Thesis (MTech (Human Resource Management))--Cape Peninsula University of Technology, 2017. / The primary objective of the current study was to conduct a survey on the job satisfaction of line managers in the City of Windhoek (CoW) Municipality. The identifying of such variables could empower the CoW Municipality to develop programmes and policies that are designed to improve their job satisfaction levels. The literature review confirmed the impact of motivation on the job satisfaction of employees, and, in turn, its impact on employee productivity, and, ultimately, on organisational performance. The level of job satisfaction experienced by an individual describes how content he or she is with his or her job. The purpose of this study was to measure the job satisfaction facets (supervision, relationship with co-workers, present pay notch, nature of work, and opportunities for promotion) among line managers in the CoW, and how such facets affected their overall job satisfaction. The non-probability sampling technique was adopted to collect data from 102 respondents from nine different departments by means of a structured questionnaire, resulting in a response rate of (N = 76), 75%. The study was, however, limited to the line managers in the CoW Municipality. Following on which the Cronbach’s alpha coefficient was used to determine the internal consistency or average correlation of items in the survey instrument. The Spearman’s rank correlation coefficient (Spearman’s rho) analysis was used to analyse the data with the aid of the Statistical Package for the Social Sciences (SPSS), version 16. In addition, the independent-samples t-test and the analysis of variance (ANOVA) were employed to empirically test the relationships between the employees’ job satisfaction and their gender and age. The findings showed a significant linear relationship between the existing levels of job satisfaction and job performance. Furthermore, the findings suggested that the employees were significantly satisfied with certain aspects of their jobs (the nature of the work, and their salary, supervision and co-workers), but not with the one aspect of their job (opportunity for promotion). They were, however, significantly satisfied with their jobs in general, with there being no significant difference between the male and female employees’ levels of job satisfaction. The analysis showed that promotion has a modest and positive effect on job satisfaction. The study concluded that the line managers were, in general, satisfied with their jobs. Thus, the results cannot be generalised to other departments and Local Authorities. The study needs to be replicated in other departments and Local Authorities, using the same method.

A pesquisa teve como objetivo resgatar e analisar a trajetória de implementação e os principais desdobramentos do Programa de Avaliação de Desempenho vigente no Tribunal de Contas do Estado do Rio Grande do Sul. A relevância do estudo se apoia na atualidade do tema e no papel social desta Instituição no cenário do estado em relação à gestão pública. A questão orientadora do estudo propôs a identificação de aspectos referentes à experiência deste órgão na construção das atuais políticas e práticas de gestão do desempenho, sistematizando o legado deste Programa para a Instituição. A metodologia se apoiou na realização de um estudo de caso de caráter qualitativo, abarcando o período de existência do Programa, desde sua criação, em 2006, até o ano de 2016, em uma análise longitudinal. De maneira a abarcar os aspectos teóricos, fáticos e críticos desta realidade, foram pesquisados elementos contextuais, humanos, teóricos e legais que contribuíram para a proposição de tal Programa. Como procedimentos para coleta de dados, realizou-se análise documental, a observação participante, além de entrevistas com pessoas-fonte, vinculadas à trajetória do Programa desde sua concepção. A revisão da literatura contemplou as transformações da administração pública brasileira, a gestão do desempenho, a meritocracia e a gestão por competências, com levantamento tanto de trabalhos clássicos nestas áreas como de estudos mais recentes sobre o tema nas bases de dados de trabalhos científicos e acadêmicos. Como principais conclusões, o estudo destaca a iniciativa dos gestores da Instituição à época, propondo um Programa inovador do ponto de vista das instituições públicas, evidenciando que, quando de sua implementação, o Programa causou reações semelhantes às comumente descritas na literatura no que se refere ao receio dos servidores em relação às consequências do processo de avaliação. O levantamento de dados apontou que o Programa já passou por algumas transformações ao longo de sua trajetória e está atualmente inserido na rotina e cultura institucionais. Os entrevistados foram unânimes em reconhecer o legado positivo do Programa analisado, o que afirma a importância de sua existência; contudo foram identificados alguns indicativos de que o Programa ainda necessitaria passar por revisões e ajustes para uma melhor efetivação de seus objetivos e adequação da cultura institucional. E tratando de instituição pública, a revisão da evolução da legislação vigente ao longo dos anos, juntamente com os respectivos registros documentais internos, foram de grande valia ao traçar paralelos com a produção teórica e acadêmica acerca da temática. / The purpose of this research was to retrieve and analyze the implementation path and main outcomes of the Performance Management Program of the Audit State Court of Rio Grande do Sul. The relevance of the study is based on the current theme and on the social role of this Institution in the state scenario in relation to public management. The guiding question of the study proposed the identification of aspects related to the experience of this government office in the construction of the current policies and practices of performance management, systematizing the legacy of this Program to the Institution. The methodology was based on a qualitative case study, covering the period of existence of the Program, from its inception in 2006, through 2016, in a longitudinal analysis. To encompass the theoretical, factual and critical aspects of this reality, contextual, human, theoretical and legal elements that contributed to the proposal of such a Program were researched. As procedures for data collection, documentary analysis, participant observation, and interviews with relevant people were carried out, linked to the trajectory of the Program since its conception. The literature review included changes in Brazilian public administration, performance management, meritocracy, and competency management, with a review of both classical works in these areas and more recent studies on the subject in the databases of scientific and academic works. As main conclusions, the study highlights the initiative of the Institution's managers at the time, proposing an innovative Program from the point of view of public institutions, showing that, when implemented, the Program caused similar reactions to those commonly described in the literature regarding to the fear of the employees regarding the consequences of the evaluation process. The data collection pointed out that the Program has undergone some transformations throughout its trajectory and is currently inserted in institutional routine and culture. The interviewees were unanimous in recognizing the positive legacy of the Program under review, which affirms the importance of their existence; however, some indicators were identified that the Program would still need to undergo revisions and adjustments to the better achievement of its objectives and adequacy of the institutional culture. As a public institution, the review of the evolution of the legislation over the years, together with the respective internal documentary records, was of great value in drawing parallels with the theoretical and academic production on the subject.

