This diploma thesis deals with the analysis and problems of using mystery shopping in selected accommodation facilities. The aim was to propose ways to make more effective use of mystery shopping as an instrument for evaluating service processes in selected accommodation facilities.

This research aims to investigate the development of the Sepedi detective story, and to classify existing works into appropriate sub-genres. The study will use the methods of comparison, grouping, description and interpretation. The growth and development of the Sepedi detective story from 1951 to 1998 is discussed and the influence of Ramaila’s short stories from the collection Molomatsebe (1951) on other Sepedi detective stories shown. Various problems are examined, including (a) the scarcity of Sepedi detective stories as compared to the number of stories in European languages, and (b) the classification principles suitable for determining the different sub-genres. The study uses a narratological approach, which examines texts focusing on three levels, namely content, structure (plot) and style. This study pays particular attention to the first two levels, though the last level, style, is discussed briefly in the closing chapter. In the investigation the definitions of a detective story formulated by various literary theorists are discussed, and the challenge of classifying detective stories into sub-genres examined. The most important classification systems found in the literature are those formulated by Boileau and Narçejac, Groenewald, and Dresden and Vestdijk. The classification approach used in this study is based on the characteristic features that distinguish a detective story from other genres. The most important characteristic of the detective story is mystery. The concept of mystery is therefore explained in detail, and various sub-genres classified according to the presence of one (occasionally more) of the following elements: (a) the real character of the detective is a mystery, (b) the name of the criminal is a mystery, (c) the name of the victim is a mystery, (d) the evidence that reveals the mystery at the end, and (e) the investigation that reveals the mystery. The different narrative techniques that authors can use to keep the mystery concealed so as to arouse the readers’ interest are explored. Methods to build tension and suspense in a narrative are also investigated. Lately some researchers of Sepedi detective stories have encountered problems in dealing with works that have both mystery and romantic sub-plots. This research study therefore mentions the difference between a detective story and a love story. It is not unusual for a detective story author to bring love affairs into the narrative, because these can be used to relieve tension. In the closing chapter, short remarks are made about the third layer of the text, namely style. Dresden and Vestdijk’s arguments concerning style are taken as the basis for these remarks. They discuss a curious characteristic of detective plots. This is that, though emotional and disturbing acts such as murder or rape are central to a detective story, the mystery surrounding these acts in the plot of the story turns the story into a puzzle rather like a mathematical problem, which is gradually solved as the plot progresses, with the result that the criminal is not viewed negatively. Whether or not he/she is punished is not a central issue; sometimes the criminal even escapes punishment through committing suicide. Death in this type of story has no meaning. This emotional independence is what forms the basis of the detective author’s style. / Thesis (DLitt ( African Languages))--University of Pretoria, 2006. / African Languages / unrestricted

This collection of nine short stories follows Adelia Villalobos and Isidoro Belmonte, two Cuban Americans solving crimes in present-day South Florida. The former best friends have grown apart during college, but when Adelia is drawn into a murder case, the outcome leads Isidoro to return home and the pair to found the unlicensed detective agency, Calle Panadero (Spanish for Baker Street). Their cases explore the underside of many facets of the community, including bigamy, fraud, and criminal organizations. Along the way, they deal with love, death, and family obligations, and arrive at a new understanding of how their destinies are linked. Influenced by Agatha Christie and Jennine Capó Crucet, CALLE PANADERO revolves around protagonists living in a predominantly Hispanic community and the ties that bind them to it and each other. Although each story is a separate narrative, together they depict Adelia and Isidoro’s changing relationship and their individual growth.

A SINGLE REGRET is a murder mystery set on the post Hurricane Sandy Jersey shore. At thirteen, Jimmy Miller killed his father in retribution for murdering his mother. Twenty years later, he returns home because of the murder of his childhood best friend, Dillon Abernathy. Jimmy learns that Gavin, a classmate turned junkie, is charged with murdering Dillon, a scenario Jimmy doesn’t find plausible, so he decides to pursue leads the police won’t. Told in first person past tense, A SINGLE REGRET follows Jimmy as he unearths the secrets behind his friend’s death and also learns the truth behind the destruction of his own family. As in Dennis Lehane’s Mystic River, the novel examines how childhood ties shape perceptions in ways that are both true and false. Jimmy is forced to evaluate his own sense of bitterness and learn how to forgive his own mistakes and those of others.

