品質管理是日本於二次世界大戰後得以擺脫貧窮，躍登經濟強國的關鍵。藉著品質管理的全面落實以及深度紮根，使日本由劣品製造者的形象中脫胎換骨，非但憑其高品質的製品進軍國際市場，並且激盪起歐美各國重新反思傳統組織管理，乃至檢視品質管理之於組織管理的價值。其中，日本在推動品質管理運動時所自創的「品管圈」，更是引發最多討論的焦點，且咸認其為日本品質教育成功重要的決定性因素。 　　品管圈創生的初始目的在於，將組織成員依工作性質之相近組成一個個的小集團，進行平時品質教育的相互學習、啟發，以及實際工作品質上的相互支援、配合。然演變至後來，品管圈亦提供了組織成員參與確認問題、分析問題、研究解決方案，和防止問題再發的機會，使得組織能充分運用人力資源正確而快速地因勢制宜，且有效激勵組織成員的品質意識，組織的產品與服務品質自於焉大為提昇。現代行政機關所面對的壓力與日俱增，對內力求效率和經費的緊縮，對外則須應付無窮的公共需求，除了刪減或增加公共服務的數量二途，本研究希望品質管理能為行政管理指引出不擴充經費而提昇行政品質的可能性，品管圈，則是探討此一可能性的首要門徑。 　　本研究的章節安排，第一章先說明研究動機、目的、方法、限制，並且對品質、品質管理、與品管圈予以界說；第二章則對品管圈的歷史背景、相關組織理論、與推行品質管理和品管圈之基本原則詳加介紹，藉以深入了解品管圈活動之內涵與精神；第三章言及品管圈活動的實務向度，包括活動之組織結構、導入前之判斷、導入後之運作，乃至進行之種種品管手法；第四章則是在前三章的基礎上，論述品質管理對行政機關之啟示．行政機關管理觀的調整．行政機關適用的可能問題，並佐以美國行政機關施行之為參考個案；第五章總結本研究，展望我國行政機關進行品質運動之前景，並對未竟之處對往後研究提出淺見一二。

Orientador: Eugenio Jose Zoqui / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-04T09:17:37Z (GMT). No. of bitstreams: 1 Cortada_AntonioCelsoHunnicutt_M.pdf: 11709001 bytes, checksum: be6078b76bb41d2afb96574cc5ce047c (MD5) Previous issue date: 2005 / Resumo: O objetivo deste trabalho é utilizar o Método de Análise e Solução de Problemas, MASP, como veículo de implementação de um programa de qualidade total e avaliar seu impacto em uma empresa do setor de embalagem. O método empregado é o da pesquisa-ação. Para tanto, analisa-se uma empresa, na qual o sistema de gestão da qualidade é estruturado e introduzido. Com isso, pretende-se demonstrar de forma sintética uma outra abordagem de implementação do Controle de Qualidade Total, que pode trazer benefícios para a organização desde as etapas iniciais. Para corroborar com esta idéia, além de demonstrar como o método foi empregado na empresa, três estudos de caso são apresentados detalhadamente. Posteriormente, analisam-se como os projetos de melhoria contribuíram para a institucionalização da qualidade total na organização. Concluindo, este trabalho pretende comprovar a hipótese de que o MASP pode ser utilizado para iniciar o movimento da qualidade e auxiliar na implementação do TQC / Abstract: The main goal of this study is to use the QC Story method of problem solving and analysis as a vehicle for the implementation of a total quality program and evaluate its impacts in a company from the packaging sector. The method that was used employs a research in an industry where the quality management system was structured and introduced. This work intents to briefly demonstrate the advantages that the use of this alternative approach may provide, even in its early phases. To emphasize this idea and also to demonstrate how the method was used in the industry being researched, three detailed case studies are presented. After that, it is analyzed how these improvement projects have influenced the institutionalization of the total quality control concepts in the company. At last, this study intents to verify the hypothesis that the QC Story method can be used to start the quality movement and help the TQC implementation / Mestrado / Materiais e Processos de Fabricação / Mestre em Engenharia Mecânica

In this thesis certain elements of the Japanese management model are examined in the context of Euro-Atlantic management model. As a single integral model of Japanese management does not exist, firstly, two groups of selected elements of Japanese management are explained in the theoretical part. The aim of this thesis is to analyze whether selected approaches of Japanese management have been applied at Mitsubishi Electric Automotive Czech s. r. o., and or how they have been modified in the Czech Republic. The first group of selected elements includes approaches in which active employees allow the organization to achieve high quality products and services - the strategy of kaizen, the activities of quality control circles and total quality management. Japanese management features that are included in the second group lead to the organization cost minimization. Particularly, this paper describes the just-in-time production, total productive maintenance concept, the technique of 5S, the technique of systematic elimination of wasting and the phenomenon of employee loyalty. Having realized a qualitative survey with seven respondents, the analysis showed that the chosen approaches in the organization have been applied, except for the quality control circles. The kaizen strategy has been narrowed down...