The aim of this research was to determine the role of the school principal in fostering the creativity and innovativeness of educators. This aim was explored by: determining the nature of creativity and innovativeness; determining the role of the principal in fostering the creativity and innovativeness of educators at schools; and investigating how the creativity and innovativeness of educators is currently fostered at schools. The literature survey on the nature of creativity and innovativeness revealed creativity as the generation of novel and useful ideas and the ability to combine them in a unique way, while innovativeness is the ability to be innovative, i.e. to implement creative outcomes to benefit an organisation or the practical application of ideas towards the organisation's objectives. Creativity and innovativeness can thus be fostered by creating a stimulating work environment that advocates enriched jobs and supporting management practices, an organisational culture that supports innovativeness and an environment that provides adequate resources. Therefore, creativity and innovativeness are a function of an organisational climate that promotes nine dimensions, namely, challenge and involvement, freedom, trust and openness, idea time, idea support, debate, risk-taking, conflict management and humour and playfulness. The empirical survey found that school-organisational climates generally foster educators' creativity and innovativeness in terms of the dimension thereof.-How it was found that some dimensions enjoy more prevalence at schools than others. It was also found that some aspects of these dimensions were inconsistent with the general finding that schools portray climates conducive to educators' creativity and innovativeness. For instance, the involvement of educators in vision review as a way of setting standards or as a pace-setter for performance, and educators having to seek permission before implementing their creative ideas were seen as not fostering creativity and innovativeness at schools. Although there were statistical differences in responses between principals and educators on all creativity and innovativeness dimensions, it was found that these were of no practical significance and thus could be attributed to chance or coincidence. This study therefore recommends that principals should adopt a holistic approach to school organisational creativity and innovativeness. In this way, all the dimensions will be fostered, thus creating school organizational climates that engender the creativity and innovativeness of all educators and focusing on all aspects of their work. Principals should also receive capacity building exercises, initiated both at school and at departmental levels. These exercises should focus on staff development that relates creativity and innovativeness to the achievement of teaching and learning outcomes. / Thesis (M.Ed.)--North-West University, Vaal Triangle Campus, 2005.

Many organisations use strategic management as an imperative to gain competitive advantages. Theorists have not been able to ascertain whether prescriptive or emergent strategic approaches will be most suitable within an organisational climate for sustaining these competitive advantages. The notion of creativity has been identified as a source of competitive advantage that organisations may make use of within their strategic frameworks. However, within the organisational climate, there may be various barriers to creativity that will impede performance outcomes, efficiency and potential competitive advantage for an organisation. The study concerns itself m d y with an investigation into the strategic and organisational climates within selected higher education institutions in South Africa, as these institutions are in need of an assessment regarding potential sources of competitive advantage, in order to survive. The imperative to remain competitive is primarily due to the turbulent and changeable environments that these institutions find themselves in. This instability has occurred as a result of various changes in higher education due to the merging of several higher education institutions and the changes in the configuration of others. The study has shown that creativity is a source of competitive advantage. This was done by determining which barriers to creativity were present within the organisational climates of the selected institutions, as well as which strategic management approaches were being employed by the said institutions. The information obtained from the data gathered was compared to two competitive advantage measures (throughput and research output rates) of those higher education institutions. Three pivotal questions were asked and answered by the study in this regard. What are the prevalent prescriptive strategy dimensions and processes being employed by selected South African public higher education institutions? What are the prevalent creativity barrier dimensions that exist with selected public higher education institutions in South Africa? What relationships can be observed between the prescriptive strategy dimensions, the creativity barrier dimensions and the organisational competitive advantage performance output dimensions of throughput rate and research output in selected public South African higher education institutions? Non probability, judgment sample was obtained from four selected higher education institutions located in the Gauteng province in South Africa during the latter half of 2004. The survey requested certain biographical information on respondents (who had to fulfill the criteria of being full-time academic employees working for the institution in question), information on the strategic climate and barriers to creativity with the organisational climate. The last section of the questionnaire contained open-ended questions. Data on the throughput and research output rates of the institutions was obtained separately from the South African Department of Education (DOE), and correlated against the data obtained from the questionnaire. The questionnaire was testing for eight pre-determined creativity factors within the organisational climate (identified from the literature review and previous studies), and a separate dimension of prescriptive strategic planning. Overall only five of the creativity barriers were found to be most predominant within the selected higher education institutions, namely: Insufficient Resources; Lack of Team Unity; Lack of Organisational Support; Organisational Hindrances and Workload pressure. The factors were compared to the measures of competitive advantage and it was determined that there was a positive correlation between a higher prevalence of barriers and a lower performance output, which indicated that creativity could be identified as a source of competitive advantage within those institutions. This lent evidence to support the initial, first hypothesis of the study. Furthermore, it was discovered that those institutions that were utilising prescriptive strategic management approaches were more inched to achieve higher performance in terms of their throughput rates. Refuted the second hypothesis of the study that was advocating that emergent strategy was more likely to result in competitive advantage. More education institutions, known for their typically bureaucratic approaches might be more able to utilise formal procedures to obtain increased competitive advantage than utilising a more informal, emergent approach, as academic employees might more freely be able to explore creative alternatives under the security of prescriptive strategic approaches. It is likely that any organisation would wish to improve their competitive performance in order to be more effective. Higher education institutions also need to be concerned about their performance in order to continue operating effectively. It is necessary, then for those higher education institutions, to take note of these potential barriers to creativity with their organisational climates, which were highlighted by the study and to proactively remove them to ensure they remain competitive into the future. In addition, these institutions should consider which strategic management approaches they are currently utilising and streamline them to cement the competitive advantage. It was advocated that South African higher education institutions should be adopting formalised strategic management approaches in this regard. / Thesis (Ph.D. (Business Management))--North-West University, Vaal Triangle Campus, 2005.

