A dissertação trata do acesso aos serviços de alta complexidade, particularmente os exames diagnósticos e complementares, estudado entre usuários de planos de saúde privados que buscam atendimento e diagnóstico especializado. Desde a década de 80 o usuário do sistema público de saúde vem procurando a saúde suplementar. Contudo, afirmar que o acesso é garantido no domínio privado, através da contratação dos planos de saúde, é uma incerteza que rodeia a inspiração para esta pesquisa, que se justifica pela relevância de ações que possibilitem a melhora da qualidade regulatória dos planos de saúde, a partir do controle social de seus usuários. O objetivo geral é analisar as percepções do acesso aos exames de alta complexidade nos serviços de saúde privados entre usuários de planos de saúde. Os objetivos específicos são descrever as percepções dos usuários de planos de saúde acerca do acesso aos exames de alta complexidade; analisar as motivações dos usuários de planos de saúde privados para a realização de exames de alta complexidade através da rede privada de assistência; e analisar o nível de satisfação dos usuários de planos de saúde quanto ao acesso aos exames de alta complexidade. A metodologia é qualitativa-descritiva, onde a amostra foi de trinta usuários de planos de saúde, acima de 18 anos, selecionados no campo de estudo no ano de 2010. O cenário de estudo foi um laboratório privado de medicina diagnóstica no Rio de Janeiro. As técnicas de coleta de dados utilizadas foram formulário e entrevista individual estruturada. A análise do formulário foi realizada através de estatística descritiva, e as entrevistas através da análise de conteúdo temática-categorial. Os usuários de plano de saúde declararam que o acesso é garantido com facilidade para os exames de alta complexidade. Suas principais motivações para a realização desses exames na rede privada de assistência foram caracterizadas pela rapidez de atendimento, flexibilidade e facilidade de marcação pela internet, telefone ou pessoalmente no laboratório estudado, pronta entrega dos resultados, dificuldade e morosidade do atendimento do SUS, localização do prestador credenciado próxima de bairros residenciais ou do trabalho, resolutividade diagnóstica de imagem de excelência, possibilidade de escolha pelo usuário entre as modalidades aberta e fechada de ressonância magnética e tomografia computadorizada, além da densitometria óssea que foram facilmente acessíveis a todos os sujeitos da pesquisa. O nível de satisfação foi correspondido com a rapidez na realização dos exames em caráter eletivo e de urgência quase equiparados na escala de tempo de acordo com os usuários. Contudo, embora as notas de avaliação dos usuários quanto aos seus planos de saúde tenham sido altas, foram abordadas algumas dificuldades, tais como: prazos de validade dos pedidos médicos com datação prévia; solicitações de senhas de autorização pela operadora; burocracia nos procedimentos de agendamento; dificuldades de acesso para tratamentos como implantes, fisioterapia, RPG, pilates, home care, consultas de check up; negação de reembolsos; restrição de materiais cirúrgicos, em especial as próteses e órteses; e restrições específicas de grau para cirurgias de miopia. Conclui-se que o atendimento rápido dos exames de imagem de alto custo na amostra foi descrito como satisfatório, embora a percepção de rapidez possa variar em função do tipo de produto do plano de saúde privado contratado, com necessidade de melhoria regulatória em alguns aspectos pontuais da saúde suplementar. / This dissertation deals with access to services of high complexity, particularly diagnostic and complementary exams between users of private health system that seek specialized treatment and diagnosis care. Since the 80's people has being looking for additional health system. However, say that access is guaranteed in the private system, is an uncertainty that leads the inspiration for this research, which is justified by the importance of actions that enable the improvement of regulatory quality of health plans from social control of its users. The overall objective is to analyze the perceptions to access high complexity exams in the health system between users of private health plans. The specific objectives are to describe the perceptions of users of health plans to access high complexity exams; analyze motivations from users of private health plans for the exams of high complexity through the private network; and