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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
191

Satisfaction;what makes us stay in a close relationship?

Lindholm, Charlotte January 2007 (has links)
<p>The purpose of the study was to study various factors which might influence the level</p><p>of satisfaction in close relationships. The theories which have been covered are: The</p><p>triangular theory of love, The Investment model, Bowlby´s and Ainsworth attachment</p><p>theories, The Equity theory, and the reward theory of attraction. The variables which</p><p>were studied were: intimacy, rewards, commitment and equity. The level of perceived</p><p>superiority was also studied, as well as satisfaction level in comparison to duration in</p><p>the current relationship. A multiple regression was employed to find out which one of</p><p>the variables above would associate strongest with satisfaction. A questionnaire was</p><p>used to collect the data and a reliability test was therefore carried out. 72</p><p>participants took part in the study, 44 females and 28 males. The result showed that</p><p>commitment had the strongest association with satisfaction, followed by intimacy.</p><p>The result also showed that there was a negative significant correlation between</p><p>superiority and level of satisfaction. More over the result did not show any</p><p>correlation between duration in the current relationship and satisfaction. Two</p><p>regressions were also performed to see which one of the variables (intimacy, reward,</p><p>commitment and equity) would associate strongest with satisfaction in two conditions.</p><p>The results showed that commitment had the strongest association for the condition</p><p>with the participants who had been in their relationship 1-6 years. Commitment also</p><p>had the strongest association in the other condition followed by intimacy. In this</p><p>condition the participants had been in their relationship for seven years or more. The</p><p>main discussion points have been the current results in comparison to other’s</p><p>research in the area as well as suggestions for future research.</p>
192

Reward & Recognition Strategies : A case study of GE Healthcare in Umeå

Öztoprak, Tugba, Lundmark, Richard January 2007 (has links)
<p>In a world characterized by increased global competition, and a rapidly changing business environment, companies and organization are forced to continuously reevaluate how they work. Since the first systematic studies of manual labor began during the last century, the focus have changed from a strict control of employees toward looser organizations, increased globalization, and the emergence of HRM-Human Resource Management during the 80’s. Research shows that employee compensation can account for as much as 70-80 percent of companies cost,but also show that the value of a company’s human capital can significantly affect the market value of the company. Studies also show that managers see non-monetary reward and recognition systems as very effective in reaching eight out of ten organizational objectives.</p><p>Another problem facing international companies is establishing themselves in cultures vastly different from their own, in regards to organizational as well as national cultures being different. A company that has been highly regarded and are among the most valued companies in the world is General Electric, which established themselves in Sweden and Umeå when Amersham became GE Healthcare n 2004.</p><p>This background led us to our problem formulation:</p><p>How does GE Healthcare in Umeå use Reward and Recognition strategies and how do their co-workers perceive these strategies with a focus on motivation and jobsatisfaction?</p><p>And our purpose:</p><p>We want to examine potential gaps between evidence and practice on Reward and Recognition Strategies. Furthermore we want to develop and understanding of how co-workers perceive these strategies.</p><p>We have chosen to use a case study to examine GE Healthcare Umeå, and we have interviewed twelve respondents, both managers, white-collar and blue-collar workers. We are using a hermeneutic stance, and our interviews are semi-structured and qualitative in approach. Furthermore we are using an abductive research process in performing our case study. We have chosen to use a theoretical framework based on soft and hard HRM, reward and recognition strategies, and motivation and job satisfaction. We found that GE is highly focused on individual reward and recognition systems, but that they have to some extent adapted to the Swedish collective working culture. GE Healthcare is still in a transition phase in Umeå, and we found that there are some dissatisfaction primarily amongst blue-collar workers with the new organizational structure and culture. Feedback and communication was seen as the most important factor in affecting motivation and job satisfaction, and this was seen as lacking, especially amongst blue-collar workers. We think that this will most likely change over time, as GE’s Session C and EMS systems are implemented throughout the organization and the communication has been further developed. Taking into consideration the loss of perspectives that our anonymity entails and the interest of the topic as such, we think that it would be interesting to conduct a more extensive study of GE Healthcare, two to three years from now.</p>
193

Aspects of the Effort-reward imbalance model of psychosocial stress in the working life

