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For protected areas worldwide, commercial tour operators are increasingly providing the services and products desired and needed by visitors to these areas. Given the engagement of both protected area managers and tour operators in protected areas, and inevitably with each other, it is critical that their relationship and its complexities are clearly understood. As such, the interests of managers and operators overlap insofar as that they work in the same locales, share some of the burden of service provision, and aim to offer a quality product. However, this study shows that they diverge in other ways, particularly given the commercial imperative that necessarily strongly influences the activities of their business, irrespective of its location. This thesis seeks to unpack the complexities of a relationship that is critically important both in terms of the quality of the tourism experiences offered by protected areas, and the conservation of such areas in the longer term. In order to obtain an understanding of the complexity of the interactions between protected area managers and tour operators, qualitative research methods were used, in which in-depth interviews provided a rich picture of the important diverse aspects and facets impacting on their relationships. This study found that both managers and operators considered the purpose of protected areas to be the conservation of biodiversity and their recreational use and enjoyment. Surprisingly, their similar values were unknown to them. A major influence on their relationships was their perceptions of power, with ‘dominant’ power largely based on legislative and regulatory mandates, perceived to rest with the protected area managers. In contrast, this study also found evidence of ‘resistant’ power. This form of Foucauldian power was held particularly by operators in one geographic locale, and was associated with the concepts of cultural groupings and groupthink. The underlying public policy context influenced the effectiveness of the collaborative efforts of managers and operators. Interwoven with these differences were variable expectations regarding the nature and purpose of communication and what collaboration might ‘mean’. These findings importantly suggest several future directions for both practice and research. First, managers and operators share values and hold both similar and different expectations and perceptions, similarities and differences which are significant. Secondly, understanding the importance of power and how it is exercised is critical if successful relationships between managers and operators are to be fostered. Finally, further unpackaging of the meaning of communication and collaboration for managers and operators, a process initiated in this study, is essential if relationships between these groups involved in conservation and recreation in protected areas are to be improved. Therefore, this study suggests that their collaboration can be enhanced at individual, organisational/locale and policy levels, by adopting and implementing an action research framework.

Thesis (MPhil)--Stellenbosch University, 2015. / ENGLISH ABSTRACT: Lack of collaboration amongst resource user groups in protected areas undermines effective community participation in protected area management. Currently, collaborative approaches are recognised as a planning tool and less of a management tool. However practice reveals that utmost, participatory approaches are recognised in management plans, but fail in the actual implementation. With this study an attempt was made to identify a possible means of enhancing community participation in protected area management by evaluating the extent to which the community of stakeholders in Lake Malawi National Park effectively engage in the management of the protected area. To achieve this aim, the research identified the stakeholders; their relationships with the park; and their relationships with each other. It further evaluated the present level of collaboration on whether it was adequate to enhance community participation in the sustainable management of the park. This research followed a descriptive-qualitative approach because the researcher was interested in exploring wider perceptions of people. It took the form of a case study to allow for an in-depth understanding of the phenomenon through understanding the participants‟ point of view in their natural setting. A critical review of related literature and a field research were conducted where data was collected from park documents and seven representatives from three stakeholder groups through the use of semi-structured interviews in English and Chichewa (official and national languages respectively); supported by note taking. The study has four findings. Firstly, that the primary stakeholders were the park authority management, lodge operators and indigenous people (villagers). Secondly, that stakeholders were found to have a special relationship with the park as it provided business opportunities, a source of livelihood, a sense of empowerment, relaxation space and employment. Thirdly, that stakeholders were not satisfied with the level of relationships in the park especially towards park authority management. This is a deviation from the expected in that for a long time relations in the park were seen to be faulted by the indigenous people and especially towards lodge operators, yet in this research, the relationship between these two stakeholder groups were found to be satisfactory. Fourthly, the research found that whilst there were reduced levels of conflict and that stakeholders related as and when need arose, the general level of collaboration was below the community‟s expectation. On a positive note, the findings showed the willingness of the stakeholders to form a representative body which they all felt would be better placed to negotiate decision-making and would improve the level of collaboration and management in the park. Five recommendations followed on how collaboration and stakeholder skills could be improved in the park and some of which include: the speedy facilitation of the registration of an already existing umbrella association; and the formal recognition of tour guides by Government. These issues if critically looked at, will create an environment in which stakeholders are able to collaborate and work as a community in the management of the protected area which is necessary for conservation and sustainability of livelihoods, the park‟s objectives. / AFRIKAANSE OPSOMMING: ʼn Gebrek aan samewerking tussen die gebruikersgroepe van hulpbronne in beskermde gebiede ondermyn doeltreffende gemeenskapsdeelname in die bestuur van hierdie areas. Samewerkingsbenaderings word tans gesien as ʼn beplanningsinstrument eerder as ʼn bestuursinstrument. Die praktyk wys egter dat terwyl deelnemende benaderings herken word in bestuursplanne, dit nie geïmplementeer word nie. In hierdie studie is daar gepoog om moontlike maniere te identifiseer om gemeenskapsdeelname te verbeter in die bestuur van beskermde gebiede deur middel van ʼn evaluering van die mate waartoe die gemeenskap van belanghebbendes in die Malawi Meer Nasionale Park doeltreffend betrokke is in die bestuur van dié beskermde gebied. Om dit te bereik, het die navorsing die belanghebbendes geïdentifiseer, sowel as hulle verhouding tot die park en hulle verhouding met mekaar. Verder is die huidige vlak van samewerking geëvalueer om vas te stel of dit voldoende is om gemeenskapsdeelname te verbeter in die volhoubare bestuur van die park. Die navorsing volg ʼn beskrywende-kwalitatiewe benadering omdat die navorser belanggestel het daarin om die breër persepsies van mense te ondersoek. Dit het die vorm aangeneem van ʼn gevallestudie om sodoende ʼn dieper begrip van die fenomeen te kry deur die deelnemers se oogpunt in hulle natuurlike omgewing te verstaan. ʼn Kritiese oorsig van verwante literatuur en veldwerk is uitgevoer waar data ingesamel is uit parkdokumente en van sewe verteenwoordigers van drie belangegroepe deur die gebruik van semi-gestruktureerde onderhoude in Engels en Chichewa (onderskeidelik amptelike en nasionale tale); asook deur die neem van notas. Die studie het vier bevindings opgelewer. Eerstens, die primêre belanghebbendes is die bestuursowerheid van die park, verblyfoperateurs en die inheemse bevolking (dorpsbewoners). Tweedens is daar gevind dat rolspelers ʼn spesiale verhouding het met die park aangesien dit die bron was van sakegeleenthede, inkomste, ʼn gevoel van bemagtiging, ontspanning en werk. Derdens, die rolspelers was nie tevrede met die vlak van verhoudings in die park nie, veral ten opsigte van die bestuursowerheid van die park. Dit is ʼn afwyking van wat verwag word in soverre daar vir ʼn lang ruk gedink is dat verhoudings in die park deur die inheemse bevolking bederf is, veral ten opsigte van verblyfoperateurs. In hierdie studie is daar egter gevind dat verhoudings tussen hierdie twee groepe rolspelers bevredigend is. Vierdens het die navorsing bevind dat hoewel konflik afgeneem het en dat rolspelers met mekaar skakel indien nodig, die algemene vlak van samewerking nie voldoen aan die gemeenskap se verwagtings nie. ʼn Positiewe punt is dat die bevindings wys dat die rolspelers gewillig is om ʼn verteenwoordigende liggaam te stig wat in ʼn beter posisie is om oor besluitneming te onderhandel en wat die vlak van samewerking en bestuur in die park kan verbeter. Vyf aanbevelings het gevolg oor hoe samewerking en die vaardighede van die belanghebbendes in die park verbeter kan word. Waarvan sommige sluit: die spoedige fasilitering van die registrasie van ʼn reeds bestaande oorkoepelende vereniging, en die formele herkenning van toergidse deur die regering. As hierdie kwessies krities beskou word, kan ʼn omgewing geskep word waarbinne belanghebbendes kan saamwerk as ʼn gemeenskap in die bestuur van die beskermde gebied, en dit is nodig vir die bewaring en volhoubaarheid van lewensonderhoud en die park se doelwitte.

