This diploma thesis deals with the implementation of Business Intelligence solution in a travel industry company and its interconnection to Balanced Scorecard as one of the enterprise performance management tool. First part focuses on pointing out the main theoretical foundations of Balanced Scorecard and Business Intelligence. It describes Balanced Scorecard and its principles and it also defines Business Intelligence, the architecture of BI and the implementation process generally. In the second part the particular metrics model is generated and a few specific metrics from this model are implemented in the Business Intelligence pilot project.

En väl fungerande offentlig upphandling är avgörande för att klara de förändringar som vår omvärld står inför. Konkurrensen och effektiviteten inom bygg- och anläggningsbranschen beskrivs ofta som lägre än i andra branscher. Studier inom svensk byggbransch har därför lyft betydelsen av ökad effektivitet genom utveckling av teknik och kunskap i bygg- och anläggningsprojekt. Den offentliga upphandlingen i Sverige uppmäts till cirka 634 miljarder kronor per år vilket motsvarar en femtedel av Sveriges bruttonationalprodukt. En stor del av de bygg- och anläggningsarbeten som utförs i Sverige upphandlas av offentliga beställare vilket medför att de har möjlighet att påverka branschens utveckling. För att främja ett önskat beteende och drivkrafter hos leverantörer kan offentliga beställare använda leverantörsuppföljning samt ekonomiska incitament i upphandling. Studiens syfte har varit att öka förståelsen för hur incitament ska användas i upphandling för att främja effektivare leveranser och skapa drivkraft för leverantörer att utföra, och helst överträffa, det resultat som önskas av beställaren. För att uppnå ett trovärdigt resultat valdes metoden fallstudie. Trafikverket som är en renodlad beställarorganisation med en bred leverantörsbas använder leverantörsuppföljning och incitament i upphandlingar och ansågs därför som ett lämpligt företag att undersöka för att uppnå studiens syfte. För den kvalitativa datainsamlingen har åtta projekt med incitament studerats där totalt 20 stycken intervjuer genomförts. I respektive projekt, förutom i två, har inköparen, projektledaren och leverantören intervjuats för att få en objektiv bild för hur bonus som incitament fungerat i projekten. För att underlätta analysarbetet sammanfattades alla projekt och analysmetoden ”Pattern Matching” användes för att finna likheter och olikheter mellan de studerade projekteten. Utifrån resultat och analys har slutsatser kunnat dras om hur tidigare användning av bonus har fungerat följt av förbättringsförslag. Slutsatsen var att bonus bidragit till att projektet gått smidigare och att det ökade samarbetet men inte att själva slutprodukten förbättras. Det framgick även att arbetssättet för bonus varierat mycket mellan projekten och att kontinuerlig leverantörsuppföljning under projektets gång är viktigt och en kritisk faktor för att bonus ska fungera som incitament och för att främja leverantörsutveckling. Vidare var slutsatsen att incitamentmodellen och formeln för uträkning av incitament bör standardiseras och integreras i systemet för leverantörsuppföljning. Ytterligare en slutsats var att bedömningsgrunderna upplevs som otydliga i dagsläget och att det är svårt att göra en objektiv bedömning. I studien har förbättringsförslagen sammanfattas i tre huvudområden där det första utgjordes av att standardisera arbetssättet kring hur bonus används i projekten sett till aktiviteterna: benämningar, leverantörsuppföljning, fokusområden och bonusnivå. Rekommendationen var att införa riktlinjer att leverantörsuppföljningen bör ske kontinuerligt under projektets gång vid minst fyra tillfällen per år samt att inte alla fokusområden bör viktas lika högt utan ett fåtal områden bör väljas ut som är kritiska för projektet. De områden som har en högre vikt är de områden som leverantören fokuserat på och som sedan utgjort ett mervärde i projektet. Studien visade även att bonusens storlek är betydande där en höjd bonusnivå från dagens föreslogs för att leverantörerna ska se det som incitament. Nästa förbättringsförslag utgjordes av att integrera incitamentmodellen i leverantörsuppföljningssystemet UppLev vilket säkerställer att arbetet utförs på liknande sätt samt medför att leverantörer har lika förutsättningar oberoende vem genomför leverantörsuppföljningen. Tredje förbättringsförslaget var att förbättra bedömningsgrunderna utifrån fem områden vilka var subjektivitet, checklista, kontraktsenlig nivå samt att det ska vara möjligt för leverantören att uppnå högsta poäng vid bedömning.

