This thesis investigates bullying and negative behaviour among chefs working in commercial kitchens. The idea for this study arose due to evidence from the hospitality industry and amongst chefs in particular which suggested that negative behaviour and bullying were widely accepted practices. However, much of this evidence has been either anecdotal from media reporting or based on small scale studies.The industry has also complained about high labour turnover and the need for a trained workforce. Therefore, this study examines the behaviours to which chefs are exposed and if negative behaviours cause them to leave the industry.This thesis has used a questionnaire to measure responses from chefs who were either in training in catering colleges or working in the industry. Questionnaires were distributed to first year student chefs (n = 202), final year student chefs (n = 153) and working chefs (n = 304). Working chefs and final year student chefs were given questionnaires that included a behavioural method of measuring bullying, known as the NAQ-R, a self labelling method of measuring bullying and items about kitchen specific behaviours. Working chefs and final year student chefs were also asked about positive aspects of work and job satisfaction. First year student chefs were also given a personality instrument as well as being asked their opinions of kitchen specific behaviours.The findings suggest chefs’ exposure to regular bullying was in line with another major UK study (Hoel, 2002). However, occasional bullying was much higher. An examination of industry specific behaviours revealed that chefs tolerate a range of behaviours from verbal abuse on the one hand to physical and sexual abuse on the other. There were also positive aspects about the freedom of work and job satisfaction but this study was unable to find any evidence as to what made chefs stay in the industry.The study found that as student chefs become socialised into their role they were more likely to tolerate negative work behaviours and could identify reasons for their use although, this did not mean that they necessarily agreed with them. In fact, as the working chef sample was very different in ethnicity, gender and nationality from the student sample it could mean that due to negative behaviours on graduation students may not work as chefs.

Bendrojo lavinimo mokyklose daugėja vaikų ir paauglių elgesio nukrypimų apraiškų, todėl yra palankios sąlygos vykdyti mokinių elgesio stebėseną ir jos pagrindu modeliuoti prevencinę veiklą. Stebėsenos metu sukauptos medžiagos apie vaikų elgesio nukrypimus psichopedagoginė analizė leidžia įvertinti vaikų ir paauglių elgesio grupių mikrosocialinės bei makrosocialinės aplinkos įtaką jų elgesiui, atpažinti delinkventinio elgesio pasireiškimo formas, tirti pedagoginių prevencijos priemonių bei modelių efektyvumą siekiant sumažinti vaikų negatyvaus elgesio pasireiškimus socialinėje institucijoje. Tyrimo objektas - prevencinės veiklos ugdymo institucijoje modeliavimas, siekiant teigiamai paveikti vaikų elgesio nukrypimų prevenciją. Tyrimo tikslas - parengti vaikų elgesio nukrypimų prevencijos mokykloje veiklos modelį. Darbe keliama hipotezė, jog kryptingai modeliuojant vaikų elgesio nukrypimų prevenciją ugdymo institucijoje įmanoma pozityvi vaikų elgesio kaita. Tyrimas naudojant kompiuterinę stebėsenos programą STEBIS vykdytas Panevėžio rajono Smilgių vidurinėje mokykloje, stebėta 20 vaikų besimokančių 5 – 10 klasėse. Tyrimo metu nustatyta, kad septyni iš dvidešimties stebėtų mokinių elgesio normas pažeidė epizodiškai, o likusieji yra linkę sistemingai pažeidinėti nustatytas mokyklos ir viešosios tvarkos taisykles. Daugiausia vaikų stebėta dėl egresijos elgsenos atvejų (valkatavimo – 13, bėgimo iš pamokų – 12), cheminės priklausomybės (dažniausiai rūkymo – 11) ir kitų negatyvaus... [toliau žr. visą tekstą] / Due to an increase in children’s and teenagers’ negative behaviour manifestation in comprehensive schools, there are favourable conditions of carrying out children’s hehaviour observation and on the basis of it to model preventive activity. The data gathered under the observation of children behaviour deviance, using psychopedagogical analysis, enables to evaluate the impact of microsocial and macrosocial environment on the behaviour in groups of children and teenagers as well as to recognize delinquent behaviour manifestation forms. Besides, psycho- pedagogical analysis makes it also possible to examine the efficiency of pedagogical preventive measures and models in order to reduce manifestation of children’s negative behaviour in a social institution. The object of study is to model preventive activity in educational institutions seeking to affect positively children’s behavioural deviance prevention. The aim of the research is to prepare a preventive activity model concerning children’s behaviour deviance in a school environment. The study also poses a hypothesis stating that purposefully modelling prevention of children’s behaviour deviance in an educational institution makes it possible to result in positive change in terms of children’s behaviour. The research was conducted using a computer observation programme STEBIS in the secondary school of Smilgiai (a small town in Panevėžys region) There were twenty pupils observed. The research shows that seven of the... [to full text]

Text in Afrikaans / The researcher is qualified as a pre-school teacher and experiences that pre-schoolers behave negatively at times. The researcher was exposed to playtherapy techniques in post-graduate studies . These techniques could be used by pre-school teachers to handle negative behavior. The question arises if pre-school teachers are already applying these techniques . This question is researched in this study by using research questionnaires . The study was done in and Tshwane. The dissertation consists of five chapters. In the first chapter the research proposal is discussed. The second chapter covers terms like play and playtherapy with reference to the pre-schooler . Chapter three looks at the pre-schooler, pre-school education and negative behavior. In chapter four the results of the research are presented and discussed. In the last chapter, chapter five, conclusions, recommendations, a general conclusion and a closing remark are made. / Social Work / M. Diac. (Play Theraphy)

Text in Afrikaans / The researcher is qualified as a pre-school teacher and experiences that pre-schoolers behave negatively at times. The researcher was exposed to playtherapy techniques in post-graduate studies . These techniques could be used by pre-school teachers to handle negative behavior. The question arises if pre-school teachers are already applying these techniques . This question is researched in this study by using research questionnaires . The study was done in and Tshwane. The dissertation consists of five chapters. In the first chapter the research proposal is discussed. The second chapter covers terms like play and playtherapy with reference to the pre-schooler . Chapter three looks at the pre-schooler, pre-school education and negative behavior. In chapter four the results of the research are presented and discussed. In the last chapter, chapter five, conclusions, recommendations, a general conclusion and a closing remark are made. / Social Work / M. Diac. (Play Theraphy)