According to a front page editorial in the Wall Street Journal of January 27, 1976, the major barriers to employment of eight million disabled people are attitudinal. Understanding of attitudes - their sources, and their dynamics - must be achieved in order to progress toward a goal of acceptance of handicapped persons as full and equal partners in our society.

Portland student Services, Inc. (PSS), a non-profit student housing corporation, was created under circumstances that were especially arduous. Although thousands of students attending Portland State University in the late 1960s needed housing, state law prohibited the university from providing residential facilities . Many students lived in dilapidated apartment buildings in downtown Portland and faced dislocation from urban renewal programs initiated by the Portland Development Commission. Activists who set out to establish student-run housing also faced hostility from policymakers who resented student-led initiatives in politics and university governance. However, these dedicated student activists aligned with members of the Portland business community and overcame formidable obstacles in establishing permanent student-run housing. In the process, PSS had to contend with difficult political, socio-cultural, and environmental issues. The present study focuses on four major themes: 1) the character of the student housing problem and related legal issues; 2) creation of Portland Student Services; 3) the early operation of PSS; 4) the struggle over construction of off-campus housing.

Professional schools have realized for some time that there is an uncomfortable gap between the requirements of their academic curriculum and the realities of a professional job. The skills required, performance level and final product, are noticeably different in the academic world than in the work world. This void between what is required in school and what is required on the job, has become of increasing concern as larger numbers of academically qualified students compete for a decreasingly smaller number of jobs. Additionally, institutes of higher education, caught in current day fiscal realities, are under pressure from both students and the community to produce programs that are relevant to the external world and practitioners who are trained to function in that world. With these realities in mind, the School of Social Work at Portland State University applied for and received a grant from the Social Rehabilitation Services of the Department of Health, Education and Welfare to begin to examine those skills which are required by middle management personnel in the human service field. The purpose of the project was to develop a curriculum for social work students whose career goals were in the areas of administration, management and planning and which would also include performance measures on which to test for competency. The project was thus entitled, “Performance in Management.”

Now more than ever, speech clinicians are being required to justify the effectiveness of their work by showing results. There are different ways to measure outcomes. For example, outcomes may be measured by testing to determine if change has occurred regarding clinical goals, or by comparing the cost of the treatment to the benefit of the treatment to determine if the treatment was economically sound. Another type of measure is subjective outcomes, such as client satisfaction. Subjective outcomes are difficult to define and measure and few studies of this type have been reported in the literature. Because clinical outcome is dependent, at least to some extent, on client satisfaction (Williams, 1994), and because few studies have been reported in the literature regarding client satisfaction with speech and language services, this area became the focus of the current study. This study sought to answer the following questions: (a) Did the parents think their child benefrtted from the articulation intervention services received at the clinic? and (b) What were parents' attitudes regarding the clinical atmosphere and staff? The Consumer Satisfaction Measure of the American SpeechLanguage- Hearing Association (ASHA) was used in this study because it is broad in scope and contains statements relating to the research questions of the current study. Answers to the research questions were derived from the responses to the survey that was mailed to the parents of 86 children who had received articulation services from the PSU Speech and Hearing Clinic. Ninety-five percent of the parental responses regarding whether parents felt that their children benefited from services obtained at the PSU Speech and Hearing Clinic were positive, indicating that parents were satisfied with the services received. Ninety-one percent of the parental responses regarding parent's attitudes toward the clinical atmosphere and staff were positive. It appears that parents hold favorable views regarding the clinical atmosphere and staff and that they were satisfied with the services their children received at the PSU Speech and Hearing Clinic.

This study investigated the effects of selfesteem, controllability, and optimism, the constructs inherent in positive illusions, on perceived racism. The perceived racism scale in this study was found to contain two dimensions, Equal Opportunity (EO) racism and Authority (AUT) racism. Thirty-seven AfricanAmerican, 64 Asian-American and 100 White-American students at Portland States University {101 females, 100 males and mean age of 25 years) served as subjects. The findings revealed that both African- and AsianAmerican students perceived a racist atmosphere from peer students {EO racism) significantly higher than did the White-American students. However, only AfricanAmerican students perceived greater racism from faculty members (AUT racism) than the White-American students. None of the illusions had an effect on perceived EO racism. However, all types of illusions (self-esteem, controllability and optimism) had a significant effect on perceived racism from faculty members {AUT racism). Higher perception of AUT racism was correlated with less self-esteem(~= -.089, R = .12), less controllability(~= -.319, R < .001), and less optimism (~ = -.144, R = .03). The results of this study support empirical evidence showing that the illusions, especially controllability, change individuals in how they perceive racism when the racism is practiced by authorities.

