This diploma thesis deals with the optimization of the procurement process at ŠKODA AUTO a.s. Specifically with Forward Sourcing, which is responsible for the nomination of suppliers for new parts of starting projects. Optimization will be done within a benchmark analogical to identical process in Volkswagen AG. The aim is to create proposals for changes and recommendations for an effective functioning of Forward Sourcing. The theoretical part will be defined in terms of process management and procurement within the organization. The practical part focuses on the analysis, comparison and measurement process from which proposals for changes and recommendations will be determined.

This master thesis deals with business process modelling of records management service and its electronic form in the area of health insurance companies. The beginning of the thesis introduces the reader to the concepts of process modelling and records management including legal requirements and specifics from the perspective of health insurance company. The next section describes the MMABP methodology, which is used for process analysis of records management processes in accordance with statutory requirements. The result is then confronted with a practical case of doing records management in an electronic form from the perspective of a health insurance company.

This diploma thesis deals with the topic of Business Process Management, its development and fundamental paradigms in the field of BPM as BPR. The thesis also compares approaches to BPM. Furthermore, it defines the term "process" and describes its classification. The thesis also explains the concept of the process-driven organization, including its characteristics. An integral part of the thesis is the explanation of the holistic approach to BPM and its technical aspect, i.e. the business process modeling which deals with creating the diagrams classified by basic principles of object orientation. The thesis introduces general modeling language UML and its specification in the form of notation BPMN and Eriksson-Penker. Also there are shown few examples of diagrams used in the BPM. All of these findings are then used in the constructing of process models and diagrams in the defined research area of the particular organization.

This thesis is focused on optimizing business processes in an environment of LIMAL (CZ). The aim of my work is to analyze and present the company processes and design new processes, which will be used to make the necessary adjustments in the information system and in the working practices of individual employees. The work is divided into two parts, theoretical and practical. The theoretical part describes the issue of business processes and their classification. Furthermore, usual methods which can be used to optimize business processes. The practical part is focused on optimizing the most important processes in LIMAL (CZ) s.r.o. First part clarify the company's activities and its specifics. To better understand the environment in which business operates, I present an Porter's analysis of competitive environment. The following part is an overview of each company's internal processes, and description of their current status and deficiencies, and proposed a new procedure, including the benefits that the deployment will bring. The work will serve as a reference for implementation of necessary changes in the information system and working practices of employees.

The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.

Digitalization transforms business processes substantially due to increasing customer demands for flexibility, new technologies (e.g., Intelligent Technologies) and emerging markets. Business process models are used to understand current processes and provide guidance for process improvements. A role-based extension of the de-facto standard business process modeling language BPMN is proposed that can support the business transformation and other modeling challenges. Bachmann and Daya (1977) introduced roles, which provide the basis for the extension. Steimann (2000) and Kühn (2017) increased the understanding of roles and provided an overview of roles' versatility. This work incorporates roles in business process modeling, thereby closing the gap between structural and behavioral modeling.:Contents List of figures II List of tables III 1 Introduction 1 2 Background 1 3 Business Process Modeling Challenges 3 3.1 Variety of Performers 3 3.2 Adaptability 4 3.3 Context-Awareness 4 4 Proposing Roles as a Solution 5 5 The Role-based Business Process Model and Notation 7 5.1 BPMN Extension Mechanism 8 5.2 Composition of Roles in a Business Process 9 5.2.1 Active Roles 9 5.2.2 Passive Roles 9 5.3 Connector Elements 10 5.3.1 Role Prohibition 10 5.3.2 Role Inheritance 10 5.3.3 Role Condition 10 5.4 Location Role 10 5.5 Role Start Event 10 5.6 Gateways 11 5.7 RBPMN Syntax 11 5.8 Process Role Hierarchy 12 6 Role-Feature Integration 12 7 Modeling Case Study 14 8 Discussion 16 9 Conclusion 17 10 Acknowledgments 18 References IV

