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Thesis (MTech(Human Resources Management))--Cape Technikon, Cape Town, 1996 / Even though performance appraisal is used in most South African organisations, the information acquired is often not used for the purpose to which it pertains, i.e. improving work performance and identifying career, promotion and development opportunities. The former, together with the lack of formal post structures and goal orientated career plans when appointments are made, often results in secretarial personnel (especially executive secretaries and personal assistants) never receiving the necessary acknowledgement in spite of their training, competence and experience. This group of employees plays a very important support- , ing role at all levels of management; yet they are often overlooked for promotion to lower and middle management levels, despite the crucial shortage of people with high level skills. Since the largest percentage of these employees are women, they experience even more discrimination because of their gender. In the first place this investigation attempted to establish to what degree secretarial personnel's performance is appraised and to what end the results are employed. Secondly, an attempt was made to determine the degree to which the enterprises involved in the investigation have established career programmes and whether the results obtained from performance appraisals are used as criterion for promotion and career planning. Furthermore, the obstacles in the way of the development and promotion of secretarial personnel were investigated. At the same time the degree of discrimination against women in management positions was surveyed. As background to the investigation, a comprehensive literature review was conducted.

The problem of this study was the development of a model for the certification requirements for vocational office education teacher coordinators in the United States. The data for this study were obtained from library research, documents provided by the state directors of vocational education and state departments of education, 62 questionnaires returned from randomly selected businesses and office education educators, and 735 questionnaires returned from randomly selected employed vocational office education teacher-coordinators.

This thesis sets out to explain how spheres of responsibility or competences are assigned in the administration of government functions in order to assess the ways in which archivists can come to terms with increasingly rapid rates of administrative change in the performance of their work. It examines statutes and government publications to present a picture of the evolution of the competence of agencies of the government of Canada given responsibility for carrying out activities in administration of the function of agriculture. It is found that knowledge of the assignment of functional responsibility is essential to a number of archival tasks. It is vital to know all the bodies participating in carrying out the function when appraising records. A vital part of identifying the external structure of a fonds lies in determining the competence of the agencies creating records in it, and this knowledge must be effectively communicated in archival description. Finally, the concepts of function, competence, and activity, if clearly understood, can guide the development of vocabularies to assist users of archives to find loci of administrative action relevant to searches they are undertaking. Accumulating information about the functions, competences, and activities of organizations and keeping it current can serve many purposes in the administration of records during the entire life cycle. Organizations need this information to control and provide access to records for administrative purposes and to facilitate secondary access under freedom of information and privacy legislation or for historical research purposes. The method of analyzing how functional activity employed in this study can be used for all government organizations in Canada. / Arts, Faculty of / Library, Archival and Information Studies (SLAIS), School of / Graduate

This thesis presents an overview and analysis of tests conducted to measure the quality of clerical and secreterial skills obtained by commerce education students and concludes with suggestions for future testing.

Bibliography: p. 100-104. / Office automation systems have become an essential tool for the operation of the modern office. With the emphasis of a modern office being placed on efficiency and ease of communication, office automation systems have become the backbone of successful businesses. COSNET is a prototype office automation system designed and implemented at the Department of the University of Cape Town and runs on Personal Computers that are linked to a NCR UNIX TOWER, which acts as the host. This dissertation investigates the different facilities supported by some of the office automation systems compared in this thesis, and describes the COSNET features. This prototype office automation system supports many of the facilities that are supported by large office automation systems. COSNET allows the user to define any MS-DOS based editor or word processor, and uses a simple editor for the creation of mail. The electronic filing facility allows documents to be created, filed, retrieved and deleted, and thus provides the users with the necessary features for document exchange. A user may set access permissions to each of his documents and may grant other users either read or write access to a specific document. The mail facility lets the user read, file, forward, delete and print a message, and supports classification of mail. A calendar facility is used as an electronic diary and stores all the user's schedules. These schedules may be viewed in either daily, weekly and monthly display modes. Read and write access to the calendar can be set by the user, in order to allow other users to manipulate his schedules. Any MS-DOS based application software can be added to COSNET. This facility allows the COSNET user to configure the office automation system to simulate the office environment. COSNET thus supports most of the necessary features required by an office automation system.

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