El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Peru’s pomegranate productivity is 10.3 tons, which is almost a third of that produced by Turkey (27.5 tons) and almost half of that produced by Spain (20 tons). In this sense, it is necessary that the organizations know the importance of quality management to monitor and maintain product quality. It is important to consider the appropriate methods to adopt and implement quality management so that MSEs may develop a better understanding of how quality management systems should be implemented and the significant, positive impact they generate. This document proposes a model based on quality management and good practices, which frames a series of activities and criteria to provide an objective diagnosis. This model was developed based on information gathered from SMEs in the district of Santiago de Ica.

Thesis (MTech (Quality))-- Cape Peninsula University of Technology, 2010 / During the past decade, project management skills have become increasingly recognised as highly desirable for managers at all levels of organisations. Most people can benefit from the application of project management skills to some parts of their daily operations. The rapid growth of global markets and the introduction of total quality management, continuous improvement programmes and more recently, the drive to redesign business processes, all require some form of project management skills. In spite of the obvious benefits from project management, research has shown that more often than not, the traditional practice of project management does exist within organisations. This then may lead to service failure; thus impacting adversely on the efficiency and image of the organisation. This dispensation also applies to projects undertaken by the Eskom, which will serve as objective of this research study. The primary research objectives of this study are the following: To improve the quality of goods and services through the application of project management. To emphasise the importance of project management within an organisation. To demonstrate that project management, if used in conjunction with a quality management system, can improve service delivery. It is anticipated that the research will lead to an improvement of the control of processes and the overall service or product quality delivered by Eskom.

Orientador: Celso Pascoli Bottura / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Eletrica e de Computação / Made available in DSpace on 2018-08-04T15:52:49Z (GMT). No. of bitstreams: 1 TorricoCaceres_AngelFernando_D.pdf: 1145129 bytes, checksum: e5817164d343ed7c520ead7ed9865194 (MD5) Previous issue date: 2005 / Resumo: Nesta Tese, uma metodologia descentralizada de identificação linear no espaço de estado para sistemas multivariáveis estocásticos, discretos no tempo e serialmente interconectados, é proposta. A identificação do sistema global pode ser feita por meio da identificação individual dos seus subsistemas usando-se algum método de identificação de sistemas e de séries temporais multivariáveis no espaço de estado, dentre os aqui discutidos: Identificação no Espaço de Estado do Erro de Saída de Sistemas Multivariáveis (MOESP), Algoritmos Numéricos para a Identificação nos Subespaços de Sistemas no Espaço de Estado (N4SID), realização estocástica com entradas exógenas utilizando mínimos quadrados restrito, (CLS-SSI) e MOESP-AOKI. Com base nos modelos obtidos para os subsistemas, uma etodologia de controle ótimo descentralizado que explora a estrutura Bloco Triangular Inferior das matrizes do sistema é utilizada. A metodologia combinada de identificação e de controle estocásticos descentralizados, estruturada neste estudo, é aplicada a sistema interconectado de qualidade de água de rio, que motivou este trabalho / Abstract: In this thesis a decentralized methodology for linear state space identification of discrete time, serially interconnected multivariable stochastic systems is proposed. The global system identificationis achieved by means of the individual identification of its subsystems through some state space methods for identification of multivariable systems and time series, among the ones here discussed: Multivariable Output-Error State Space Identification (MOESP), Numerical Algorithms for SubspaceState Space Systems Identification (N4SID), Constrained Least-Squares State Space Identification (CLS-SSI), MOESP-AOKI. Based on the obtained subsystems models a methodology of optimal decentralized control systems that explores the matrices Lower Block Triangular structure is utilized. The combined decentralized stochastic identification and control methodology structured in this study is applied to an interconnected river water quality system, that motivated this work / Doutorado / Automação / Doutor em Engenharia Elétrica