Employee Assistance Programmes (EAPs), when they first were introduced in the United States of America (USA), were support programmes providing assistance to alcohol addicted employees. During the 1960s, EAPs became comprehensive and offered employee assistance services (EAS) such as financial, marital and family, psychological, work-related stress, chemical dependency (alcohol and drugs), depression, health, anxiety, and even job boredom problems that affect employee work performance. Since then, EAPs have proven to be valuable because skilled and high performing employees who experienced problems could receive assistance in the workplace and once they overcame their problems, they often became more productive and more employers could benefit from EAPs. Due to the benefits provided by EAPs to both employees and employers, South Africa is one of the many countries that have adopted this performance-enhancing strategy. EAPs in South Africa are a relatively new workplace management phenomenon designed similarly to the USA model and thus do not have a long history. In the South African Police Service (SAPS), EAPs are as a result of the operational nature of policing services and the demanding conditions under which police services are carried-out. The EAPs are provided as a means of employee support to promote employee wellness and to create a working environment that is conducive to an effective and efficient delivery of police services. This research investigated the implementation of EAPs at Moroka Police Station, the biggest of the eleven (11) police stations that are situated within Soweto. This station serves approximately a total population of two hundred and fifty thousand (250 000) community members. The research gathered opinions of three selected groups of respondents (non-commissioned officers, EAP practitioners and commissioned officers) about the effectiveness of EAPs in the study area and how they can be improved. Employees in this police station, as in many others, are exposed to daily traumatic events since their duties require them to attend to crime scenes such as murder, collisions of varying seriousness, and often witness the murder of their colleagues. These incidents have a profoundly adverse impact on their psychological well-being and work performance. The findings show that even though remarkable progress has been made with the institutionalisation of EAPs, there are a few concerns which still require management’s attention. From the results of the interviews held with the non-commissioned officers, a few concerns, that if attended to could improve the effectiveness of EAP, include concerns about non-commissioned officers’ lack of knowledge of the functions of EAP, their general experience of EAP, the credibility and adherence by EAP practitioners to ethical guidelines, the frequency of the consultations as well as concerns about the accessibility of the EAP to them. The findings of the interviews held with EAP practitioners tended to be less complimentary than those gathered from non-commissioned officers, and a longer list of concerns was recorded. Numerous concerns that relate to the circumstance under which they administer EAS were articulated. These include concerns about how employees perceive the EAP and their understanding of EAS. Lastly the findings of the questionnaires administered to the commissioned officers, as compared to both the findings gathered from the non-commissioned officers and EAP practitioners, were more positive, especially their understanding of the EAP, how the EAP functions, their overall experience of the services provided through the EAP and their overall satisfaction of the EAS. Although the findings were positive there were few concerns that they identified as needing attention. These concerns are the functions of EAP, implementation of EAP, general experience of EAP, feedback from the EAP practitioners and resistance by employees to consult EAP practitioners. This research concludes by offering recommendations for each of the three groups, and by offering a research agenda for further investigation in this field. / Public Administration and Management / M. Tech. (Public Administration)

The purpose of this study was to examine how the fear of crime affects the capabilities, perceptions and experiences of black female youth, living in the Cape Flats, Cape Town. Qualitative semi structured interviews were conducted with 18 black female participants between the ages of 18 to 30. This study used Garofalo's model of fear of crime and Amartya Sen's capability approach as theoretical frameworks. With the help of these two frameworks, the researcher sought to gauge what influence the fear of crime can have on people's lives and how crime affects young black females living in communities with high crime rates. It also showed how their life choices and opportunities are influenced by living in unsafe communities. The major challenges and problems highlighted by the participants include: Constant trauma of their daily life (leaving their houses, random shootings, unsafe public transport), mental health issues (losing friends and relatives), lack of proper police service (lack of police presence, incompetence of police, corruption), fear for family or friends, lack of trust and support systems (broken families, loss of trust, no role models, lack of social capital), lack of infrastructure (such as safe hospitals or educational challenges), the effects of gangsterism (gangs and drug wars, effects of drugs, families' or friend's involvement in gangsterism) and the lack of opportunities such as unemployment. This study showed how the peoples' capabilities have been affected by the above-mentioned issues and how the fear of crime affected their daily lives. This study also made recommendations for policy makers and social institutions on what can be done to reduce crime rates and make communities with high crime rates safer

