The diploma thesis deals with the issue of business process optimization in the company Antee s.r.o. The author has been working for this company for two years and he got a lot of experience with this kind of business processes. The business process optimization is very actual topic in every company because there are always many opportunities for its improvement. The aim of this thesis is to analyze the current status of business processes in the company Antee s.r.o. Then design their optimization for solving tasks much faster. The business process analysis is focused only on Helpdesk department. The contribution of the work is primarily in analyzing selected business processes and the usage of the proposal in the process. The introduction of the proposed solution should reduce the number of requests handled by Helpdesk as well as to offer customers a new service options.

The thesis is mainly driven by the modelling of business processes focusing on process optimization namely processes related to Investment Banking. The main goal of the thesis is driven by the EPC process modelling for optimization the key Investment process in a particular company APS HOLDING SE. The theoretical part contains processes descriptions optimizations and process modelling standards. The practical part is devoted to design and optimize of the process related to Debt Assets Investment Banking under the EPC modelling standards. Each part of the Investment process is described below the model. Reader can feel more comfortable by using the glossary of terms attached in appendix. Focus on higher efficiency of the Investment management process will be the key goal for the company management in 2016.

The master’s thesis contains a procedure of implementation of statistical process control for a machining process in a chosen company. The method is based upon knowledge of this topic which are mentioned in the first part of the thesis. The output is a comparison of general process performance before and after implementation of the above-mentioned statistical method and evaluation of the influence of this new method at the process. The comparison is done using hypothesis testing of specific statistical variables and analysis of process performance and capability of both data sets. The acquired knowledge and experience will be used for implementation of statistical process control for other processes in the company’s production portfolio.

Under detta arbete har klinkertillverkningen hos en cementfabrik studerats. Arbetet behandlar möjligheter till förbättring, duglighet och måluppfyllelse för medelvärde och variation. En minskad variation bidrar till en jämnare kvalitet vilket i sin tur har en positiv påverkar på cementmalning, energi och kvalitet. De främsta orsakerna till variationen i klinkerns kvalitet är kvaliteten på råmjöl och aska från bränslen. Arbetet stöds av teorier som handlar om offensiv kvalitetsutveckling, förändring, ledarskap och kommunikation. Vid datainsamling och dataanalys har både kvalitativa och kvantitativa metoder tillämpats. Den insamlade materialet har hämtats från cementfabrikens egna databaser. Det slutsatser som kan dras utifrån denna studie är att klinkertillverkningsprocessen inte är statistisk jämvikt och innefattar stora mängder data som avviker från fabrikens målvärden. Askans effekt på klinkerns kalkmättnad beräknades till ca 17% av den totala variationen. Olika syn på kvalitetsbegreppet kan anses bidra till oönskad variation. / During this work, the clinker production at a cement factory has been studied. The work deals with opportunities for improvement, ability, and goal fulfillment for mean value and variation for the lime saturation factor in the clinker. A reduced variation offers a more even quality, which can have a positive impact on cement grinding, energy consumption, and quality. The main reasons for variations in the quality of the clinker are the quality of raw meal and ash from fuels. The work is supported by theories that deal with quality management, change, leadership, and communication. In data collection and data analysis, both qualitative and quantitative methods have been used. The collected material has been retrieved from the cement factory's own databases. The conclusions that can be drawn from this study are that the clinker manufacturing process is not stable and low process capability. The effect of the ash on the lime saturation of the clinker was calculated to be about 17% of the total variance. Different views on the concept of quality can also contribute to unwanted variation.

