Thesis (MA)--Stellenbosch University, 2015 / ENGLISH ABSTRACT : This research study presents a community assessment to explore and construct an overview of the scope and nature of support organisations currently active in the marginalised community of Kayamandi, Stellenbosch. Support organisations play a pivotal role in the global attempt to eradicate poverty by assisting and empowering people to achieve sustained independence and dignified prosperity. In order for support efforts to be properly utilised, people have to be aware that these efforts exist. Residents need to know what services are available and where to find the services. In addition, support organisations providing the services need to be aware of other organisations that could complement their efforts to ensure optimal service delivery. To date, no reliable informative summary of support organisations involved in Kayamandi exists. Therefore the research objective for this study was two-fold: to ascertain which support organisations are currently available in the suburb of Kayamandi and to construct a typology of these organisations in terms of types of services rendered and recipients targeted. A combination of Bronfenbrenner‟s bioecological theory (Bronfenbrenner, 2005) and organisational theory (Jones, 2010) provided the framework within which support organisations could be qualitatively investigated, contextualised and analysed. To collect rich and relevant data, 19 semi-structured interviews were conducted with key informants representing 19 support organisations in Kayamandi. The data were analysed by means of a thematic content analysis, using the ATLAS.ti computer software package. Findings revealed various aspects regarding support organisations, the services they deliver, the recipients they serve, the staff and volunteers delivering the services, the funding support as well as the links of cooperation that exist. The themes that emerged during the interviews include insights regarding self-evaluation, sustainability, benefits, constraints, the role of religion as well as values pertaining to service. The findings provide comprehensive and valuable insights which can inform existing as well as new support organisations alike. / AFRIKAANSE OPSOMMING : Hierdie navorsing behels ‟n gemeenskapsassesering wat uitgevoer is om ‟n oorsig op te stel aangaande die omvang en aard van ondersteuningsorganisasies wat tans in Kayamandi, Stellenbosch werksaam is. Ondersteuningsorganisasies speel ‟n belangrike rol in die wereldwye poging om armoede uit te wis en om mense te bemagtig ten opsigte van onafhanklike en volhoubare voorspoed. Om voldoende gebruik te kan maak van ondersteuningsdienste moet mense van die dienste bewus wees. Inwoners moet weet watter dienste beskibaar is en waar om hulle te vind. Daarbenewens moet ondersteuningsorganisasies wat die dienste lewer ook bewus wees van ander organisasies wat hulle dienste kan aanvul om sodoende optimale dienslewering aan die lede van die gemeenskap te bied. Tans bestaan daar geen samevatting oor die ondersteuningsorganisasies in Kayamandi nie. Die navorsingsvraag in hierdie ondersoek was tweeledig: om vas te stel watter ondersteuningsorganisasies tans beskikbaar is in Kayamandi en om ‟n tipologie op te stel van die tipe dienste wat hulle lewer en die ontvangers van die dienste. Die navorsing is in ‟n kombinasie van die bio-ekologiese teorie van Bronfenbrenner (Bronfenbrenner, 2005) en ‟n organisasieteorie (Jones, 2010) veranker, om sodoende die organisasies in die konteks van hulle omgewing te kan ondersoek en ontleed. Altesaam 19 semi-gestruktureerde onderhoude is gevoer met sleutelinformante wat 19 ondersteuningsorganisasies in Kayamandi verteenwoordig het om sodoende relevante data in te samel. Die data is deur middel van ‟n tematiese inhoudsontleding ontleed met behulp van die Atlas.ti-rekenaarprogram. Die bevindinge het verskillende aspekte in verband met ondersteuningsorganisasies uitgelig, naamlik die dienste wat hulle lewer, die ontvangers van die dienste, die personeel en vrywilligers wat die dienste lewer, die befondsing en die mate van samewerking tussen organisasies. Die temas wat geïdentifiseer is sluit self-evaluasie, volhoubaarheid, die voordele en beperkinge, die rol van godsdiens sowel as die waardes wat aan dienslewering geheg word in. Die bevindinge voorsien omvattende insigte wat bestaande en nuwe ondersteuningsdienste, kan toelig.