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 / This study is aimed at understanding the potential organisational performance management systems that could be used by municipalities and hence the topic "Selecting an appropriate organisational performance management system for South African municipalities" / M

Este trabalho apresenta e discute uma proposta baseada na teoria dos conjuntos fuzzy para predizer o desempenho da empresa-foco em cadeia de suprimentos modelada de acordo com os relacionamentos causais entre medidas de desempenho propostas pelo SCOR (versão 8.0). O uso de sistemas de medição de desempenho para gerenciar o desempenho de cadeias de suprimentos apresenta algumas limitações tais como a dificuldade de interpretação de resultados de natureza qualitativa, assim como a complexidade de um sistema tradicional de medição de desempenho lidar adequadamente com os relacionamentos de causas e efeito entre métricas de desempenho de diferentes processos de negócios ao longo da cadeia de suprimentos. Por outro lado, a lógica fuzzy, uma técnica apropriada para lidar com situações de incerteza e subjetividade, configura-se como uma alternativa interessante. Utilizando uma abordagem de pesquisa quantitativa descritiva, assumiu-se a hipótese de que um modelo de simulação quantitativo poderia ser construído para explicar o comportamento de processos operacionais. Os resultados da simulação mostraram-se bastante consistentes à metodologia SCORmark, proposta pelo Supply Chain Council. Análises estatísticas dos resultados da simulação, baseados no Método de Superfície de Resposta, também confirmaram a relevância dos relacionamentos causais incorporados no modelo. Em geral, os resultados reforçam que a proposição da adoção de um modelo de simulação baseado em lógica fuzzy e nas métricas do SCOR parece ser uma abordagem possível para auxiliar os gerentes no processo de tomada de decisão do gerenciamento do desempenho em cadeias de suprimentos. / This paper presents and discusses a proposal based on the theory of fuzzy sets to predict performance of focus company in a supply chain modeled according to causal relationships among performance metrics proposed by SCOR (version 8.0). The use of performance measurement systems to manage performance of supply chains presents some limitations such as difficulty of interpretation of results of qualitative nature as well as the complexity of having a conventional performance measuring system that can adequately handle cause-and-effect relationships of metrics of performance of different business processes of a supply chain. On the other hand, fuzzy logic, a technique suitable for dealing with uncertainty and subjectivity, becomes an interesting alternative approach. Using a descriptive quantitative approach, the research was based on the assumption that a quantitative simulation model can be built that explain (at least in part) the behavior of operational processes. Results of simulation were very much in line with those of the SCORmark methodology (SCC). Statistical analysis of the simulation results based on surface response method also confirmed the relevance of the causal relationships embedded in the model. In general, the findings reinforces the proposition that adoption of a simulation model based on fuzzy-logic and on metrics of the SCOR model seems to be a feasible approach to help managers in the decision making process of managing performance of supply chains.

