The managers of professional performing arts organisations are faced with a unique dilemma. They must support their artistic personnel, who are typically driven by the quest for new, challenging and experimental works, while achieving the economic success necessary for the continued viability of their organisations. Failing to effectively manage this artistic-economic dichotomy can result in a conflict between artists and managers that threatens the long-term survival of these organisations. There is a clear need, therefore, for arts managers to foster an organisational climate that minimises conflict, while promoting organisational citizenship behaviours (OCBs) such as sportsmanship (a willingness to tolerate less than ideal circumstances without complaining) and courtesy (a willingness to show sensitivity towards others and actively avoid creating problems for co-workers). The main aim of the present study was to examine the extent to which factors such as organisational structure, organisational culture and employees’ motivational orientation influence people’s perceptions of their job scope (as indicated by high levels of task variety, task identity, task significance, autonomy and feedback from the job), a construct which has been found to reduce organisational conflict and increase employees’ propensity to display OCBs. While these relationships have been suggested in previous research, they have not been tested in a performing arts industry context. The data analysed in the present study suggested an enjoyment motivational orientation, a challenge motivational orientation, an organic culture and formalisation positively influenced perceptions of job scope, which, in turn, positively influenced both OCBs (sportsmanship and courtesy). A challenge orientation also had a positive impact on sportsmanship, while sportsmanship positively and directly influenced courtesy. Centralisation was negatively related to perceived job scope and sportsmanship, although it had a positive impact on courtesy. Conflict was negatively influenced by formalisation and by an organic culture, but was positively influenced by a hierarchal culture.

All forms of cultural interaction are expressive and creative. In particular, what the performing arts express is not always the conscious, the ideal and the rational, but more often the preconscious, pre-verbal, asocial and irrational, touching on darker undercurrents of human and extra-human interrelations, experiences, beliefs, fears, desires and values. So what is performance and how does it differ in cultures? A performance is a translation of an idea into a synaesthetic experience. In the context of this thesis, however, translation does not imply reductive literal translation as can be attempted by analogy in spoken or written descriptions and notation systems. The translation is one through which participating groups and individuals seek to understand the being in the world of the Other by means of mutual, embodied negotiation of meaning - sensually, experientially, perceptually, cognitively and emotionally - that is, by means of performance. As a contribution towards a social theory of human performance, the author offers reflections on an exchange between two performance ecologies - those of a group of Aboriginal Australian performers from Mimili, Central Australia and a mixed ethnic group of Australian performers from Penrith, NSW, Australia. / Doctor of Philosophy (PhD)

This thesis documents the early history of the City of Sydney Eisteddfod from its beginning in 1933 until it recessed in 1941 for the duration of the Pacific War. Eisteddfods had long been commonplace in Australia, but this competition began for political rather than cultural reasons in 1932, when organisers of the Harbour Bridge celebrations decided that since the spectacular edifice had made Sydney an icon on the world map, the city needed to cultivate a more sophisticated image. In observing events that led to its establishment, the project looks at the technological revolution of the 1920s and the social upheaval of the jazz age. This thesis observes that Sydney competition was Welsh only in name and grew from the political roots of the high and lowbrow debates that had come to divide society. In examining these issues, this thesis focuses on the Sydney contest, the talent that rose from its stages and the cultural revival that exploded in its wake. Written as a narrative history, this thesis draws mostly from empirical sources. It includes a statistical analysis and a substantial amount of original material / Doctor of Philosophy (PhD)