The primary aim of this study was to investigate the implementation of the affirmative action policy within the Pretoria district of the South African Police Service. There is a need to examine and understand how the SAPS remove unfair discrimination in recruitment and selection processes in the implementation of affirmative action measures. Prior to 1994 the South African Police Force was male dominated and racism was fully institutionalised. Black people (Africans, Indians and coloureds), women and disabled people were marginalised and denied appropriate employment and advancement opportunities. The focus of the study was to identify challenges or problems encountered by the SAPS during the implementation of affirmative action policy; propose the strategies through which the SAPS can address discrimination in personnel staffing processes; and to assess and describe the criteria utilised by the SAPS in identifying the beneficiaries of affirmative action. The study includes the survey of international and national literature on the implementation of affirmative action. The study was conducted at 35 police stations within the district of Pretoria. The survey questionnaires were distributed to the respondents whereby three hundred and seventy (370) returned completed questionnaires, meeting the required sample figures. The respondents were selected by using a quota sampling. Qualitative research methodology was utilised in the interpretation and analysis of data. In addition, data was also collected through the documentary study. The major findings of this study illustrated that job requirements and responsibilities are seldom adjusted to accommodate disabled people. The communication of affirmative action policy is seen by respondents as being problematic. Respondents believe that affirmative action discriminates against certain groups within the disadvantaged groups. The research has divulged that the usage of interviews and involvement of supervisors in interview panels would minimise unfair discrimination in the allocation of promotional positions. Diversity management is not fully implemented to support affirmative action. People of all races are not employed to positions on the basis of their qualifications, experience and competencies as they deserve. The SAPS does not consider academic qualifications as criterion in the allocation of promotions. / Public Administration & Management / M. Admin. (Public Administration)

The primary aim of this study was to investigate the implementation of the affirmative action policy within the Pretoria district of the South African Police Service. There is a need to examine and understand how the SAPS remove unfair discrimination in recruitment and selection processes in the implementation of affirmative action measures. Prior to 1994 the South African Police Force was male dominated and racism was fully institutionalised. Black people (Africans, Indians and coloureds), women and disabled people were marginalised and denied appropriate employment and advancement opportunities. The focus of the study was to identify challenges or problems encountered by the SAPS during the implementation of affirmative action policy; propose the strategies through which the SAPS can address discrimination in personnel staffing processes; and to assess and describe the criteria utilised by the SAPS in identifying the beneficiaries of affirmative action. The study includes the survey of international and national literature on the implementation of affirmative action. The study was conducted at 35 police stations within the district of Pretoria. The survey questionnaires were distributed to the respondents whereby three hundred and seventy (370) returned completed questionnaires, meeting the required sample figures. The respondents were selected by using a quota sampling. Qualitative research methodology was utilised in the interpretation and analysis of data. In addition, data was also collected through the documentary study. The major findings of this study illustrated that job requirements and responsibilities are seldom adjusted to accommodate disabled people. The communication of affirmative action policy is seen by respondents as being problematic. Respondents believe that affirmative action discriminates against certain groups within the disadvantaged groups. The research has divulged that the usage of interviews and involvement of supervisors in interview panels would minimise unfair discrimination in the allocation of promotional positions. Diversity management is not fully implemented to support affirmative action. People of all races are not employed to positions on the basis of their qualifications, experience and competencies as they deserve. The SAPS does not consider academic qualifications as criterion in the allocation of promotions. / Public Administration and Management / M. Admin. (Public Administration)

