published_or_final_version / Social Work / Master / Master of Social Work

Thesis (M.Phil.)--Chinese University of Hong Kong. / Bibliography: leaf 249-300.

published_or_final_version / Education / Master / Master of Education

This qualitative research employed the single case study approach to review the process by which service users and the staff of a food bank successfully broke through the bureaucratic resistance and secured new premises from the City of Montreal. This study explores the capacity of weaker parties to achieve their desired goal through strategic intervention on social exchange network despite the pre-existing asymmetric power relations. The conception of goal attainment, power relations and social exchange were discussed in order to develop the research questions. Case materials were collected from multiple sources: documentary research, in-depth interviews, and observation. The findings demonstrate that internal solidarity, potential uses of coalitions and expansion of resource networks are fundamental factors for members of a subordinate group to gain power and to achieve their goals. Implications for community organization practice were drawn from the overview of the empirical findings and theoretical concepts.

In recent years, the principles of Total Quality Management, developed by Edwards Deming and others and used with varying degrees of success in the business world, have been used in schools as part of the process to transform education in terms of school management and classroom learning. This research grew out of my experiences when St. Andrew's Preparatory School participated in a Total Quality Management training programme which highlighted for me the problems and the benefits of such training. This research was undertaken, therefore, to find out how two other schools - one a high school in Grahamstown and the other a high school in Clarke County, U.S.A. had responded to similar training. Open ended questionnaires were used and the responses were analyzed to detect patterns of thoughts, feelings and attitudes, particularly in terms of human relationships at the school and with regard to various components of school culture. Comparisons were also made between the responses from the two schools, and the findings were compared with the claims made for TQM by the theorists and other educational practitioners who have ventured into TQM in their schools. The research findings indicate that Total Quality Management training had a positive impact on the participating schools but that there are problems associated with its adaptation for education. Given the necessary leadership commitment, however, these problems are not insurmountable. Total Quality Management may well be able to contribute towards the restructing of education which seems to be more and more urgently needed both in South Africa and in their countries.

This thesis presents an empirical investigation to address the psychosocial work environment as an established social determinant of health. The focus was narrowed to a single occupation, teachers, due to high reported stress levels in national surveys and other consequential policy challenges. The focus of intervention was narrowed to tackling the causes of stress after a scoping literature review found that most effort in this area has been directed towards individual-level interventions and programmes. A systematic review was conducted to assess the evidence-base, which demonstrated availability of limited and low-quality evidence for the evaluation of organisational interventions for teacher wellbeing. It was found that organisational interventions lead to improvements in teacher wellbeing and retention rates, although most of the trials in this review were affected by methodological shortcomings. Because of the paucity of such intervention studies, and the heterogeneous nature of the interventions in the four included studies in this review, implications for practice were found to be very limited. Further well-designed research in the development and testing of organisational interventions for teacher wellbeing was recommended as a result, while outlining the requirements for a rigorous study in this area. An intervention development endeavour was subsequently undertaken, which pointed to participatory approaches. An intervention entitled Change Laboratory was identified due to its relatively robust theoretical and methodological basis. An exploratory pilot trial of the participatory organisational change intervention was conducted in four secondary schools in the UK, with 2 schools as intervention and 2 schools as control. Qualitative findings, process evaluation, and quantitative findings of the study are subsequently presented. The analysis focuses on the actions that teachers and managers collaboratively designed in the intervention schools, in order to address organisational and systemic factors generating stress. The common theme in the output of both Change Laboratory cases was their focus on the object of decision-making, and leading to an expansive learning in terms of a reconceptualization of decision-making within their respective organisations. The central contradiction was found to be between the macro perspective and priorities and agendas of the senior leadership that shape policies and processes, and the micro perspective of those having to enact and comply with the decisions made by senior leaders. The intervention outputs can be seen as mediators synthesized from this contradiction. Following the intervention impact longitudinally demonstrated a developing and evolving reconceptualization of pedagogy, which is more central to teachers' object of activity and their professional identity. The analysis demonstrates that professional identity may be a crucial dimension of wellbeing at work in tandem with work-related stress theories. The findings suggest that the Change Laboratory group initially embarked on a re-conceptualisation of decision-making, and utilised the new systems and way of working as a means to address teaching and learning which is more central to their professional identity and their object of activity. The quantitative findings suggests an indication of beneficial effects of the intervention at end-of-intervention point, also considering the limitations. The process evaluation focuses on delineating the different facets of the intervention and assuring intervention integrity, assessing feasibility and acceptability, and generating insights for scaling-up of the intervention. An implementation framework developed in this study was found to be of value in the endeavour to adopt, adapt, and develop process-oriented structural interventions.

New towns is the form of settlement replacing camps and company towns in the resource areas of Canada. Resource companies, still requiring Skilled workers living near the site of its development, are planning and building towns which are incorporated soon after completion. This feature distinguishing new towns from company towns and camps is intended to alleviate the resource company of direct responsibility to the town and its residents. The economic mainstay of the town, though, is still the resource company's operation. Very broadiy, this thesis seeks to discover who is responsible for the development of new towns in resource areas and what programmes they are undertaking. It is important that the large social and financial investments in these new towns not be left to the vagaries of the single resource market, the economic base of the town. Specifically, this thesis examines Gold River, a forest-based new town in British Columbia. Rather than generalizing the findings of this study, this thesis is indicating a method by which such communities can be studied and compared in order to make general statements concerning the growth and development of new towns. By examining the role and relative impact of organizations on the development of the town and by examining the values of the residents through their objectives for their town, it is possible to relate societal values to the direction of development. The British Columbia government has two objectives in the development of its forest resource. One ensures the perpetual yield of the resource through strictly enforced management policies. And the second seeks the perpetuation of prosperous communities for which no policies have been made to ensure its fulfillment. Even though the town is incorporated, the Council tends to be inexperienced. Therefore, with no counterbalancing force, it is hypothesized that, the policy of the resource company will continue to actively determine the future development of the town. To test the hypothesis, the author gleaned the policies of the resource company by examining its activity in the town. Finding little to substantiate the hypothesis the author examined the role and impact of other organizations. The residents are adamant that the responsibility for the future development of the town rest on themselves. The Council, and to a lesser extent, the Chamber of Commerce, are active in promoting new activity in their town. The residents see the development of their town into a more viable and varied community, in terms of the development and growth of the region. Even though there exists a social fabric receptive to further development, the power and the control over the use of the region rests principally with the forest company and the initiative for further development of the region rests with the Provincial Government. If a general statement could be made from this study it would be that, the further development and growth of single enterprise resource-based new towns is an integral part of regional planning and resource development. / Applied Science, Faculty of / Community and Regional Planning (SCARP), School of / Graduate

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by Hsu Wen-pin Benjamin. / Bibliography: leaves 58-60 / Thesis (M.B.A.)--Chinese University of Hong Kong, 1986

published_or_final_version / Education / Master / Master of Education