The study aims to find key factors of information system success in a non-profit education and training institute. The institute under study has five centers providing on-job training and long-term cultivation in the area of information technology. Facing the pressure of continuing growth and increasing competition, the institute has begun the e-projects since many years ago. After several years of system development and implementation, a survey of users¡¦ satisfaction showed that only part of the systems was acceptable. This study adopts the Technology Acceptance Model (TAM) as the primary research framework along with the service quality model and comes up with five success factors including perceived usefulness, perceived ease-of-use, system quality, information quality and service quality. Moreover, user satisfaction is taken as dependent variable of the framework. In order to differentiate the successful system from the unsuccessful system, a curriculum management system and a knowledge management system was selected to represent the successful and unsuccessful systems respectively. The case study method and questionnaire survey wre both used as research method. In the case study, the development and implementation background, process and results were investigated. The survey method was used to verify the differences between the two systems using the five factors mentioned previously. The results of questionnaire survey and statistical test clearly distinguish the two systems and support case study findings. The results of this study can serve as guideline to improve the users¡¦ satisfaction as well as to improve the information system success.

In recent decade, the government is devoted to promote community empowerment to make the residents positively take part in public affairs of community, arouse their community identity, and develop their own particular culture for promoting life quality. However, the outcomes are not better than those the government expected. In order to carry through the concepts of community empowerment, the government and non-governmental parties aggressively set into action and stress community and adult education based on the community development and community learning as their new strategies of community development. Besides, in the non-governmental circles, the community development is mainly implemented by non-profit organizations as community form. The Meinung People¡¦s Association was chosen as the case study in this thesis. She is not only keeping working for cultural maintenances but also have excellent results of characteristics of population in Meinung, implementing village-formed community college and community education for foreign wives and they are noticed and approved by others. The functions and roles of community education are addressed with the patterns of development. The interviews are used to collect the first-hand data and SWOT Analysis of Porter and CORPS Model of Seetoo, Dah-Hsian were used to analyze and evaluate strategic practices on community education of and try to further understand what problems a non-profit org. will face while implementing community education and find out corresponded solutions. Finally, PDCA Model of Dr. Edward Deming was used to think the systematic strategies of future development of the Meinung People¡¦s Association. With the development experiences of the Meinung People¡¦s Association, I sincerely hope to propose the practical suggestions and references to how to implement the practices of community education for the non-profit organization.

The role that non-profit organizations play is becoming more and more important in today¡¦s society. NPOs¡¦ presence and responsibilities are essential to the well being of their communities. As Peter Drucker said, the goal of NPO management is not to create profit, but to focus attention on the mission statement. The mission statement drives the activities of the organization, and therefore holds an integral position. This dissertation will focus on Fo Guang Shan¡¦s international achievements, while classifying their strategy using a SWOT analysis. It will delve into the mission of their organization, the character of their leaders, the experience of their work, the recognition of their organizational target, and their dedication to research. The findings of this dissertation are as follows: 1.The concepts held by the NPO leaders will heavily influence the organization. This case study found that Hsing Yun pushed Fo Guang Shan to expand and perform on an international level. 2.Now is the time for economic knowledge and for localized cultural education. For example, Fo Guang Shan has established Chinese schools and Buddhist universities overseas, planting the seed of knowledge in the minds of others. This will influence the values of foreigners and Buddhists alike, raising the understanding and practice of Buddhist philosophies. 3.NPOs advance vigorously to diversify in multiple engagements. They perform as do for-profit organizations, earning the admiration of businesses for the innovation put forth, such as that of Mr. Shi Jhen Rong. Research, innovation, and marketing together create the ¡§smile curve¡¨. And Fo Guang Shan¡¦s ¡§smile curve¡¨ is one that easily shines through. 4.Fo Guang Shan¡¦s dedication to spread Buddhism is not only limited to the temple; another method used is to establish private teachers who spread the success of this organization. 5.This source of this diversification is their established system. For example, the chairmen of all temples rotate locations regularly. This method creates leaders that work well. They use their resources and environments to encourage internationalization and to meet people of different religions and cultures. This fosters flexibility and adaptation.