Workplace violence is reported to be on the increase, and within the South African Police Service, the inherently stressful nature of policing leads to high rates of suicide and violent behaviour. Contemporary investigations of workplace violence reveal epistemological, methodological and theoretical biases towards positivistic, rational-empirical approaches resulting in partial understandings and limited scope. This study aimed to qualitatively explore workplace violence as a socially embedded act. In-depth, semi-structured interviews were conducted with a primary participant and three others directly related to him in order to supplement existing understandings from a social constructionist perspective. Discourse analysis allowed for discovery of socio-historically located discursive networks, while an ethnographic or empathic technique was used to gain insight into the life worlds of participants. Discourses of organisational negligence, betrayal and concurrent discourses of group solidarity and cohesion and organisational culpability reveal a reliance on external locus of control and avoidance coping. Discourses of absolution due to another‟s involvement, retribution, justice, and innocence perverted by a stronger agency relied on strategies of justification, denial, disclaimer, excuse or apology to negotiate positive participant identities. Discourses of masculinity allowed for a corroboration, justification and maintenance of male violence in general, and social discourses of female subjugation and commodification were used as a means to deflect responsibility and as justifications for actions of violence towards women. Inherent in all discourses was a deep socially and historically embedded conception that facilitates violent action as an expression of maleness in all spheres of life. From an ethnographic or empathic perspective, participants‟ world views were polarised around masculinity and femininity, suggesting that an ability to remain unemotional in situations of turmoil is a highly-prized characteristic of maleness, especially in a hypermasculine setting such as the police. The implicit and explicit approbation for the expression of masculine stoicism, as opposed to feminine or „weaker‟ emotions, causes recruits to experience isolation and shame if unable to face traumatic situations with the requisite dispassion, leading to negative coping mechanisms, depression, and suicide or violence. The conclusion can be drawn that prevention of violence relies on extrication of the concept of violence from masculinity at ideological, cultural and social levels within the SAPS, and the concurrent reduction in justificatory discourses reliant on an external locus of control. This has considerable implications, including the radical transformation of the organisation through the development of a clear vision of the future that can be supported by management, members and the community; the empowerment of employees through active participation in decisions and development of skills through training; rigorous modification of the practices that generate inequitable social conditions; and the revolution of cultural practices that venerate and enforce gendered inequalities. / Psychology / D. Litt. et Phil. (Consulting Psychology)

M. Tech. Policing / Since the advent of democratic dispensation in South Africa, domestic violence is one of the societal issues that have increasingly emerged as a local as well as global concern. This study focused on analysing the prevalence of, and responses to domestic violence in the Lebowakgomo, Magatle and Zebediela policing areas of Limpopo Province, with the aim of the aim of investigating and evaluating perceptions by the police and community members regarding the prevalence of the domestic violence, and how the police responds towards policing domestic violence at the Lebowakgomo, Magatle and Zebediela policing area.

Thesis (PhD)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: Organisation development is an emerging behavioural science discipline. Its goals are to make organisations more effective and to develop individual potential. For this reason organisation development provides a set of methodologies to bring about organisational change and improvement systematically. The techniques introduced by organisation development adhere to a set frame of values. This research proposes that organisation development, as an evolving discipline, can depend on the management of diversity as a tool for change under certain conditions. Organisations are faced with the problem of surviving a fiercely competitive world. This they have to do with a workforce that is becoming increasingly diverse. Diversity as highlighted in this study, is a complex phenomenon. It does not entail only race