Through an exploration and analysis of the roles of Non-Government Organisations (NGOs) in education policy reform particularly at the Basic Education level in Zambia, this thesis argues that over the past few decades, NGOs have become increasingly visible. Indeed, since the 1990s, many NGOs supporting education have entered the arena of advocacy and policy dialogue with government; yet the success of internationally recognised goals - such as Education For All (EFA) – seem as remote as ever. To address the concern regarding the role of NGOs in education policy, qualitative methodological approaches were utilised. These included interviews, participant observation, focus group discussions and documentary analysis. This research finds that the participation of NGOs in Basic Education Policy Reform in Zambia needs to be “reformulated” to end problems concerning access, inequity and quality in education. Although NGOs are involved in policy through their roles as service providers and policy advocates, the majority depend on foreign donor funding which creates tensions between government strategies and donor priorities. Due to their dependence on international funding NGOs in Lusaka province appear to have made a limited contribution to educational developments. The government of Zambia, because of its indebtness, has accepted neo-liberal policies in education which are frequently tied to conditionalities in aid packages. Therefore, it has been found that NGOs have helped the neo-liberal agenda of donors rather than the needs of local communities and schools. The conclusion one must draw, is that if NGOs are to contribute to minimising educational problems, they need to support policies that are indigenous that put educational needs of all children, especially the marginalised and vulnerable, first.

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This research is undertaken in response to the need to offer fresh insights to the number of models of organisational bureaucracy. The main aim of this thesis is to explore the bureaucratic factors related to governmental organisations that may influence their performance. Through conceptual and empirical research, several key factors have been identified which link organisational performance to social responsibility, job satisfaction, motivation, and decision quality. To support this research, Hofstede’s cultural dimensions were used in connection with the performance dimensions and the bureaucratic factors. In this context, the case study design used multiple sources of evidence in a triangulation strategy to contribute to developing a perspective on bureaucracy and its impact to government organisations in the Kingdom of Bahrain. Thus, a conceptual framework has been developed and proposed as part of the study. This research adopted a semi-structured interview research design in order to elicit the views of individuals and in-depth qualitative information. The findings in the context of this research confirmed that Bahrainis are highly rule-oriented, risk averse and do not readily accept change. In addition, they have a high preference for avoiding uncertainty thus they maintain rigid codes of belief and behaviour. The results of the empirical investigation have therefore enriched the growing literature of bureaucracy and performance of government organisations not only in the Kingdom of Bahrain but also in the global setting it used the Hofstede’s cultural dimensions. The result of this research may be of help to a range of human resource managers, public administrators, employees and other stakeholders in bureaucratic organisational context.

This thesis explores the roles and experiences of local East Timorese non-government organisations through the multiple transitions which accompanied East Timor's process of independence in the period 1999-2004. It explores how NGOs attempted to influence the changing environment in which they were operating, particularly in the development of the new nation. In doing so, it examines how the actual experience of these local NGOs relates to theories of civil society and NGOs in the various phases of transition to democracy, state and nation building and post-conflict peacebuilding. After reviewing literature relating to the role of civil society and NGOs in democratisation, development and peacebuilding, and identifying some key issues to explore, the study turns to the particular context of East Timor. It summarizes the colonial history, with a particular focus on governance, development and the emergence of civil society and NGOs in that territory, and the phases of the transition. It then focuses closely on six leading East Timorese NGOs, which between them reflect different organisational origins and sectoral interests and which were perceived to be playing significant roles within the NGO community. The case study chapters describe briefly the history of each NGO, then trace their stories over an approximately five year period. They explore how the visions, strategies, programs and organisational systems of these NGOs changed as the context changed. The case studies show how adaptive these NGOs were, how excluded some of them were by the huge influx of international players after the ballot, but how, in the absence of a legitimate government, they were included in various processes in a number of important ways during the UNTAET period. These studies also reveal some of the challenges the NGOs faced as the new government took over in May 2002. The study concludes by summarising the changing roles and capacities of the NGOs, highlighting the many roles which local NGOs played throughout the study period, and the way in which they met new demands placed upon them. It identifies capacities critical for these NGOs' survival and development, and identifies some strategies which the NGOs themselves identified as useful in helping them attain these. It also identifies some areas which they found challenging and where more capacity development may have been valuable. Finally the study reflects on the actual experiences of Timorese NGOs compared to theory and experiences elsewhere relating to democracy, development and peacebuilding. The findings, which emphasise the changing relationship of the new state to its citizens, suggest that the civil society and development practice, which has been strongly based on de Tocqueville's approach to civil society, is not particularly helpful in a post-conflict setting. Instead, an adapted Gramscian approach, viewing civil and political society as interrelated sites in which a struggle to embed non-violent means of apportioning power are being waged, could be of greater analytic and practical value.

