Submitted by Automa??o e Estat?stica (sst@bczm.ufrn.br) on 2017-01-03T18:12:09Z No. of bitstreams: 1 MariaAparecidaDaCosta_DISSERT.pdf: 1369790 bytes, checksum: d69bfa1251cd62fa6cf8c748ae490c12 (MD5) / Approved for entry into archive by Arlan Eloi Leite Silva (eloihistoriador@yahoo.com.br) on 2017-01-04T19:41:03Z (GMT) No. of bitstreams: 1 MariaAparecidaDaCosta_DISSERT.pdf: 1369790 bytes, checksum: d69bfa1251cd62fa6cf8c748ae490c12 (MD5) / Made available in DSpace on 2017-01-04T19:41:03Z (GMT). No. of bitstreams: 1 MariaAparecidaDaCosta_DISSERT.pdf: 1369790 bytes, checksum: d69bfa1251cd62fa6cf8c748ae490c12 (MD5) Previous issue date: 2016-01-29 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior (CAPES) / Em Lingu?stica Aplicada (LA), as investiga??es sobre o uso da linguagem em contextos institucionais, diferentes das do dom?nio pedag?gico, come?aram a se delinear, sobretudo nas pesquisas de base etnogr?fica, em meados dos anos 1990. Segundo Moita Lopes (1998; 2011), constituem exemplos de tais pesquisas aquelas ambientadas em contextos profissionais como o jur?dico, o da enfermagem hospitalar e o da seguran?a p?blica, assinalando o interesse acad?mico pelo modo como as pessoas agem discursivamente ao se utilizarem da leitura e da escrita em situa??es de trabalho. Tendo por pano de fundo o campo da LA, na acep??o ora elucidada, e sua interface com os estudos de Letramento, a presente investiga??o se constitui de uma pesquisa descritiva, com abordagem de dados qualitativa e tra?os de vertente etnogr?fica (MOREIRA; CALEFFE, 2006; BOGDAN; BIKLEN, 2006; CAN?ADO, 1994). Seu objetivo consiste em descrever as pr?ticas de letramento em atividades censit?rias desenvolvidas por T?cnicos e Agentes de Pesquisa do Instituto Brasileiro de Geografia e Estat?stica (IBGE) na realiza??o da Pesquisa Nacional por Amostra de Domic?lios (PNAD). Especificamente, busca conhecer e caracterizar as rotinas letradas atinentes ao contexto de trabalho dos referidos servidores, no sentido de contribuir para a amplia??o do foco das pesquisas sobre o Letramento nesse locus em particular e, consequentemente, favorecer uma melhor compreens?o de suas ocorr?ncias linguageiras como meio de legitima??o do discurso institucional inerente ao dom?nio censit?rio. Em termos de abordagem te?rica, a pesquisa se baseia nos postulados dos Estudos de Letramento (STREET, 2014 [1995], 1993, 1984; HAMILTON, 2000; KLEIMAN, 1995; ROJO, 2009; OLIVEIRA, 2008; 2010) com ?nfase no Letramento Laboral (PAZ, 2008), sob o vi?s do Interacionismo Sociodiscursivo (BRONCKART, 1999; 2006; 2008; MACHADO, 2005; GUIMAR?ES et al., 2007). A partir das categoriza??es propostas por Hamilton (2000) acerca dos elementos vis?veis e n?o vis?veis nos eventos e pr?ticas letradas, as descri??es empreendidas t?m apontado para a relev?ncia do processo instrucional oferecido pelo IBGE aos seus servidores e tamb?m para as recorrentes a??es linguageiras orientadas para o convencer, constitutivo ao fazer profissional desses participantes. Essas estrat?gias discursivas se fazem notar, sobretudo, no trabalho dos Agentes de Pesquisa, cujo grupo est? diretamente vinculado ao contexto de vida dos informantes quando das circunst?ncias de coleta nos domic?lios, figurando, portanto, como porta-vozes institucionais da esfera pesquisada frente ? conjuntura social. / In Applied Linguistics (AL), the investigation towards the use of language in institutional contexts, that one different from the educational field, had its starting point in the mid-1990s, especially through ethnographic researches. According to Moita Lopes (1998; 2011) these investigations are likely to take place within professional contexts such as the juridical system, hospitals and nursing institutions as well as the ones concerning public safety, setting forth the academic interest in the way one discursively behaves when using reading and writing in their work place. Having the scientific background of the AL field, defined and herein elucidated, together with its interface with the literacy studies, this investigation is a descriptive research with a qualitative approach and traits of ethnographic component (MOREIRA; CALEFFE 2006; BOGDAN; BIKLEN, 2006; CAN?ADO, 1994). The broader objective of this master?s thesis is to discuss literacy practices in census activities carried by technicians and research agents of the Brazilian Institute of Geography and Statistics (IBGE), when carrying out the National Household Sample Survey (PNAD). Also, this study specifically attempts to identify and characterize literate routines related to the working context of these servants in order to contribute to the enhancement of the scope of researches on Literacy in this particular locus, thus, promoting a better understanding of their utterances as a means to legitimate the institutional discourse inherent within the census area. In terms of theoretical approach, this thesis is based on Literacy Studies (STREET, 2014 [1995]; 1993; 1984; HAMILTON, 2000; KLEIMAN, 1995; OLIVEIRA, 2008; 2010; ROJO, 2009), with emphasis on Labor Literacy (PAZ, 2008), as well as some contributions from the Socio-discursive Interactionism (BRONCKART, 1999; 2006; 2008; MACHADO, 2005; GUIMAR?ES et al., 2007). In accordance with the categorizations proposed by Hamilton (2000) towards the visible and non-visible elements in Literacy events and practices, the analysis has pointed out the relevance of the continuum education offered by IBGE to its servants as well as the importance of guidance on oriented utterances in order to boost the skills of such servants to convince, once this is one of the key abilities within the job of the participants. Such discursive strategies are noticed especially in the work of research agents, whose group is directly linked to the context of the life of their informants when collecting their information at their houses, hence, these research agents also work as institutional spokesmen within the social conjuncture of the people they speak to.