<p>Abstract</p><p>In recent years funding aid operations has dramatically increased, along with the concern about the real impact of its initiatives. Despite considerable amount of money have been invested world widely and a great number of projects already implemented changes have been considered inconsistent. As a result, major donors are pressuring Non governmental organizations (NGO) to evidence their achievements and legitimate their cause. There are several factors which distinguish the NGO as unique within project management environments, such as the social accountability claimed and the nature of the impact aimed. Therefore, traditional project management practices might not be suitable in the case of NGO’s project. This study analysed project methods most applied for NGO’s project and discussed about it accountability challenges related to project management. Willing to further understand how in practice NGO managers are dealing with those challenges, a case study was developed with a NGO that works with environmental issues. As a result, it was evidenced that practical methodologies are applied to embrace the organization own needs. It was apparent that project management methods were adapted to the institutional purpose, even though adjustments might not be completely in accordance with internal procedures. Project management tools are assumed as a semi structure basis and can be adjusted if the work is justified. A flexible approach relies on the trust and expertise of the organization staff. As a conclusion, it was evidenced that NGO’s projects carry particular aspects and expectations over project accountability and management methodologies must be adapted and complementary methodological approaches are being developed.</p>

Abstract In recent years funding aid operations has dramatically increased, along with the concern about the real impact of its initiatives. Despite considerable amount of money have been invested world widely and a great number of projects already implemented changes have been considered inconsistent. As a result, major donors are pressuring Non governmental organizations (NGO) to evidence their achievements and legitimate their cause. There are several factors which distinguish the NGO as unique within project management environments, such as the social accountability claimed and the nature of the impact aimed. Therefore, traditional project management practices might not be suitable in the case of NGO’s project. This study analysed project methods most applied for NGO’s project and discussed about it accountability challenges related to project management. Willing to further understand how in practice NGO managers are dealing with those challenges, a case study was developed with a NGO that works with environmental issues. As a result, it was evidenced that practical methodologies are applied to embrace the organization own needs. It was apparent that project management methods were adapted to the institutional purpose, even though adjustments might not be completely in accordance with internal procedures. Project management tools are assumed as a semi structure basis and can be adjusted if the work is justified. A flexible approach relies on the trust and expertise of the organization staff. As a conclusion, it was evidenced that NGO’s projects carry particular aspects and expectations over project accountability and management methodologies must be adapted and complementary methodological approaches are being developed.

p. 1 - 224 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-28T18:53:53Z No. of bitstreams: 1 22.pdf: 1308022 bytes, checksum: 823071f671b8f1df7ce4a171f772d07b (MD5) / Approved for entry into archive by Fatima Cleômenis Botelho Maria (botelho@ufba.br) on 2013-01-30T12:57:15Z (GMT) No. of bitstreams: 1 22.pdf: 1308022 bytes, checksum: 823071f671b8f1df7ce4a171f772d07b (MD5) / Made available in DSpace on 2013-01-30T12:57:15Z (GMT). No. of bitstreams: 1 22.pdf: 1308022 bytes, checksum: 823071f671b8f1df7ce4a171f772d07b (MD5) Previous issue date: 2007 / Inserida na área temática “Sustentabilidade de ONGs”, esta dissertação buscou compreender quais os efeitos que empreendimentos de geração de recursos próprios desenvolvidos por ONGs, no Brasil, causam na sustentabilidade dessas organizações. Inicialmente, esse trabalho reflete sobre as peculiaridades de um tipo organizacional encontrado no vasto universo das OSCs comumente chamado, no Brasil, de “ONG”. Em seguida, a partir da revisão literária sobre sustentabilidade e sustentabilidade de ONGs, foi construído o quadro de análise utilizado para subsidiar as investigações. Para proceder a verificação, foi utilizado o método do estudo de caso múltiplo em quatro ONGs baianas: o Grupo de Apoio à Prevenção à AIDS da Bahia (GAPA-BA), o Projeto Axé, o Liceu de Artes e Ofícios da Bahia (Liceu) e a CIPÓ Comunicação Interativa (CIPÓ). Em síntese, esse estudo concluiu que não se pode afirmar que empreendimentos de geração de recursos são responsáveis pela sustentabilidade ou “autosustentabilidade” de uma ONG, sendo os seus efeitos na sustentabilidade dessas organizações muito variados. Verificou-se também que as ONGs que desenvolvem atividades de geração de recursos: com esforços em demasia; seguindo fundamentos da gestão empresarial; desvinculando-se de sua missão e valores, e; dependendo intensivamente dessa fonte; tendem a não causar efeitos positivos na sustentabilidade dessas organizações. / Salvador

<p>The purpose of the study was to learn how donor-dependent NGOs in Tanzania, working with the issue of girls’ education, obtain and maintain legitimacy in the eyes of financial donors as well as in their local society. The investigation also aimed to explore which present and future organizational challenges they manage at the same time as they deal with the issue of legitimacy. A field study in Tanzania was conducted during ten weeks and three different NGOs concerned with legitimacy, were studied to see how they manage this issue and handle the demands from donors, government and society. Interviews and participant observation were made at each organization and a complementary study of SIDA and the National Ministry of Education was made in order to do a comparison of the situation and views. All organizations stressed the importance of well-working institutions in society, predictability in the financial support from the donors and most important: the societal support that leads to legitimacy. In order to gain legitimacy, the greatest need is transparency of the documents and records, keeping promises and being able to confirm the positive outcome of the work. The plan for future independence was not well developed at any of the organizations, even though they were at different phases. The major concern with being a donor-dependent NGO in the developing world is to manage the relationship with the government at the same time as you are accountable to society and tackle demands from the donors. The greatest fear of all organizations was that the financial support would be terminated.</p>