This thesis is centrally concerned with the question of how non-government organisations (NGOs) can support marginalised young people and the role the state plays in facilitating this. It utilises a comparative case study methodology and examines the circumstances of two NGOs, Twenty10: Gay and Lesbian Youth Support, located in Sydney, Australia and the Albert Kennedy Trust (AKT) which is located in both London and Manchester in the United Kingdom. Twenty10 and AKT share a similar client base: both work with gay, lesbian, bisexual and/or transgendered (GLBT) young people experiencing homelessness or in a housing crisis. Both also engage in advocacy and service provision. At the time of my fieldwork Twenty10 and AKT differed in two key respects. First, AKT operated in a political context that was significantly more open to NGO advocacy than was the case for Twenty10. Second, AKT was supported almost entirely by the work of volunteers and through philanthropic support, whereas Twenty10 received the bulk of its funding from government. These differing factors allow a consideration of how the varying nature of an NGO???s relationship with the state impacts upon their activities within varying political contexts. The theoretical frameworks drawn upon in this thesis are those of citizenship theory and queer theory. Citizenship theory is particularly useful in analysing the objectives of Twenty10 and AKT, which focus on redressing the distributive and recognition based needs of their young people. The strategies employed by these organisations are also both subsumed within the normative framework of citizenship theory ??? while nonetheless being dependent upon how closely each engages with the state. These case studies are situated against the queer critique of citizenship discourses, which emphasise its normalising and de-politicising consequences. As such, this thesis evaluates critiques of forms of activism that involve citizenship-focused issues and engagement with the state, and hence examines the effect a relationship with the state can have upon an NGO???s work.

Service delivery NGOs (SD-NGOs) have long been criticised for promoting ‘technocratic’ and ‘depoliticised’ forms of development. However, some commentators have begun to argue that such agencies, and even their ‘technocratic’ interventions, can have positive impacts on political forms and processes. This study investigates these two opposing perspectives through the lens of state building and citizenship formation in the global South. Primary research into the activities of a prominent SD-NGO in Uganda called The AIDS Support Organisation (TASO), through its “mini-TASO Project” (MTP), finds that the project delivered important citizenship gains for People with HIV/AIDS (PWAs). This was visible in four main areas, namely, enhanced ability of PWAs to exercise voice, increased associationalism among previously unorganised and marginalised PWAs, increased voluntarism and more participation of PWAs in political contests. Yet, the project’s state-capacity building effects were more uneven. On the one hand, the programme played an important role in strengthening the bureaucratic ability of targeted hospitals to deliver HIV/AIDS services, enhanced PWAs’ legibility to the state as well as increased state’s embeddedness in society. On the other hand, however, it was less successful in expanding the infrastructural reach of the state in rural Uganda. The overall conclusion is that while SD-NGOs emerge as more political actors than critics claim, their potentially progressive effects are contingent on and remain limited by intervention and contextual factors. While intervention factors encompass issues such as the expertise of SD-NGOs, programme design and funding, the contextual ones include the pre-existing state-society relations, operating environment for civil society, influence of donors, and the character of both formal and informal political institutions, among others.