Fahlén, Göran January 2008 (has links)
<p>Fahlén, G. (2008). Aspects on the Effort-reward Imbalance model of psychosocial stress in the work environments. Sundsvall, Sweden: Mid Sweden University, Department of Health Sciences. ISBN 978-91-85317-94-3.</p><p>Since the late 1970s, work related stress has increasingly been recognized as an important determinant for ill-health and disease. One of the most influential stress models is the Effort-Reward Imbalance model (ERI), which stipulates that an imbalance between the perceived effort spent at work and rewards received results in noxious stress. Those with a coping behaviour called Work-related Overcommitment (WOC), including an inability to withdraw from work obligations are especially vulnerable. The model has shown strong explanatory value for a large numbers of harmful health outcomes.</p><p>The general aim of this thesis was to contribute to the development of the ERI model by exploring the properties of this model in relation to its theoretical assumptions, construct, and application and to improve the knowledge of validity of the ERI-model.</p><p>The study sample that was used in three papers emanated from the WOLF study (Work, Lipids and Fibrinogen). The analyses were confined to the subset of individuals who answered the ERI questions (n=1174) with complete answers. In one paper, data from the SKA study (Sick leave, Culture and Attitudes) were used and they comprised all employees at the Swedish Social Insurance Agency responsible for management and compensation of illness in the working population (n=5700). All data are based on questionnaires.</p><p>The results indicate that ERI and WOC are risk factors for sleep disturbances and fatigue. A palpable threshold effect was seen between quartile three and four. Since these symptoms are strongly stress related, our results support the utility of the ERI and WOC scales in assessing stress in working life.</p><p>Agreement between single questions in the original and an approximate instrument for measuring ERI were low, whereas the agreement between the two ERI scales was reasonable. When approximate instruments are used, questions and scales must be presented thoroughly to facilitate comparisons and the results should be interpreted with caution. Today there are no reasons to use such instruments in the ERI model.</p><p>One statement in the ERI model is that individuals with the coping behaviour characterised as WOC are particularly vulnerable to an imbalance between perceived effort and reward; i.e., that ERI and WOC interact. No such effect was shown in relation to disturbed sleep and fatigue. There is no convincing evidence that ERI and WOC interact in synergy. Analysis demonstrated that WOC was relatively stable in perceived unchanged conditions as measured by the original, more comprehensive instrument as well as by the present, shortened instrument. Positively or negatively perceived changes in ERI correspond to changes in WOC. This result suggests that WOC, at least in part, may act as not only a coping strategy but also as an outcome from ERI. Taken together, these results concerning WOC, suggest that studies to clarify the role of the WOC dimension are needed.</p><p>The ERI model states that, when individuals stay in unfavourable conditions characterised as ERI, because there are few alternatives on the labour market or when the individual is at risk of being laid off or of facing downward mobility, they are in a “locked in position” (LIP). A strong association between LIP and ERI was shown, supporting this statement.