Much recent discussion has highlighted the challenges posed by what have variously been called “disruptive”, “discontinuous”, “breakthrough” and “radical” innovations. Although the labelling may vary, the underlying themes appear to be consistent. In particular it is clear that under conditions in which the dominant “rules of the game” change as a result of emergent or shifting markets, major movements at the technological frontier, dislocations in the regulatory environment etc, even organizations with well-developed innovation capabilities get into difficulties. This is less a matter of particular technological, market or political stimuli than of the limitations of the repertoire of organizational responses available to the firm. This resurfaces a long-running concern with managing innovation in two different modes, namely “exploitation” and “exploration”. This thesis reports the results of exploratory research into specific aspects of the organizational culture within the Research and Development (R&D) setting of a small mature UK based company, Cerulean. In doing so it also identifies and discusses key management interventions for developing an innovation culture that facilitates radical product innovation. Cerulean designs and manufactures quality control instrumentation and has in the past been very successful with radically new products. In recent years this propensity for “radicalness” has declined and the company now wishes to regain this capability. A grounded research methodology and a participative action research approach was utilised to surface issues that clearly illustrated both the presence and intensity of aspects of organisation culture that enabled and inhibited radical product innovation. Participative analysis of the data identified nine emerging themes and key constructs of an innovation culture that was found to influence “radicalness” in new product development ventures. The interrelationships between the themes were discussed in the context of current theoretical perspectives in the field of innovation management. This led to the development of a conceptual model that incorporates two “ideal” archetypal forms of innovation culture. A composite instrument was developed based on existing evaluation tools and used to assess the innovation culture. First use of the instrument indicated areas of opportunity in developing a radical innovation culture. Further participative analysis of the emergent themes and the assessment and evaluations of the extant innovation culture, resulted in a series of management interventions to stimulate the development of a culture to facilitate radical product innovation. The design of the interventions was also informed by the literature and other organizations, part of a national Discontinuous Innovation Forum (DIF) undergoing similar ambitions. The proposed interventions comprise a series of linked management actions in the form of a plan to shift the innovation culture of the company closer to a desired radical innovation culture.

Much recent discussion has highlighted the challenges posed by what have variously been called “disruptive”, “discontinuous”, “breakthrough” and “radical” innovations. Although the labelling may vary, the underlying themes appear to be consistent. In particular it is clear that under conditions in which the dominant “rules of the game” change as a result of emergent or shifting markets, major movements at the technological frontier, dislocations in the regulatory environment etc, even organizations with well-developed innovation capabilities get into difficulties. This is less a matter of particular technological, market or political stimuli than of the limitations of the repertoire of organizational responses available to the firm. This resurfaces a long-running concern with managing innovation in two different modes, namely “exploitation” and “exploration”. This thesis reports the results of exploratory research into specific aspects of the organizational culture within the Research and Development (R&D) setting of a small mature UK based company, Cerulean. In doing so it also identifies and discusses key management interventions for developing an innovation culture that facilitates radical product innovation. Cerulean designs and manufactures quality control instrumentation and has in the past been very successful with radically new products. In recent years this propensity for “radicalness” has declined and the company now wishes to regain this capability. A grounded research methodology and a participative action research approach was utilised to surface issues that clearly illustrated both the presence and intensity of aspects of organisation culture that enabled and inhibited radical product innovation. Participative analysis of the data identified nine emerging themes and key constructs of an innovation culture that was found to influence “radicalness” in new product development ventures. The interrelationships between the themes were discussed in the context of current theoretical perspectives in the field of innovation management. This led to the development of a conceptual model that incorporates two “ideal” archetypal forms of innovation culture. A composite instrument was developed based on existing evaluation tools and used to assess the innovation culture. First use of the instrument indicated areas of opportunity in developing a radical innovation culture. Further participative analysis of the emergent themes and the assessment and evaluations of the extant innovation culture, resulted in a series of management interventions to stimulate the development of a culture to facilitate radical product innovation. The design of the interventions was also informed by the literature and other organizations, part of a national Discontinuous Innovation Forum (DIF) undergoing similar ambitions. The proposed interventions comprise a series of linked management actions in the form of a plan to shift the innovation culture of the company closer to a desired radical innovation culture.

ABSTRACTTitle: The Effect of Customer Preferences Dynamism on Incumbent Firms:The Case of Nokia in the Mobile Phone industry.Authors: Adnan Kandeel kandeeladnan@gmail.comDinsel Sali dinsel08@yahoo.comFaculty: Department of Management and EngineeringDate: 27th of May 2013Background: The study of the dynamism of customer preferences’ effect onincumbent firms offers in-depth understanding of the active roleof customers in affecting the position of incumbent firmswhich has been neglected in the vast majority of literaturethat examined the declining position of incumbent firms.Aim: The aim of this thesis is to examine the dynamism of customerpreferences’ effect on incumbent firms.Definitions: Incumbent firm: the dominant firm in an industry.Customer preferences: the collection of attributes including explicitand implicit attributes of a certain product.Preference stereotypes: the implicit prejudgement by customers about a certain product that can not be ascribed to an explicit attribute.Methodology: A qualitative approach where online historical data from 1100 NokiaMobile phone user reviews for 11 years were collected, profiled, andthen analyzed.Completion and results: Incumbent firms are affected by the dynamism of explicit andimplicit preferences through their effect on radical and incrementalinnovation. Furthermore, preference stereotypes can affect incumbentfirms’ ability to impact the change of product meanings throughradical innovation and investment in technology.Keywords: Incumbent firms, Customer preferences dynamism, Radical innovation