The main responsibility of the medical institution is to provide medical services that meet patients¡¦ needs as well as create health value in a patient¡¦s life. Hospital marketing, a type of service marketing promoting intangible products, is a way of utilizing medical service marketing to provide patients with more efficient medical service. Since the implementation of National Health Insurance, Taiwan¡¦s medical system has experienced an increased of enterprization in hospital management, the implementation of a global budget payment system, the financial crisis and the impact of rising medical right demanded by the Taiwanese. The military district hospitals that are responsible for maintaining the combat power of the military staff also pay an important role in the National Health Insurance medical system. While confronting the change in the competitive environment and the transformation of the entire medical ecology, military district hospitals should take a step further to adjust and develop a new marketing strategy. The research method of this paper adapts a case study based on information from a military district hospital located in southern Taiwan. The discussion focuses on the changes in current medical ecology and the competitive advantages of the subject hospital. Diamond Theory by Michael Porter and SWOT analysis are used to evaluate the strengths and weakness in and outside of the hospital, determine the trend choice for the hospital¡¦s new positioning, and define the right strategy to target to its market segment. All of these are based on the concept of national defense. The paper will also take into consideration the subject hospital¡¦s special features and competitive advantages, and build an 8P marketing model centering on patients in order to formulate the best combination of marketing strategies for the subject hospital. The paper has three conclusions, first of all, recognize the competitive advantages and the opportunities of the subject hospital; second, assert the new positioning of the transformed medical service; finally, establish a patient-oriented marketing strategy. In addition, this paper also suggests the best marketing strategy combination by applying innovative and pragmatic managerial thinking in order to give the military hospital a brand new image.

¡§An Exploration of the Relationships among Organizational Climate, Organizational Identification and Organizational Effectiveness of the Non-Profit Organization.¡¨ ¡§A Study on the Association of Collecting Benevolence, in Taiwan.¡¨ Summary Spontaneously, several nameless workers instituted the ACB (The Association of Collecting Benevolence). The ACB is not a religious organization and has no relation with famous international organizations. There is neither religious leader nor celebrities. It is quite difficult for the ACB to get financial aid from any companies. Every penny within the organization comes from members¡¦ meager salary. It lasts 20 years to dig and help the orphan ignored by our society. In the end of the year 2005, The ACB won the National Award for Public Welfare. How comes the excellent organizational effectiveness? This study presents itself with organizational climate, organizational identification, organizational effectiveness and personal background as independent variables, along with the experience of non-profit organizational administration and practices. It aims to explore: 1. The relationship between organizational climate and organizational identification. 2. The relationship between personal background and organizational identification. 3. The relationship between organizational identification and organizational effectiveness. 4. The relationship between organizational climate and organizational effectiveness. 5. The relationship between personal background and organizational effectiveness. In this study, questionnaire sampling was purposefully chosen from The ACB in Taiwan of the non-profit organization. The valid sample size was 177. Through the process of descriptive statistical analysis, analysis of correlation and test of significance, one-way factor analysis of variance, independent-sample T test, reliability test, the research findings suggest that: 1. There was a significant correlation between each dimension of organizational climate and organizational identification. 2. There was a significant correlation between each dimension of organizational identification and organizational effectiveness. 3. There was a significant correlation between each dimension of organizational climate and organizational effectiveness. 4. There was a significant but slight correlation between each dimension of age and organizational identification and organizational effectiveness. 5. There was a significant correlation between the length of an individual¡¦s working experience and organizational identification; the longer the individual, the greater the organizational identification. Nevertheless, there was no correlation between the length of an individual¡¦s working experience and organizational effectiveness. 6. There was a significant difference between organizational identification and the opposite sex; that is, the female organizational identification outnumbers the male. It is all the same between organizational effectiveness and the opposite sex. 7. There was no significant difference not only between status and organizational identification but also between status and organizational effectiveness. 8. There was no significant difference between educational background and organizational identification. Nevertheless, there was a significant difference between educational background and organizational effectiveness; that is, the higher the educational background, the more the organizational effectiveness. 9. There was no significant difference not only between individual¡¦s career and organizational identification but also between individual¡¦s career and organizational effectiveness. Key words: organizational climate, organizational identification, organizational effectiveness, non-profit organization.