</p> / <p>Fahlén, G. (2008). Aspects on the Effort-reward Imbalance model of psychosocial stress in the work environments. Sundsvall, Sweden: Mid Sweden University, Department of Health Sciences. ISBN 978-91-85317-94-3.</p><p>Arbetsrelaterad stress har sedan slutat av sjuttiotalet alltmer blivit uppmärksammat som en viktig bestämningsfaktor för ohälsa. En av de mest inflytelserika stressmodellerna är Ansträngning-belönings modellen (Effort-reward imbalance, ERI) som stipulerar att en obalans mellan ansträngning och belöning i arbetet orsakar en skadlig stress och att de som har ett särskilt coping-beteende som kännetecknas bland annat av oförmåga att dra sig tillbaka från sitt arbete (Work related overcommitment WOC) är särskilt sårbara. Modellen har visat ett starkt förklaringsvärde för många negativa hälsoutfall.</p><p>Det övergripande syftet med avhandlingen var att bidra till utvecklingen av ERI-modellen genom att utforska modellens egenskaper i relation till de teoretiska antagandena, uppbyggnad och tillämpning samt att öka kunskapen om modellens validitet.</p><p>Den epidemiologiska studie som användes i tre artiklar var WOLF-studien (WOrk, Lipids and Fibrinogen) där analyserna genomfördes på den delmängd som hade svarat på ERI-frågorna (n=1174) och som hade kompletta svar. För en artikel användes material från SKA-studien (Sjukskrivning, Kultur och Attityder) och omfattade de som arbetade med ohälsoärenden vid Försäkringskassan (n=5700) i samtliga fall användes data från frågeformulär.</p><p>Resultaten visade att ERI och WOC utgör riskfaktorer för störd sömn och dagtrötthet. En tydlig tröskeleffekt kunde skönjas mellan tredje och fjärde kvartilen. Eftersom dessa symptom är starkt stressrelaterade, gav resultaten stöd för användbarheten av ERI och WOC instrumenten för att skatta stress i arbetslivet.</p><p>Överensstämmelsen mellan enskilda frågor i orginalinstrumentet för ERI och ett approximativt var låg, medan överensstämmelsen mellan de två ERI skalorna bedömdes som rimlig. När approximativa instrument används bör frågor och skalor presenteras utförligt för att jämförelser ska underlättas och resultaten bör tolkas med försiktighet.</p><p>En utgångspunkt i ERI-modellen är att individer som har ett coping-beteende som karakteriseras som WOC är särskilt sårbara för en obalans mellan ansträngning och belöning, d.v.s. att ERI och WOC interagerar i synergi. Ingen sådan effekt kunde styrkas i relation till störd sömn och dagtrötthet. Det saknas också övertygande bevis för att en sådan effekt finns. WOC-måttet är relativt stabilt i oförändrade arbetsförhållanden i såväl orginalinstrumentet som i det nuvarande förkortade. Upplevda positiva eller negativa förändringar i ERI påverkade WOC i samma riktning. Resultaten indikerade att WOC, åtminstone delvis kan utgöra ett utfall av ERI, inte endast en copingstrategi. Dessa resultat gör att studier för att tydliggöra WOC-dimensionens roll i ERI modellen är önskvärda.</p><p>En annan utgångspunkt i modellen är att en av de situationer man stannar i ogynnsamma arbetsförhållanden kännetecknade av ERI, är att man har små möjligheter att byta arbete beroende på att man har få möjligheter på arbetsmarknaden eller är utsatt för risk att bli uppsagd eller att få sämre arbete, man är ”inlåst”. Resultaten visade på en stark association mellan inlåsning och ERI och gav därmed stöd åt antagandet.</p>
194