In the nineteenth century considerable ambiguities arose regarding sacred and secular categories in music. Although such ambiguities have often been discussed in relation to the mass, this study uses the genre of the lied - in particular, Dvořák's Biblical Songs - as a means of examining the interaction between these categories. The problems inherent in the idea of 'sacred lieder' are discussed, including case studies of Schubert's 'Die Allmacht' and Wolf's 'Nun wandre, Maria' from the Spanisches Liederbuch. The Biblical Songs are located within Dvořák's biography, to show the great extent to which they were a reflection of his personal situation. In-depth analysis of the music and texts of the songs, both individually and as a cycle, reveals that they are representative of a point of interaction between secular lieder for concert performance, and devotional lieder for a domestic context. A comparison with Brahms and his Four Serious Songs reveals two very different responses to biblical texts: whereas Brahm's solution places emphasis on secular love, Dvořák's songs show a progression from doubt and confusion about God through to faith and rejoicing. Furthermore, whereas the Four Serious Songs demonstrate a highly individualistic solution to the pessimism expressed earlier in the cycle, Dvořák's use of folk idioms at key locations in the Biblical Songs places emphasis on communality and tradition. However, the cycle also reveals a more complex expression of faith than is often assumed of Dvořák.

In garages, practice rooms and classrooms, young people are composing music in rock and pop bands; engaged in working together in the shared enterprise of group music making. This study aims to contribute to scholarly knowledge through describing, analysing and interpreting the collaborative compositional processes (song writing) of three teenage rock bands. A theoretical model was developed and is applied to an analysis of the compositional processes of each group. Communication within each of the bands is analysed in terms of musical, nonverbal and verbal communication. The teaching and cooperative learning that occurred within each of the bands is presented, and each band is described in terms of a community of practice. An analysis of the compositional processes reveals that the three bands employed similar methods to generate ideas and construct their songs. However, when the data are viewed from a number of other theoretical perspectives, it is clear that two of the bands composed collaboratively, working together within mutually supportive, highly focussed and respectful communities; and that the third band’s songs were the work of a single composer, achieved through the cooperation and participation of the other band members. The young people in all three bands were highly engaged in selfdirected music learning, finding meaning and identity in the process.

This thesis examines the theatricality which accompanied the establishment, development and deployment of the colonial army in New South Wales during the last two decades of the nineteenth century. It investigates the transfer to the colony of the military ethos of the Imperial power, and explores the ways in which performances of military spectacle, in both theatrical and paratheatrical contexts, were interpreted by the colonists. The primary sources for the research are the Sydney press and the Mitchell `Australiana' collection of the State Library of New South Wales. The framework of the argument is presented in five chapters. The first, Displaying, investigates the relationship between civilians and the military forces at training camps, and then the performances of sham fights. The second, Committing, explores the attitudes of civilians and soldiers at the departures of New South Wales troops to the Soudan and Boer Wars. Informing, thirdly, investigates how the Imperial military ideology was conveyed through performance, and how this information was interpreted in the colony. Accommodating analyses songs and theatre performances which first reflected colonial anticipations at the commitment to conflict and then attempted to accommodate the actuality of the experience. Lastly, Desiring, explores the colonists' endeavours to invent traditions which satisfied the discrepancy between their hopes and their experiences of Imperial war. This thesis asserts that the colonial reinterpretation of military ideology was influenced by concepts both of service to the Imperial power and of national identity. The interplay between these influences led to the colonists' idealising the Imperial association. This ideal was not demonstrated in the practice of association. The result of this experience was a defining of the differences between colonial and Imperial perceptions, rather than a reinforcement of their similarities. Much of the exploration of thesis also prepares the ground for a fuller cultural understanding of the issues at play in the final emergence of the Anzac tradition at the engagement of colonial soldiers against Turkish troops at Gallipoli in April, 1915.

Doctor of Philosophy(PhD) / This thesis investigates performing arts administration and management in the current economic and social environment in Vietnam and Australia within a context of globalisation. A comparative study of two major arts organisations in both Vietnam and Australia was carried out to investigate the following: why and how performing arts organisations are adapting to the changing environment; how arts leaders are adapting to changes; and whether arts managers need specific arts management training. The suitability of pertinent training packages and tertiary arts management courses from an Australian perspective are examined to determine whether these could be adapted for arts administration training in Vietnam. A qualitative case study approach was employed, using judgemental sampling. Two case studies were in Vietnam (the Vietnam National Symphony Orchestra and the Hanoi Youth Theatre), and two in Australia (the Sydney Symphony Orchestra and the Melbourne Theatre Company). Some arts administrators involved with managing these performing arts organisations were interviewed in-depth, and relevant documents, regulations and policies in the arts field were also analysed to lay a foundation for comprehending the operation and management of performing arts organisations in both countries, at a time of change. Findings indicate that globalisation and particularly economic changes are major pressures that are pushing arts organisations to adapt. Furthermore, in the context of the knowledge economy, credentials have become increasingly important for arts leaders to obtain their positions, while in order to be successful in their positions, practical experience, innovation and an entrepreneurial mindset proved to be even more essential. It is suggested that some pertinent arts management training courses in Australia could, if adapted, contribute to enhancing arts management and the entertainment industry in Vietnam, as well as providing mutual benefit to both Vietnam and Australia.