No abstract available. / Thesis (M.Env.Dev.)-University of Natal, Pietermaritzburg, 2003.

This thesis seeks to contribute to the improved understanding of social systems analysis in management effectiveness research on protected areas. It develops and applies propositions for incorporating the analysis of social systems into management effectiveness research. The propositions are designed as theoretical constructs which represent some aspects of social reality in protected area management. They signify an organized way of thinking about the social domain of protected area management. It is argued that an analysis of management effectiveness must recognize the need to take into account the inherent interactive nature of the connections among three variables, relationships, learning and demands. It is suggested that the three variables do not exist in isolation, but are interconnected and exert influence on each other. The interactions among the variables provide this study with a conceptual structure for analyzing the social domain of protected area management. The thesis conceives the management of relationships as a behavioral process in which protected area management agencies influence the decisions and actions of other parties, and vice versa, over a period of time in order to advance shared interests. The effectiveness of relationship management depends on integrated learning, a collective process of managing information in a timely manner so as to enhance the responsiveness of social actors involved with protected areas. Demand management is viewed as a social process in which protected area management agencies develop timely and defensible responses to current and emerging demands from stakeholders. The management of demands is expressed through relationship management and integrated learning. Important in this context is the capability of social actors to cope with complexity, change and surprises. The thesis should be seen as a theoretical premise that focuses on the learning competence of social actors by aligning and fostering their ability to respond timely to the ever-changing demands on protected areas through the effective management of relationships. It should be viewed as making a contribution to the move in protected area management towards developing learning organizations and institutions through a systems approach. This should be interpreted as enhancing learning about the human dimensions of protected area management. And more specifically, effective learning generates timely responses in the management of demands and relationships. The implications of failure to respond quickly enough are epitomized in a number of South African examples such as rivers that stop flowing and conflicts over resource use. The thesis makes a contribution to management effectiveness research by examining in some important ways why research should not be determined solely by biophysical components, but should be extended to the broader social issues that define the nature and quality of management. It is argued that a deep appreciation of management effectiveness requires an understanding of relationships, learning and demands to provide a foundation for systemic social analyses. The thesis illustrates why a behavioral approach to relationships theory provides a foundation for resilient social relationships in collaborative processes. It shows why the establishment and maintenance of an integrated learning system take place in a complex context which links elements of governance learning and management learning. It also evinces why protected area management agencies have to incorporate mental models into adaptive management of demands. These insights imply that the opportunities for effective protected area management are largely contingent on systemic insights into the underlying social structures and processes responsible for emergent problems. By exposing the insights, research on management effectiveness is poised to take new direction. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2007.

The purpose of this study is to aid interpreters in evaluation sources (research material) for use in interpretive presentations and programs in Sequoia and Kings Canyon National Parks. This was done by illustrating the need for source evaluation and then developing the guidelines for selecting, evaluating, and most effectively using various sources in the development of interpretive programs in the National Parks Services (NPS).