In 2015, the 2030 Agenda for Sustainable Development was adopted by state nations across the globe to eradicate poverty in all its forms, combat inequality, preserve the planet, create sustainable economic growth and foster social inclusion (United Nations [UN], 2015:5). Social work is committed to contributing to sustainable development by responding to social and economic injustices (Global Agenda for Social Work and Social Development, 2012). The goal of this research study was to explore and describe the role of social workers in promoting environmental justice for sustainable communities from a non-government perspective in Tshwane. The researcher adopted a qualitative research approach and an instrumental case study design. The sample of eight participants was purposively selected from non-governmental organisations in Tshwane and data was collected through semi-structured one-on-one interviews. The findings of the study indicate that participants had some understanding of environmental justice and that both people and the natural environment should be equally protected and advocated in social work interventions. Although some current interventions reflect an environmental focus, participants were not consciously aware of their role in environmental justice and sustainable development. The study concluded that social workers understand the challenges that are respectively posed by the social and natural environment but not necessarily how they are intertwined and related to environmental injustices and green social work. Recommendations include education and awareness-raising of social workers on environmental justice and adopting green social work as a practice model. / Mini Dissertation (MSW (Social Development and Policy))--University of Pretoria, 2020. / Social Work and Criminology / MSW (Social Development and Policy) / Unrestricted

M. Tech. (Department of Human Resource Management, Faculty of Management Sciences), Vaal University of Technology. / The main purpose of this study was to identify and describe the factors contributing to job satisfaction among employees of non-governmental organisations (NGOs) in Swaziland and to understand the drivers leading employees to think of quitting. Non-governmental organisations are institutions that provide employment opportunities in addition to the private sector and government institutions. The success of NGOs is determined by the availability and commitment of efficient and effective human resources. However, currently, most NGOs are highly affected by staff turnover and, therefore, the quality of the service they provide to the beneficiaries is affected and the financial and non-financial costs of filling vacant posts is significantly increased. To investigate this, a quantitative study was conducted using a structured questionnaire. A total of 300 employees working in NGOs throughout Swaziland were invited to complete the questionnaire and 197 useable responses were collected. The reliability (Cronbach’s Alpha) and construct validity (factor analysis) of the questionnaire were determined. This questionnaire was found to be reliable and valid. The statistical results obtained in this study showed that both forms of job satisfaction (intrinsic and extrinsic) have an inverse relationship with employees’ intentions to quit and that intrinsic job satisfaction was found to have a stronger influence on intention to quit.

This research captures a detailed exposition of an investigation into knowledge sharing in HIV/AIDS non-government organisations in South Africa. HIV/AIDS is a global challenge and one of the most severe problems facing our world today. South Africa is home to the largest population of people living with HIV/AIDS in the world. Knowledge management, and more specifically knowledge sharing, has been identified as a key area of focus that could be deployed to solve this problem. Despite the large number of NGOs that address HIV/AIDS in South Africa, very little research has focused on understanding this group of organisations. As such, this qualitative research contributed to the literature by examining the context in which South African NGOs work and develop an argument about the factors that influences knowledge sharing in HIV/AIDS NGOs in South Africa. A literature review provides an overview of the main contexts in which knowledge sharing has arisen. The literature shows that despite its importance for HIV/AIDS NGOs in South Africa, there is no framework which addresses intra-organisational knowledge in this context. It is an area that has received very little research attention, yet is of increasing importance in the light of the HIV/AIDS crisis in South Africa. This motivated the researcher to formalise, refine and validate a framework to address this issue. The research has resulted in a number of contributions to knowledge and benefits for the NGO involved. A key contribution is the development of a knowledge sharing framework that has been evaluated by HIV/AIDS NGO practitioners and internationally recognised knowledge management experts that can be used to support intra-organisational knowledge sharing in HIV/AIDS NGOs in South Africa. This framework consists of the identification of knowledge sharing component drivers required for effective knowledge sharing with the HIV/AIDS NGO and a method for implementation based on a knowledge sharing process. The research has also identified areas where there is a significant scope for further research and investigation.

<p>A disaster always means a huge death toll, displacement and inconceivable destruction for a poor country such as Bangladesh. Recently, Bangladesh has taken a holistic approach to prioritising interrelated activities and the involvement of various organisations in disaster management. A number of disaster management committees (DMCs) have been formed to coordinate and implement risk reduction measures. But the levels of success of these organisations have varied in different regions. Improper consideration of local knowledge, corruption of actors, lack of coordination and capacity of actors, etc., are perceived as major causes of this. Primarily, this mini-thesis aims to measure the impact of self-organisation in disaster risk management.</p>