Made available in DSpace on 2016-12-01T19:18:34Z (GMT). No. of bitstreams: 1 Tayse c.pdf: 1709910 bytes, checksum: 3943e6252d789560f78f8b76106226a0 (MD5) Previous issue date: 2012-12-17 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This study aimed to examine the perceived impact of collaborative writing application of Web 2.0 in perspectives: technological, human and business in Ahgora Sistemas. It was identified that the main application used in Ahgora Sistemas is Google Docs. The research method of this study is essentially qualitative, dividing into phases exploratory and descriptive, with research strategy case study. Data were collected through in-depth interviews with an interview guide semi-structured, applied to members of three hierarchical positions and areas of the company. The analysis model is based on the categorization of Web 2.0 applications (COUTINHO; BOTTENTUIT, 2007), the theory of bureaucratic organizations and bureaucraticcollectivist (ROTHSCHILD; WHITT, 1986) and the theory of mechanical and organic organizations (BURNS; STALKER, 1961). Through descriptive analysis and content of the impacts of Google Docs, it was identified that: the technological perspective, there was a change in paradigm for implementing Google Docs, the human perspective, the organizational model of the company has not changed, which is collectivist-bureaucratic, but changed the way people use technology to interact with each other and with the business, and the business perspective, the business model, which is organic, created value in the relationships of the company and changed the form of as the multiple stakeholders interact with the business. Overall, the changes caused by the impact of Google Docs in Ahgora Sistemas had repercussions on the entire organization and strategic issues. Finally, it is considered that Google Docs is fundamental for the organization in its startup phase, and which Ahgora Sistemas can not fail to engage because the application is bringing competitive advantages for the organization / O presente trabalho teve como objetivo analisar a percepção do impacto de aplicativo de escrita colaborativa da Web 2.0 nas perspectivas: tecnológica, humana e de negócios, na Ahgora Sistemas. Identificou-se que o principal aplicativo utilizado na Ahgora Sistemas é o Google Docs. O método de pesquisa deste trabalho é essencialmente qualitativo, dividindo-se em fases exploratória e descritiva, com estratégia de investigação de estudo de caso. Os dados foram coletados por meio de entrevistas em profundidade com um roteiro de entrevista semi-estruturado, aplicadas em membros de três posições hierárquicas e áreas de atuação da empresa. O modelo de análise baseia-se na categorização dos aplicativos de Web 2.0 (COUTINHO; BOTTENTUIT, 2007), na teoria de organizações burocráticas e coletivistas-burocráticas (ROTHSCHILD; WHITT, 1986) e na teoria de organizações mecânicas e orgânicas (BURNS; STALKER, 1961). Por meio de análise descritiva e de conteúdo dos impactos do Google Docs, identificou-se que: na perspectiva tecnológica, houve alteração no paradigma de execução do Google Docs; na perspectiva humana, o modelo organizacional da empresa não mudou, que é de coletivista-burocrática, mas mudou a forma de como as pessoas usam a tecnologia para interagir umas com as outras e com o negócio; e na perspectiva de negócios, o modelo de negócio, que é orgânico, criou valor nas relações da empresa e alterou a forma de como as múltiplas partes envolvidas com o negócio interagem. No geral, as mudanças provocadas pelos impactos do Google Docs na Ahgora Sistemas tiveram reflexos em toda a organização e em questões estratégicas. Por fim, considera-se que o Google Docs é fundamental para a organização em sua fase startup, e do qual a Ahgora Sistemas não pode deixar de se envolver, pois o aplicativo está trazendo para a organização vantagens competitivas

During the growth of a competitive global enviroment, there is considerable pressure on most organisations to make their operational, tactical, and strategic process more efficient and effective. An information system (IS) is a group of components which can increase the competitiveness and gain better information for decision making.Consequently, many organisations decide to implement IS in order to improve the effectiveness and efficiency of their organisations. However, a lack of awareness of numerous and varied challenging issues surrounding the implemenation process could be problematic for the whole process. Furthermore, the problem of a lack of key success issues seems to be a serious obstacle for the management information system (MIS) implementation process. Additionally, MIS implementation has effects on an organisation and these effects are related to the consequences of the business processes. Consequently, this issue is critical and crucial for an organisation to consider when they implement a new MIS. The main purpose of this thesis is to present the MIS implementation challenges or problems together with identifying the key issues to successfully achieve implementation. Such challenges and success factors are conducted based on a research framework. In addition, this research accesses descriptions of implementation effects and consequences which impact the organisation and its processes.This thesis has been conducted by studying the theory divided into three parts including:general background literature of information systems, implementation aspects, and organisational impacts literature. The methods that were used to successfullly accomplish this study were a case study of Fenix System, collecting data by personal interviews with respondents who were involved in Fenix along with internal documents.The analysis of the research framework and empirical findings has contributed to adescription of the main challenges and key success issues regarding MIS implementation, together with an identification of important effects and consequences when implementing MIS. This thesis’s main results show that MIS implementation issurrounded with challenges which mainly concern management, adminsitration, and people issues involved in MIS implementation process. Additionally, it was concluded that the key issues which the MIS implementation project should be presented with primarily focused on the project team and their team work. The last main finding is concentrated on effects and consequences and it found out that MIS implementation mainly affects business process which lead to change, for instance jobs, routines, and so forth.

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