Business modelling (BM) is being used in commercial organizations of different sizes and industries all over the world as a tool to design, structure and analyse business processes and activities. Hence, advantages of BM can be exploited by public sector institutions (PSIs) as well. Adoption of open source software (OSS) is another phenomenon that started to spread from individual and corporate users to public environment. In Europe, it was successfully done in German municipalities and Swedish police. Moreover, guidelines on OSS public procurement were developed by the group of researchers led by R. A. Ghosh on the base of EU directives on software management. The aim of the current study is to combine two mentioned above tools (BM and OSS adoption) in one practical approach that could be used by municipalities. The main reason for doing this is obvious lack of findings in both theoretical and practical aspects though the subject is being broadly discussed and promoted. The overall purpose of the current research is to design an OSS based business model for Kivos municipalities that can be later generalized to other public organizations, probably even in other countries. The specific feature of this business modelling is that it is created upon value and relationships instead of issues related to money which is more common for BM. The current study is an exploratory and inductive qualitative research where case study was chosen as a research strategy. Data collection was conducted using the following techniques: literature review – for secondary data collection, and communication (interview and survey) – for primary data collection. Theoretical framework includes literature (sources providing both general and specific information related to the subject of interest. All gathered information was interpreted and analysed through the instrumentality of enterprise modelling or simply summarised and discussed verbally. On the base of interpreted results of theoretical and empirical studies desired OSS based business relationships model was designed and described for Kivos municipalities. It is based on value which in particular case implies sharing information, knowledge and experience as well as mutual assistance and reliable interaction between participants of relationships existing in OSS environment.

過去的研究多認為領導者若採用威權領導風格，對組織創新行為會有負面的影響。而本研究選擇基層公部門組織「臺北市大同區公所」進行個案研究，並觀察到該機關的領導者雖然以威權方式領導，但組織卻從各項評比落後的窘境，逐漸展現出諸多與其他區公所不同的創新服務，甚至因此獲得第六屆政府服務品質獎的殊榮。經過深入訪談及文獻分析之後，發現該機關正因為領導者重視「紀律」的威權風格，任期長又讓紀律深化落實到組織中，加上首長主動提出創新服務，並在機關內建立「制度」藉以養成同仁的創新習慣，又機關內高流動率的人力結構形成為年輕有幹勁的初任公務人力，紀律的壓力使組織成員產生團結的情誼與向心力，因此讓大同區公所在我國傳統的科層官僚體系中，成功展現出大不同的創新風貌。只可惜區公所囿於其定位與功能的限制，且官僚體系內創新的誘因制度尚未完善，因此無法將其蘊藏的創新能量發揮的淋漓盡致，目前做為引領我國政府創新改造的政府服務品質獎，也未有明確的追蹤機制，因此機關的創新作為能否內化成公部門的組織文化，仍有待後續觀察。 / While new technologies, ideas, and values keep emerging, innovation has been emphasized by public as well as private organizations to meet the expectations of their clients. Factors contributing to an innovation-oriented organization have widely been detected, seldom any studies would endorse the idea that an authoritarian leadership would facilitate the innovation. By examining the case of “Tatung District Office” of Taipei City, this study points out some conditions that actually makes an iron-fist leading style an essential contributor to successful initiatives of innovation. Through in-depth interviews and participatory observation, this study presents evidence about the effects of personal engagement of the leader and stable tenure in indoctrinating the innovation attitude to the subordinates. This study also provides some discussion on institutional settings for the bureaucratic system to avoid maintaining idle in facing rapid environmental changes.