The purpose of this bachelor’s degree work was to analyse a packaging station in a global manufacturing company in Sweden, and to provide an answer on why it is important with standardised work in preventing wrong deliveries. The purpose of the analysis was to come up with various improvement proposals in order to reduce and prevent wrong deliveries. The analysis of the packaging station was conducted by observing the station and understanding how the workers work and what kind of work procedure do they follow. The observations made it possible to conduct several conclusions on why the problems occurred, one of these conclusions was that the work procedure is not standardised which in turn increased the errors in the station. Through a clear problem description, it was possible to come up with improvement proposals by answering the following research questions:  Main RQ: Why is a standardised workplace important in a manufacturing company? To be able to answer the main research question, the question has been divided into two smaller sub-questions: 1.     How can a packaging area be standardised by using lean process improvement tools? 2.     How can operating standards improve the efficiency in a packaging station? The approach applied in this study and project has been qualitative research with an inductive approach, by reviewing scientific articles and observing the work in the packaging station it was possible to analyse and compare the collected data in order to come with a conclusion to the problem. The data that was collected in form of interviews has been continuously analysed in order to have as relevant data as possible for the improvements work.  By comparing the collected data from the literature and the case findings it was possible to lay a foundation for the analysis where the proposed improvements came from and to conclude a final proposed improvements that reduces the wrong deliveries in the packaging station. In conclusion, standardised work is important in order to prevent wrong deliveries because it contributes to a more clear and sustainable structure that the workers follow. By having standardised instructions and methods that is being followed, the amount of errors is reduced in the packaging station.  Wrong deliveries are reduced and prevented when there is a standardised work procedure that is based on the lean ideology in a packaging station

The aim of my extended essay is to map out a state of an introduction of quality standards of social services in Social Welfare Institition of Stod. Process of a standard formation and their division into three basic parts are described in the first theoretical part. This is followed by a detailed acquaintance with the content of all the standards which is complemented by some instructions how to distinguish their filling and the most frequent mistakes. We can also find an explanation of a new terminology here which is used in the standards most often. The results of my carried-out qualitative research are presented in the following part. These were obtained by means of evaluating the interviews with some users and providers of social services, by making a content analysis of documentation and an analysis of various situations arising during the formation and introduction of standards in Social Welfare Institution of Stod. In this part, there is also a SWOT analysis of the current state of filling standards in this institution. The valuable point of the whole research is a suggestion of a methodical procedure during the intruduction of quality standards of social services which can be an instruction for other institutions. In the closing part of my extended essay, some measures are suggested which should contribute to a faster implementation of the standards into practice.