that is, procedures in addition to those used in the control to demonstrate if the system APPCC is being efficient. With the application of the tools, the guarantee of the quality of the final product was gotten decreasing the necessity of the finished product inspections / Com a finalidade de verificar a industrialização do iogurte sem conservante com polpa de fruta, com qualidade, é que se decidiu empregar a ferramenta de Análise de Perigos e Pontos Críticos de Controle, APPCC, na agroindústria/SETREM. O trabalho iniciou com a constituição da equipe APPCC, a qual inicialmente se estruturou para num segundo momento levantar os perigos e medidas preventivas. Subseqüentemente, determinaram-se os pontos a serem controlados e os pontos que demonstram maior incidência de risco, os assim chamados prioritários, os pontos críticos de controle, para os quais determinou-se os limites críticos. Para os limites críticos foram estabelecidos os procedimentos de monitoração entre os quais utilizou-se da estatística, realizando-se o controle estatístico de processo no controle da temperatura durante a fermentação do iogurte sem conservante com polpa de fruta onde, a partir dos limites superiores e inferiores, construíram-se os gráficos de controle. Para verificar a eficiência do equipamento/operador, utilizou-se a aplicação da análise do sistema de medição, MSA, em dez amostras de iogurte durante a determinação do pH, com a utilização do pH-gâmetro. Posteriormente, delimitaram-se as ações corretivas necessárias a serem aplicadas nos desvios dos limites críticos. Também foram necessários alguns procedimentos de verificação para o próprio sistema APPCC, ou seja, utilizaram-se procedimentos em adição àqueles aplicados na monitoração para evidenciar se o sistema APPCC está sendo eficaz. Com a aplicação da ferramenta, obteve-se a garantia da segurança do produto final, diminuindo-se a necessidade de testes dos produtos acabados

This diploma thesis deals with the final quality of the surface under variable working conditions during milling. The first part deals with the definition of qualitative parameters describing surface properties. This is followed by a brief description of the cutting resistance measurements. The thesis is complemented by experimental verification using front milling and its evaluation. The aim of the experiment is to determine the dependence of the surface quality and the size of cutting resistors under the variable working conditions of the machine that do not make a common part of the manufacturing processes.

The main objective of this thesis is to evaluate the performance of selected production company and subsequent implementation of the model Balanced Scorecard as a strategic tool for performance management. The first part deals with the theoretical knowledge in the field of measuring corporate performance. At the end of the theoretical model is depicting the BSC. The analytical part is devoted to the implementation of the Balanced Scorecard, identification of risks and costs associated with the project and the evaluation of the benefits arising from the implementation of the proposed project.

