One of the aims of the thesis was to explore the Czech insurance market and choose an optimal travel insurance to a model client by using methods of multi-criteria decision making. The second aim was to set up a general procedure for wider use of selecting the optimal insurance product for customers with different preferences. The theoretical part of the study explains the basic concepts in the field of insurance and describes the methods used for the weighting of the criteria and selection of the optimal insurance. In the practical part of the study, insurance offers were obtained, a set of possible variants and a set of evaluation criteria were compiled. Based on the calculations was given recommendation to the client. The whole procedure was generalized after that and for verification was carried out a survey among students participating in the study program Erasmus+

Made available in DSpace on 2015-05-08T14:53:25Z (GMT). No. of bitstreams: 1 ArquivoTotalDjalma.pdf: 4424409 bytes, checksum: 61b695584fd76c1b9cdb355dbffb435a (MD5) Previous issue date: 2012-03-30 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This paper aims to present a procedure to identify, assess and prioritize risks in the supply chain in order to fill gaps related to the stages of identification and risk assessment. The work begins with a literature review on supply chain (concepts, business models and performance indicators), risk management, supply chain, methods of multicriteria decision aid and probability. Regarding the identification of risk, initially, based on the literature, it was constructed a supply chain risk classification. To facilitate the process of identification, the risk classification was broken down into events that permits identify the risk occurrence and the data attached to it. Related to the process of risk assessment, due to difficulties in measuring the impact (cost) and probability of risk, in the pursuit of combining qualitative and quantitative aspects and add an analysis of influence between the types of risk, indicators that reflect the significance of the impact from the literature have been established and were associated to the risk classification trough the method Analytic Network Process (ANP) to evaluate the impact, and is shown a framework for assessment and evaluation of the likelihood. As a final result, it is proposed the procedure that assumes: 1) Comprehend the supply chain, 2) Identify risks, 3) Register data of risks occurrence; 4) Evaluate the impact of the risks with the ANP, where risks are the alternatives and indicators are criteria; 5) Calculate the probability; 6) Set the risk criticality index (Probability x Impact) and hence prioritize risks with the highest rates. With this procedure, the process of identify and assess risk in the supply chain can provide more accurate answers to decision makers, so a chain can better respond to risks that afflict it. / sta dissertação propõe uma metodologia para a identificação, avaliação e priorização de riscos em cadeia de suprimentos com base em lacunas encontradas na literatura sobre as metodologias propostas até então. O trabalho inicia com uma revisão de literatura sobre cadeia de suprimentos, gestão da cadeia de suprimentos, indicadores de desempenho em cadeia de suprimentos, gerenciamento de riscos em cadeia de suprimentos, métodos de Auxílio Multicritério à Decisão e probabilidade. Os procedimentos metodológicos aplicados para o atingimento do objetivo dessa pesquisa se deram a partir de uma pesquisa de natureza básica, com uma abordagem qualitativa, classificada como exploratória e descritiva quanto a seus objetivos e tendo como procedimento técnico a pesquisa bibliográfica. Com base na literatura pesquisada, construiu-se uma classificação de riscos que serviu de base para todo o restante. Em seguida os tipos de riscos apresentados na classificação proposta foram decompostos em eventos, indicadores, qualitativos e quantitativos, foram estabelecidos para avaliar o impacto do risco e uma equação para cálculo da probabilidade do risco foi desenvolvida. O estabelecimento destes elementos (classificação, eventos do risco, indicadores e equação de probabilidade) tornou possível o desenvolvimento da metodologia proposta nesta pesquisa que pressupõe: 1) Compreender a cadeia de suprimentos conforme apresenta o modelo LCP de gerenciamento da cadeia de suprimentos; 2) Identificar os riscos a partir do registro da ocorrência de algum de seus respectivos eventos que gerar impacto sobre a empresa focal; 3) Dado a ocorrência e impacto de um evento, registrar os indicadores e ocorrências dele, fornecendo ao longo do tempo, dados históricos para avaliação do risco; 4) Avaliar o impacto do risco com o Analytic Hierarchy Network (ANP) que compara os riscos através dos indicadores como forma de critérios; 5) Calcular a probabilidade do risco através dos registros de ocorrência dos eventos com o uso de uma equação baseada na distribuição de Poisson; 6) Combinar os resultados obtidos na avaliação do impacto com o ANP e no cálculo da probabilidade do risco (Impacto x Probabilidade), que resulta em um índice de criticidade do risco e, assim, priorizar os riscos com os maiores índices.

