Thesis (Ph. D.)--University of California, San Diego, 2006. / Title from first page of PDF file (viewed January 4, 2007). Available via ProQuest Digital Dissertations. Vita. Includes bibliographical references.

Background: Effective communication is vital to establish a patient-nurse relation and in order for the nurse to deliver good nursing care. Mistakes and errors are more frequent when there is a language barrier between the nurse and the patient. Method: The study was made as a qualitative interview study with a phenomenological analysis. Aim: Describe how Malaysian nurses deal with language barriers during meetings with patients with another language. Result: To deliver good nursing care to patient with another language could be difficult depending on what strategies the nurses used: how nurses experience the effectiveness of non-verbal communication, how interpreters were used and who interpreted during the patient meeting, strategies nurses used when interpreter was not an option, nurses’ interest in learning about the patient’s culture. Conclusion: To overcome language barriers is complex and often more than one strategy is needed. Patient safety is compromised when there were language barriers between the nurse and the patient.

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This study provides evidence for the warranted assertion that classroom practices will be enhanced by awareness of how non-linguistic modalities of the face, hands and vocal intonation contribute to cohesive and cooperative strategies within social groups. Both the history and observations of non-linguistic communication presented by this study suggest that visual, kinesic, and spatial comprehension create and influence social fields and common spaces, yet our language for these fields and spaces is impoverished. This knowledge has been submerged and marginalized through history. At the same time, through time, despite this submersion and marginalization, interrelational and intrarelational synchrony and dis-synchrony, centered on and by the communicative body, occur in social settings in ways that can be considered from both historical and observational perspectives. Building on recent theory by Damasio, Donald, Noddings, Grumet, Terdiman, and Nussbaum, the historical concepts and classroom observations presented here evidence that social values such as caring, loyalty, and generosity are sometimes understood, implicitly and explicitly, through the exchange, perception, and interpretation of non-linguistic signs. By understanding how the face and hands and rhythm and pitch of the voice create cohesive and cooperative social values in learning spaces - separate from racial, ethnic, and intellectual differences - this investigation recovers a submerged knowledge in order to offer a new logic for understanding social process. In turn, this new logic hopes to further transformational practice in the learning and teaching arts and sciences.

Non-verbal communication is a pervasive form of information sharing which has been shown to influence human behavior from infancy. To date, few empirical investigations have explored the mechanism or mechanisms by which the observed non-verbal reactions of an audience can influence message-based persuasion. Within the current dissertation, pilot data suggest that observing different types of non-verbal reactions to a persuasive message can affect attitudes. Four studies then explore two possible mechanisms by which audience non-verbal reactions could influence attitudes in a message-based persuasion paradigm. Results suggest that audience non-verbal reactions can influence attitudes by serving as a cue or heuristic or by biasing how message arguments are interpreted. Results are relevant to parties interested in affecting people's attitudes and behavior; especially as subtle non-verbal cues become more frequently communicated through technology such as network television and videoconferencing.

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A comunicação é um processo que se encontra internamente relacionado com a expressividade. Há profissionais que usam demasiadamente a comunicação e a expressividade, como é o caso do professor, que atua transmitindo informações as quais devem chegar de maneira efetiva aos seus alunos. O objetivo geral do estudo foi investigar a expressividade do professor universitário de enfermagem ministrando aula, por meio do julgamento dos alunos. Trata-se de estudo descritivo com abordagem quantitativa, realizado em uma instituição de ensino superior de enfermagem de uma universidade pública. Alunos matriculados (141) nos cursos de bacharelado e licenciatura de enfermagem, distribuídos em três turmas, realizaram a avaliação da expressividade de um professor da instituição, sendo que este possuía experiência profissional, estava em atividade regular e não era conhecido por este alunado. A avaliação da expressividade foi realizada por meio de seis minutos de filmagem de uma aula ministrada por esse professor. Esta mesma filmagem foi avaliada por três experts fonoaudiólogos, especialistas em voz e experientes em expressividade. A pesquisa contou com quatro fases (preparo dos instrumentos, no qual foi utilizado protocolo de avaliação fonoaudiológica e instrumento para os alunos; questionário para avaliação do aluno, adaptado segundo o protocolo de avaliação fonoaudiológica; avaliação da confiabilidade deste protocolo por três experts fonoaudiólogos; filmagem do professor participante a ser avaliado). O resultado mostrou que os experts apresentaram, praticamente, poucas discordâncias entre si em relação à avaliação da expressividade do professor, pois são especialistas e possuem experiência profissional em radio e televisão. Quanto à identificação da expressividade do professor segundo a avaliação de alunos e dos experts, em relação aos elementos: tipo de voz, pitch, esforço vocal, loudness, articulação, expressão facial, gestos e postura corporal, os resultados mostraram que as alternativas escolhidas pela maioria dos alunos foram significativamente maiores que as demais e concordantes com a maioria dos experts. Os elementos \"ênfase\", \"demonstra experiência\" e \"o que chamou atenção no vídeo\" não foram possíveis de comparação, porque não houve equivalência entre os instrumentos utilizados para a avaliação dos experts e dos alunos. O item \"pausa na fala\" não apresentou significância estatística entre a avaliação das respostas dos alunos, quando comparadas aos experts. Quanto às diferenças de avaliações entre as três turmas entre si, estas apresentaram poucas divergências entre elas. Conclui-se que o julgamento do aluno sobre as habilidades expressivas do professor de enfermagem é compatível com a avaliação dos experts fonoaudiólogos, mostrando que os alunos da universidade pública são mais que meros espectadores e pessoas capazes de avaliar, com propriedade, o professor. / Communication is a process that is internally related to expressiveness. There are professionals who use too much communication and expressiveness, as is the case of a teacher, which operates by transmitting information to effectively reach their students. The overall objective of this study was to investigate the expressiveness of a university professor of a nursing school, teaching a class by the means of the assessment of students. This is a descriptive study with a quantitative approach, performed in an institution of higher education in nursing at a public university. Enrolled students (141) in the nursing major, divided into three classes, carried out the assessment of expressiveness of a teacher of the previously mentioned institution, which whom had professional experience. This teacher was in regular activity and was not known by this student body. The assessment of expressiveness was performed by the means of a six- minute footage of a class taught by this teacher. This same footage was reviewed by three expert speech pathologists, voice specialists and experts in expressiveness. The research included four phases (preparation of instruments, by being the protocol of clinical assessment used and tool for the students; students\' questionnaire to evaluate the teacher, adjusted in accordance with the protocol of clinical assessment, reliability evaluation of the protocol by three expert audiologists; footage of the teacher participant to be evaluated). The outcome has shown that there were virtually very few disagreements between the experts regarding the evaluation of the expressiveness of the teacher, since they are specialists and have experience in radio and television. Regarding the identification of the expressiveness of the teacher according to the evaluation of students and experts in relation to the elements: voice type, pitch, vocal effort, loudness, articulation, facial expression, gestures and body posture, the outcome showed that the alternatives chosen by most students were significantly higher than the others and consistent with most experts. The elements \"emphasis\", \"the showing of experience\" and \"what drew attention in the video\" were not possible to compare, because there was no equivalence between the instruments used for the evaluation of experts and students. The item \"pause in the speech\" hasn\'t shown statistical significance between the assessment of students\' responses, when compared to experts. When considering differences in ratings among the three classes together, this study showed that they differ a little from each other. It has been noticed that the assessment of the student on the expressiveness abilities of the teacher of nursing is consistent with the assessments of speech experts, showing that students at public universities are more than mere spectators but people can properly evaluate the teacher.