Os ensaios laboratoriais para avaliação técnica ou estudo de material de irrigação envolvem a medição de diversas grandezas, bem como o monitoramento e controle das condições de ensaio. Qualquer sistema de medição e controle naturalmente apresenta instabilidades que podem afetar a qualidade dos resultados de ensaio, implicando em aumento da incerteza no processo de medição. A implementação do Controle Estatístico de Qualidade pode ser promissora para detecção de causas externas de variação, avaliação da variação máxima permitida aos dados de um processo e discriminação das principais componentes de variabilidade de um sistema de medição. Nesse sentido, considerando a hipótese de possibilidade de aprimoramento da qualidade dos resultados de ensaios, a presente pesquisa teve por objetivo utilizar técnicas de controle estatístico de qualidade e análise de sistemas de medição para avaliar o grau de adequação de bancadas de ensaio de emissores de microirrigação, aperfeiçoar os sistemas de medição e controle adotados nas bancadas e diagnosticar a porcentagem de contribuição dos fatores inerentes aos sistemas de medição e controle na variabilidade total das medidas de vazão em ensaios de uniformidade. A pesquisa foi conduzida no Laboratório de Ensaios de Material de Irrigação (LEMI/INCTEI/ ESALQ/USP). Foram elaborados gráficos de controle de Shewhart, média móvel exponencialmente ponderada (MMEP), além de índices de capacidade para o processo de medição da pressão de ensaio, monitoramento de temperatura da água e vazão, consideradas como as variáveis características da qualidade para ensaios de determinação das curvas de vazão em função da pressão de entrada e uniformidade de vazão de emissores de microaspersão e gotejamento. Além disso, realizou-se estudo de repetitividade e reprodutibilidade (Gage RR) do sistema de medição da vazão, para o qual foram utilizadas 10 repetições, sob três turnos de trabalho (manhã, tarde e noite), com 13 emissores na bancada de microaspersão e 25 emissores na bancada de gotejamento. Não houve influência do turno de trabalho nas medidas de vazão obtidas e o aprimoramento do processo de ajuste da pressão de ensaio pela implantação de um controlador proporcional integrativo-derivativo (PID) ao ensaio de microaspersores foi suficientemente detectado pela aplicação dos gráficos de controle. A pressão e temperatura da água se mantiveram estáveis durante cada ensaio, e não foram identificadas causas não aleatórias de variabilidade na rotina de ensaios. O processo de controle e medição da pressão, para as duas bancadas, foi classificado como\"excelente\" quanto ao desempenho e capacidade de se manter entre os limites de especificação e centralização em relação ao valor de referência (alvo desejado). Como esperado, a variabilidade entre emissores foi a componente de maior contribuição na variância total da vazão, correspondendo a 95,47% e 96,77% para microaspersão e gotejamento, respectivamente. A repetitividade e reprodutibilidade do sistema de medição de vazão (Gage RR) foi \"aceitável\" para as duas bancadas, com as respectivas contribuições de 4,53% e 3,23%, em relação à variância total, associados às incertezas do Gage RR. / Laboratory tests for technical evaluation or irrigation material testing involve the measurement of various greatnesses, as well as monitoring and control of test conditions. Any measurement and control system naturally presents instabilities that can affect the quality of the test results, resulting in increased measurement uncertainty. The implementation of the Statistical Quality Control may be promising for detecting causes of variation non-random, evaluation of the tolerance permitted to data of the process and breakdown of the main variability components of a measuring system. In this sense, considering the hypothesis of possibility of improving the quality of test results, the present study aimed at using statistical quality control techniques and measurement systems analysis to assess the reliability of test benches of microirrigation emitters, improve measurement and control systems adopted in the benches and to diagnose percentage of contribution of the factors inherent in the measurement and control systems in the total variability of flow measurements on uniformity tests. The research was carried in Laboratório de Ensaios de Material de Irrigação (LEMI/INCTEI/ ESALQ/USP). Shewhart control charts were developed, exponentially weighted moving average (EWMA), and capability index for the process of measuring the test pressure, temperature monitoring of water and flow, regarded as the quality variables for determination the flow curves as a function of inlet pressure and uniformity of flow for microsprinkler emitters and drip. In addition, it was made study of repeatability and reproducibility (Gage RR) of flow measurement system for which were used 10 repetitions in three work shifts (morning, afternoon and evening), with 13 emitters in the microsprinkler\'s bench and 25 emitters in the drip bench. There wasn\'t influence of the work shift in the obtained measures for flow and the improvement of the adjustment process of the test pressure for the implementation of the integrative-derivative proportional controller (PID) to microsprinklers test was sufficiently detected by control charts. The pressure and water of temperature remained stable during the tests and weren\'t identified non-random causes of variability in routine tests. The process control and measurement of pressure was classified \"excellent\" to performance and capability to remain in the range of specification and centralization in relation to the reference value (desired target), to the two benches. As expected, the variability between emitters was the greater contribution component in the total variance of flow, corresponding to 95.47% and 96.77% for microsprinkler and drip, respectively. The repeatability and reproducibility for flow measurement system (Gage RR) was \"acceptable\" for the two benches, with the contributions respective of 4.53% and 3.23% relative to the total variance, associated with uncertainties of Gage RR.