Belöningssystem : en motivationsfaktor / Reward System : a factor of motivation

Rosén, Frida, Smestad, Christine January 2009 (has links)
<p>Syfte med uppsatsen är att skapa en ökad förståelse för belöningssystem och dess funktioner, samt undersöka om dessa motiverar personalen till att sträva efter samma mål som företaget. I vår slutsats har vi kommit fram till att Elgiganten och ONOFF använder sig av väl fungerande belöningssystem. I studien kom vi fram till att både de anställda och litteraturen pekar på att det är de icke-finansiella faktorerna som motiverar mest. Därmed borde de utveckla de icke-finansiella belöningarna vidare för att nå högre motivation och högre effektivitet inom verksamheten. Vi har även kommit fram till att det inte är belöningssystemet i sig utan det är känslan som personalen känner när de uppnår en belöning som motiverar mest.  <p><p> </p></p></p> / <p>Our purpose with this thesis is to create an understanding for reward systems and its funtions, to see if it fulfils the purpose to motivate the employees to strive after the same goal as the company. The conclusion we have come up to is that Elgiganten and ONOFF have a well functioned reward system. In the thesis we have come up with that both the employees and the literature point out that it's the non financial factors which create the largest part of the motivation. This means that the company should develop the non financial reward further to reach higher motivation and higher efficiency in the organization. We have also concluded that it's not the reward system itself but the feeling the employees feel when they reach a reward that motivates the most.  </p>
195

Utmattningsdepression : En studie om det moderna arbetslivets relation till psykisk ohälsa utifrån fem kvalitativa intervjuer

Dahlin, Erica, Forslund, Emma January 2010 (has links)
<p><strong>The purpose of this essay is to try to understand the relationship between the structures of modern working life and the development of burnout. By using the method of qualitative interviews we wanted to see if the Effort-Reward Imbalance Model could be applied to the data we had collected. Two questions have been highlighted in our research: </strong><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p></p><ol><p> </p><li>• Is it possible to establish a relationship between the structures of modern working life and the development of burnout among the subjects interviewed? </li><p> </p><li>• Is it possible to explain the development of burnout among our interviewed subjects through the Effort-Reward Imbalance Model?  </li><p> </p><p> </p></ol><p>Our theoretical frames are the general theories of the modern society and the modern working life as developed by Anthony Giddens, Ulrich Beck and Zygmunt Bauman. We have also used Johannes Siegrist’s medical-sociological Effort-Reward Imbalance Model (ERI-Model). Our main findings are that the characteristics of modern working life mostly have had a negative affect on the lives of four of the five interviewed subjects. Hence, modern working life is one contributing factor to the development of burnout among our interviewed subjects. Four of five interview subjects fulfilled the three hypotheses postulated by the Effort-Reward Imbalance Model. This indicates that these individuals are at an increased risk of developing poor health. It also indicates that an imbalance between efforts and rewards as well as an imbalance between internal and external factors at the workplace might have contributed to their development of burnout.</p><p> </p><p> </p><p> </p><p> </p>
196

