Diploma thesis focuses on the system for Customer Relationship Management and its full modernization. Its task is to build the project and resolve needed to upgrade the system in a particular company, including any impact on its operations and processes of the business and technology solutions.

The thesis focuses on risk analysis in implementation of IT innovations in selected international company. The main objective is to analyze the specific project dealing with the implementation of IS innovation. Chosen methods for analysis are TOC Thinking Process diagrams, used for the preparation of causal trees, which serve as the basis for the project risks identification in combination with SWOT method and Why/Why diagram. Together with ongoing consultations with interested parties, the list of project risks is complied, which is the main contribution of this thesis. The list of risks is specific for the organization and it is possible to reuse it with changes for other projects. In conclusion are mentioned recommendations for each risk, which were evaluated as the most serious within the project.

The diploma thesis deals with the project solution of the selection and implementation of a new information system of the company META-GAS, spol. s r.o. It specifies the basic theoretical knowledge of project management, that are further used in all parts of the work. Based on the results of analyzes of the external, internal and competitive environment a project plan and the benefits of the solution design are prepared.

This master's thesis focuses on designing an information strategy for an organisational unit of a civic association. Based on an analysis of internal and external environment of the unit, this thesis formulates the information strategy which will support achieving the set of strategic objectives, using selected components of information technology and information system.

D’Implantation de Systèmes d’Information. Etude de cas : Les PME AlgériennesNotre thèse est consacrée à l’étude des technologies de l’information et de communication (TIC), leurs usages, impacts et leurs appropriations ainsi que les contraintes qui freinent leur intégration dans les petites et moyennes entreprises (PME). Notre étude a permis : Analyser les facteurs d’acceptabilité du système d’information (SI) en adoptant une approche comportementale et montrer la nécessité d’une approche immatérielle (Humaine/Culturelle, organisationnelle /managériale…) dans la conduite et la gestion du projet SI.Prendre en considération deux niveaux d’analyse : Le niveau micro pour l’analyse des facteurs immatériels relatifs à la méthodologie du projet d’implantation de SI, et les facteurs immatériels relatifs aux phases du projet SI. Le niveau macro pour l’analyse des facteurs immatériels relatifs à la stratégie d’aide et d’assistance, de diffusion des TIC dans les PME. La conception d’un modèle de recherche et effectuer deux tests : Le premier test de base de notre modèle en pré-adoption a permis de révéler une corrélation positive et statistiquement significative entre les facteurs immatériels et les facteurs d’acceptabilité. Communiquez les résultats du premier test. Le deuxième test en post-adoption qui nous a permis de : Confirmer la continuité de l’acceptabilité du SI en post-adoption avec l’augmentation du taux d’acceptabilité du SI. Confirmer la continuité de la prise en compte des facteurs immatériels dans le projet d’implantation du SI avec l’augmentation du taux d’immatérialité. Déduire que notre approche immatérielle a permis d’améliorer le taux d’acceptabilité du SI et, par conséquent, augmenter le taux de succès du projet d’implantation du SI. / Our thesis is devoted to the study of information technology and communication (ICT), their uses, impacts and their appropriations as well as the constraints which slow down their integration in small and medium-sized enterprises (SME). Our research allowed :To analyze the acceptability factors of the information system by adopting a behavioral approach and aims at showing the necessity of an immaterial approach (Human / Cultural, organizational / managerial ...) in the conduct and management of the project of the information system (IS). To Consider two levels of analysis: The micro level to analyze the immaterial factors relative to the methodology of the implementation project of IS and the immaterial factors relative to the phases of the project of the IS. The macro level to analyze the immaterial factors relative to the strategy of assistance and support, diffusion of ICT in SME. To Concept design of a research model and doing two tests: The first basic test of our model in pre-adoption allowed to show a statistically significant correlation between the immaterial factors and the acceptability factors. Communicate the results of the first test. The second test model in post-adoption phase allowed to confirm the continuity of the acceptability of IS in post-adoption with the increase of the rate of acceptability of IS. Confirm the continuity of the consideration of the immaterial factors in the project of implementation of an IS with the increase of the rate of system immateriality. Deduct that our immaterial approach allowed to improve the rate of acceptability of the IS and, consequently, to increase the rate of success of the project of implementation of IS.

The goal of this thesis is to work up an overview about problematic relating to evaluation of use and effectiveness of IS/IT in organization. The accent in analyzing and evaluating is placed on soft metrics of IS/IT and its character. Author creates a task to specify and make clear why to evaluate IS/IT and which utility such evaluation brings. Other goal is to explain possible approaches of evaluating and the differences between them. The thesis is divided into two logical parts. First part contains theoretical base focused on soft metrics of measuring IS/IT. The second part is focused on describing practical measurement of IS/IT in organization. For full description of given area, author presents important aspects of public sector and significant law restrictions. This thesis presents one of the possible approaches to evaluate IS/IT in organization. Its benefit lies in connecting theoretical base with practical example, which author considers "best practice" in area of elaborated problematic.

This thesis deals with the selection of an information system for Webnode, which offers on-line services to its customers. The company wants to expand its services and wants to give customers the ability to manage their websites through a mobile application. The thesis deals with the selection of an information system for creating a mobile application. The first chapter of the thesis explains the theoretical starting points that we will use in the practical part. The following chapter introduces the company and its vision, mission, and marketing mix and offers detailed analysis of the company, using a variety of methods. The third chapter deals with problem solving, information system selection and its implementation. At the end of the thesis, the benefits of the solution are summarized.

This diploma thesis deals with several views on project in connection with information system proposal of rentals. The first part focussing on project preparation and verification of hypotheses about the possibility of entering into the software market for rentals. The second view is focused on comparision of provide software as a licence or Software-as-a-Service. The third point of view is engaged in proposal of project procedure of implementation PRINCE methodology. The work ends with the conclusion of the design phase by creation of detailed analysis application.