Made available in DSpace on 2014-12-17T15:07:07Z (GMT). No. of bitstreams: 1 AnaMOP_Capa_ate_Cap1.pdf: 215514 bytes, checksum: 1208dfb386a5984e8813c80913053427 (MD5) Previous issue date: 2008-11-06 / Nursing documentation is a literacy practice which is regulated by law. Among the written practices of the literacy field, nursing registration is understood as the attendance resume of the main problems and occurrences on duty. In other words it is a document and a communication instrument used by hospital orderly on duty. It s main goal is to keep a record of the information which is necessary to the continuity of the activities as well as to the assistance to the patients. Taking into consideration the complexity of this kind of literacy practice, this study which took place in a hospital context, aims at studying the nursing registration process in order to explain its implementation in the nursing field. The discussion is situated in the area of applied linguistics, and it makes a linkage between linguistics approaches and language questions which are related to the area of discourse at work. The theoretical foundations come from contemporary literacy studies such as Hamilton (2000) who proposes the following categories: participants, domain, artifacts and activities. The analysis was guided by the principles of the ethnographic methodology which proposes that the researcher spends much time in the field and uses a set of techniques in order to collect data related to the subjects speech as well as their deeds concerning the research main object. The data were collected through field observations, analysis of 100 nursing records, 04 reflective sessions and interviews as well involving 36 nurses. On one hand, the analysis reveals the importance of the nursing records in terms of documentation and communication. On the other hand, it shows informational, compositional as well as normative difficulties in terms of linguistics and legal aspects. For, we conclude that these questions need to be addressed through the process of intervention especially in events of teacher in service activities so that the professional nurses may improve their practice in relation to the elaboration of the nursing documentation on duty / A produ??o de registros constitui uma pr?tica da enfermagem hospitalar, tendo sua efetiva??o institu?da e orientada por lei. Dentre as pr?ticas de escrita da ?rea, o registro de ordens e ocorr?ncias ? concebido como o resumo do plant?o, dos problemas e das ocorr?ncias mais importantes, apresentando-se como documento e instrumento de comunica??o utilizado por profissionais a cada turno de trabalho. Seu principal prop?sito consiste em disponibilizar informa??es que possibilitem n?o apenas a continuidade das atividades, mas tamb?m a sequencialidade da assist?ncia oferecida aos pacientes. Considerando a complexidade dessa pr?tica de letramento, este estudo, que se desenvolve no cen?rio de uma institui??o p?blica hospitalar, tem como objetivo compreender e descrever o processo de efetiva??o e uso dos referidos registros, com vistas a explicar sua implementa??o no dom?nio da enfermagem. A discuss?o se situa no campo da Lingu?stica Aplicada contempor?nea e sua relev?ncia reside nas conex?es que estabelece entre as abordagens lingu?sticas e as quest?es de linguagem inerentes ? esfera institucional do trabalho. Em termos te?ricos, fundamenta-se nas postula??es dos estudos de letramento, elegendo como categorias de an?lise os elementos: participantes, dom?nio, artefatos e atividades, estabelecidos por Hamilton (2000), ao discorrer sobre eventos e pr?ticas de letramento. Metodologicamente, a abordagem proposta segue orienta??es da pesquisa etnogr?fica na medida em que resulta da imers?o do pesquisador no universo investigado com a utiliza??o de conjunto de t?cnicas do olhar e do perguntar para depreender como agem e o que dizem os sujeitos em rela??o ? elabora??o dos registros em estudo. O corpus da pesquisa compreende 100 registros de ordens e ocorr?ncias, observa??es de campo, 04 sess?es reflexivas e entrevistas dirigidas realizadas com 36 profissionais de enfermagem. A an?lise dos dados evidencia a import?ncia documental e interacional dessa pr?tica ao mesmo tempo em que revela dificuldades de natureza informacional, composicional e normativa em termos de aspectos legais e lingu?sticos. Nesse sentido, conclui-se que essas quest?es merecem ser discutidas por meio de processo de interven??o, especialmente em eventos de forma??o continuada, na perspectiva de que os profissionais de enfermagem possam aprimorar procedimentos no tocante ? tarefa de elabora??o dos registros de ordens e ocorr?ncias