電子零組件廠商面對產品生命週期快速的世代交替與全球化的競爭威脅，除持續進行製程改造降低成本之外，對內進行企業資源整合，對外則與供應商或協力廠商形成策略聯盟，透過關鍵企業流程之管理與改造，以提高營運效能、降低產品與服務成本，並創造企業的優勢競爭能力，以因應客戶全球運籌供貨的要求。 本研究透過企業流程資訊有機體(PWIO)分析模式，針對某電子零組件製造商，以個案研究方式分析個案公司之關鍵流程作業。就PWIO分析結果，本研究除針對各項作業提出具體的流程改進建議與呆滯存貨的分析，並建立各該流程的目標，提出具體衡量各作業流程的績效衡量指標。此外，依據目標與績效衡量指標的因果關係進一步探討個案公司的平衡計分卡與策略地圖，以作為個案公司未來的績效管理架構基礎。 此外，本研究將PWIO模式的作業分析與作業基礎成本制度的作業概念相結合，辨識個案公司的作業中心與作業動因，並以作業對資源的耗用形式為基礎，重新分析產品別與客戶別之成本與利潤。研究結果可以提供個案公司決策者強化成本規劃與控制，以及作為改善產品利潤分析與定價作業的參考。 / Confronting an environment characterized with brisk alternations of product generation and dynamic global competition, continuous improvement in their business processes which leads to lower costs of operation and better alignment of utilization of assets and partnerships is critical for the electronic component manufacturers to survive and grow. With highly effective and efficient business processes, customer satisfaction, core competence and competitive advantages can be built on. By an application of the PWIO approach and targeted at an electronic component manufacturer, this research analyzes three business processes crucial to the subject company. Based on results derived from the PWIO analysis, this research provides suggestions for improvements in both business processes and inventory obsolescence. A new set of process objectives are also developed to be concretely aligned with the related performance measures. In addition, a management framework built on the concepts of Balanced Scorecard and strategy map are offered to the subject company for future application. Furthermore, via linking the practices specified in the PWIO analysis with concepts underlying the activity-based costing, this research identifies the cost drivers facilitating a further understanding on how company’s resources are consumed by individual costumer, product or process. The research findings can assist management of the subject company to have better cost planning and control, more accurate profit analysis and pricing decisions.

Under detta arbete studeras en av Europas mest moderna cementfabriker med kapacitet att producera runt 2,6 miljoner ton cement per år. Syftet med examensarbetet är att beskriva variationen i utfallen av råmjöl och identifiera vilka orsaker till variation som är möjliga att minska. Oavsiktliga variationer av kvalitet i råmjölet kan resultera i bristande klinkerkvalitet, som i sin tur kan medföra en betydande intäktsförlust. Arbetet utgår från teorier om offensiv kvalitetsutveckling, Six sigma, processledning och cementproduktion. En metodkombination av kvantitativa och kvalitativa metoder har tillämpats för datainsamling och dataanalys, där den kvantitativa datainsamlingen baserats på historiska data från referensorganisationen. De slutsatser som redogörs för, är att processen som studeras har möjlighet till att prestera i världsklass. Huvudsakliga bidragande orsaken är metoden för styrning där systemet saknar styrgränser som leder till överstyrning. Även materialvariation vid byten av råmaterialslimpor är en betydande orsak till variansen i råmjölet. Förutsatt att styrsystemet kopplas på för tidigt efter ett genomfört limpbyte kan effekten av ett limpbyte förvärras. Vidare tyder resultaten på att 80% av den totala variationen i råmjölets kalkmättnad skapas av limpbyten. / During this work, one of Europe's most modern cement factories is studied, with the capacity to produce around 2.6 million tons of cement per year. The purpose of the thesis is to describe the variation in the outcome of raw meal and identify which causes of variation are possible to reduce. Involuntary variations in the quality of the input raw meal can result in a lack of clinker quality, which in turn can result in a significant loss of revenue. The work is based on theories relating to Total Quality Management, process management and cement production. A method combination of quantitative and qualitative methods has been applied for data collection and data analysis, where the quantitative data collection is based on historical data gathered from the reference organization. The conclusions outlined are that the process being studied has the opportunity to perform world-class. The main contributing factor is the method for control where the system lacks control limits that lead to over compensation. Also, material variation in the case of changes of raw material piles is a significant cause of the variance in the raw meal. Provided that the control system is switched on prematurely after a raw material pile change has been carried out, the effect of the change can be worsened. Furthermore, the results indicate that 80% of the total variation in the raw meal’s lime saturation is created by raw material pile changes.

<p>Osnovni problem ovog istraživanja je identifikacija indikatora performansi sistema socijalne za&scaron;tite i razvoj modela koji omogućuju monitoring i upravljanje određenim segmentima sistema socijalne za&scaron;tite, kao konceptualno i metodolo&scaron;ki novog pristupa koji će omogućiti unapređenje performansi, detekciju eventualnih neželjenih efekata i anomalija u sistemu prilokom uvođenja i tako obezbediti da se spreče sistemske zloupotrebe i umanje neželjeni efekti primene. Ovo istraživanje se zasniva na činjenici da određene regionalno zavisne fluktuacije parametara sistema indukuju odstupanje od matematičkih modela, &scaron;to jasno pokazuje gde su propusti koje treba re&scaron;iti odgovarajućim promenama zakonske regulative i podzakonskih akata na osnovu kojih se sprovodi odgovarajući sistem socijalne za&scaron;tite.Predloženi model i koncept transformacije e-uprave u pametnu upravu biti će testiran u okviru programa dečijeg dodatka, kao studije slučaja i jednog od najvećih segmenata sistema socijalne za&scaron;tite, a dobijeni rezultati će moći da se iskoriste za kontrolu i unapređenje sličnih složenih podsistema u okviru celokupnog sistema socijalne za&scaron;tite.</p> / <p>The main problem of this research is the identification of indicators of the performance of the social protection system and the development of models that enable monitoring and management of certain segments of the social protection system, as a conceptual and methodologically new approach that will enable improvement of performance, detection of possible adverse effects and anomalies in the system during the introduction. to prevent systemic abuse and reduce adverse effects of administration. This research is based on the fact that certain regionally dependent fluctuations in the system parameters induce deviation from mathematical models, which clearly shows where the flaws to be solved by appropriate changes in the legislation and bylaws on the basis of which the corresponding social protection system is implemented. The proposed model and the concept of e-government transformation into smart governance will be tested under the child-allowance program, as case studies and one of the largest segments of the social protection system, and the results obtained will be able to use for the control and improvement of similar complex subsystems within the overall social protection system.</p>