analyze the level of users satisfaction with health plans regarding access to tests of high complexity. The methodology is qualitative-descriptive, and the sample was thirty users of private health care system greater than 18 years, selected in 2010. The research scenario was a private laboratory of medical diagnostic in Rio de Janeiro. Data collection techniques used were individual interviews and structured form. The analysis was performed by the form of descriptive statistics, and interviews through the analysis of thematic content-category. Users of health plan stated that the access is guaranteed with facility for tests of high complexity. Their main motivations for doing exams in private health care services were characterized by quick responsiveness, flexibility and ease of marking their exams by internet, telephone or personally in the laboratory, prompt delivery of results, difficulty and length of service in SUS, location of laboratory near home or work, excellence resolution in diagnostic image, user choice between open and closed methods of magnetic resonance and computed tomography, and bone densitometry were easily accessible to all research subjects. Satisfaction level was reached by quickly resolution of the exams, and performing elective and emergency procedures in almost similar time scale, according to users. However, although evaluation from users with their health plans have been high, some difficulties were pointed such as validity periods for realization of exams; according to the date on the medical application; password requests for authorization by the operator; bureaucracy in procedures for scheduling exams; and poor access to treatments such as implants; physiotherapy; RPG; pilates; homecare; check ups; denied refunds; restricted surgical materials; in particular prosthetics and orthotics; and specifics degree limitation for myopia surgery. We conclude that the quickly response of high complexity exams were described as satisfactory, although the perception of speed may vary depending on the type of private health plans contracted, with the need for regulatory improvement in specific points in privete health system.

Submitted by Fabiana Gonçalves Pinto (benf@ndc.uff.br) on 2017-07-13T20:04:34Z No. of bitstreams: 1 Socrates Miranda de Oliveira Xavier Schwartz.pdf: 2393385 bytes, checksum: ef4be0240a2e0a50a35d7b88e2366103 (MD5) / Made available in DSpace on 2017-07-13T20:04:34Z (GMT). No. of bitstreams: 1 Socrates Miranda de Oliveira Xavier Schwartz.pdf: 2393385 bytes, checksum: ef4be0240a2e0a50a35d7b88e2366103 (MD5) Previous issue date: 2017 / Mestrado Acadêmico em Ciências do Cuidado em Saúde / Introdução: A identificação acurada do diagnóstico de enfermagem Recuperação cirúrgica retardada (código 00100) pode auxiliar no planejamento do cuidado, proporcionando a segurança cirúrgica para prevenção de danos ao paciente. Objetivo: Avaliar o diagnóstico de enfermagem recuperação cirúrgica retardada em pacientes cirúrgicos da rede suplementar de saúde. Método: Trata-se de um estudo de coorte prospectiva com uma amostra aleatória simples de 144 participantes. Com esse tamanho amostral pode-se afirmar que as proporções identificadas consideram-se ao nível de confiança de 95% e a erros percentuais máximos de 8,37%. Foram critérios de inclusão: idade igual ou superior a 18 anos; estar no segundo dia de pós-operatório, ou seja, pós-operatório mediato de cirurgias urológicas ou cirurgia geral; que puderam ser acompanhados até o momento da alta hospitalar e que apresentaram disponibilidade para atender uma ligação telefônica após um mês da alta hospitalar. Critérios de exclusão: pacientes em reinternação para revisão cirúrgica de procedimento realizado nos últimos 60 dias. A coleta de dados foi realizada no período de março a setembro de 2016 por meio do instrumento de produção de dados, cujas variáveis foram as características definidoras e os fatores relacionados do diagnóstico de enfermagem recuperação cirúrgica retardada. Os dados sociodemográficos e clínicos provenientes da análise documental de consulta ao prontuário também foram coletados e decodificados através de instrumento de avaliação. Para a análise dos dados, utilizou-se o programa SPSS (Statistical Package for the Social Science), versão 22.0, e o programa Microsoft Excel 2007. Resultados: A incidência de Recuperação cirúrgica retardada foi estimada em 6,9%. O tempo de internação total (0,026) e o tempo de internação pós-operatório (0,001) foram distintos nos dois grupos. A ocorrência do diagnóstico não esteve relacionada à idade (0,505), nem ao sexo do paciente (0,745); ou ao tipo de cirurgia, se geral ou urológica (0,309). Apendicectomia foi a cirurgia mais incidente estimada em 5,3%, juntamente com a Remoção de Cálculo Renal, estimada em 7,1%. As características definidoras do Diagnóstico que estiveram significativamente associadas foram: Mobilidade Prejudicada (0,033); Perda de apetite (p 0,011); Precisa de ajuda para o autocuidado (0,038) e Desconforto (0,014). Ao considerar que as melhores características definidoras são aquelas que maximizam simultaneamente tanto a Se (sensibilidade) quanto a Es (especificidade) e Ac (acurácia), teve-se: Perda de Apetite (Se=70; Es=71,6; Ac=71,5); Precisa de Ajuda para o Autocuidado (Se=70%; Es=657%; Ac=66%); Desconforto (Se=80,0%; Es=64,2%; Ac=65,3%) e Mobilidade Prejudicada (Se=80,0%; Es=55,2%; Ac=56,9%). Conclusão: A taxa de incidência de recuperação cirúrgica retardada é maior na rede pública de saúde quando comparada à rede suplementar. A identificação do diagnóstico possibilita instituir medidas protetoras que previnem prolongamento no tempo da recuperação cirúrgica e promover adoção de políticas para segurança do paciente cirúrgico / Introduction: The accurate identification of the nursing diagnosis delayed surgical recovery (code 00100) can aid in the care plan, providing surgical safety to prevent harm to patients. Objective: To evaluate the nursing diagnosis delayed surgical recovery in surgical patients in a private healthcare system. Method: This is a prospective cohort study with a simple random sample of 144 participants. With this sample size, it can be stated that the proportions identified are considered at the 95% confidence level and at maximum posible percentage errors of 8.37%. The inclusion criteria were: Age equal to or greater than 18 years; Being on the second postoperative day, ie, after 24 hours of urological or general surgeries; Those who could be followed up until the moment of hospital discharge and who were available to answer a telephone call after one month of hospital discharge. Exclusion criteria: patients in readmission for surgical revision of procedures performed in the last 60 days. Data collection was carried out from March to September 2016 through an instrument of data production, whose variables were the defining characteristics and related factors of the nursing diagnosis delayed surgical recovery. Sociodemographic and clinical data obtained from the documentary analysis of the medical records were also collected and decoded through an assessment instrument. Statistical Package for the Social Science, version 22.0, and the program Microsoft Excel 2007 were used to analyze the data. Results: The incidence of delayed surgical recovery was estimated at 6.9%. The total hospitalization time (0.026) and the time of postoperative hospitalization (0.001) were distinct in both groups. The occurrence of the diagnosis was not related to age (0.505) nor to the sex of the patient (0.745); Or to the type of surgery, whether general or urological (0,309). Appendectomy was the most incident surgery estimated at 5.3%, together with Renal Calculus Removal, estimated at 7.1%. The defining characteristics of the Diagnosis significantly associated were: Impaired Mobility (0.033); Loss of appetite (p 0.011); Requires assistance for self-care (0.038) and Discomfort (0.014). When considering that the best defining characteristics are those that maximize both Se (sensitivity) and Sp (specificity) and Ac (accuracy), we have: Loss of Appetite (Se=70%, Sp=71.6, Ac=71.5); Requires assistance for self-care (Se=70%, Sp=65,7%, Ac=66%); Discomfort (Se=80.0%, Sp=64.2%, Ac=65.3%) and Impaired Mobility (Se=80.0%, Sp=55.2%, Ac=56.9%). Conclusion: The incidence rate of delayed surgical recovery is higher in the public health system when compared to the private system. The diagnosis identification makes possible to institute protective actions that prevent extension of the days for surgical recovery, and promote adoption of policies for safety of the surgical patient