Předmětem diplomové práce je hodnocení dopadů vzdělávací akce uskutečněné v jedné z významných finančních institucí v České republice. Postup hodnocení vychází z amerického modelu, jehož základní charakteristiky jsou vyzdvihnuty v teoretické části. Praktická část práce se zabývá samotnou analýzou vlivu vzdělávaní, která byla provedena na základě interních dat šetřené společnosti a výsledků provedeného výzkumu. Závěr práce se věnuje zpětným vazbám osob, které byly v šetření zahrnuty, a možným návrhům na zlepšení současné situace v dané společnosti.

This Thesis deals with the analysis of foreign clients' service level on the Czech banking market. The main aim is to evaluate the level of foreign clients' service at selected branches and specialised centres of five largest domestic banks, using the method of Mystery Shopping. Evaluation is enhanced by a survey which questions the satisfaction of foreigners with current banking services and their interest regarding specialised centres. Based on the results of the analysis the final recommendations are provided to banks and three determined hypotheses are confirmed or disproved. The thesis is divided into two parts. The theoretical part is focused on general specifications of the basic concepts and legislative regulations which have an essential influence on foreign clients on the Czech market, the evolution in the number of foreigners in the Czech Republic, the Czech banking market including profiles of domestic banks and the definition of marketing research. The practical part includes preparation and implementation of research at the bank branches, a survey among foreigners, research outcomes and subsequent recommendations to banks.

Theme of dissertation is use of marketing research Method Mystery shopping, at problem of testing quality of service, which are served up the clients at bank. General motivation for author, depending up claims of corporate management, is purchase of compacted look at work procedures by advisers, discovering of troubled points and koncept for upgrading for the future. At theoretic part, autor is intending about connecting strategic management and marketing. Then he digests basic processes, segmentation and methods of marketing research, forcefully at method of mystery shopping. At analytic part of dissertation, autor is using varied marketing analyses for presentment of compact eye at these company, which is needfully required for comparing with marketing research returns. In the mids of usable methods belongs especially SWOT analyse, Porter 5F model, PEST analyse and BCG analyse. Then author sketchs out basic marketing corporate strategy, depending up received returns. At project part, autor is specifies basic claims for marketing research at first, including assemblage of question blank and advetirsing schedule of several offices. By the help of verbal specification and pointwise rating is autor gaining compact view at proceedings by advisers with clients. At result, autor is charging with gains of method Mystery shopping for advisors activity at the time.

The thesis deals with the issue of marketing research, specifically using the method of Mystery shopping and questionnaire survey. Main goal is research and comparison of the level of services provided in individual Bikram Yoga studios in the Czech Republic and also screening of the customer satisfaction of studio in Ceske Budejovice. The obtained results inform about the shortcomings of offered services for which it was proposed measures leading to improve the quality of services.

The interactions between Chinese religions has occupied an enormous amount of scholarly attention in many fields because there have been direct and indirect consequences resulting from the interactions among Buddhism, Daoism, and Confucianism. These religious traditions have obviously influenced each other in many respects such as rituals, doctrines, textual materials, philosophy and so on. Accordingly, I will, in this paper, critically analyze the implications of the interactions between Buddhism and Daoism by examining Twofold Mystery. Since Twofold Mystery is heavily dependent on Madhyamaka Buddhist concepts, this study will, on the one hand, examine the influence of Madhyamaka Buddhism on the development of Twofold Mystery. On the other hand, it will critically survey how Twofold Mystery remained faithful to the Daoist worldview.

The diploma thesis entitled As long as I don't remember who is wearing trousers anymore consists of a series of large-format paintings. The work is the result of the author's long-term interest in figural painting and especially in the pastel technique and its possibilities of depicting the atmosphere. Through the atmosphere of the image, the diploma thesis creates a space for narration and mystery. In the textual part of the diploma thesis, the author deals mainly with formal aspects of painting.