Nga mahi a Tane-rore me Te Rehia (traditional Maori performing arts) is one of the most visible aspects of Maori culture. Traditional Maori performing arts is one of the key elements seen on the marae and it marked the first experiences between the Maori and European explorers. However, since the arrival of tauiwi (foreigners) the art has evolved, largely as a result of outside influences. Many of the changes that have been introduced to the art have been a product of the struggle of Maori to maintain their language and customs, despite the onslaught of cultural domination. An example of one such change is the introduction of a Western style competition, that is, a formal style of competition that includes judges, assessment criteria and/or competition rules, and prizes. This thesis will explore the evolution of traditional Maori performing arts with particular reference to how this traditional art form has been affected by the 'Western' notion of competition.

Abstract The purpose of this thesis is to undertake theory development and testing particular to re-purchase intention in an experiential service context, specifically the cultural performing arts. Services researchers suggest implementing a multi-disciplinary approach to research that uses theories and methods from several of the management fields will advance the domain of services research. This thesis aims to contribute to the field of service research by drawing from methods and theories offered in both service operations and services marketing fields. To date, service research has been preoccupied primarily with consumer behaviour aspects of services marketing such as satisfaction but underestimates the importance of constructs such as re-purchase intention and the subsequent implications for strategy formulation and implementation. Further to this, the current approach to services research has overlooked the nexus between marketing and operations and the importance of the implementation of strategy to achieve objectives. It is argued that failing to integrate service operations both practically and theoretically into the re-purchase intentions research framework confines its potential effectiveness. In addition, the lack of specific service context application has been identified as a significant oversight in previous services research. Construct measurements and findings have been difficult to replicate across contexts and contextual examination of constructs and relationships has been suggested as a solution. One such context deserving of attention is that of the experiential services, specifically the performing arts. Therefore, using measures and theories developed specifically for this context, this thesis will offer a more comprehensive approach to re-purchase intention research in a performing arts setting. This thesis adopts a mixed method approach by implementing a series of three integrated studies, which amalgamates both operations and marketing fields. This thesis aims to identify the aspects of a performing arts encounter that are relevant to the customer by conducting a two-staged set of qualitative interviews. This process is based on the operations technique Service Transaction Analysis (STA). First, consultant consumers and organisational personnel were used to formulate a consensus definition of a typical performing arts experience and, second, 26 in-depth interviews were conducted with potential future consumers of the performing arts based on this description of the offering. These two studies, coupled with extant literature, informed the research instrument designed for the main survey. This instrument was conducted on 273 potential future consumers of the performing arts. Qualitative work undertaken in Study 1 identifies the service experience description. Study 2 highlights the service management and marketing issues relating to re-purchase intention especially focusing on value, customer satisfaction, show experience and service quality and discloses a set of specific issues incorporated into the wording of the survey instrument. Study 3 measures and tests the key constructs of service quality, show experience, value, satisfaction and the significance of the hypothesised pathways to re-purchase intention. The proposed model is then analysed using the AMOS 5.0 Structural Equation Modelling package. This thesis is structured in the journal paper format with each of the chapters representing each of the five journal papers. In addition, an introductory and concluding chapter are appended