A dissertação trata do acesso aos serviços de alta complexidade, particularmente os exames diagnósticos e complementares, estudado entre usuários de planos de saúde privados que buscam atendimento e diagnóstico especializado. Desde a década de 80 o usuário do sistema público de saúde vem procurando a saúde suplementar. Contudo, afirmar que o acesso é garantido no domínio privado, através da contratação dos planos de saúde, é uma incerteza que rodeia a inspiração para esta pesquisa, que se justifica pela relevância de ações que possibilitem a melhora da qualidade regulatória dos planos de saúde, a partir do controle social de seus usuários. O objetivo geral é analisar as percepções do acesso aos exames de alta complexidade nos serviços de saúde privados entre usuários de planos de saúde. Os objetivos específicos são descrever as percepções dos usuários de planos de saúde acerca do acesso aos exames de alta complexidade; analisar as motivações dos usuários de planos de saúde privados para a realização de exames de alta complexidade através da rede privada de assistência; e analisar o nível de satisfação dos usuários de planos de saúde quanto ao acesso aos exames de alta complexidade. A metodologia é qualitativa-descritiva, onde a amostra foi de trinta usuários de planos de saúde, acima de 18 anos, selecionados no campo de estudo no ano de 2010. O cenário de estudo foi um laboratório privado de medicina diagnóstica no Rio de Janeiro. As técnicas de coleta de dados utilizadas foram formulário e entrevista individual estruturada. A análise do formulário foi realizada através de estatística descritiva, e as entrevistas através da análise de conteúdo temática-categorial. Os usuários de plano de saúde declararam que o acesso é garantido com facilidade para os exames de alta complexidade. Suas principais motivações para a realização desses exames na rede privada de assistência foram caracterizadas pela rapidez de atendimento, flexibilidade e facilidade de marcação pela internet, telefone ou pessoalmente no laboratório estudado, pronta entrega dos resultados, dificuldade e morosidade do atendimento do SUS, localização do prestador credenciado próxima de bairros residenciais ou do trabalho, resolutividade diagnóstica de imagem de excelência, possibilidade de escolha pelo usuário entre as modalidades aberta e fechada de ressonância magnética e tomografia computadorizada, além da densitometria óssea que foram facilmente acessíveis a todos os sujeitos da pesquisa. O nível de satisfação foi correspondido com a rapidez na realização dos exames em caráter eletivo e de urgência quase equiparados na escala de tempo de acordo com os usuários. Contudo, embora as notas de avaliação dos usuários quanto aos seus planos de saúde tenham sido altas, foram abordadas algumas dificuldades, tais como: prazos de validade dos pedidos médicos com datação prévia; solicitações de senhas de autorização pela operadora; burocracia nos procedimentos de agendamento; dificuldades de acesso para tratamentos como implantes, fisioterapia, RPG, pilates, home care, consultas de check up; negação de reembolsos; restrição de materiais cirúrgicos, em especial as próteses e órteses; e restrições específicas de grau para cirurgias de miopia. Conclui-se que o atendimento rápido dos exames de imagem de alto custo na amostra foi descrito como satisfatório, embora a percepção de rapidez possa variar em função do tipo de produto do plano de saúde privado contratado, com necessidade de melhoria regulatória em alguns aspectos pontuais da saúde suplementar. / This dissertation deals with access to services of high complexity, particularly diagnostic and complementary exams between users of private health system that seek specialized treatment and diagnosis care. Since the 80's people has being looking for additional health system. However, say that access is guaranteed in the private system, is an uncertainty that leads the inspiration for this research, which is justified by the importance of actions that enable the improvement of regulatory quality of health plans from social control of its users. The overall objective is to analyze the perceptions to access high complexity exams in the health system between users of private health plans. The specific objectives are to describe the perceptions of users of health plans to access high complexity exams; analyze motivations from users of private health plans for the exams of high complexity through the private network; and analyze the level of users satisfaction with health plans regarding access to tests of high complexity. The methodology is qualitative-descriptive, and the sample was thirty users of private health care system greater than 18 years, selected in 2010. The research scenario was a private laboratory of medical diagnostic in Rio de Janeiro. Data