The aim of this diploma thesis was to describe consumers{\crq} behaviour in the market with regards to print cartridges and to recommend the most suitable products to them on the basis of the established preferences and attributes. I used a questionnaire survey and a calculation of print cartridges parameter weights using the method of multi-criteria decision making. I found from the survey that the respondents mostly own ink multifunction equipment. Among the most commonly used printer makes are Hewlett Packard, Cannon and Epson. However, the proportion of less significant makes has dropped in the last three years. The respondents mostly buy original cartridges in shops and they buy black cartridges more often than colour cartridges. The main criteria for choosing a certain cartridge are price, quality and availability. The obtained information helped me select suitable cartridges for consumers. I found that cartridges are more readily available on the market in comparison to toners. When evaluating measurable attributes (price, quality and environmental friendliness) I calculated that in most cases it pays to buy renovated cartridges, especially for the evaluated cartridge from the makes HP and Canon and for toner makes HP and Epson. Epson cartridges contain a chip which prevents their renovation which is why I would recommend the purchase of a compatible cartridge. For the Canon toner I would recommend the purchase of a compatible cartridge too. In summary of my recommendations I would advise consumers to look closely at the price, volume, quality, producer and possibility to renovate when purchasing cartridges. I would further recommend buying ink printers as it is difficult to get cartridges for laser printers. I would point out that in most cases a rule applies: the cheaper the printer the more expensive the cartridge.

abstract: One of the key infrastructures of any community or facility is the energy system which consists of utility power plants, distributed generation technologies, and building heating and cooling systems. In general, there are two dimensions to “sustainability” as it applies to an engineered system. It needs to be designed, operated, and managed such that its environmental impacts and costs are minimal (energy efficient design and operation), and also be designed and configured in a way that it is resilient in confronting disruptions posed by natural, manmade, or random events. In this regard, development of quantitative sustainability metrics in support of decision-making relevant to design, future growth planning, and day-to-day operation of such systems would be of great value. In this study, a pragmatic performance-based sustainability assessment framework and quantitative indices are developed towards this end whereby sustainability goals and concepts can be translated and integrated into engineering practices. New quantitative sustainability indices are proposed to capture the energy system environmental impacts, economic performance, and resilience attributes, characterized by normalized environmental/health externalities, energy costs, and penalty costs respectively. A comprehensive Life Cycle Assessment is proposed which includes externalities due to emissions from different supply and demand-side energy systems specific to the regional power generation energy portfolio mix. An approach based on external costs, i.e. the monetized health and environmental impacts, was used to quantify adverse consequences associated with different energy system components. Further, this thesis also proposes a new performance-based method for characterizing and assessing resilience of multi-functional demand-side engineered systems. Through modeling of system response to potential internal and external failures during different operational temporal periods reflective of diurnal variation in loads and services, the proposed methodology quantifies resilience of the system based on imposed penalty costs to the system stakeholders due to undelivered or interrupted services and/or non-optimal system performance. A conceptual diagram called “Sustainability Compass” is also proposed which facilitates communicating the assessment results and allow better decision-analysis through illustration of different system attributes and trade-offs between different alternatives. The proposed methodologies have been illustrated using end-use monitored data for whole year operation of a university campus energy system. / Dissertation/Thesis / Doctoral Dissertation Civil, Environmental and Sustainable Engineering 2018

Este trabalho trata da logística envolvida em operações de resposta a desastres, com foco na entrega final de suprimentos destinados a ajudar vítimas. Seu propósito é investigar os objetivos pertinentes ao planejamento do transporte da carga e encontrar uma metodologia para definir estratégia que sirva à tomada de decisão em campo. Para tanto, primeiramente identifica-se os objetivos adotados em modelos de Pesquisa Operacional para a tarefa em questão, através da análise de conteúdo das publicações pertinentes. Então, a abordagem do Pensamento Focado em Valores é utilizada para estruturar o problema. Finalmente, o método Simple Multi-Attribute Rating Technique Exploiting Ranks (SMARTER) é empregado na construção de um modelo de Análise da Decisão Multicritério (ADM), com consulta a um profissional experiente da área humanitária e aproveitando a análise da literatura previamente realizada. Neste processo, são elaboradas e avaliadas seis alternativas para a tomada de decisão condizentes com os valores da comunidade humanitária. Os resultados obtidos mostram que existe incompatibilidade entre os critérios de desempenho identificados nas publicações existentes e os objetivos perseguidos pelo Tomador da Decisão (TD) real. De acordo com o modelo construído, o atendimento de prioridades e a manutenção da sustentabilidade da operação são os objetivos que devem ser levados em conta para planejar a entrega de carga em pós-desastre, sendo que o custo e a equidade da distribuição não devem ser considerados. Conclui-se que o método adotado é útil à definição destes critérios e também ao desenvolvimento de estratégias que resultem em distribuições de ajuda melhores, aos olhos do próprio TD. Desta forma, ressalta-se que este trabalho contribui à área da Logística Humanitária com a investigação dos objetivos, assim como ao campo da ADM pela formalização dos processos de elaboração de alternativas, além da adição de mais uma aplicação possível ao repertório do método SMARTER. / This study concerns the logistics of disaster response operations, with a focus on final delivery of supplies to victims. The objectives here are to investigate what objectives are pertinent to the transportation-planning task and to find a methodology for choosing a strategy that aids decision-making on the field. For achieving these, a content analysis of Operations Research models is done, allowing the identification of such objectives, from which the problem is structured using a Value-Focused Thinking approach. Subsequently, the Simple Multi-Attribute Rating Exploiting Ranks (SMARTER) is employed to build a Multi-Criteria Decision Analysis (MCDA) model, consulting an experienced humanitarian professional and taking into account the results from the previous analysis. Throughout this process, six alternatives for making decisions are designed and evaluated based on the objectives defined. Findings are that there is incompatibility between performance criteria identified in the literature and objectives pursued by a real Decision Maker (DM). From the model presented by this thesis, one concludes that satisfying priorities and sustaining the response operation are the objectives to be taken into account when drawing an aid distribution plan. It also follows that the methodology adopted here is useful to defining such performance criteria and to develop strategies that result in better outcomes, as judged by the DM. Therefore, this study contributes to Humanitarian Logistics research area by casting a light on the objectives of a post-disaster task, and to the MCDA field by formalizing the process of designing alternatives for complex problems, besides adding a new application of SMARTER to its repertory.