Os ensaios laboratoriais para avaliação técnica ou estudo de material de irrigação envolvem a medição de diversas grandezas, bem como o monitoramento e controle das condições de ensaio. Qualquer sistema de medição e controle naturalmente apresenta instabilidades que podem afetar a qualidade dos resultados de ensaio, implicando em aumento da incerteza no processo de medição. A implementação do Controle Estatístico de Qualidade pode ser promissora para detecção de causas externas de variação, avaliação da variação máxima permitida aos dados de um processo e discriminação das principais componentes de variabilidade de um sistema de medição. Nesse sentido, considerando a hipótese de possibilidade de aprimoramento da qualidade dos resultados de ensaios, a presente pesquisa teve por objetivo utilizar técnicas de controle estatístico de qualidade e análise de sistemas de medição para avaliar o grau de adequação de bancadas de ensaio de emissores de microirrigação, aperfeiçoar os sistemas de medição e controle adotados nas bancadas e diagnosticar a porcentagem de contribuição dos fatores inerentes aos sistemas de medição e controle na variabilidade total das medidas de vazão em ensaios de uniformidade. A pesquisa foi conduzida no Laboratório de Ensaios de Material de Irrigação (LEMI/INCTEI/ ESALQ/USP). Foram elaborados gráficos de controle de Shewhart, média móvel exponencialmente ponderada (MMEP), além de índices de capacidade para o processo de medição da pressão de ensaio, monitoramento de temperatura da água e vazão, consideradas como as variáveis características da qualidade para ensaios de determinação das curvas de vazão em função da pressão de entrada e uniformidade de vazão de emissores de microaspersão e gotejamento. Além disso, realizou-se estudo de repetitividade e reprodutibilidade (Gage RR) do sistema de medição da vazão, para o qual foram utilizadas 10 repetições, sob três turnos de trabalho (manhã, tarde e noite), com 13 emissores na bancada de microaspersão e 25 emissores na bancada de gotejamento. Não houve influência do turno de trabalho nas medidas de vazão obtidas e o aprimoramento do processo de ajuste da pressão de ensaio pela implantação de um controlador proporcional integrativo-derivativo (PID) ao ensaio de microaspersores foi suficientemente detectado pela aplicação dos gráficos de controle. A pressão e temperatura da água se mantiveram estáveis durante cada ensaio, e não foram identificadas causas não aleatórias de variabilidade na rotina de ensaios. O processo de controle e medição da pressão, para as duas bancadas, foi classificado como\"excelente\" quanto ao desempenho e capacidade de se manter entre os limites de especificação e centralização em relação ao valor de referência (alvo desejado). Como esperado, a variabilidade entre emissores foi a componente de maior contribuição na variância total da vazão, correspondendo a 95,47% e 96,77% para microaspersão e gotejamento, respectivamente. A repetitividade e reprodutibilidade do sistema de medição de vazão (Gage RR) foi \"aceitável\" para as duas bancadas, com as respectivas contribuições de 4,53% e 3,23%, em relação à variância total, associados às incertezas do Gage RR. / Laboratory tests for technical evaluation or irrigation material testing involve the measurement of various greatnesses, as well as monitoring and control of test conditions. Any measurement and control system naturally presents instabilities that can affect the quality of the test results, resulting in increased measurement uncertainty. The implementation of the Statistical Quality Control may be promising for detecting causes of variation non-random, evaluation of the tolerance permitted to data of the process and breakdown of the main variability components of a measuring system. In this sense, considering the hypothesis of possibility of improving the quality of test results, the present study aimed at using statistical quality control techniques and measurement systems analysis to assess the reliability of test benches of microirrigation emitters, improve measurement and control systems adopted in the benches and to diagnose percentage of contribution of the factors inherent in the measurement and control systems in the total variability of flow measurements on uniformity tests. The research was carried in Laboratório de Ensaios de Material de Irrigação (LEMI/INCTEI/ ESALQ/USP). Shewhart control charts were developed, exponentially weighted moving average (EWMA), and capability index for the process of measuring the test pressure, temperature monitoring of water and flow, regarded as the quality variables for determination the flow curves as a function of inlet pressure and uniformity of flow for microsprinkler emitters and drip. In addition, it was made study of repeatability and reproducibility (Gage RR) of flow measurement system for which were used 10 repetitions in three work shifts (morning, afternoon and evening), with 13 emitters in the microsprinkler\'s bench and 25 emitters in the drip bench. There wasn\'t influence of the work shift in the obtained measures for flow and the improvement of the adjustment process of the test pressure for the implementation of the integrative-derivative proportional controller (PID) to microsprinklers test was sufficiently detected by control charts. The pressure and water of temperature remained stable during the tests and weren\'t identified non-random causes of variability in routine tests. The process control and measurement of pressure was classified \"excellent\" to performance and capability to remain in the range of specification and centralization in relation to the reference value (desired target), to the two benches. As expected, the variability between emitters was the greater contribution component in the total variance of flow, corresponding to 95.47% and 96.77% for microsprinkler and drip, respectively. The repeatability and reproducibility for flow measurement system (Gage RR) was \"acceptable\" for the two benches, with the contributions respective of 4.53% and 3.23% relative to the total variance, associated with uncertainties of Gage RR.

This diploma thesis deals with customer satisfaction analysis of Hospoda U Hlaváčů using a questionnaire survey and provides proposals for its improvement. The thesis is based on a comparison of theoretical knowledge with practical skills. Theoretical part is focused on market research, customer and questionnaire survey. The practical part analyses and elaborates the obtained results. Based on the data evaluation, several areas requiring improvement were indicated. Proposals to increase the level of customer satisfaction and development of provided services are given.

The diploma thesis focuses on the performance evaluation of ALMIPA plus s.r.o. using the Balanced Scorecard method. The theoretical part defines the basic theoretical background, which are necessary to understand the issue and the subsequent processing of other parts of the thesis. The analytical part focuses on the introduction of the analyzed company and the financial and strategic analysis of the company. The findings of the analyzes serve as a basis for design part, which is focused on the proposal of implementation of BSC into the company. In four perspectives of BSC are established the strategic goals of the company, established benchmarks and strategic actions, which intention to meet the set goals, improve the company's performance, but also increase its competitiveness.

The goal of this master’s thesis was design of the inspection procedure for hammer and trigger of the specific revolver model. Thesis was developed in cooperation with the manufacturer of the revolvers. The theoretical part deals with the MSA methodology, which is used to assess acceptability of measurement systems. The practical part describes the current measurement system and performs gage repeatability and reproducibility study. It was confirmed that the current measurement system requires improvement. Subsequently coordinate systems were designed, based on functional features of the hammer and trigger. Automated optical measurements, based on the coordinate systems, were performed. The results from these measurements were again assessed by the gage R&R study. The analysis confirmed improvement of acceptability of the designed measurement systems. Based on these results, it is recommended to apply suggested procedures in practice. Results and recommendations of this master’s thesis can contribute to develop metrology in the company and improve the existing measurement system.