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Design is a resource that could be better utilized by companies in order to create growth and sustainable innovation in the future. Numerous scholars have therefore stressed the importance of forward-looking executives and designers in today’s organizations that realize the importance of design as a differentiator. This research intends to illustrate how innovation of meanings is a future competitive advantage and to show how companies can benefit from design as an innovation tool. New product meanings can be pushed upon the market through proposals, something that is being compared to the traditional user-centred methods where user needs are being scrutinized. The theoretical framework identifies four factors that can be set in relation to any company in order to investigate its stance towards innovation of new meanings. The research is limited to focus on two case companies and complemented by information from Jönköping School of Engineering, being their mutual external source of novel design ideas. The case studies show how the four factors all rely on a vision that supports design and affects the firms’ ability to capitalize on novel ideas found among external sources. This study concludes that a co-occurring search of novel design interpretations and market pull innovations is of highest importance. It further discusses how to interact with external sources in a way that does not block their potential to explore new product meanings.

Thesis (PhD (Civil Engineering))--Stellenbosch University, 2008. / Radical, far-beyond-the-norm innovation engages unknown developmental frontiers outside the familiar fields of standardised practice, requiring new and broad perspectives. This implies significant uncertainty during problem solution – the more radical, the greater the uncertainty. No systematic procedures for managing radical innovation exist. Research managers agree that traditional, standardised innovation approaches do not provide sufficient support for managers to cope with the degree of functional uncertainty typical of radical innovations. An efficient approach for delimiting and describing its uncertainties and managing the development process during the radical innovation process is sought. This thesis synthesizes a methodology for radical innovation from Systems Engineering and Management of Technology theory. Its application in a case study illustrates how it facilitates efficient strategic decision-making during radical innovation. Systems Engineering, by its comprehensive perspective, provides a valuable non-intuitive framework from which required radical innovation functionalities and uncertainties are identified, delimited, characterised and developed. Management of Technology concerns the core theory of technology; its perspective on technology provides the radical innovation process with a means of characterising and delimiting status, potential and uncertainty of functional, technological elements in the system. The resulting Radical Innovation Methodology is verified through application to an emerging renewable energy concept, the Solar Chimney Power Plant, which responds to a demand for innovation aimed at sustainable energy generation. The radically tall chimney structure required by the plant, proposed to stand 1,500 meter tall, serves as a fitting case for illustrating the methodology. Addressing and solving of challenges and uncertainties related to the radically tall structure and associated costs are required toward competence of this concept in a global energy market.

A growing body of research is drawing attention to the importance of open innovation and the reasons firms should progressively switch to this paradigm. However, there is still some reluctance to embrace such approach to innovation. This study investigates the main factors impacting the selection of internal and external new product development in a US multinational company belonging to the semiconductor industry. The main factor found to impact the choice of internal and external innovation is the degree of radicalness of NPD projects. Hence, this is used as additional variable to the internal and external nature of projects to build a matrix, capable of describing the main factors managers take into account when deciding on the projects to undertake. Combining the internal or external and incremental or radical nature of NPD projects, for each category, it was possible to highlight the main dimensions determining the projects selection, namely the expected output and profitability, the purpose of the NPD process, the attention received by managers and the risk involved.

This thesis amends some existing theoretical gaps and an overall lack of empirical studies regarding the ways R&D managers can use Open Innovation during the management of the radical innovation processes’ early development phase.Using existing theories, an interview guide and an analytical model was created. These were later used during the gathering and analysis of empirical data. Our sampling involves three of Sweden’s largest companies, representing three distinct industry fields. Interviews took place during April 2010, and all the interviewees were R&D managers with previous experience with Open Innovation and radical innovation.The results reveal that the managers do use Open Innovation when managing radical innovation, and point to both benefits and issues brought about by using Open Innovation during this process. The use of Open Innovation during the management of radical innovation can be divided into two main aspects; the actual extent to which it is used, and the ways the managers use it. Our results reveal that the extent varies from an early peak, an in between Open Innovation chasm and a final increase. Furthermore, our studies also show that the main ways the managers use OI are; exploitation and creation of revenue streams, knowledge leveraging and integration, and finally to create superior products using broad knowledge networks.

As global competition is increasingly intensified, radical innovation has become more and more important for corporations in high-velocity industries. Thanks to the advances of information systems and communication media, corporations can easily reach out to experts all over the world and form project teams dedicated to the innovation effort. However, research shows that while some innovation teams are very successful in achieving significant breakthroughs, many struggle to make their collaborations work. In this dissertation, we aim to provide a comprehensive understanding of the collaboration challenges that an innovation team faces. By considering the simultaneous needs for differentiation and integration in the innovation effort and taking a communication/ interpretive perspective, we develop a theoretical model to investigate how the processes of differentiation and integration are shaped through team communication and influence an innovation team's collaboration outcomes. Specifically, we delineate four structural properties of team communication to capture these two processes - the number of issue streams explored, the number of attention switches initiated, the conceptual linkage between issue streams, and the level of deliberation after each attention switch - and identify four categories of factors that influence the development of these two processes - team composition, semi-structures, communication contexts, and communication environments. We conduct a case study as a preliminary test of our theoretical model, and find that the model provides comprehensive explanations for the collaboration dynamics and issues of these teams. We believe such a theoretical model can contribute to a better understanding of the complexity involved in an innovation project and bring fresh insights to the design of information systems for supporting an innovation team.