collection techniques used were individual interviews and structured form. The analysis was performed by the form of descriptive statistics, and interviews through the analysis of thematic content-category. Users of health plan stated that the access is guaranteed with facility for tests of high complexity. Their main motivations for doing exams in private health care services were characterized by quick responsiveness, flexibility and ease of marking their exams by internet, telephone or personally in the laboratory, prompt delivery of results, difficulty and length of service in SUS, location of laboratory near home or work, excellence resolution in diagnostic image, user choice between open and closed methods of magnetic resonance and computed tomography, and bone densitometry were easily accessible to all research subjects. Satisfaction level was reached by quickly resolution of the exams, and performing elective and emergency procedures in almost similar time scale, according to users. However, although evaluation from users with their health plans have been high, some difficulties were pointed such as validity periods for realization of exams; according to the date on the medical application; password requests for authorization by the operator; bureaucracy in procedures for scheduling exams; and poor access to treatments such as implants; physiotherapy; RPG; pilates; homecare; check ups; denied refunds; restricted surgical materials; in particular prosthetics and orthotics; and specifics degree limitation for myopia surgery. We conclude that the quickly response of high complexity exams were described as satisfactory, although the perception of speed may vary depending on the type of private health plans contracted, with the need for regulatory improvement in specific points in privete health system.

Pharmaceutical care can be defined as “the care that a given patient requires and receives which assures safe and rational drug usage” (Mikael et al., 1975:567). The supply of medication is an important link in the health care chain, and the supply of chronic medication specifically was reviewed in this study. The World Health Organization (WHO, 2008d) states that chronic disease and related deaths are increasing in low- and middle-income countries, causing 39% and 72% of all deaths in low- and middle-income countries respectively. The main objective of this study was to investigate the difference between chronic medication prescribing patterns and subsequent claiming patterns for community (retail) and mail order (courier) pharmacies in the South African private health care sector. Computerized claims data for the period 1 January 2009 to 31 December 2010 were extracted from the database of a South African pharmaceutical benefit management company. The chronic database consisted of 6 191 147 prescriptions (N = 17 706 524), 14 045 546 items (N = 42 176 768) at a total cost of R2 126 516 154.00 (N = R4 969 436 580.88). A quantitative, retrospective, cross-sectional drug utilisation review was conducted, and data were analysed using the Statistical Analysis System® programme. Various providers of chronic medication were analysed, namely dispensing doctors, dispensing specialists, courier pharmacies and retail pharmacies. Chronic medication represented 34.97% of all medication prescribed. Retail pharmacies dispensed 79% of this chronic medication (n = 2 441 613 items) and courier pharmacies 19% (n = 610 964 items). Courier pharmacies dispensed 1 147 687 prescriptions containing chronic medication and retail pharmacies dispensed 4 900 282. The average cost per prescription for chronic medication at retail pharmacies was R325.43 ± R425.74 (2009) and R335.10 ± R449.84 (2010), and that of courier pharmacies was R398.56 ± R937.61 in 2009 and R436.57 ± R1199.46 in 2010. The top-five chronic medication groups dispensed by both these pharmacy types were selected according to the number of unique patients utilising these medications for at least four consecutive months. The most utilised chronic medication groups were ACE inhibitors (n = 1 611 432), statins (n = 1 449 732), diuretics (n = 962 670), thyroid medication (n = 885 891) and oral antidiabetics (n = 696 631). The average medication possession ratio for retail pharmacies indicated that, on average, statins, diuretics, thyroid medication and oral antidiabetics were undersupplied by retail pharmacies. Courier pharmacies tended to oversupply more often than retail