and ethnicity as is sometimes believed, but also incorporates aspects like cultural differences and individual preferences. The traditional view of diversity has been assimilation, where race and other differences were standardised in a type of melting pot. In real life groups want to retain their individuality and this is being increased by today's non-hierarchical, collaborate and flexible management styles. The challenge is therefore to acknowledge differences and then to get the same and even more productivity from a diverse workforce as had been the case with the homogeneous workforce. This must be done without artificial programmes, standards or barriers. The limited data strongly suggest that efforts to manage diversity, as undertaken by leading organisations, have been fairly successful in improving performance regarding productivity, absenteeism and turnover. If diversity is ignored or improperly managed, it could become a detractor from performance. On the other hand, if diversity is managed well, organisations will be able to make diversity an asset to performance. This research shows that the management of diversity can and should be used to change organisation culture and to promote satisfactory performance. In this regard the monoculture of the South African Police Services is described as an example of an organisation culture that hampers the personal growth of its members and thus leads to ineffectiveness. This study identifies the main characteristics of the so-called police culture that prevents the organisations performance from being effective. It does so in the light of recent quantitative and qualitative research. Out of this a framework is developed that can be used to implement the management of diversity. The study also proposes proposals to utilise the management of diversity as an organisational development technique. For this purpose a measurement instrument is developed. The dissertation concludes with an exposition of strategies that the South African Police Service can implement on individual, group and organisation level, to manage diversity effectively. / AFRIKAANSE OPSOMMING: Organisasie-ontwikkeling, 'n ontluikende gedragswetenskaplike dissipline, het as doelwit die verhoging van organisasies se effektiwiteit en die ontwikkeling van individue se potensiaal. Om dié rede maak organisasie-ontwikkeling voorsiening vir 'n stel metodologieë gerig op die stelselmatige teweegbring van organisatoriese verandering en verbetering. Die tegnieke wat deur organisasie-ontwikkeling toegepas word, is op 'n vaste waardestelsel gefundeer. Hierdie navorsing doen aan die hand dat organisasie-ontwikkeling, as 'n jong dissipline, onder sekere omstandighede kan reken op die bestuur van diversiteit as 'n instrument vir verandering. Organisasies kom te staan voor die probleem van oorlewing in 'n hoogs mededingende wêreld en kan dit slegs aandurf met die beskikbare menslike hulpbronne van 'n toenemend diverse aard. Diversiteit, soos in hierdie studie toegelig, is 'n komplekse verskynsel wat nie slegs, soos dikwels aanvaar, ras en etnisiteit behels nie, maar ook aspekte soos kulturele verskille en individuele voorkeure insluit. Die tradisionele siening van diversiteit was een van assimilasie waar ras en ander verskille in 'n tipe smeltkroes gestandaardiseer is. In die werklike lewe wil groepe hul individualiteit behou, 'n beginsel wat bevorder word deur die hedendaagse nie-hiërargiese, samewerkende en buigsame bestuurstyle. Die uitdaging is dus om, met erkenning van die verskille, met die diverse arbeidsmag selfs hoër produktiwiteit te behaal as met 'n homogene arbeidsmag. Dit moet sonder kunsmatige programme, standaarde of hindernisse bewerkstellig word. Die beperkte data laat deurlopend blyk dat die diversiteitsbestuurspogings, soos deur vooraanstaande organisasies aangewend, in 'n mate geslaag het om verbeteringe in produktiwiteit, werksafwesigheid en arbeidsomset teweeg te bring. Indien geïgnoreer of swak bestuur, kan diversiteit nadelig op produktiwiteit inwerk, soos die teendeel ook waar is, naamlik dat diversiteit, wanneer goed bestuur, tot voordeel van produktiwiteit kan wees. Hierdie navorsing toon dat die bestuur van diversiteit kan en behoort gebruik te word om organisasiekultuur te verander en om bevredigende werkverrigting te bevorder. In hierdie verband word die monokultuur van die Suid-Afrikaanse Polisiediens beskryf as 'n voorbeeld van 'n organisasiekultuur wat die persoonlike groei van lede strem en so tot oneffektiwiteit aanleiding gee. Aan die hand van resente kwantitatiewe en kwalitatiewe navorsing identifiseer hierdie studie die hoofkenmerke van die sogenaamde polisiekultuur wat belemmerend inwerk op effektiewe werkverrigting. Hieruit word 'n raamwerk ontwikkel wat gebruik kan word vir die implementering van diversiteitsbestuur. Die studie doen ook voorstelle aan die hand om die bestuur van diversiteit as Organisasie-Ontwikkelingstegniek te optimaliseer. Vir die doeleindes word 'n meetinstument ontwikkel. Die proefskrif sluit af met 'n uiteensetting van strategieë wat die SA Polisiediens vir die effektiewe bestuur van diversiteit op individuele, groeps, organisasie en interorganisatoriese vlakke kan implementeer.