The aim of this thesis is -- based on the theoretical knowledge of human resource manage-ment and theoretical and practical knowledge in the field of Business Intelligence (BI) -- to design the Business Intelligence solution over the human resource management systems in the company AVG Technologies (hereinafter AVG). The thesis is divided into two parts: theoretical and practical. In the theoretical part I describe methods, principles and practices of the human resource management, especially in context of employee performance management, performance evaluation and calibration. Then I focus on employee development. The next stage of the theoretical part describes functioning of the HRM (Human Resource Management) sys-tems. The functionality is explained by description of the systems used in the AVG. At the end of the theoretical part I mention some specifics of BI solutions for HRM systems. In the practical part I describe the creation of the BI solution. This part begins with the analysis in which -- based on the theoretical knowledge and analysis of the AVG's needs and requirements -- I define the actual assignment for the BI solution implementation pro-ject. Then I describe other analysis and implementation steps leading to the creation of the complete BI solution. In the conclusion I evaluate the achievement of the objectives and also real benefits of the solution for the AVG. I also define the suggestions and recommendations for further de-velopment of this solution.

The thesis aims at design and implementation of a corporate performance management system in retail banking. It proposes a tree of performance metrics based on Dupont pyra-mid model. Using financial as well as non-financial measures, the proposed model manages to link all levels of management together into one shared hierarchy. As a result, the model shows how performance of a single worker adds up to the performance of the company as a whole. The model uses financial metrics such as interest margin, account balance, fees and remuneration cost and links them with non-financial measures such as client worker activities with clients, success rate of marketing campaigns, or client complaints. Implementation of the corporate performance management system is done using regular business intelligence tools. Third normal form data warehouse is the source for all data needed. A datamart on Teradata platform is proposed to hold the SQL transformed data from the data warehouse. Using the datamart a metadata layer in Microstrategy is created to distribute data among users.

This thesis is focusing on problematic concerning funding of delegated powers of a municipality. Nowadays, the delegated powers of a municipality are funded by allowance which bases on calculation of Ministry of the interior. The calculation is derived using a mechanism, reflecting a performance range of delegated powers of a municipality and therefore a total amount of allowance does not take into account actual performance. The Government does not currently have data, which would enable objective managing of funds. This problem has been solved with proposed solution of the analytical instrument, which is meant to be the support for funding. The proposed solution is consisting from four logical parts. First part is aiming on analysis of subject area and creation of strategy map according to concept Balanced Scorecard developed by Kaplan and Norton. Following part is aiming on definition set of key performance indicators and assembling of Balanced Scorecard, which is converted into a multidimensional model by Business Intelligence technologies. Data warehouse provides information to the final consumers as a set of reports created by specialized reporting instruments. Verification of proposed solution is performed by set of three pilot reports, which are designed as a decision support for problematic area. Result of this thesis is mainly verification of applicability of the proposed solution combining management concept BSC and Business Intelligence technology, in order to receive relevant information for effective managing of delegated powers of municipality funding. The final verification of applicability of the proposed solution brings the possibility of using also in other areas.

This thesis occupies with the issue and support of financial consolidation platform CPM (Corporate Performance Management). The aim of this thesis is the creation of tasks related to the lifecycle of the project implementation of CPM solution to support financial consolidation in sufficient detail for the development of a MBI model (Management of Business Informatics). This thesis also occupies with the detailed processing of key activities and links with the existing MBI environment. The theoretical part deals with analysis of the available resources, it describes the process of financial consolidation and CPM platform. The practical part is based on the theoretical knowledge as well as practical knowledge and uses both of them as a basis to processing them into a form, so, they comply with the MBI rules. The added value of this thesis is the creation of new tasks, their key activities and the links to existing MBI content in order to increase the efficiency of the worker, which uses the model. Regarding several tasks, there were created definitions of new applications, documents and metrics for the further development of MBI model.