<p>This paper presents the marketing management of the nonprofit sector as a prerequisite for NGO sustainability. It examines the existing literature on the nonprofit marketing, the current situation of the local NGOs in Kosovo with regards to the application of marketing. The research methodology follows the introduction and presentation of the research objectives. The theoretical background introduces the necessary baseline to analyze empirical findings. The empirical findings and analysis reveal that nonprofit sector in Kosovo does not have a holistic marketing approach. The focus of the research is to emphasize the importance of marketing orientation, segmentation, and planning at nonprofit sector. Moreover, NGOs should create, communicate and deliver values based on customers’ (beneficiaries, volunteers, and donors) needs.</p><p>As a result of this research, a marketing plan guide was prepared.  The guide aims to educate NGOs in Kosovo about the benefits of having a holistic marketing approach and will serve as basis for further marketing planning.</p>

The purpose of the study was to learn how donor-dependent NGOs in Tanzania, working with the issue of girls’ education, obtain and maintain legitimacy in the eyes of financial donors as well as in their local society. The investigation also aimed to explore which present and future organizational challenges they manage at the same time as they deal with the issue of legitimacy. A field study in Tanzania was conducted during ten weeks and three different NGOs concerned with legitimacy, were studied to see how they manage this issue and handle the demands from donors, government and society. Interviews and participant observation were made at each organization and a complementary study of SIDA and the National Ministry of Education was made in order to do a comparison of the situation and views. All organizations stressed the importance of well-working institutions in society, predictability in the financial support from the donors and most important: the societal support that leads to legitimacy. In order to gain legitimacy, the greatest need is transparency of the documents and records, keeping promises and being able to confirm the positive outcome of the work. The plan for future independence was not well developed at any of the organizations, even though they were at different phases. The major concern with being a donor-dependent NGO in the developing world is to manage the relationship with the government at the same time as you are accountable to society and tackle demands from the donors. The greatest fear of all organizations was that the financial support would be terminated.

This paper presents the marketing management of the nonprofit sector as a prerequisite for NGO sustainability. It examines the existing literature on the nonprofit marketing, the current situation of the local NGOs in Kosovo with regards to the application of marketing. The research methodology follows the introduction and presentation of the research objectives. The theoretical background introduces the necessary baseline to analyze empirical findings. The empirical findings and analysis reveal that nonprofit sector in Kosovo does not have a holistic marketing approach. The focus of the research is to emphasize the importance of marketing orientation, segmentation, and planning at nonprofit sector. Moreover, NGOs should create, communicate and deliver values based on customers’ (beneficiaries, volunteers, and donors) needs. As a result of this research, a marketing plan guide was prepared.  The guide aims to educate NGOs in Kosovo about the benefits of having a holistic marketing approach and will serve as basis for further marketing planning.