Thesis (MA) -- University of Stellenbosch, 2004. / ENGLISH ABSTRACT: The effects that a traumatic event can have on an individual and the high crime rate in South Africa (SA) were grounds for this two-phase study investigating Posttraumatic Stress Disorder (PTSD) symptom severity within the South African Police Service (SAPS). Two aims of the study were to investigate the relationship of six variables with the outcome variable (PTSD symptom severity) and to construct a regression model that could be used to predict levels ofPTSD symptom severity amongst SAPS members. A third aim was to construct a current list of duty-related stressors that SAPS members face. Phase one comprised 19 officers compiling a duty-related stress list that would form the basis of the stressor questionnaire in phase two. Phase two comprised 97 officers in 12 stations in the West Metropol completing a battery of questionnaires, including the PTSD Symptom Scale: Self-Report Version (Foa, Riggs, Dancu, & Rothbaum, 1993), the Ways of Coping Questionnaire (Folkman & Lazarus, 1988), the Multidimensional Scale of Perceived Social Support (Zimet, Dahlem, Zimet, & Farley, 1988), an extent of service experience questionnaire, and the duty-related stress list. The results from the regression model showed perceived social support to have significant beneficial effects on PTSD symptom severity as did emotion-focused coping. Problem-focused coping was found to exacerbate PTSD symptom severity. Regression model 1 and regression model 2 were found to not significantly predict the outcome variable and the model of best fit was suggested. / AFRIKAANSE OPSOMMING: Die uitwerking wat 'n traumatiese gebeurtenis op 'n individu kan he en die hoe misdaadsyfer in Suid-Afrika (SA) was die beweegredes agter 'n tweefasige studie na die ernstigheid van die simptome van posttraumatiese stresversteuring (PTSV) in die Suid- Afrikaanse Polisiediens (SAPD). Die doel van die studie was om die verwantskap van ses veranderlikes met die uitkomsveranderlike te ondersoek en om 'n regressiemodel te skep wat gebruik kan word om die vlak van ernstigheid van PTSV-simptome by SAPD-Iede te voorspel. 'n Derde doel was om 'n bygewerkte lys van die werksverwante stressors wat SAPD-Iede in die gesig staar, saam te stel. In fase een het 19 polisiebeamptes 'n werksverwante streslys saamgestel wat as grondslag vir die stressorvraelys van fase twee gedien het. Fase twee het die voltooiing van 'n reeks vraelyste deur 97 beamptes van 12 stasies in die Wes-Metropool behels. Vraelyste het die volgende ingesluit: die PTSVsirnptoomskaal: self-aanmeldingsweergawe (Foa, Riggs, Daneu & Rothbaum, 1993), die maniere-van-hantering-vraelys (Folkman & Lazarus, 1998), die multidimensionele skaal van waargenome sosiale ondersteuning (Zimet, Dahlem, Zimet & Farley, 1998), 'n vraelys oor die mate van dienservaring, en die stresvraelys. Die uitslae van die regressiemodel het getoon dat waargenome sosiale ondersteuning, asook emosioneelgefokusde hantering, 'n betekenisvolle voordelige uitwerking op die ernstigheid van PTSV -sirnptome het. Daar is gevind dat probleemgefokusde hantering die ernstigheid van PTSV-simptome vererger. Regressiemodel 1 en die gewysigde regressiemodel 2 het nie die uitkomsveranderlike betekenisvol voorspel nie en die model wat die meeste van pas was, is aanbeveel.

Thesis (MPA)--University of Stellenbosch, 2004. / ENGLISH ABSTRACT: The purpose of this thesis is to assess the performance appraisal system, namely the Performance Enhancement Process (PEP), of the South African Police Services at Parow. The premise of the study is that PEP is a sound policy document, but that there are potential problems with its implementation at station level. To this end, the reader is presented with an overview of the relevant literature pertaining to performance appraisals. The shift in managerial philosophy and the organisational change from a force to a service and its effect on performance appraisals are discussed. The results of the empirical study are presented and it is concluded that there are various problems with the implementation of PEP at station level. The researcher presents the following practical recommendations: - Conduct an audit; - Eliminate structural problems; - Adequate appraiser training; - Appraisee training; - Connect the PA system to other organisation systems; and - Obtain a charter from top management. The reader is then presented with a conclusion of the research. / AFRIKAANSE OPSOMMING: Die doel van die tesis is om die prestasie waardering stelsel van die Suid Afrikaanse Polisie Dienste, naamlik die Prestasie Verbeterings Proses (PEP), te evalueer te Parow. Die uitgangspunt van die studie is dat PEP ‘n gesonde beleidsdokument is, maar dat daar egter potensiële probleme is met die implementering daarvan op stasie vlak. Om hieraan te voldoen, word die leser voorsien van ‘n oorsig oor die toepaslike literatuur betrokke tot prestasie waardering. Die verskuiwing in bestuursfilosofie en die organisatoriese verandering van ‘n mag tot ‘n diens en die effek op prestasie waardering word bespreek. Die uitslae van die empiriese studie word aangebied en die gevolgtrekking word gemaak dat daar wel verskeie probleme is met die implementering van PEP op stasievlak. Die navorser bied die volgende prakiese aanbevelings aan: - Die aanvoer van ‘n oudit; - Eliminering van struktuele probleme; - Voldoende “appraiser” opleiding; - “Appraisee” opleiding; - Opkoppeling van die waardeeringstelsel met ander organisatoriese stelsels; en - Kry ‘n handves van topbestuur. Die leser voorsien van ’n gevolgtrekking oor die studie.

