Thesis (MPA)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: Having just celebrated ten years of democratic rule, South Africa, as a young democracy, is an emerging country in the international world. It is also emerging, from a history of police brutality in apartheid South Africa, towards embracing human rights, accountability, police-community relations and a people-orientated approach to safety issues. It is this young democratic country that is paving the way for metropolitan policing on the African continent, by setting the example in South Africa. Metropolitan/ Municipal police has found its legislative mandate through the South African Police Amendment Act (Act No. 83 of 1995). It provides an opportunity to enable positioning of local government policing in a manner that will ensure that ‘quality of life’ for all is achieved through effective, efficient and sustainable policing. This study aims to give essence to a governance model as a strategy for sustainable metropolitan policing. The research provided for the following concepts of sustainable governance as a basis or foundation to build metropolitan policing: • Institutional/ Managerial/Leadership/Sustainability; • Political Sustainability; • Representivity; • Development and Growth; • Equitable Allocation and Distribution Resources; • People-centred Approaches; • Democratic Rights; • Professionalism and Ethics; • Financial sustainability; • Effective and Efficient Processes; • Co-ordination and Integration; • Sustainable decision making; • Sustainable results The framework for sustainable governance in Metropolitan Policing is broad and key aspects that influence the main objective of this research, namely co-ordination and integration have been included, for the purpose of this study. The study provides opportunity for deep reflection on how future policing at local government level in this country is structured, shaped and managed. The international basis of the study provides lessons conceptualised within a ‘learning organisation’ context. Metropolitan police services can enrich their organisation through learning from their international counterparts and sister organisations, inclusive of the South African Police Service (SAPS). It is also the relationship with the SAPS that will be the most challenging for the metropolitan police service. A key element that shapes the interaction between the Metropolitan Police organisations and the South African Police Services is based on sharing of policing power and distribution of resources. A sustainable relationship between the SAPS and metropolitan police services is important. It directly impacts on how policing is executed. It also requires consideration when co-ordination and integration processes in metropolitan police organisations are considered. The study aims to prove the importance and necessity of integration and co-ordination; however, it also emphasises the relevance of proper systems, processes and structures within an environment prior to embracing co-ordination and integration initiatives. It binds the concept of co-ordination and integration into all facets of organisational life, arguing the basis for technological assistance to consolidate such transformation. The study brings metropolitan policing into a transit from a ‘local government traffic organisation linked to council policies’ to a modern-day police organisation that embraces the complexities within which such organisations exist, both externally and internally, finding sustainable solutions and strategies for service delivery that fits our young democratic heritage of a single decade. The challenge to shape metropolitan policing to be different from the historic apartheidstyle municipal police force will eventually be a task for leadership of the metropolitan police organisation (across all levels) in its responses to society in terms of service delivery outcomes, which will be determined by how the organisation has shaped its future (vision), what it presents to society in terms of service delivery and the measures taken to achieve sustainability. The latter refers, in principle, and for purposes of this study, to good governance and sustainable development, both of which form