Submitted by Geandra Rodrigues (geandrar@gmail.com) on 2018-07-24T13:33:38Z No. of bitstreams: 1 katiareginamenezesmendes.pdf: 1732940 bytes, checksum: 4923ce5d00b949ad87aa2cb09a5d2e24 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2018-07-25T15:04:22Z (GMT) No. of bitstreams: 1 katiareginamenezesmendes.pdf: 1732940 bytes, checksum: 4923ce5d00b949ad87aa2cb09a5d2e24 (MD5) / Made available in DSpace on 2018-07-25T15:04:22Z (GMT). No. of bitstreams: 1 katiareginamenezesmendes.pdf: 1732940 bytes, checksum: 4923ce5d00b949ad87aa2cb09a5d2e24 (MD5) Previous issue date: 2017-12-27 / A presente dissertação é desenvolvida no âmbito do Mestrado Profissional em Gestão e Avaliação da Educação (PPGP) do Centro de Políticas Públicas e Avaliação da Educação da Universidade Federal de Juiz de Fora (CAEd/UFJF). O caso de gestão estudado aborda o sistema de avaliação dos gestores escolares da SEDUC/AM. É importante ressaltar a importância desse sistema e, por isso, pretende-se compreender quais alterações poderiam ser promovidas para o seu aperfeiçoamento. O objetivo geral desta pesquisa é identificar quais alterações poderiam ser promovidas na avaliação de desempenho dos gestores escolares da SEDUC/AM, visando o seu aprimoramento. Os desdobramentos da pesquisa se desenvolveram a partir dos seguintes objetivos específicos: (i) descrever os diferentes instrumentos aplicados aos gestores pela SEDUC/SEDE e pelas Coordenadorias Distritais e Coordenadorias Regionais; (ii) avaliar os critérios e dimensões apresentados nos instrumentos de avaliação e elaborar novas formas para a avaliação de gestores escolares. O referencial teórico da pesquisa se baseia em autores como: Ferreira (2013), Milani (1998), Pacheco (2007), Gramigna (2002), Rabadio (2001) e Raifschneider (2008). Esses teóricos defendem a importância da avaliação de desempenho, além de também discorrerem sobre o sistema de avaliação da gestão escolar, a gestão do desempenho profissional na educação, o desempenho dos gestores escolares e a gestão por competências. A pesquisa se desenvolve dentro de uma abordagem qualitativa, de natureza fenomenológica - estudo de caso, com base em literaturas relativas à temática em questão. Para tanto, utiliza-se como instrumentos de captação de dados e informações a aplicação de questionários, que foram encaminhados a todos os gestores das escolas estaduais do Amazonas, além das 07 Coordenadorias Distritais e das 60 Coordenadorias Regionais. De maneira geral, a analise dos questionários sinalizaram lacunas existentes no sistema de avaliação de desempenho dos gestores escolares. Além disso, a forma de aplicação dos instrumentos de avaliação pelas CDs e CRs é diferente. Por fim, a pesquisa sugere uma reformulação no sistema de avaliação de desempenho dos gestores escolares do Estado do Amazonas. Portanto, o Plano de Ação Educacional (PAE) propõe a fundamentação para programar o sistema de avaliação de desempenho, além de novas dimensões no instrumento de avaliação e o detalhamento dos procedimentos para a implementação do sistema. / The present dissertation is developed within the scope of the Professional Master in Management and Evaluation of Education (PPGP) of the Center for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAEd / UFJF). The management case to be studied addresses the evaluation system of SEDUC / AM school managers, highlighting the importance of performance evaluation of school managers and what changes could be proposed in the evaluation, as well as seeking to understand the gaps and indicate the Improvement. The general objective is to identify which changes could be proposed in the performance evaluation of SEDUC / AM school administrators, aiming at their improvement. The development of the research was based on the following specific objectives: to describe the different instruments applied to managers by SEDUC / SEDE and by the District Coordinations and Regional Coordination; Analyze the criteria and dimensions presented in the evaluation instruments and develop new instruments for the evaluation of school managers. The theoretical reference of the research is based on authors such as Ferreira (2013), Milani (1998), Pacheco (2007), Gramigna (2002), Rabadio (2001) and Raifschneider (2008) who defend the importance of performance evaluation, In addition to the focus of a system of evaluation of school management, management of professional performance in education, performance of school managers and management by skills. The research is developed within a qualitative approach of a phenomenological nature - case study - based on literatures related to the subject in question, using as instruments of data capture and information the application of questionnaires that will be sent to all managers of the State schools of Amazonas, besides the 07 District Coordinations and in the 60 Regional Coordinations. Finally, the research suggests a reformulation in the performance evaluation system of school managers in the State of Amazonas.