[pt] A modelagem de processos de negócio é utilizada por empresas que desejam documentar detalhes do fluxo de execução de seus processos, resultando em um documento rico em detalhes sobre o negócio. Este artefato também é utilizado pela Engenharia de Software para elicitação de requisitos de sistema. A modelagem intencional possui foco na modelagem de objetivos - definidos como metas e metas flexíveis - e registra as estratégias que podem ser seguidas por um ator de forma a melhor atender suas necessidades, mapeando tarefas e recursos necessários, além disso, também aborda as dependências entre atores. É importante que os modelos de processos de negócio estejam alinhados aos objetivos da organização de forma a prover fonte de informações confiável que gere consequentemente requisitos alinhados ao negócio. Diversas ferramentas estão disponíveis no mercado com o objetivo de apoiar a modelagem dos processos de negócio e dos objetivos organizacionais, entretanto, percebe-se que as soluções disponíveis ainda são incompletas quando se fala na integração de modelos de processos e modelo de objetivos e formas de verificação do alinhamento entre processos e objetivos organizacionais a partir da modelagem. Na arquitetura organizacional, processos de negócio e objetivos são intrinsecamente interdependentes, porém, as linguagens de modelagem atuais não oferecem recursos suficientes para tratar processos e objetivos de forma alinhada, uma vez que existem deficiências na integração entre a camada de modelagem de objetivos e a de processos. Assim, o uso do ferramental disponível que se apoia nessas linguagens e métodos dificulta sobremaneira a tarefa de identificar se os processos utilizados para gerar serviços e produtos, verdadeiramente atingem os objetivos da organização, bem como o impacto que as mudanças nos objetivos causariam nos processos de negócio. Neste trabalho integramos uma linguagem de modelagem de objetivos a uma linguagem de processos de negócio e provemos os elementos e métodos necessários para ampliar a capacidade de análise do alinhamento dos processos de negócio às estratégias organizacionais. / [en] The business processes modeling is used by companies who wish to document details of the execution flow of their processes, resulting in a document rich in details about the business. This artifact is also used by the Software Engineering for system requirements elicitation. The intentional modeling is focused on objectives - defined as goals and softgoals - and registers the strategies that may be followed by an actor in a way to better meet their needs, mapping the tasks and resources needs, in addition, it also addresses the dependencies between actors. It is important that business processes models are aligned to the objectives of the organization in order to provide reliable information source that generates consequently requirements aligned to business. Several tools are available on the market in order to support the business processes and organizational objectives modeling, however, it’s possible to realize that the available solutions are still incomplete when it comes to the integration of process models and goals models and ways to check the alignment between organizational goals and processes using the models. In the organizational architecture, business processes and goals are intrinsically interdependent, however, the current modeling languages treat process and goals in a misaligned way, since there are deficiencies in the integration between the modeling layer of objectives and processes. Thus, the use of the available tools that supports these language and methods greatly complicates the task of identify if the processes used to generate products and services truly achieve the organizational goals as well as the impact of the changes in the goals would cause in business processes. In this paper we integrated a goal modeling language to a business processes modeling language and proved the elements and methods needed to expand the capacity of analysis of the alignment between the business processes and the organizational strategies.

This thesis deals with a proposal for processes improvement of the Shared Service Center. In the first part are described teoretical bases which are used for next analysis and proposal. In the analytical part, there is mapped the process in accounting department in account payable domain and identification of problematical parts of process. Based on analysis of outputs, there is proposed the project for implementation and its evaluation.

This master's thesis deals with modeling of processes of the selected framework for complex management of business informatics using ARIS Designer tool. The reader is introduced into problematics of process approach to business management and process modeling. The next part of this master's thesis introduces some notations and approaches to process modeling and then closer describes the ARIS methodics and tools. The next part of this document focuses on a few frameworks for business IT management and closer describes the ITIL framework and its processes. The second half of this master's thesis describes creation of the model of ITIL framework processes.

This article describes the method of Mobile Process Landscaping by example of a project in which the service processes of a company from the housing industry were analyzed regarding their mobile potential. This analysis was conducted with the aim to organize these processes more efficiently in order to realize cost savings. Therefore, the method of Mobile Process Landscaping, which is introduced in this article, was used. The method refers to the stage of requirements engineering in the software process. It is shown how the initial situation of the company was analyzed, which alternative process models on the basis of mobility supporting technology were developed and how these alternatives were economically evaluated. Furthermore, it is shown how first restrictions for the software and system design were made on the basis of one process model. Finally, it is shown how the Mobile Process Landscaping method can be used to verify whether the adoption of mobility supporting technology is suitable to obtain a defined goal and which requirements such a solution needs to fulfill.