This study aimed to investigate the relationship between psychological capital and the work-related attitudes of job satisfaction and organisational commitment recognising the hierarchical nature of the data. This relationship was examined in light of a supportive organisational climate as defined by supervisor support which played the role of a moderator in this relationship. Data was gathered using a number of structured questionnaires which were distributed to employees via an online link. The Psychological Capital Questionnaire (Luthans, Youssef & Avolio, 2007), Organisational Commitment Questionnaire (Mowday, Steers & Porter, 1982), Warr, Cook and Wall’s (1979) measure of job satisfaction and Eisenberger’s (1986) adapted measure of supervisor support were administered. A total of 14 departments participated in the study and 50 employees completed the questionnaires. A Hierarchical Linear Model analysis (HLM) was used to analyse the data along with Pearson product moment correlations and a two-way ANOVA. Results indicated that psychological capital was related moderately and positively to job satisfaction but was not related to organisational commitment. Supervisor support was related to both job satisfaction and organisational commitment. Finally supervisor support moderated the relationship between psychological capital and job satisfaction but no interaction was found for the relationship between psychological capital and organisational commitment as moderated by supervisor support. This paper concludes with a discussion of the results, implications of the findings, limitations and directions for future research.

Student Number : 9910820A - MA research report - School of Human and Community Development - Faculty of Humanities / The literature review presents a discussion of the various aspects within organisational climate as it relates to a call centre environment. It also examines past research on the notions of job satisfaction, life satisfaction and self-esteem pertaining to call centre agents. The literature review places particular emphasis on the affect organisational climate has on call centre agents. The present research takes the form of a quantitative, non-experimental, cross-sectional, ex-post facto design, on a sample of two-hundred and nineteen (N=219) call centre agents from four South African call centres. The Job Content Questionnaire was used to measure the organisational climate (Karasek, 1985), Taylor and Bowers (1972) General Satisfaction scale measured call centre agent’s job satisfaction, the Satisfaction with Life Scale (SWLS) assessed the global cognitive beliefs of call centre agent’s life (Pavot and Diener, 1993), and Rosenberg’s (1989) Self-Esteem Scale was used to measure call centre agent’s self-esteem. Descriptive statistics and correlations were used to analyse the data and answer the research questions. Results from the analytical procedures suggested that call centre agents were given more decision latitude, there was a perception of general social support within the organisation, work roles were clearly defined and self-esteem was not significantly associated to the work environment. Thus, implying that the organisational climate of call centres may not be as bleak as past literature has suggested.

This study gathered data from 14 four to five-star hotels in South-East Queensland, Australia, in an attempt to examine the nature and degree of influence organisational climate has upon the performance of hotels. Employee perception of customer satisfaction was studied both as an index of performance and as an intervening variable between organisational climate and financial performance as indexed by revenue per available room (REVPAR). The data provided a description of a young, relatively gender balanced, well educated and trained work force which received relatively low levels of financial remuneration and displayed very high levels of turnover. A new instrument was used to measure the dimensions of organisational climate across the hotels. This instrument represented a modification of that presented by Ryder and Southey (1990), which itself was a modification of the 145 item psychological climate questionnaire of Jones and James (1979). The instrument represented a subset of 70 items of the Ryder and Southey instrument. Responses to all items within the instrument were on a 7 point anchored scale. Principal components analysis (PCA) produced results consistent with earlier versions of the instrument, which had been reported elsewhere. This analysis described organisational climate within the sample to be composed of 7 underlying dimensions; Leader facilitation and support, Professional and organisational esprit, Conflict and ambiguity, Regulations, organisation and pressure, Job variety, challenge and autonomy, Workgroup co-operation, friendliness and warmth, and Job standards. These dimensions were judged to be consistent with those reported earlier by Jones and James, and by Ryder and Southey. Poor support was found for the first structural model that proposed that employee demographic variables would affect organisational climate and that organisational climate would affect customer satisfaction (although the latter link was quite strong). The most important finding of the study was the support for a second structural model when it was found that variation in the 7 dimensions of organisational climate accounted for 30% of the variation in Employee Perception of Customer Satisfaction. Furthermore, that Employee Perception of Customer Satisfaction accounted for 23% of the variation in REVPAR between the hotels. Possible extensions of this study using direct measures of customer satisfaction and expanding it to include hotels of different star ratings are discussed.