Subject of honor thesis is self-service business intelligence. Its goal is to prove that it is pos-sible to create a unified industry-specific dashboard above set of different ERP systems. First part familiarizes readers with the main theme of the paper, business intelligence, and selected tool for dashboard creation, Microsoft Power BI. The next part characterizes Soli-tea holding of which project is used and described later in this paper. There is also a place for analysis of all ERP systems provided by the group, from which is in the end chosen a sample for dashboard design. Own contribution to this field of study is proven fact that it is possible to achieve universal business intelligence solution in Power BI in a manner of single dashboard above any ERP system.

This Diploma thesis focuses on the alignment of regulatory processes to support corporate performance management in the selected retail company. The main objective is the preparation of process maps that serve as a basis for the implementation of a global standard for automatic exchange of financial account information, developed by the OECD, also called as Common Reporting Standard. Additionally, the partial objectives include analysis of existing forms of content-related processes, creating a methodological support to the created processes and the theoretical concepts of regulatory requirements. The theoretical part focuses on the introduction of concepts related to the corporate management performance and also on theory about specific regulatory regulation used. In the practical part is an analysis of the company through the Balanced Scorecard (BSC), followed by the actual design and process description. The main contribution of the Diploma thesis was to perform process optimization, along with some improvements during the creation of these processes. The company will use the outcomes in practice.

The importance of research and development (R&D) as a resource of knowledge that are of a key issue for many firms to achieve and sustain competitive advantage has been extensively debated in R&D management literature and also in practice theory approach to management accounting. There is a little research on practical implementation of the R&D performance management, R&D projects management. Strategic management accounting (SMA) has rather omitted the constant themes of managerial practise such as organisational resources, innovation or R&D management. Also the implementation of Balanced Scorecard (BSC) and management of small and medium size enterprises (SME) has been neglected by researchers. The presented dissertation addresses the above mentioned limitations, therefore the main objective was identified as creating a framework of R&D performance management in SME, while dissertation is focused on information basis of SMA techniques particularly BSC. The main objective was divided in the following sub-objectives: identify the key problems of R&D management in the target population of SME in the Czech Republic, identify which SMA techniques are used in R&D performance management setting and compare the results with the findings of Donnelley (2009) in Bremser & Barsky (2004) and finally outline specific R&D metrics in a BSC framework. The research questions were based on the reference framework underlying the research. The two first sub-objectives were solved using data derived from questionnaire responses from the target population of SME in the Czech Republic. The key findings are: the vast majority of examined SME use the same metrics to measure R&D performance as found Donnelly (2000) in Bremser & Barsky (2004) such as number of approved projects ongoing, R&D spending as percentage of sales, current percentage of sales of new products, percentage of budget resources dedicated to R&D. Most of the examined enterprises use budgets and costing. The questionnaires also mapped problematic issues related to R&D performance management, while the results indicated as most problematic the following topics: inadequate organizational structure and insufficient competence settings, poor system of R&D project evaluation that neither contribute to reach the strategic nor financial goals nor to balance the R&D long term and short term objectives. The third sub-objective found support within the investigated firm that upheld the BSC implementation process suggested by Bremser & Barsky (2004). The process was slightly modified. Analysis of existing measures of R&D performance was added. One of the most intriguing findings is the practical implementation of SMA techniques that shall support greater impact of SMA in SME practice.

Doctoral thesis deals with the performance management in drama theatre and musical theatre sphere. The dissertation aims to create a model of performance management for the sphere as a problem solving tool related to the performance management during the rehearsal period. The paper is divided into two parts, theoretical and empirical. Theoretical part deals with current trends and methods, problems and challenges of HR Management, evolving role of HR professionals and issue of performance management in general. Furthermore, the part deals with management of the cultural sector, human resources management in a theatre, activities of the rehearsal period and with performance in the drama theatre and musical theatre sphere. Empirical part comprises an analysis of the qualitative research, design of the performance management model and model verification via expert estimates. Important findings (such as activities significant for the performance management in the drama theatre and musical theatre sphere, the most common problems of the performance management in the sphere and their solution proposals etc.) are summarized in the conclusion of the doctoral thesis.