This thesis analyzes the profit efficiency of the Turkish banking sector after the restructuring program by using Stochastic Frontier Approach. 28 banks are included in the analysis and the data belongs to the period 2002-2009. Profit efficiency scores of 28 banks are estimated by SFA. When the efficiency scores are analyzed according to the ownership status, profit efficiency scores of the state owned banks are found higher than other bank groups. Moreover, according to the asset size, large scale banks&rsquo / profit efficiency scores are found to be higher than the medium and small scale banks.

The raison d¡¦être for non-profit organizations (NPO) is to promote its ideas in hoping to change the society. NPOs pursue the goals that benefit the public, and communicate and market its missions through various channels, thus can be considered as a branch of ¡¥social marketing.¡¦ However, as a member of the mundane world, however supreme its ideals may be, from the perspective of symbolic interactionism and Irving Goffman¡¦s dramaturgy, NPOs inevitably face the same reality like any other organizations ¡V the gap between ideas and practices, the contrast between front-stage and back-stage, and the seemingly irrelevance but virtually two sides of one coin between seriousness and ludicrousness. This study uses two small NPOs as the context for research and the field for participant observation. The research adopts ethnographically-oriented participant observation as its methodology approach. Taking ¡¥social marketing¡¦ as a contrast, it uses dramaturgy, social representation theory, and symbolic interactionism to sneak into the process of human interaction under the sacred umbrella of NPOs¡¦ missions. The results indicate the following points: 1.During the process of idea practicing, ideals have to compromise with practices, and a balance between the two has to be met; 2.Although the participants of NPOs¡¦ activities appear to be supportive to NPOs, they may actually be attracted by the activities itself (not the ¡¥mission¡¦), or even worse ¡V they do not really care about what NPOs intend to do; 3.It appears that volunteers come forward to help marketing activities because they identify with the NPOs; however, very often they are being attracted by their own interest and/or ¡¥guan-xi¡¦; 4.Full-time workers are responsible for daily operation of the NPOs, and therefore have more knowledge about the organization. Although they are on behalf of their organizations and thus their ideals, they still need to practically make their livings while also look for opportunities for self-fulfilling. 5.Under the guidance of their missions, NPOs also face challenge to survive, and have to interact and communicate with the public under the framework of daily life.

A Study of the Relationships Among Employees' Personality Trails, Organizational Commitment and Job Involvement in Non-Profit Organizations. Since Taiwan has rescinded martial law, the Non-Profit Organizations (NPOs) are blustery, vigorous development, regardless of all has the obvious growth in quantity or in the social influence. How to maintain the good organization achievements in multitudinous NPOs? Makes good use of the management concept and the management technology should be indispensable. The social welfare organization belongs to the crowd service work, also is the manpower highly crowded occupation. If they do not have fully the manpower, the work is difficult to carry out, and then will affect the service quality which provides. Therefore, regarding the human resources integrity plan and the management is extremely important in the NPOs. The research motive is to discuss how will the social welfare organization organize suitable ¡§the employee¡¨ to place on the suitable seat in order to sufficiently display function, and how will the employees¡¦organization mission and the organizational commitment affect job involvement. The anticipation findings might take the superintendent in the future in the human resources policy the reference. The target of this study is the members of the Non-Profit Organizations¡¦(NPO) employees in Taiwan. The study is focused on the relations between the personality traits ,organizational commitment and job involvement of the institute. The purpose is to provide the NPO managers and employees with reference materials of boosting organizational commitment and job involvement. To fulfill the purpose, survey research is selected as the main method of this study after a serial related studying. On the other hand, through evaluating the content validity and analyzing the items and factors of the pre-test result, we can promote the Reliability and Validity of the questionnaire. The result shows that the Reliability and Validity of the study method is efficient. The statistical method includes the description analysis, factor analysis, reliability analysis,the different analysis, the correlation analysis, and stepwise regression analysis, the research result mainly include four followings: 1.Different individual attribute employees have the part differences on personality traits, job involvement, job satisfaction and organization commitment. 2.The personality traits and job involvement have extremely positive correlation; the job involvement and personality traits have extremely positive correlation; the job involvement and organizationcommitment have extremely positive correlation. 3.The factor of influence job involvement is personality traits; the fators of influence organization commitment is personality traits; the factor of job involvement is organization commitment. 4.Organization commitment have mediating effect between the Job involvement and personality traits.