the cornerstone of effective and efficient policing. / AFRIKAANSE OPSOMMING: Teen die agtergrond van die onlangse viering van ‘n dekade van demokrasie, staan demokratiese Suid Afrika as ‘n opkomende land op die wêreldhorison. Die land is ook besig on weg te beweeg vanaf ‘n geskende verlede wat gekenmerk was deur polisiebrutaliteit in apartheid-Suid-Afrika na die omhelsing van menseregte, verantwoordelikheid, polisie-gemeenskaps verhoudinge en ‘n mensgeoriënteerde benadering tot veiligheidsaspekte. Dit is hierdie jong demokrasie wat leiding in Afrika neem met die konsep van metropolitaanse polisiëring. Die Metropolitaanse/ Munisipale polisie verkry wettige bestaansreg in die Suid Afrikaanse Polisie Wysigingswet, (Wet Nr 83 van 1995). Dit voorsien die geleentheid om polisiëring deur middel van plaaslike regering tot reg te laat kom op ‘n manier wat verseker dat “lewenskwaliteit” vir almal deur effektiewe , doeltreffende en volhoubare polisiëring verwesenlik kan word. Hierdie studie beoog om ‘n basis te vind vir volhoubare beheer in metropolitaanse polisiering, te wete deur: • Institutionele / bestuur/ leierskap/ volhoubaarheid; • Politieke volhoubaarheid; • Verteenwoordiging; • Ontwikkeling en groei; • Gelyke verspreiding en toekenning van hulpbronne; • Mens-georiënteerde strategieë; • Demokratiese regte; • Professionalisme en etiek; • Finansiële volhoubaarheid; • Effektiewe en doeltreffende prosesse; • Ko-ordinering en integrasie; • Volhoubare besluitneming; • Volhoubare resultate. Die raamwerk vir volhoubare beheer in metropolitaanse polisiëring is wyd. Kernaspekte wat die hoofdoelwit van hierdie ondersoek affekteer, naamlik ko-ordinering en integrering, word vir die doeleindes van hierdie studie ingesluit om die argument te versterk. Die studie bied geleentheid vir nabetraging oor hoe die toekoms van polisiëring op plaaslike regeringsvlak gestruktureer, geposisioneer en bestuur word. Die internasionale grondslag van die studie bied lesse wat binne ‘n ‘lerende organisasie’ beslag gekry het. Metropolitaanse polisie-organisasies kan hul organisasies bemagtig deur van hul internasionale eweknieë en susterorganisasies soos die nasionale Suid-Afrikaanse Polisiediens. (SAPD) te leer. Dit is ook die verhouding met die SAPD wat die meeste uitdagings meebring. Naas die verhouding met die publiek, blyk dit die belangrikste te wees as gevolg van die polisiëringsmagte en standaarde wat op beide organisasies van toepassing is. Volhoubaarheid in die verhouding tussen die SAPD en die metropolitaanse polisiedienste is belangrik aangesien dit ‘n direkte impak op dienslewering asook integrasie en ko-ordinering kan hê. Hierdie studie beoog om die belangrikheid en noodsaaklikheid van integrasie en koordinering te toon. Dit beklemtoon egter ook die noodsaaklikheid daarvan dat behoorlike stelsels, prosesse en strukture in organisasies geïmplimenteer word voordat koordinering en intergrasie aangepak word. Die studie verbind die konsepte van koordinering en intergrasie met alle ander fasette van ‘n organisatoriese stelsel, met ‘n sterk fokus op die rol van tegnologie ten einde transformasie te bewerkstellig. Die studie beoog om die transformasie van ‘verkeersdienste-organisasies wat met raadsbeleid skakel’ na ‘n metropolitaanse polisiëringsdiens te vergemaklik, ten einde ‘n moderne organisasie daar te stel wat in staat is om kompleksiteit, as ‘n integrale deel van die interne en eksterne omgewing, deur middel van volhoubare strategieë te bestuur en aan die vereistes van dienslewering in ‘n jong demokrasie van tien jaar te voldoen. Die uitdaging om metropolitaanse polisiedienste in ooreenstemming met hedendaagse demokratiese en konstitutionele beleid te vestig, berus op die leierskap (op alle vlakke) in die organisasie. So ook is daar die verantwoordelikheid om te verseker dat metropolitaanse polisiedienste die diensleweringsuitkomstes behaal deur middel van ‘n volhoubare visie, die tipe en gehalte van dienste wat gelewer word en die prosesse/strategieë wat gevolg word ten einde volhoubaarheid te bereik. Laasgenoemde (volhoubaarheid) verwys, vir die doeleindes van hierdie studie, na goeie beheer en volhoubare ontwikkeling, beide deel van die hoeksteen van effektiewe en doeltreffende polisiëring.