Thesis (M.Ed.)--North-West University, Vaal Triangle Campus, 2005.

Thesis (Ph.D. (Business Management))--North-West University, Vaal Triangle Campus, 2005.

In the past fourteen years, South African business has experienced a period of significant transformation. The absorption of previously disadvantaged employees into higher skilled jobs is being nudged by measures such as employment equity legislation and affirmative action. Even though previously excluded racial and ethnic groups are being empowered and incorporated into management structures, overall progress has been slow. The research organisation seems to be a microcosm of the macro-environment with regard to the advancement of previously disadvantaged employees, consisting primarily of white employees (66%). Designated employees are represented in much smaller numbers: Indian (15%), African (15%) and Coloured (4%).The objective of this research was to gain an understanding of how designated employees experience working in a predominantly white business unit. Applying a qualitative research design, anecdote circles were used to facilitate the informal sharing of experiences amongst peers. Twelve individuals partook in the anecdote circles and 59 anecdotes were gathered. Interpretative Phenomenological Analysis was used to extract themes. Thirty-two themes were identified in the anecdotes that were grouped into seven super-ordinate themes: A debilitating organisational culture; A constructive work environment; Poor orientation and integration into the business unit; Demanding consultant role; Dissatisfaction with careers: Difficulty in handling the typical demanding client profile and Involved management style. Results indicate that designated employees find the organisational culture restrictive due to the bureaucratic nature of the organisation, the insensitivity towards cultural differences, the impersonal atmosphere in the organisation; the excessive use of acronyms; poor communication and ineffective support structures. In contrast they have a positive view of their work environment which is seen as flexible, with plenty opportunities for development and high standards of work. Good teamwork exists with designated employees receiving a lot of support from their project team members. Results show that designated employees experience poor orientation in the business unit, which results in a lack of knowledge regarding processes, tools, and ideal behaviour. They are left to find this information out for themselves and this leads to poor integration into the business unit. Designated employees find their role as consultant very demanding. They experience a lot of pressure on projects and are concerned about others' impression of them. They feel empowered in certain areas of their work life and enjoy taking responsibility for their work and development. Designated employees are dissatisfied with the direction that their careers are taking and feel frustrated by the lack of career advancement. They do not believe their managers have the power to address their concerns regarding their career. Furthermore they equate career progression with financial gain and this adds to their frustration regarding their careers. Designated employees are struggling to deal with difficult and demanding clients who neglect responsibilities and can be unreasonable. They admit that they are not sure how to handle these clients. Designated employees are satisfied with the level of interaction with their managers and the recognition they receive when a job is well done. Some indicate that they would prefer more guidance and support from their managers and they stress the importance of performance management and providing regular feedback. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2009.

The aim of this research was to determine the role of the school principal in fostering the creativity and innovativeness of educators. This aim was explored by: determining the nature of creativity and innovativeness; determining the role of the principal in fostering the creativity and innovativeness of educators at schools; and investigating how the creativity and innovativeness of educators is currently fostered at schools. The literature survey on the nature of creativity and innovativeness revealed creativity as the generation of novel and useful ideas and the ability to combine them in a unique way, while innovativeness is the ability to be innovative, i.e. to implement creative outcomes to benefit an organisation or the practical application of ideas towards the organisation's objectives. Creativity and innovativeness can thus be fostered by creating a stimulating work environment that advocates enriched jobs and supporting management practices, an organisational culture that supports innovativeness and an environment that provides adequate resources. Therefore, creativity and innovativeness are a function of an organisational climate that promotes nine dimensions, namely, challenge and involvement, freedom, trust and openness, idea time, idea support, debate, risk-taking, conflict management and humour and playfulness. The empirical survey found that school-organisational climates generally foster educators' creativity and innovativeness in terms of the dimension thereof.-How it was found that some dimensions enjoy more prevalence at schools than others. It was also found that some aspects of these dimensions were inconsistent with the general finding that schools portray climates conducive to educators' creativity and innovativeness. For instance, the involvement of educators in vision review as a way of setting standards or as a pace-setter for performance, and educators having to seek permission before implementing their creative ideas were seen as not fostering creativity and innovativeness at schools. Although there were statistical differences in responses between principals and educators on all creativity and innovativeness dimensions, it was found that these were of no practical significance and thus could be attributed to chance or coincidence. This study therefore recommends that principals should adopt a holistic approach to school organisational creativity and innovativeness. In this way, all the dimensions will be fostered, thus creating school organizational climates that engender the creativity and innovativeness of all educators and focusing on all aspects of their work. Principals should also receive capacity building exercises, initiated both at school and at departmental levels. These exercises should focus on staff development that relates creativity and innovativeness to the achievement of teaching and learning outcomes. / Thesis (M.Ed.)--North-West University, Vaal Triangle Campus, 2005.