ABSTRACT The operation of urban mass rapid transit system has paid great attention on the customer degree of satisfaction, emphasizes ¡§the service oriented¡¨. This paper attempts to bracelet the traditional model, from the angle of ¡§profit oriented¡¨ discusses the urban mass rapid transit system business, and take the Kaohsiung Rapid Transit System (KRTS) as the example, draws up the related profit strategy. In the research analysis, this paper analyzes the Kaohsiung Rapid Transit System by five forces analyses to be able in the area transportation industry to compete for the profit in Kaohsiung the match and profit ability. By all the resources, the competitive advantage and the value chain analysis, establishes the Kaohsiung Rapid Transit Corp.(KRTC) core competitiveness. Moreover, by the SWOT analysis, discovers the KRTC's strengths, the weaknesses, the opportunities and the threats. Then, elaborated that this research core problems, according to the content of SWOT analysis, makes the strategy pair by the TOWS analytic method, draws up the KRTC's pursue profit strategy. The synthesis entire profit strategy, evaluated by the ¡§validity¡¨ and the ¡§feasibility¡¨, and take the ¡§feasibility¡¨ score to classify as the short, middle and long term profit strategy. According to this paper's discussion, the profit oriented KRTS divides into the short, middle and long term three broad headings of strategy. The short-term strategy according to the feasibility and the validity height, divides into three stages . The first stage is the most feasible, and the most effective strategy, should carry out immediately, altogether six items. The second stage has five items. The third stage has five items. The middle term strategy altogether has six items. The long-term strategy divides into two stages. The first stage has nine items. The second stage has three items. This paper by way of five forces analyses, in competes five forces with KRTC, its main profit competitor is ¡§the substitute threat¡¨, i.e. ¡§the motorcycle¡¨. This transport mode is the biggest profit spoliator of KRTC. Moreover, establishes the KRTC's core competitive ability from this paper, altogether eight items. At the end of this paper, we suggest that the KRTC should be at present the profit first, the proper attention to both cost, seeks government's substantive assistance, establishes a healthy financial physique, then besides the profit oriented, should give dual attention to the enterprise community responsibility gradually, then becomes a financial and the social sustainability.

<p>Background: Non-profit voluntary organisations are becoming increasingly important and many people are dependent on them in today’s society. These organisations could not work as well as they do or might not even survive without its volunteers, therefore the motivation of volunteers is of great importance. The Red Cross is the largest voluntary organisation in Sweden and also highly valued internationally. We wanted to find out what the employees at the Red Cross do to motivate its volunteers, if they use any guidelines for motivation and if they know what motivates volunteers.</p><p>Purpose: The purpose of this study is to investigate how the employees and the management of the Red Cross motivates its voluntary workers, as well as examine what actions can be taken to improve this. </p><p>Method: To investigate human behaviour, such as motivation, a qualitative study is suitable. We have therefore chosen to perform such a study and have made ten personal interviews. In order to get the full picture we decided to do five interviews with volunteers and five with employees at the Red Cross. Some of the interviews were performed at the headquarter in Stockholm, a few at the local office in Jönköping and a couple over the phone. </p><p>Conclusions: The employees at the Red Cross motivate its volunteers by letting them set goals, by offering education, acknowledge contributions among other things. No outspoken guidelines for motivating volunteers are used and we think it should be implemented into the organisation. It has come forth during the study that the voluntary leaders are given large responsibility and we suggest that these responsibilities should be divided and delegated to a larger amount of people. We have also found that there is a difference in motivation between the older and younger generations. To attract younger volunteers it is important to adhere to the differences and be aware of the shift of values in society.</p>