with the concluding chapter providing an in-depth discussion of the contributions of this thesis. The papers are based on the progressive results of the research program and offer an integrated set of findings and discussions. The papers are not mutually exclusive but interrelated to comprehensively illuminate the central research theme of the thesis and discuss many aspects of marketing and operations significant to re-purchase intention. The entire thesis is drawn from the data set generated from the three integrated studies developed to address the overall research theme. The central research theme is to investigate the nature of re-purchase intention in an experiential setting using marketing and operations theories as platforms of analysis. Interestingly, the tested model of this thesis found empirically that the subjective and experiential aspects of the service, such as the emotional and artistic quality of the show, did not have a significant and direct relationship with re-purchase intention. This finding is of interest, in particular, to scholars of experiential consumption and marketing practitioners offering these types of services. Previous research has supported the desire to fulfil experiential needs as driving the initial purchase. Conversely, this finding suggests that the desire to visit again is driven by utility and value. As customer maintenance and repeat patronage are of utmost importance to practice, this is an exciting development. Offering further support, the tested model found service quality and show experience were mediated by value to satisfaction, with satisfaction inturn mediating the relationship between value and re-purchase intention. Collectively, these findings have lead to several developments and contributions for both scholarship and practice. The contributions to knowledge of this thesis highlight five main theoretical contributions and four main managerial implications. These encompass: · Advancing the ‘service management trinity’, specifically strengthening the importance of the relationship between service marketing and service operations. · Advancing service management theory by understanding the service offering more intricately and the importance of service description. · Clarifying the roles of experiential and utilitarian attributes of the service experience in an experiential setting extending knowledge related to re-purchase intention. · Particularizing and measuring the construct of re-purchase intention to the performing arts and clarifying the predictors of this construct in the context of experiential performing arts. . · Testing and clarifying the relationships of value and satisfaction to re-purchase intention extending the understanding of re-purchase intention in this field and elaborating the approach and understanding of this construct for future research. This thesis further contributes to knowledge by offering several managerial contributions. These incorporate: · Market segmentation and targeting strategies as critical for performing arts management. · Operations service design and creation strategies in the performing arts by including important aspects of the service experience as highlighted by customer driven research. · Specific recommendation for streamlining delivery through standardised mass customisation. · Offering value frameworks for creating value in service delivery and targeting customer perceptions of superior value. This extending the understanding of the customer perceived value equation. By contributing to the field of service management and advancing enquiry in the field of services marketing and service operations, this thesis offers a new perspective and practical approach to service marketing context analysis making a valuable contribution to scholarship. This approach is based on improving organisational performance in experiential services specifically by applying operations and marketing theory from a customer-perspective. By doing this, findings inform organisations of ways to better meet the needs and wants of consumers through design, delivery and marketing. Moreover, the findings assist researchers in further advancing the field of services research. This research positions the future research program to focus on continuing the advancement of service management by examining the higher order constructs of service quality and show experience and examining the impact of additional customer motivations such as emotional goal attainment and involvement in experiential settings.

