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Implementation eines Website-Klassifikators für die IPIB des Fraunhofer MOEZLang, Philipp 13 February 2018 (has links)
Diese Bachelorarbeit wurde am Fraunhofer-Zentrum für Mittel- und Osteuropa erstellt. Ihr Ziel war die Automatisierung eines Teilprozesses, der im Zusammenhang mit der dort entwickelten Web-Anwendung Intellectual Property Industry Base1 steht.
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Det relationsbyggande arbetet : En kvalitativ studie om företags perspektiv på kortsiktiga kundrelationer / Buildning relationships : A qualitative study on the companys perspective on short-term customer relationsRoxner, Disa, Tarakkamäki, Jonna January 2019 (has links)
Kundrelationer har blivit allt viktigare i alla branscher på grund av teknologisk utveckling och ökad konkurrens. Företags fokus har till följd av detta förflyttats från produkter till kunderna. Avsikten med denna studie har varit att ta reda på vilka incitament som finns för att arbeta med kundrelationer och hur det arbetet ser ut, med hänsyn till de meningsskiljaktigheter som förekommer i tidigare forskning avseende betydelsen av kundrelationer. Detta har studerats på relationen mellan hyresvärdar som tillhandahåller studentbostäder och deras hyresgäster, vilket är en relation som karaktäriseras av kortvarighet på grund av boendets tillfälliga karaktär. Den begränsade mängd forskning som behandlar kortsiktiga kundrelationer och den långsiktighet som ofta lyfts fram i befintlig forskning, medför att det finns ett särskilt intresse av att öka kunskapen om denna relation. Syftet med denna studie har varit att ta reda på vilka incitament företag har för att arbeta med kortsiktiga kundrelationer samt beskriva hur det relationsbyggande arbetet ser ut. Denna kvalitativa studie behandlar hyresvärdens perspektiv, sex hyresvärdar med studentbostäder har intervjuats. Det kan konstateras att dessa hyresvärdar arbetar med relationsbyggande aktiviteter mot sina studenthyresgäster, trots studentbostadens tillfälliga karaktär och den kortvarighet som relationen karaktäriseras av. Incitamenten för att arbeta med kundrelationer, vilka identifierades i denna studie, är rykte, konkurrenskraft, nöjda kunder, förtroende och varaktighet. Studiens resultat visar även att hyresvärdarna arbetar med relationer genom att uppfylla hyresgästernas behov, vilket görs genom god kommunikation samt olika aktiviteter och åtgärder. Organisationens utformning var ytterligare en aspekt som spelade roll för det relationsbyggande arbetet, främst då utformningen möjliggör kommunikation med hyresgästerna. / Customer relations have become more important in all industries due to technological development and increased competition. As a result, company focus has shifted from products to customers. This study intended to find out which incentives exist for working with customer relations and how they implement their work, taking into account the differences that exist in previous research regarding the importance of customer relations. This has been studied on the relationship between landlords who provide student housing and their tenants, which is a relation characterized by short duration due to the temporary nature of the accommodation. The limited amount of research that discuss short-term customer relations and the long-term perspective that is often highlighted in existing research, results in a particular interest in increasing knowledge about this relationship. The purpose of this study has therefore been to find which incentives companies have to work with short-term customer relations and describe how they implement this work. This qualitative study concentrates on the landlord’s perspective, six landlords with student housing has been interviewed. It can be stated that these landlords work with relationship-building activities towards their student tenants, despite the short duration and temporary nature of the accommodation. The incentives for working with customer relations, which were identified in this study, are the company’s reputation, competitiveness, satisfied customers, trust and durability. The study also shows that landlords work with relations by meeting the tenants needs, which is done through good communication, activities and arrangements. Also, the design of the organization mattered for the relationship-building work, mostly because the design enables communication with the tenants.
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Determination of system and processes employed by the property industry to manage information ethics in Gauteng South AfricaMoropane, Itumeleng Vanessa 10 1900 (has links)
The South African property sector is characterised by property practitioner firms
that fail to comply with the Estate Agency Affairs Board (EAAB) code of conduct
and firms having inefficient systems which are unable to combat hacking and
cybercrime in the sector. Although property practitioner firms have systems and
processes in place, there are still instances of unethical behaviour. Failure to
prevent client personal information from being leaked is still a major problem in
the sector, this issue can be addressed by demonstrating due diligence with
respect to safeguarding sensitive information. The accuracy of information is also
a problem in the sector and requires firms to resort to analysing collected data
before capturing it, in order to maintain accuracy. The sector encounter illegal
access to systems including breaking the password protected websites and
password protection on a computer system.
The objectives for this study were to investigate the extent to which firms enforce
Information Ethics (IE), explore the systems and processes put in place by firms
to enforce IE and to explore the challenges experienced by the firms in the
Gauteng province when enforcing IE. The study was qualitative in nature and indepth interviews were conducted to gather information from five managers and
five employees within the firm situated in Gauteng province.
The study found that these property practitioner firms enforce IE to a certain
extent. These firms use (22) systems and processes to enforce IE and
experienced (5) challenges during the enforcement of IE. The study concludes
that these property practitioner firms enforce IE using different systems and
processes and experience challenges during enforcement. The list of IE
enforcement systems and processes and challenges identified in this study will
assist policy makers in compiling IE policies. The findings will also assist firms in
IE enforcement and reduction of IE enforcement challenges. / Business Management / M. Com. (Business Management)
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