Syftet med detta arbete är att öka förståelsen för hur kärnprocesser kan förbättra lagerhållningen i ett företag. Genom att först kartlägga vilka företagets kärn- och stödprocesser är och sedan undersöka hur kärnprocesserna påverkar lagerhållningen kan syftet uppnås. Därmed besvaras problematiseringsfrågan som är följande; På vilka sätt kan lagerhållningen, genom identifiering av kärnprocesserna förbättras på ett företag med E-handel? Arbetet har genomförts på ett av koncernen Nordic E-Commerce Groups dotterbolag, Nordic Inc som är ett E-handelsföretag som säljer bläckpatroner och kontorsmaterial till både företag och privatpersoner. Inledningsvis genomfördes en kartläggning av Nordic Incs processer genom observationer och intervjuer med koncernens VD. När kartläggningen var sammanställd visade det sig att de kärnprocesser som fanns på Nordic Inc var Lager, Inköp och Kundservice. Dessa behandlades sedan mer ingående genom intervjuer med cheferna för varje kärnprocess för att se hur kärnprocesserna påverkar lagerhållningen. Det visade sig vara på sådant sätt att kundservice inte påverkar lagerhållningen på något sätt. Snarare tvärt om då kundservice blir lidande på grund utav den bristande lagerhållningen. Tillvägagångssätten på lagret påverkar lagerhållningen genom bristande artikelplacering, svårtillgänglighet, bristande kontroll över lagersaldo och artiklarnas skick. Vilket i sin tur påverkar kostnader för inventarier och personal. Inköp är den kärnprocess som påverkar lagerhållningen mest då beslut som tas i inköpsprocessen återspeglas i den bristande lagerhållningen. / The purpose of this study is to increase the understanding of how primary activities can improve the inventory management in an E-commerce company. By first identifying the company's primary and support activities, and then exam how the primary activities affect the inventory management, the purpose is achieved and the thesis question can be answered which is; By identifying the primary activities, in what ways could the inventory management be improved in an E-commerce company? The study has been carried out at Nordic E-commerce Group’s affiliate Nordic Inc. The affiliate is an E-commerce company that sells ink cartridges and office supplies to both businesses and individuals. Initially, the different processes of Nordic Inc.’s were found through observations and interviews with the CEO. When the analyze of the processes was completed, the primary activities found at Nordic Inc were inventory in the warehouse, purchasing and customer service. These were then processed thoroughly, by interviews with the managers of each activity to discover how each one effect the inventory management. The results showed that customer service does not affect inventory in any way. Instead the opposite could be found as customer service is suffering because of inventory. The approaches when working with inventory affect the inventory management through a lacking article placement, inaccessibility, lack of control over stock levels and the condition of articles. This in turn affects the cost of products and personnel. Purchase is the primary activity that affects inventory the most, as the decisions taken in the purchasing process are reflected in inventory.

No business can effectively be managed without the proper management and information that reflects and creates the milieu it operates in. Business performance management creates the framework in which a structured approach can be followed in setting the scene for a predictive and controllable environment. Business intelligence creates the information structures; information relationships and a reflection of the value chain of the business. By combining the two methodologies it creates a total business solution that harmonises all aspects of value creation in an objective manner. The aim of this study is to conduct a thorough theoretical study on the relevant aspects involved in business performance management and business intelligence, and to assess the relationship of business performance management and business intelligence within the South African natural resource' mining and manufacturing sector. The various processes of business performance management and business intelligence are discussed in the literature study. During the literature research several approaches to business performance management implementations and the pros and cons of business performance management are discussed. A broad look at business intelligence is done, with key focus on delivering of information. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

No business can effectively be managed without the proper management and information that reflects and creates the milieu it operates in. Business performance management creates the framework in which a structured approach can be followed in setting the scene for a predictive and controllable environment. Business intelligence creates the information structures; information relationships and a reflection of the value chain of the business. By combining the two methodologies it creates a total business solution that harmonises all aspects of value creation in an objective manner. The aim of this study is to conduct a thorough theoretical study on the relevant aspects involved in business performance management and business intelligence, and to assess the relationship of business performance management and business intelligence within the South African natural resource' mining and manufacturing sector. The various processes of business performance management and business intelligence are discussed in the literature study. During the literature research several approaches to business performance management implementations and the pros and cons of business performance management are discussed. A broad look at business intelligence is done, with key focus on delivering of information. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2012.

The opening of the refugee camp in Dowa by the Malawi Government, with support from UNHCR meant that the population of that area was increased abruptly. This led to an increase in socio- economic activities resulting into high demand of energy, food and other amenities from the natural environment. The impact of the refugees on the host community and their relationship was central in this research. The main aim of the study was to assess the environmental and socio-economic impacts for hosting refugees at the Dzaleka Refugee Camp in Dowa. The study used both quantitative and qualitative methods in data collection. A structured questionnaire, focus group discussions and key informant interviews were used to collect data and analysed using the Statistical Package for the Social Sciences (SPSS) Version 16.0. In total, 237 household heads and 6 key informants were interviewed. In addition, 4 focus group discussions were conducted. Qualitative data, collected through focus group discussions helped in explaining and understanding the results from the questionnaire. The most evident environmental impacts reported by respondents were: deforestation and firewood depletion; land degradation and water pollution. It is important to note that such environmental impacts can affect the long-term livelihood opportunities of both refugees and host population. The camp establishment has had socio-economic impacts regarded as positive by the majority of the respondents. Although most hosts still struggle to survive, the camp has created a larger market for generating income and better opportunities to provide basic needs such as food and water. The majority of host respondents use the refugee camp for providing livelihoods. Most respondents reported that refugees are regularly benefitting from privileged access to resources unavailable to the local host population. In this respect, refugees at Dzaleka were offered opportunities for education, literacy, vocational training, health and basic livelihood. The most reported negative social impacts are exposure to more conflicts and increased insecurity. Both of these impacts relate to the relationship between the host community and refugee population. / Environmental Sciences / M. Sc. (Environmental Management)

My thesis mainly deals with Activity Based Costing (ABC), but focuses also on the matters related to traditional costing. Based on the current-state analysis of a selected manufacturing enterprise, in particular in the area of costing, a primary ABC model that is applicable in the conditions of the enterprise has been designed. The last part of the thesis presents a comparison between the results achieved while using a traditional product costing method and ABC methodology.