The purpose of this study was to investigate the survey as a method of assessing client satisfaction with clinical services and to then assess parental satisfaction of clinical services at Portland State University's language clinic using the survey method. The survey asked questions regarding the parents' perceived benefits from the clinic, their perception of the skills of the clinicians who served their children, and the parents' perception of the clinical atmosphere. Eighty-five Consumer Satisfaction Surveys were mailed to 81 parents of children receiving services at Portland State University Speech-Language Clinic between the years 1987 and 1994. Eleven surveys were returned, all containing a signed consent letter, representing a 13% rate. Determining the cause behind the poor response rate for this particular survey was not difficult. No surveys were returned from the years 1987 through 1989. The highest percentage of return was from the year 1994 (38% ), indicating that higher response rates were achieved if the client was polled within 1 year of using clinical services. To further substantiate this conclusion, two of the parents contacted by telephone refused to participate in the survey, and gave length of time as the reason behind their refusal. The overall response to the survey was positive, indicating a high rate of satisfaction among the survey respondents with the services provided at the Portland State University Speech-Language clinic.

This was a follow-up study of graduates of Portland State University's School of Social Work from 1964 to 1973. The study gathered information in four areas: (1) graduates' career patterns, (2) tasks graduates presently perform in their jobs, (3) tasks graduates felt are necessary for students to learn in a school of Social Work, and (4) graduates' continuing education needs and experiences. It was hoped that this information would prove valuable in curriculum design, both in the School of Social Work and in the Division of Continuing Education. I A stratified random sample of sixty-one graduates, totaling 15.4% of the ten-year population of 396 graduates, was surveyed by mailed questionnaire. Fifty-two of these responded for a return rate of 85.3%. Results from the questionnaire were transferred to punch cards and frequencies, means, standard deviations, and a factor analysis of data were performed by computer. Forty-five of the fifty-two respondents considered themselves to be presently practicing social work. Twenty-four of these respondents worked primarily in direct treatment, and all but one of these reported having collateral duties in administration or facilitative services. Respondents showed almost no interest in pursuing further graduate study in social services or any other'field, and indicated only moderate interest· in continuing education seminars or classes. Of all continuing education offerings, family therapy received the highest interest score and research received the lowest. Respondents felt that the most important tasks to be taught in graduate school were direct service tasks. A factor analysis was performed to reduce these tasks to more easily reportable shared factors, and the tasks seen as most crucial for learning were those concerned with direct treatment, resource assistance, and client contact. Although respondents believed that direct service tasks -should be stressed in the School curriculum, most of the respondents also were performing non-direct service tasks such as leadership and consultation in group process.

The alumni survey conducted at Portland State University School of Social Work by second year students had two purposes. One purpose was to fulfill the research practicum requirements of a Masters of Social Work degree by providing experience in the area of applied survey research. The other was to provide a data base for future alumni research at the school.

The purpose of this research practicum is to determine the predictability of an admissions rating instrument and the effectiveness of the admission process in assessing potential of individuals seeking admission to the School of Social Work, Portland State University, Fall Term, 1972. The study is based on the hypothesis that the instrument in question is an accurate predictor of student performance at the graduate level. Research was completed through a survey of the literature and an examination of the correlation between student ratings at admission and ratings of actual performances. The method of data collection was to request class and field instructors to rate student performance on the identical instrument utilized by the school admissions panel. Parallels were then drawn to determine to what extent members of the admissions panel were able to pre-judge student success according to the graduate standards delineated by the instrument.

Program evaluation (PE) is important for ESL programs but also difficult. As the scope of PE has grown, student voices have increasingly been included. Alumni provide unique perspectives, but Portland State University's (PSU) Intensive English Language Program (IELP) currently has no exit survey. Furthermore, little research uses alumni data, so this constructivist, mixed-methods study used data triangulation to compare the perceptions of former IELP students with those of three other stakeholder groups -- the topic: IELP student preparedness for PSU. Both online surveys and interviews were conducted, and participants included 63 former and 33 current IELP students, 27 IELP faculty members, and 29 PSU faculty members. Overall, respondents often praised the program with regard to how it prepares international students for mainstream classes. However, many also expressed that students were less ready for reading, in comparison to other language skills. Additionally, there was agreement regarding emotional challenges, limited faculty supportiveness, vocabulary, and speaking to and in front of native speakers, among other topics. While there are implications for the IELP, perhaps more importantly, there are implications for PSU.