published_or_final_version / Business Administration / Master / Master of Business Administration

This thesis explores the current police-community relationships in Kuwait where no previous research on this particular topic is known. Therefore, the overall goal of this thesis is to both describe the current relationship between the Kuwaiti police and the community and, based on the results, provide suitable recommendations to help forge and maintain positive relations. In order to accurately illustrate the current relationship, this thesis utilises three major theoretical concepts: the co-creational approach (relational approach and community theory), systems theory, and social exchange theory. Habermas’s Theory of Communicative Action (TCA) was also discussed to shed light on the power dynamic of the police-community relationship. Although these theories differ in their approach, they present the public relations approach through a shared focal point – relationships, which is the primary focus of this research. In a qualitative approach, twenty-two participants were interviewed and their answers coded and transcribed. Particular attention was paid to the sampling of interview participants through the use of the qualitative sampling techniques of quota and purposive sampling. In the analysis of data, three themes, Faith, Communitarianism, and Optimism represent an important and special context for the public relations theorist. They contribute to our understanding of public relations in the context of Kuwaiti police-community relations. Furthermore, the relational elements of trust, satisfaction, control mutuality and commitment are integrated with the three aforementioned themes. This analytical framework strengthened the analysis by adding a comparative and universal perspective. The main findings of this research are the key attributes affecting the police- community relationship in Kuwait, such as trust, satisfaction, commitment, control, mutuality, and the worldviews through which the participants regard the police: Faith, Communitarianism, and Optimism. Furthermore, the implication of this thesis goes beyond that of the police-community relationship in that country. It also provides a thorough discussion regarding 1) public relations theory and practice, and 2) a thematic analysis of the Kuwaiti police. This thesis adds to public relations theories as it extends the body of knowledge of public relations to a specific context of police public relations in Kuwait. This will help to round-out existing police PR data, especially by adding a Middle Eastern and Arabic perspective to otherwise Western theories (e.g. relational, community, systems and social exchange). Furthermore, this thesis demonstrates how environmental factors (Kuwaiti history, culture and economics) influence organisation-public relations. This thesis explores an essential area for Kuwaiti police that has not been explored before. Through the investigation of interview data, this thesis provides a snapshot of the current police-community relationship, highlighting important issues that are obstacles to a better police-community relationship. The most salient two are (1) police force behaviour, and (2) the organization's communication style. It is recommended that Kuwaiti police should adapt the community policing approach. This thesis proposes that adapting the community policing approach will help to improve behaviour and communication styles by addressing root issues. This adjustment will require the police organisation to adjust its goals and mission so as to become aligned with that of the community's goals and mission.

The purpose of this study was to determine the various values that influence police officers within law enforcement organizations. The value systems (Tribalistic, Egocentric, Conformist, Manipulative, Sociocentric, and Existential) were based on the "Levels of Psychological Existence" developed by Clare W. Graves. A values test instrument was administered to 297 police officers. Specific hypotheses regarding value differences in law enforcement groups were tested. The results were significant in the areas of Existentialism and higher personal education; Sociocentrism and older age, male sex, detective rank group; Manipulation and younger age, male sex, officer rank group; Conformitism and longer police service, female sex, married officers; and, Tribalism and longer police service, female sex, less personal education.

An "in-basket" test (representative sample of work usually found in the incoming mail basket of a person in a specific desk job) was designed to be used under limitations imposed by Civil Service Statute 1269m concerning merit examinations for the position of police sergeant. This test was used in conjunction with the traditional cognitive skills. test and performance evaluations. Subjects were 20 white male police officers. Peer and supervisory evaluations and predictions of who would make the best sergeant were correlated with total scores on the three-part test. Results indicate that the in-basket test contributes a unique and viable dimension to the traditional merit examination, and aids in the selection of those considered most qualified. Use of the in-basket test under Code 1269m was subsequently approved by the Civil Service Commission.

Poorly integrated crime analysis may be a detriment to crime reduction efforts and financial resources. The purpose of this research is to identify deficiencies and successes in crime analysis integration and to understand which agency factors are related. Using the Stratified Model of Problem Solving, Analysis, and Accountability and data from a national PERF survey of police agencies, this study quantifies the levels of production and consumption-based integration disconnect as well as other important agency factors. To determine which agency factors contribute most to integration disconnect, bivariate correlation and multiple regression analyses are used to examine the relationships, while controlling for agency type, centralization, officers per analyst, crimes per officer, and agency size. Findings indicate that production- and consumption-based disconnect are positively related to one another and that passive patrol-analyst interactions, an agency’s analysis integration disconnect. / Includes bibliography. / Thesis (M.S.)--Florida Atlantic University, 2014. / FAU Electronic Theses and Dissertations Collection

(MTech. degree in Policing) / Focuses on how to improve poor service delivery at the Galeshewe Community Service Centre.