Music Education as part of the learning area Arts and Culture is far from satisfactory in South African schools. Reasons for this include a highly sophisticated and complex curriculum (the revised National Curriculum Statement, 2002); the integration of four discrete arts forms into one learning area; and teacher training which is not always reflective of the teaching profession’s demands. The study was based on a mixed method design, investigating how teachers in best scenario schools implement music as part of the integrated learning area Arts and Culture. Interviews were held with various stakeholders in Music Education, including teachers currently involved with the presentation of the Arts and Culture learning area, lecturers at universities training students for Music Education, and policy makers such as subject advisors in the Arts and Culture learning area. Data was also collected by analysing commercially available resources for this learning area. Analysis of the data obtained revealed that few teachers in the Arts and Culture learning area are qualified in more than one art form. A major concern is that music is often omitted from regular classroom activities in the Foundation Phase due to teachers feeling pressurised by multiple assessment standards in learning areas such as Literacy and Numeracy. Another finding in all primary school phases was that the time spent on Music Education was far less than that spent on Visual Arts. Learners are often involved in projects collecting knowledge about music, but seldom involved in active music making experiences. Aspects such as different ways to integrate the arts into one learning area, generalist/specialist teacher training, as well as issues concerning product, process and performance during the delivery of the arts, were also investigated. The researcher drew from all the data to design a course for teacher training in Music Education as part of the learning area Arts and Culture. Recommendations include regular in-service teacher training courses; nationwide co-ordination of teacher training programmes and the establishment of a national council for Music Education. An urgent need for appropriate lesson material in Arts and Culture was also identified, including CDs with songs and backtracks. / Thesis (DMus)--University of Pretoria, 2009. / Music / unrestricted

The diploma thesis called Optimization of processes in a distribution company is focused on a firm, fictionally named ABC Ltd which, however, represents a real distribution company, a holding company to be precise, whose parent company is based in the Czech Republic and its subsidiaries are located in Italy, China and Australia. The overall number of staff of the whole concern is sixteen, so it falls into the category of small companies. The main purpose of this paper is to analyze the company's processes. The greatest benefit of the thesis is saving the company's expenses based on optimization of the company's processes. In the introduction to the paper all the goals and benefits are stated. The next chapter reveals a brief description of skills that are vital for working on the practical part of the paper and meeting all the goals that have been set at the beginning. The introduction to the practical part deals with introducing the company ABC Ltd. The main topic of this part is the analysis of the present state of the firm's enterprise architecture. One of these architectures, the process one, describes the company's processes which are divided into the main and the supporting ones. In the main processes the potential for improvements is identified. The conclusion brings evaluation of the limits which follow from the revealed potential and suggestions for supporting the limits in the form of project solution.

The diploma thesis called "Optimization of processes in procurement departmenf of FMCG company" is focused on the optimization of procurement processes in an unnamed FMCG company. The main goals of this work include the analysis of similar solutions in business process optimization and selection of appropriate methods and procedures. Other objectives are to analyze the current state of processes, their support and maturity and potential improvement identification in selected processes. Last goal is a suggestion of project proposals designed to achieve potential improvement identification in the analyzed procurement processes. Contribution of this thesis is to analyze the purchasing process from the perspective of process maturity, its priorities, support and potential for improvement. Modelling of current processes in a unified methodology and tool is another benefit of this work. The work consists of an introductory section that defines the objectives, benefits and working methods. The following is a description of the research work and basic terms, thus ending the theoretical part. The practical part contains the characteristics of the company, a description of existing processes, potential improvement identification and a proposal of support in identified real potentials.