Abstract The purpose of this thesis is to undertake theory development and testing particular to re-purchase intention in an experiential service context, specifically the cultural performing arts. Services researchers suggest implementing a multi-disciplinary approach to research that uses theories and methods from several of the management fields will advance the domain of services research. This thesis aims to contribute to the field of service research by drawing from methods and theories offered in both service operations and services marketing fields. To date, service research has been preoccupied primarily with consumer behaviour aspects of services marketing such as satisfaction but underestimates the importance of constructs such as re-purchase intention and the subsequent implications for strategy formulation and implementation. Further to this, the current approach to services research has overlooked the nexus between marketing and operations and the importance of the implementation of strategy to achieve objectives. It is argued that failing to integrate service operations both practically and theoretically into the re-purchase intentions research framework confines its potential effectiveness. In addition, the lack of specific service context application has been identified as a significant oversight in previous services research. Construct measurements and findings have been difficult to replicate across contexts and contextual examination of constructs and relationships has been suggested as a solution. One such context deserving of attention is that of the experiential services, specifically the performing arts. Therefore, using measures and theories developed specifically for this context, this thesis will offer a more comprehensive approach to re-purchase intention research in a performing arts setting. This thesis adopts a mixed method approach by implementing a series of three integrated studies, which amalgamates both operations and marketing fields. This thesis aims to identify the aspects of a performing arts encounter that are relevant to the customer by conducting a two-staged set of qualitative interviews. This process is based on the operations technique Service Transaction Analysis (STA). First, consultant consumers and organisational personnel were used to formulate a consensus definition of a typical performing arts experience and, second, 26 in-depth interviews were conducted with potential future consumers of the performing arts based on this description of the offering. These two studies, coupled with extant literature, informed the research instrument designed for the main survey. This instrument was conducted on 273 potential future consumers of the performing arts. Qualitative work undertaken in Study 1 identifies the service experience description. Study 2 highlights the service management and marketing issues relating to re-purchase intention especially focusing on value, customer satisfaction, show experience and service quality and discloses a set of specific issues incorporated into the wording of the survey instrument. Study 3 measures and tests the key constructs of service quality, show experience, value, satisfaction and the significance of the hypothesised pathways to re-purchase intention. The proposed model is then analysed using the AMOS 5.0 Structural Equation Modelling package. This thesis is structured in the journal paper format with each of the chapters representing each of the five journal papers. In addition, an introductory and concluding chapter are appended with the concluding chapter providing an in-depth discussion of the contributions of this thesis. The papers are based on the progressive results of the research program and offer an integrated set of findings and discussions. The papers are not mutually exclusive but interrelated to comprehensively illuminate the central research theme of the thesis and discuss many aspects of marketing and operations significant to re-purchase intention. The entire thesis is drawn from the data set generated from the three integrated studies developed to address the overall research theme. The central research theme is to investigate the nature of re-purchase intention in an experiential setting using marketing and operations theories as platforms of analysis. Interestingly, the tested model of this thesis found empirically that the subjective and experiential aspects of the service, such as the emotional and artistic quality of the show, did not have a significant and direct relationship with re-purchase intention. This finding is of interest, in particular, to scholars of experiential consumption and marketing practitioners offering these types of services. Previous research has supported the desire to fulfil experiential needs as driving the initial purchase. Conversely, this finding suggests that the desire to visit again is driven by utility and value. As customer maintenance and repeat patronage are of utmost importance to practice, this is an exciting development. Offering further support, the tested model found service quality and show experience were mediated by value to satisfaction, with satisfaction inturn mediating the relationship between value and re-purchase intention. Collectively, these findings have lead to several developments and contributions for both scholarship and practice. The contributions to knowledge of this thesis highlight five main theoretical contributions and four main managerial implications. These encompass: · Advancing the ‘service management trinity’, specifically strengthening the importance of the relationship between service marketing and service operations. · Advancing service management theory by understanding the service offering more intricately and the importance of service description. · Clarifying the roles of experiential and utilitarian attributes of the service experience in an experiential setting extending knowledge related to re-purchase intention. · Particularizing and measuring the construct of re-purchase intention to the performing arts and clarifying the predictors of this construct in the context of experiential performing arts. . · Testing and clarifying the relationships of value and satisfaction to re-purchase intention extending the understanding of re-purchase intention in this field and elaborating the approach and understanding of this construct for future research. This thesis further contributes to knowledge by offering several managerial contributions. These incorporate: · Market segmentation and targeting strategies as critical for performing arts management. · Operations service design and creation strategies in the performing arts by including important aspects of the service experience as highlighted by customer driven research. · Specific recommendation for streamlining delivery through standardised mass customisation. · Offering value frameworks for creating value in service delivery and targeting customer perceptions of superior value. This extending the understanding of the customer perceived value equation. By contributing to the field of service management and advancing enquiry in the field of services marketing and service operations, this thesis offers a new perspective and practical approach to service marketing context analysis making a valuable contribution to scholarship. This approach is based on improving organisational performance in experiential services specifically by applying operations and marketing theory from a customer-perspective. By doing this, findings inform organisations of ways to better meet the needs and wants of consumers through design, delivery and marketing. Moreover, the findings assist researchers in further advancing the field of services research. This research positions the future research program to focus on continuing the advancement of service management by examining the higher order constructs of service quality and show experience and examining the impact of additional customer motivations such as emotional goal attainment and involvement in experiential settings.