This Thesis is concerned with the development of a strategic model for assisting with the implementation of Best Value into policing in Northern Ireland. Best Value is a legislative requirement for public sector organisations that is primarily concerned with improving the efficiency and effectiveness of policing; thereby improving the overall quality of service provided to the community. This study approaches the issue of Best Value implementation from the perspective of organisational culture. It seeks to assess the impact of organisational culture on the implementation of Best Value and to provide senior managers within PSNI with a strategic model to assist with full and effective implementation. The thesis opens with an examination of the history of policing in Northern Ireland and relates the development of the organisational culture of the service to the influence of the lengthy period of conflict and violence known as 'The Troubles' that made up the external environment in which police officers delivered a service to the community. The background and rationale of Best Value are explored, and through a detailed review of literature, the main operating principles of Best Value are identified. It is through the use of the Best Value principles that the current organisational culture of the PSNI was examined through a research strategy that had a balanced approach of qualitative and quantitative methods. The analysis of the data gleaned from the research identified a significant level of negativity towards Best Value. This was such that if strategic measures were not developed to assist with implementation, this would have led to potential improvements in service delivery and benefits for the Northern Ireland community being lost. Having examined the organisational culture of PSNI with regard to Best Value the study concludes that there is a need for a strategy to be used that effectively manages the influences of the organisational culture. The proposed strategy addresses issues that will directly impact the organisational culture, and provides a series of practical Constructs that can be introduced by PSNI. The strategy provides an effective framework to enable effective Best Value implementation.

"January 2002". / Thesis (DEd)--Macquarie University, Australian Centre for Educational Studies, School of Education, 2003. / Bibliography: p. 229-246. / Introduction: police education and police practice -- "Police": a definition -- Policing in a democratic society: the role dilemma -- Contemporary policing: a convergence of ideas -- Role conception: the United Kingdom -- Development of policing: Australia and the United States of America -- The nature of crime -- The police response: effectiveness and outcomes -- The perceptions and expectations of stakeholders -- The police culture -- The police organisation -- Police education and training: models of learning -- Police education and training: providers -- Police education and training: evaluation of 'training' models -- Police education and training: evaluation of 'professional models' -- Police education and training: evaluation of 'professional/academic' model -- Police education and training: evaluation of experience -- Conclusion. / A perception of escalating social disorder and allegations of police corruption and ineptitude have led to a social and political imperative to reform policing. Fundamental to this reform is the modification of the core mission of the police and the operational practices of the uniformed Constable. The core characteristics of policing and the operational practices of the uniformed Constable are determined by the core mission and the operational context of policing. -- Despite an imperative to reform the quality and provision of police services to the community the core mission of the police has not fundamentally altered during the last half century and remains crime control (Zaho, 1996). The core mission of contemporary policing has been criticised for being in direct conflict with basic democratic principles and for being simply unachievable. This thesis will establish that the origins and occurrence of crime, its prevalence and persistence is detennined by social, economic and cultural factors that are beyond the control of the police. It will be argued that long-term successful law-enforcement in a democratic society requires the acceptance, cooperation and approval of the community. Community oriented policing may provide the theoretical framework for internalising normative controls and for enhancing public participation in and sharing responsibility for crime control. -- It will be demonstrated that the strategc shift in policing implicit within the theoretical framework of community policing has significant implications for the reform of police . education and training. Several commentators and various Commissions of Inquiry have recommended upgrading police education and training, and the participation of police in tertiary education. -- The reform of police practice is contingent upon the reform of the core mission and the operational context of policing. The core mission and the operational context of policing is substantially defined, controlled and manipulated by the perceptions, expectations and actions of stakeholders. Directly or indirectly these have been found to be antithetical to alternative models of policing that are service orientated; thus blocking, diluting or redirecting efforts to implement community policing. -- Unless the core mission of the police and the operational context of policing are substantially modified then police education will continue to have a limited impact upon the operational practices of the uniformed Constable. / Mode of access: World Wide Web. / xxi, 246 p

Mémoire (M.E.S.R.)-- Université du Québec à Chicoutimi, 1993. / Résumé disponible sur Internet. CaQCU Document électronique également accessible en format PDF. CaQCU