Due to the lack of an operationalization that centers on communication, the communication field has needed a measure that captures the unique elements interaction plays in the formation of organizational identification (OI). This dissertation offers an alternate conceptualization and operationalization of organizational identification designed to be communication-centered, and labels it Communicative Organizational Identification (C-OI). C-OI is a type of behavioral identification that is defined as the manifestation of solidarity with the values of a collective through verbal and nonverbal behaviors expressed to internal and external others. This measure was theorized as having 4 subscales: internal verbal communication, external verbal communication, internal nonverbal communication, and external nonverbal communication. To validate this measure, three rounds of data collection were utilized, ultimately reducing the measure from 46 to 10 items with three subscales: internal verbal, external verbal, and nonverbal. Both confirmatory factor analysis and exploratory factor analysis were used in examining underlying dimensions. This measure was shown to have acceptable levels of internal consistency (Chronbach’s [alpha] = .87), comparable to alternate measures of OI. Through the use of hierarchical multiple regression the C-OI measure and its subscales were shown to have at least some incremental validity in comparison to the Mael and Ashforth (1992) in predicting communication competence of co-workers, perceived organizational support, organization-based self-esteem, intent to quit, and organizational tenure. The C-OI measure also had incremental validity in comparison to the Cheney (1982) Organizational Identification Questionnaire (OIQ) in predicting organizational tenure. The C-OI’s three subscales also showed incremental validity over several existing measures. Through Pearson product moment correlations convergent validity was illustrated for the C-OI and its subscales. The C-OI does not focus on the decision-making elements of OI’s conceptualization (Cheney, 1982), nor does it attend to its role in motivation. This dissertation also used self-report measures, and the issue of common method bias could apply here. Future research is needed to validate further the measure of C-OI particularly in terms of establishing discriminant validity, and measuring multiple targets of identification. / text

Due to the recent phenomenon of globalization, the mobility of people has increased significantly. In a world where national and cultural borders are getting more blurred and undefinable, people from different parts of the world encounter individuals with different cultural backgrounds. Due to these different worldviews, perceptions and experiences, misunderstandings may arise when people engage in cross-cultural communication. This is true for recreational as well as professional cross-cultural communication. An individual who successfully interacts and communicates with people from other cultures possesses what has come to be known as cultural intelligence. In order to get a deeper understanding for how people perceive cross-cultural communication in the professional field, this study investigates how managers in the forestry based industry in Västerbotten have experienced communication with their international business partners. The investigation was conducted through personal interviews and a self-completion questionnaire was also distributed to make an attempt to measure the respondents’ cultural intelligence. The results point in the direction that cross-cultural communication is vital for organizations that operate on the global market. Both verbal communication and non-verbal communication do affect the collaboration, but there is no general answer to how. Every situation has to be dealt with in a unique way. This implies that the process of cultural learning and understanding is ongoing and dynamic.

An analysis of mother-infant interaction during the preverbal period has revealed the importance of gaze in establishing the phatic channel and in the development of an intersubjectivity between them. Before the infant starts speaking there are behavioural indices of intersubjectivity - this enables complex tasks to be jointly accomplished. Seven stages in the ontogenesis of joint co-ordinated activity have been identified. It is argued that there is a continuity of function between these preverbal communicative actions and later verbal behaviour. The two theories providing the theoretical basis for this research are Speech Act Theory (Searle 1969) and Piaget's (1953, 1970) theory of cognitive development. Some modification of these theories has been necessary. / Thesis (Ph.D.)-University of Natal, 1977.