This diploma thesis describes and analyses the factors influences the working performance. It deals with the basic terms from the management area about the working performance. Mainly the terms work performance, work efficiency, working performance management are described, also the factors influencing the working efficiency are described. It clarifies the difference between the personal assumptions for the working performance relating directly with the worker and external factors, which cannot be influenced by the worker. Thesis is closely aimed at the process and setting which emerges from the organisation running. These factors are verified by the research done at the secondary school in Pribram. The research is executed by quantitative method with the usage of questionnaires. These questionnaires were drawn up that it enabled to compare with the analysis of current definitions of the working performance and working productivity. In the implementation of the research were compared the influences of the individual groups of factors which influence the pedagogical workers' working productivity on the secondary high schools in Pribram. The analysis of the current definitions dealing with the working performance and productivity were confirmed.

Syftet med denna studie var att undersöka hur chefer och medarbetare upplevde organisationens målarbete samt hur de ansåg att den kunde förbättras, för att på så vis stärka arbetsmotivationen hos medarbetarna. Elva enskilda intervjuer genomfördes och materialet analyserades med hjälp av en induktiv tematisk analys. Detta resulterade i två huvudteman: Målarbetet och dess olika nivåer samt Faktorer som främjar arbetsmotivationen. Resultatet visade på ett fungerande och aktivt målarbete där medarbetarna gavs utrymme för självbestämmande och delaktighet. Förslag på förbättringsområden för att främja arbetsmotivationen inom målarbetet var uppföljning, utvärdering och kontinuerlig feedback.

Magister Administrationis - MAdmin / This study focused on the developments of Civil Service Reform (CSR) in Mozambique, and the priority issues pertaining to human resources management in the country. This research investigation performed an assessment of the human resources management priorities and its effectiveness in civil service reform in the Government of Mozambique. / South Africa

The thesis focuses on implementation of Business Intelligence in a small retail company. The aim of the thesis is to design a pilot Business Intelligence solution to support management activities in Lintea, s. r. o. The company is part of Slovak lingerie and underwear retail market since 2004. Business performance measurement is not effectively supported in the company. Rise in the quality level of management activities is the main benefit of the proposed implementation which is achieved by delivering previously inaccessible or laboriously accessible information in an appropriate form. Proposed solution substantially simplifies, accelerates and improves management and decision making activities in the company. Thesis has two parts: theoretical and practical. Theoretical part has two chapters devoted to performance management and BI. Chapter about performance management presents wider aspects of using BI in companies and introduces the Balanced Scorecard method. Chapter about Business Intelligence defines BI, explains its principles, components and basic analytic method of BI - the dimensional modelling which is then applied in the practical part. The theoretical part ends with the description of current situation in the BI market. The practical part starts with the introduction of the company Lintea, s. r. o. followed by the description of its current state and proposal of the business performance measures based on the Balanced Scorecard method. Second chapter of the practical part contains the proposed Business Intelligence solution itself. Individual steps of the Business Intelligence design process are: analysis of prerequisites and requirements, analysis of data sources, dimensional modelling, ETL design, multidimensional data structures design and finally presentation layer design.

In this day and age where technology is rapidly improving and developing, it is essential that information should be managed accurately, fast and dynamic. Information systems not adhering to the requirements of the environment must be replaced or updated. Dependable, available information is worth its value in gold to individuals, organisations and the government. Training information is one of the most controversial themes of our times, because of the dynamic nature of this field. The question is what is available in the market to manage training in its entirety? Legislation in South Africa has certain expectations and requirements, which have to be adhered to. A training management system that will satisfy the needs of individuals, organisations and the government is designed and developed to address the problems experienced by Sasol Utilities. Abbreviations such as SAQA, NQF, NSB and SETA are used generally and are an integral part of the training problem. The Computer Assisted Training Management System is designed to address the development possibilities of certain job categories and individuals. This includes the.management of all training information such as historical background, scheduling, the determination of certain short comings and achievement evaluation. Various reports, which are valuable for management purposes can be generated. The Computer Assisted Training Management System is designed in such a way that it can be adapted to suit a variety of needs. Information can be added, changed or deleted according to the specific needs. However, information can only be changed as determined by the administrator. A built in security system ensures that the integrity of the information is maintained and protected. The idea behind the design and development of the Computer Assisted Training Management System is that the system must be user friendly, dynamic, unique and functional and that it must comply with all the technical aspects. The need for training differs from institution to institution, as well as from the requirements laid down by the government. This system is therefore designed in such a way that it would not become obsolete in the near future. In fact, follow-up systems may originate from the current Computer Assisted Training Management System. The Computer Assisted Training Management System is therefore a dynamic and unique management tool for the processing of training information and is able to adapt to changing circumstances, without forfeiting integrity. / Dissertation (MA)--University of Pretoria, 2001. / Education Management and Policy Studies / unrestricted