The successful energy design of buildings requires that special attention be paid to the conceptual stage. However, it is a difficult task to find the most promising design alternatives satisfying several conflicting criteria. This thesis presents a simple multi-criteria decisions analysis method that could assist designers in green building design. Variables in the model include those alternatives that are common options when a residential building is to be constructed. The individual components that are considered are the building envelope, heating, ventilation and air conditioning (HVAC) system, service water heating, power and lighting. The key actors, objectives and methodology of multi-criteria decisions analysis are presented and finally a case study for a residential building in Athens is performed. The criteria by which to evaluate each building component of the newly built construction were identified by the decision-makers. Subsequently, decision frameworks for the selection of roof, walls, windows, heating system, energy source for heating system, power source, lighting and service water heating system were built. The method is followed step-by-step to conclude on the optimal building components based on their score. Due to the equal scoring of the windows and an inapplicable combination of electric underfloor heating with air-to-water heat pump, the method is characterized by low accuracy. The fact that the building components have been treated individually sets the method as a basic one and indicates that a more complex one should be preferred when more trustworthy results are needed.

The thesis is concerned with multi-criteria evaluation of alternatives of modernization of compressor station for natural gas. This thesis is divided into practical part and theoretical part. The theoretical part will introduce historical development of the gas industry and the current state of the gas network in our country. The following describes a method for operating a compressor station, its technology units and existing operational processes. The theoretical part is a chapter that describes methods of multi-criteria evaluation of alternatives and a way of specifying the methods suitable for constructing weights of the criteria. The fifth chapter contains an application example, the aim of which is to choose the suitable way of modernization of the compressor station that would meet the requirements of planned projects. Creating recommendations for the management of the company fulfilled the goal of this thesis.

The aim of this thesis is to determine possibilities and real use of project management tools in event management, in sphere built on project bases, but that is also very dynamic and changing even in realisation. The thesis focuses on software support for managing projects and project teams, that are applicable in event management. The research was made for the selection of optimal tool for realization of leasure time, public event Ladronkafest. Selection is based on multi-criteria decision evaluation process, that is implemented after consultation with professionals in event management. The chosen software was tested on some smaller event. During the test users realized some negatives about this program and decided not use it.

This thesis describes the issue of selecting of the company's clients Fragile media s. r. o. The company looks at the financial benefits and time. The target of this thesis is to determine what kind of clients brings to Fragile media s. r. o. the greatest benefit. This issue I will discuss in the practical part of this thesis by using multi-criteria decision making. In next step I will deal with what effect will have other methods of estimating weights of the criteria for the results.

Dissertation thesis focuses on principles of multi-criteria decision-making in public contracts. The theoretical section of the thesis introduces principles and methods of multi-criteria decision-making including the determination of their suitability for public contracts. It also cover characteristics and specifics of purchasing via public contracts and findings of previous research conducted in the Czech Republic and foreign countries. Own empirical research comprises two parts. The first part of research is based on data about public contracts from the Czech Republic between 2011 and 2013 announced via the Information System on Public Contracts. The data allow investigating criteria and their weights used by contracting entities in relationship to characteristics of the public contracts; especially the subject-matter and the value of the contract. The second part of the research is based on sample data file of contract announcements for contracts evaluated according to the economic advantageousness of the tender. The data allow investigating methods of multi-criteria decision making and approaches to qualitative criteria. Findings from the theory and the conducted research were source for a normative model for selection of criteria and methods of multi-criteria decision-making. The goal of the model is to enhance the quality of decision-making in the field of public contracts. The most important contribution of the model is the connection of the three key parts of multi-criteria decision-making; criteria, its weights and methods of multi-criteria decision-making.