Dissertação (mestrado)-Universidade Federal do Rio Grande, Programa de Pós-Graduação em Educação Ambiental, Instituto de Educação, 2010. / Submitted by Luize Santos (lui_rg@hotmail.com) on 2012-07-03T16:25:39Z No. of bitstreams: 1 CLAUDIA ADRIANA ROCHA TEIXEIRA.pdf: 65899322 bytes, checksum: 2607106d702ad1a188de5b6b39a368b0 (MD5) / Approved for entry into archive by Bruna Vieira(bruninha_vieira@ibest.com.br) on 2012-07-03T23:32:04Z (GMT) No. of bitstreams: 1 CLAUDIA ADRIANA ROCHA TEIXEIRA.pdf: 65899322 bytes, checksum: 2607106d702ad1a188de5b6b39a368b0 (MD5) / Made available in DSpace on 2012-07-03T23:32:04Z (GMT). No. of bitstreams: 1 CLAUDIA ADRIANA ROCHA TEIXEIRA.pdf: 65899322 bytes, checksum: 2607106d702ad1a188de5b6b39a368b0 (MD5) Previous issue date: 2010 / Este trabalho teve como objetivo analisar os projetos de formação e capacitação que a ONG Casa Ambiental oferece aos seus freqüentadores para verificar em que medida se desenvolvem práticas orientadas a sustentabilidade local e a educação ambiental. E como objetivos específicos: a) Investigar o cenário onde se insere as organizações nãogovernamentais ambientalistas; b) Verificar como um processo não-formal de Educação Ambiental pode proporcionar a integração da comunidade local com a ONG Casa Ambiental e o seu modo de vida, por meio da organização do trabalho alternativo; e c) Apresentar o contexto das políticas públicas ambientais no Uruguai para entender os desdobramentos dos conceitos de meio ambiente, desenvolvimento sustentável e educação ambiental. O modelo teórico metodológico de referência a essa pesquisa foi o da abordagem qualitativa através da etnografia, sendo que os materiais foram obtidos através de diversos instrumentos de coleta, tais como: revisão bibliográfica, análise de documentos, observação participante, diário de campo e entrevistas semi-estruturada. O estudo foi realizado na Cidade de Castilhos – Uruguai junto a ONG Casa Ambiental. Foram entrevistados 4 pesquisadores e técnicos ambientalistas e 3 produtores de alimentos, ou seja, sujeitos que participam dos projetos de formação e capacitação que a Casa Ambiental desenvolve. Os resultados indicam que a ONG Casa Ambiental atua a mais de 10 anos nas áreas de pesquisa, conservação dos recursos naturais, desenvolvimento sustentável e educação ambiental, em diferentes ecossistemas no Uruguai. Suas atividades estão destinadas aos setores mais pobres do Departamento de Rocha, mais exatamente da cidade de Castilhos e seus arredores, promovendo a possibilidade da sustentabilidade local a partir do uso sustentável dos recursos naturais.Desse modo, viabiliza-se a melhoria da qualidade de vida dessa comunidade, pois envolve a formação, capacitação e organização dos grupos. Os resultados indicam também que para a Casa Ambiental, a prática da educação ambiental está intensamente ligada à sustentabilidade da comunidade local, juntamente com a conservação do ambiente e seus recursos naturais. Assim, conclui-se que como um processo de educação ambiental não-formal pode proporcionar a integração da comunidade local com uma ONG e o seu modo de vida através da organização do trabalho alternativo. / This study aimed to analyze the projects for training the NGO Environmental Home offers its patrons to check to what extent practices geared to develop local sustainability and environmental education. The specific objectives are: a) investigate the scene where he falls in the non-governmental environmental groups, b) investigate how a non-formal environmental education can provide the integration of the local community with the Home Environmental NGOs and their way of life, through the organization of alternative work, and c) present the context of environmental public policies in Uruguay to understand the ramifications of the concepts of environment, sustainable development and environmental education. The theoretical model and methodological reference to this research was the qualitative approach of ethnography, and the materials were obtained through various data collection instruments, such as literature review, document analysis, participant observation, field diary and interviews semi-structured. The study was conducted in the City of Castilhos - Uruguay to the Home Environmental NGOs. We interviewed four researchers and environmental specialists and three food producers, ie, subjects who participate in training and capacity building projects that the Home Environmental develops. The results indicate that the Home Environmental NGO operates more than 10 years in research, conservation of natural resources, sustainable development and environmental education in different ecosystems in Uruguay. Its activities are aimed at the poorest sectors of the Department of Rocha, more precisely the city of Castilhos and its surroundings, promoting the possibility of local sustainability from sustainable use of natural resources. Thus, it allows to improve the quality of life of this community because it involves the formation, training and organization of the groups. The results also indicate that for the Home Environment, the practice of environmental education is strongly linked to the sustainability of the local community, together with the conservation of environment and natural resources. Thus,we conclude that as a process of non-formal environmental education can provide the integration of the local community with an NGO and their way of life through the organization of alternative work.

The concept of participation seems to reflect in most development programmes that involve people at the grassroots level. In Ghana, the introduction of the decentralization programme in the late 1980s that aimed at promoting effective, comprehensive and rapid development, more especially in the rural areas also adopted participatory approach. The approach led to the introductory of district assembly system which was to enhance the involvement of people at the grassroots in participatory activities. However, since the introduction of the decentralisation system to promote grassroots level participation, the people are still inactive and the level of involvement in development decision-making still remains weak. To clearly understand these problems, the thesis has aimed at answering the following research questions; how are rural people involved in participatory practice in the development activities in their area; what barriers affect and hinder the active participation of rural people and how could these be addressed? Answers to those questions helped to examine the nature of participation at the grassroots level; understand how the district assembly adopt participatory practice and to ascertain the nature of barriers that hinder effective participatory practice. Using a case study approach for the investigation, an interpretivists and constructivists were the philosophical underpinnings of the investigation. The data was gathered through the use of focus group discussions and one-to-one informal interviews. It was observed that, participation continues to reflect in most rural development programmes, but there are key barriers that still continue to hamper the effectiveness of participatory practice. Power relations, threats, intimidations and more especially the use of juju and witchcraft which never featured in most development literature are among the major barriers that continue to weaken local people readiness to actively participate. Most rural people feel threaten to participate for the fear of being bewitched or killed through the use of juju, witchcraft or black magical powers. Without critically and effectively addressing those bottlenecks and barriers, and put community members at the pivot of decision-making, the use of outsiders' knowledge and ideas alone to address the problems of participation with the hope of improving the lives of the rural people will not yield any significant result.