pharmacies, with the cost of oversupplied medication ranging from 9% to 11% of total courier pharmacy medication costs. The average chronic prescription, item and levy cost did not vary significantly between courier and retail pharmacies. This indicates that the relative cost of acquiring chronic medication is similar at retail and courier pharmacy. The medication possession ratios of the top-five chronic medication groups, however, did differ significantly. In order to choose the most appropriate provider, the medical scheme provider needs to consider the over- and undersupply of medication. Oversupply may lead to unnecessary costs whilst undersupply may lead to future noncompliance and associated health problems. The costs associated with undersupply of medication in the South African health care sector need further investigation. / PhD (Pharmacy Practice), North-West University, Potchefstroom Campus, 2014

Pharmaceutical care can be defined as “the care that a given patient requires and receives which assures safe and rational drug usage” (Mikael et al., 1975:567). The supply of medication is an important link in the health care chain, and the supply of chronic medication specifically was reviewed in this study. The World Health Organization (WHO, 2008d) states that chronic disease and related deaths are increasing in low- and middle-income countries, causing 39% and 72% of all deaths in low- and middle-income countries respectively. The main objective of this study was to investigate the difference between chronic medication prescribing patterns and subsequent claiming patterns for community (retail) and mail order (courier) pharmacies in the South African private health care sector. Computerized claims data for the period 1 January 2009 to 31 December 2010 were extracted from the database of a South African pharmaceutical benefit management company. The chronic database consisted of 6 191 147 prescriptions (N = 17 706 524), 14 045 546 items (N = 42 176 768) at a total cost of R2 126 516 154.00 (N = R4 969 436 580.88). A quantitative, retrospective, cross-sectional drug utilisation review was conducted, and data were analysed using the Statistical Analysis System® programme. Various providers of chronic medication were analysed, namely dispensing doctors, dispensing specialists, courier pharmacies and retail pharmacies. Chronic medication represented 34.97% of all medication prescribed. Retail pharmacies dispensed 79% of this chronic medication (n = 2 441 613 items) and courier pharmacies 19% (n = 610 964 items). Courier pharmacies dispensed 1 147 687 prescriptions containing chronic medication and retail pharmacies dispensed 4 900 282. The average cost per prescription for chronic medication at retail pharmacies was R325.43 ± R425.74 (2009) and R335.10 ± R449.84 (2010), and that of courier pharmacies was R398.56 ± R937.61 in 2009 and R436.57 ± R1199.46 in 2010. The top-five chronic medication groups dispensed by both these pharmacy types were selected according to the number of unique patients utilising these medications for at least four consecutive months. The most utilised chronic medication groups were ACE inhibitors (n = 1 611 432), statins (n = 1 449 732), diuretics (n = 962 670), thyroid medication (n = 885 891) and oral antidiabetics (n = 696 631). The average medication possession ratio for retail pharmacies indicated that, on average, statins, diuretics, thyroid medication and oral antidiabetics were undersupplied by retail pharmacies. Courier pharmacies tended to oversupply more often than retail pharmacies, with the cost of oversupplied medication ranging from 9% to 11% of total courier pharmacy medication costs. The average chronic prescription, item and levy cost did not vary significantly between courier and retail pharmacies. This indicates that the relative cost of acquiring chronic medication is similar at retail and courier pharmacy. The medication possession ratios of the top-five chronic medication groups, however, did differ significantly. In order to choose the most appropriate provider, the medical scheme provider needs to consider the over- and undersupply of medication. Oversupply may lead to unnecessary costs whilst undersupply may lead to future noncompliance and associated health problems. The costs associated with undersupply of medication in the South African health care sector need further investigation. / PhD (Pharmacy Practice), North-West University, Potchefstroom Campus, 2014