Aspects of the Effort-reward imbalance model of psychosocial stress in the working life

Fahlén, Göran January 2008 (has links)
Fahlén, G. (2008). Aspects on the Effort-reward Imbalance model of psychosocial stress in the work environments. Sundsvall, Sweden: Mid Sweden University, Department of Health Sciences. ISBN 978-91-85317-94-3. Since the late 1970s, work related stress has increasingly been recognized as an important determinant for ill-health and disease. One of the most influential stress models is the Effort-Reward Imbalance model (ERI), which stipulates that an imbalance between the perceived effort spent at work and rewards received results in noxious stress. Those with a coping behaviour called Work-related Overcommitment (WOC), including an inability to withdraw from work obligations are especially vulnerable. The model has shown strong explanatory value for a large numbers of harmful health outcomes. The general aim of this thesis was to contribute to the development of the ERI model by exploring the properties of this model in relation to its theoretical assumptions, construct, and application and to improve the knowledge of validity of the ERI-model. The study sample that was used in three papers emanated from the WOLF study (Work, Lipids and Fibrinogen). The analyses were confined to the subset of individuals who answered the ERI questions (n=1174) with complete answers. In one paper, data from the SKA study (Sick leave, Culture and Attitudes) were used and they comprised all employees at the Swedish Social Insurance Agency responsible for management and compensation of illness in the working population (n=5700). All data are based on questionnaires. The results indicate that ERI and WOC are risk factors for sleep disturbances and fatigue. A palpable threshold effect was seen between quartile three and four. Since these symptoms are strongly stress related, our results support the utility of the ERI and WOC scales in assessing stress in working life. Agreement between single questions in the original and an approximate instrument for measuring ERI were low, whereas the agreement between the two ERI scales was reasonable. When approximate instruments are used, questions and scales must be presented thoroughly to facilitate comparisons and the results should be interpreted with caution. Today there are no reasons to use such instruments in the ERI model. One statement in the ERI model is that individuals with the coping behaviour characterised as WOC are particularly vulnerable to an imbalance between perceived effort and reward; i.e., that ERI and WOC interact. No such effect was shown in relation to disturbed sleep and fatigue. There is no convincing evidence that ERI and WOC interact in synergy. Analysis demonstrated that WOC was relatively stable in perceived unchanged conditions as measured by the original, more comprehensive instrument as well as by the present, shortened instrument. Positively or negatively perceived changes in ERI correspond to changes in WOC. This result suggests that WOC, at least in part, may act as not only a coping strategy but also as an outcome from ERI. Taken together, these results concerning WOC, suggest that studies to clarify the role of the WOC dimension are needed. The ERI model states that, when individuals stay in unfavourable conditions characterised as ERI, because there are few alternatives on the labour market or when the individual is at risk of being laid off or of facing downward mobility, they are in a “locked in position” (LIP). A strong association between LIP and ERI was shown, supporting this statement. / Fahlén, G. (2008). Aspects on the Effort-reward Imbalance model of psychosocial stress in the work environments. Sundsvall, Sweden: Mid Sweden University, Department of Health Sciences. ISBN 978-91-85317-94-3. Arbetsrelaterad stress har sedan slutat av sjuttiotalet alltmer blivit uppmärksammat som en viktig bestämningsfaktor för ohälsa. En av de mest inflytelserika stressmodellerna är Ansträngning-belönings modellen (Effort-reward imbalance, ERI) som stipulerar att en obalans mellan ansträngning och belöning i arbetet orsakar en skadlig stress och att de som har ett särskilt coping-beteende som kännetecknas bland annat av oförmåga att dra sig tillbaka från sitt arbete (Work related overcommitment WOC) är särskilt sårbara. Modellen har visat ett starkt förklaringsvärde för många negativa hälsoutfall. Det övergripande syftet med avhandlingen var att bidra till utvecklingen av ERI-modellen genom att utforska modellens egenskaper i relation till de teoretiska antagandena, uppbyggnad och tillämpning samt att öka kunskapen om modellens validitet. Den epidemiologiska studie som användes i tre artiklar var WOLF-studien (WOrk, Lipids and Fibrinogen) där analyserna genomfördes på den delmängd som hade svarat på ERI-frågorna (n=1174) och som hade kompletta svar. För en artikel användes material från SKA-studien (Sjukskrivning, Kultur och Attityder) och omfattade de som arbetade med ohälsoärenden vid Försäkringskassan (n=5700) i samtliga fall användes data från frågeformulär. Resultaten visade att ERI och WOC utgör riskfaktorer för störd sömn och dagtrötthet. En tydlig tröskeleffekt kunde skönjas mellan tredje och fjärde kvartilen. Eftersom dessa symptom är starkt stressrelaterade, gav resultaten stöd för användbarheten av ERI och WOC instrumenten för att skatta stress i arbetslivet. Överensstämmelsen mellan enskilda frågor i orginalinstrumentet för ERI och ett approximativt var låg, medan överensstämmelsen mellan de två ERI skalorna bedömdes som rimlig. När approximativa instrument används bör frågor och skalor presenteras utförligt för att jämförelser ska underlättas och resultaten bör tolkas med försiktighet. En utgångspunkt i ERI-modellen är att individer som har ett coping-beteende som karakteriseras som WOC är särskilt sårbara för en obalans mellan ansträngning och belöning, d.v.s. att ERI och WOC interagerar i synergi. Ingen sådan effekt kunde styrkas i relation till störd sömn och dagtrötthet. Det saknas också övertygande bevis för att en sådan effekt finns. WOC-måttet är relativt stabilt i oförändrade arbetsförhållanden i såväl orginalinstrumentet som i det nuvarande förkortade. Upplevda positiva eller negativa förändringar i ERI påverkade WOC i samma riktning. Resultaten indikerade att WOC, åtminstone delvis kan utgöra ett utfall av ERI, inte endast en copingstrategi. Dessa resultat gör att studier för att tydliggöra WOC-dimensionens roll i ERI modellen är önskvärda. En annan utgångspunkt i modellen är att en av de situationer man stannar i ogynnsamma arbetsförhållanden kännetecknade av ERI, är att man har små möjligheter att byta arbete beroende på att man har få möjligheter på arbetsmarknaden eller är utsatt för risk att bli uppsagd eller att få sämre arbete, man är ”inlåst”. Resultaten visade på en stark association mellan inlåsning och ERI och gav därmed stöd åt antagandet.
197