Many organisations use strategic management as an imperative to gain competitive advantages. Theorists have not been able to ascertain whether prescriptive or emergent strategic approaches will be most suitable within an organisational climate for sustaining these competitive advantages. The notion of creativity has been identified as a source of competitive advantage that organisations may make use of within their strategic frameworks. However, within the organisational climate, there may be various barriers to creativity that will impede performance outcomes, efficiency and potential competitive advantage for an organisation. The study concerns itself m d y with an investigation into the strategic and organisational climates within selected higher education institutions in South Africa, as these institutions are in need of an assessment regarding potential sources of competitive advantage, in order to survive. The imperative to remain competitive is primarily due to the turbulent and changeable environments that these institutions find themselves in. This instability has occurred as a result of various changes in higher education due to the merging of several higher education institutions and the changes in the configuration of others. The study has shown that creativity is a source of competitive advantage. This was done by determining which barriers to creativity were present within the organisational climates of the selected institutions, as well as which strategic management approaches were being employed by the said institutions. The information obtained from the data gathered was compared to two competitive advantage measures (throughput and research output rates) of those higher education institutions. Three pivotal questions were asked and answered by the study in this regard. What are the prevalent prescriptive strategy dimensions and processes being employed by selected South African public higher education institutions? What are the prevalent creativity barrier dimensions that exist with selected public higher education institutions in South Africa? What relationships can be observed between the prescriptive strategy dimensions, the creativity barrier dimensions and the organisational competitive advantage performance output dimensions of throughput rate and research output in selected public South African higher education institutions? Non probability, judgment sample was obtained from four selected higher education institutions located in the Gauteng province in South Africa during the latter half of 2004. The survey requested certain biographical information on respondents (who had to fulfill the criteria of being full-time academic employees working for the institution in question), information on the strategic climate and barriers to creativity with the organisational climate. The last section of the questionnaire contained open-ended questions. Data on the throughput and research output rates of the institutions was obtained separately from the South African Department of Education (DOE), and correlated against the data obtained from the questionnaire. The questionnaire was testing for eight pre-determined creativity factors within the organisational climate (identified from the literature review and previous studies), and a separate dimension of prescriptive strategic planning. Overall only five of the creativity barriers were found to be most predominant within the selected higher education institutions, namely: Insufficient Resources; Lack of Team Unity; Lack of Organisational Support; Organisational Hindrances and Workload pressure. The factors were compared to the measures of competitive advantage and it was determined that there was a positive correlation between a higher prevalence of barriers and a lower performance output, which indicated that creativity could be identified as a source of competitive advantage within those institutions. This lent evidence to support the initial, first hypothesis of the study. Furthermore, it was discovered that those institutions that were utilising prescriptive strategic management approaches were more inched to achieve higher performance in terms of their throughput rates. Refuted the second hypothesis of the study that was advocating that emergent strategy was more likely to result in competitive advantage. More education institutions, known for their typically bureaucratic approaches might be more able to utilise formal procedures to obtain increased competitive advantage than utilising a more informal, emergent approach, as academic employees might more freely be able to explore creative alternatives under the security of prescriptive strategic approaches. It is likely that any organisation would wish to improve their competitive performance in order to be more effective. Higher education institutions also need to be concerned about their performance in order to continue operating effectively. It is necessary, then for those higher education institutions, to take note of these potential barriers to creativity with their organisational climates, which were highlighted by the study and to proactively remove them to ensure they remain competitive into the future. In addition, these institutions should consider which strategic management approaches they are currently utilising and streamline them to cement the competitive advantage. It was advocated that South African higher education institutions should be adopting formalised strategic management approaches in this regard. / Thesis (Ph.D. (Business Management))--North-West University, Vaal Triangle Campus, 2005.