Thesis (MPA)--University of Stellenbosch, 2005. / ENGLISH ABSTRACT: This study was undertaken to determine whether a lack of effective service delivery at the South African Police Service at Delft was due to a lack of community participation and development in Delft. Data was collected through a plurality of research methodologies, including participatory action research by means of interviews with role players and participative observation; a literature study; a diachronical study, application of relevant legislation as a guideline as well as input gained by means of discussion with various experts. The collected data was analysed in relation to the theme, the objective of the study and the research hypothesis. The following observations were made as a result of the study: • The local police station SAPS Delft, by acting as a catalyst, has assisted in the establishment of many structures in the community; and • The erecting of a new police station facilitated community participation and development. The study, having considered the observations and drawn conclusions, has offered a number of recommendations namely: • The erecting of a new police station should take place simultaneously with the development of the township where it is situated. By this means all role players will participate. • The local government and relevant national government departments are of the utmost importance when it comes to addressing the root causes of the problems in the community or when putting alternatives in place. The location of a police station should be such that its convenience and accessibility will result in enhanced and sustainable service delivery, provided that the community capitalises on it. Finally, to ensure success, there must be education and training of both the police and the community, facilitated by the SAPS, government departments and NGOs. / AFRIKAANSE OPSOMMING: Die studie is onderneem om vas te stel of die gebrek aan effektiewe dienslewering by Delft Suid-Afrikaanse Polisie Diens te wyte is aan die gebrek aan gemeenskapsdeelname en -ontwikkeling in Delft. Data is ingesamel deur middel van ‘n pluraliteit van navorsingsmetodologië, insluitend die volgende: deelnemende aksie navorsing deur onderhoude met rol spelers en deelnemende waarneming; ‘n literatuurstudie; ‘n diakroniese studie, toepassing van relevante wetgewing as ‘n riglyn asook insae verkry deur besprekings met ‘n verskeidenheid kenners. Die ingesamelde data is geanaliseer in verhouding tot die tema en die doelwitte van die studie en is vergelyk met die navorsingshipotese. Die volgende waarnemings is uit die studie gemaak: • Die plaaslike polisiestasie, Delft SAPD, het as katalisator gedien om baie strukture in die gemeenskap tot stand te bring; en • Die oprigting van ‘n nuwe polisiestasie het gemeenskapsbetrokkenheid en - ontwikkeling gefasiliteer. Die waarnemings in ag geneem, is tot die gevolgtrekking gekom dat die volgende aanbevelings gemaak word: • Die bou van ‘n nuwe polisiestasie moet saam met die ontwikkeling van ‘n woonbuurt geskied, waarby alle rolspelers betrokke moet wees; en • Die plaaslike regering en relevante departemente is van kardinale belang by die aanspreek van die oorsake van probleme in gemeenskappe of om alternatiewe in plek te stel. Die aanwesigheid van ‘n bereikbare en toeganklike polisiekantoor sal beter en volhoubare dienslewering tot gevolg hê indien die gemeenskap daarop kapitaliseer. Laastens verg dit egter opvoeding, vir die polisie sowel as die gemeenskap, en gefasiliteer deur SAPD, staatsdepartemente en nie-regeringsorganisasies om sukses te verseker.