Performance appraisal management in Qidi

Li, Liya January 2010 (has links)
The purpose of this study is to explore the performance appraisal practice in Qidi, and suggest in what way Qidi should go in performance appraisal in the future. The result shows that there are some problems in Qidi’s performance appraisal, management. Thereby, the suggestions are that Qidi should establish a standard performance appraisal system, create a formal control system, and keep the process transparent in appraisal.
198

Reward &amp; Recognition Strategies : A case study of GE Healthcare in Umeå

Öztoprak, Tugba, Lundmark, Richard January 2007 (has links)
In a world characterized by increased global competition, and a rapidly changing business environment, companies and organization are forced to continuously reevaluate how they work. Since the first systematic studies of manual labor began during the last century, the focus have changed from a strict control of employees toward looser organizations, increased globalization, and the emergence of HRM-Human Resource Management during the 80’s. Research shows that employee compensation can account for as much as 70-80 percent of companies cost,but also show that the value of a company’s human capital can significantly affect the market value of the company. Studies also show that managers see non-monetary reward and recognition systems as very effective in reaching eight out of ten organizational objectives. Another problem facing international companies is establishing themselves in cultures vastly different from their own, in regards to organizational as well as national cultures being different. A company that has been highly regarded and are among the most valued companies in the world is General Electric, which established themselves in Sweden and Umeå when Amersham became GE Healthcare n 2004. This background led us to our problem formulation: How does GE Healthcare in Umeå use Reward and Recognition strategies and how do their co-workers perceive these strategies with a focus on motivation and jobsatisfaction? And our purpose: We want to examine potential gaps between evidence and practice on Reward and Recognition Strategies. Furthermore we want to develop and understanding of how co-workers perceive these strategies. We have chosen to use a case study to examine GE Healthcare Umeå, and we have interviewed twelve respondents, both managers, white-collar and blue-collar workers. We are using a hermeneutic stance, and our interviews are semi-structured and qualitative in approach. Furthermore we are using an abductive research process in performing our case study. We have chosen to use a theoretical framework based on soft and hard HRM, reward and recognition strategies, and motivation and job satisfaction. We found that GE is highly focused on individual reward and recognition systems, but that they have to some extent adapted to the Swedish collective working culture. GE Healthcare is still in a transition phase in Umeå, and we found that there are some dissatisfaction primarily amongst blue-collar workers with the new organizational structure and culture. Feedback and communication was seen as the most important factor in affecting motivation and job satisfaction, and this was seen as lacking, especially amongst blue-collar workers. We think that this will most likely change over time, as GE’s Session C and EMS systems are implemented throughout the organization and the communication has been further developed. Taking into consideration the loss of perspectives that our anonymity entails and the interest of the topic as such, we think that it would be interesting to conduct a more extensive study of GE Healthcare, two to three years from now.
199

Satisfaction;what makes us stay in a close relationship?

Lindholm, Charlotte January 2007 (has links)
The purpose of the study was to study various factors which might influence the level of satisfaction in close relationships. The theories which have been covered are: The triangular theory of love, The Investment model, Bowlby´s and Ainsworth attachment theories, The Equity theory, and the reward theory of attraction. The variables which were studied were: intimacy, rewards, commitment and equity. The level of perceived superiority was also studied, as well as satisfaction level in comparison to duration in the current relationship. A multiple regression was employed to find out which one of the variables above would associate strongest with satisfaction. A questionnaire was used to collect the data and a reliability test was therefore carried out. 72 participants took part in the study, 44 females and 28 males. The result showed that commitment had the strongest association with satisfaction, followed by intimacy. The result also showed that there was a negative significant correlation between superiority and level of satisfaction. More over the result did not show any correlation between duration in the current relationship and satisfaction. Two regressions were also performed to see which one of the variables (intimacy, reward, commitment and equity) would associate strongest with satisfaction in two conditions. The results showed that commitment had the strongest association for the condition with the participants who had been in their relationship 1-6 years. Commitment also had the strongest association in the other condition followed by intimacy. In this condition the participants had been in their relationship for seven years or more. The main discussion points have been the current results in comparison to other’s research in the area as well as suggestions for future research.
200

Motivational aspects, benefits and pitfalls of a reward system in a small shop-floor business unit : A case study of a car-dealership service unit

Fransson, Thomas, Frendberg, Gabriel January 2008 (has links)
Introduction: Competition increases and companies need to adjust their business to stay competitive. Employees have gained an important for an or-ganisation and are often seen as the key to business success. Motiva-tion is important for increased performance. A reward system can, amongst other things, help an organisation to motivate, attract and retain their employees. Historically, rewards have concerned mostly senior management. We where interested in how a reward system could affect people further down in the hierarchy. How can a reward system influence motivation in small shop-floor business units? What are the benefits and possible pitfalls with a reward system for such a setting? Purpose: The purpose of this report is slightly wider than what the research questions suggest. By thoroughly investigating the motivating ele-ments we aim to create a frame of reference, which is thought to give insight into the important components of a reward system and the motivating factors. It is our aim that this frame will be applicable to other settings similar to the one which we will investigate. We also intend to look into what positive and negative aspects there are and how the disadvantages with a reward system can be minimized. Method: To fulfil our purpose we have chosen to perform a case study on the service unit of Hedin Göteborg Bil AB. In order to retrieve the necessary empirical data we have interviewed two managers and car-ried out a questionnaire amongst the thirteen service technicians. Results: In line with theory, we found that financial rewards it is not the prime source for motivation; there are many factors that play a lar-ger role. Some of the most motivating factors turned out to be col-leges, autonomy and responsibility, fun and rewarding work tasks. More interestingly, we saw a relation between many of these and the reward system, indicating that financial rewards enhance the motiva-tional effects of other factors. We found that there are several positive and negative aspects with any reward system. The case study presented solutions to many of the possible pitfalls and indicated that they benefited from their cur-rent reward system.

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