Background: The COVID-19 pandemic has forced companies to undergo a rapid digital transformation, including a shift towards remote-hybrid work structures. This has disrupted traditional ways of working, including strategic knowledge management (SKM). Effective SKM is crucial for organizations to succeed under remote-hybrid working arrangements and requires modernization of knowledge management strategies. Despite significant research on SKM and remote-hybrid work separately, there is a lack of understanding of how remote- hybrid work structures affect SKM, and the development of effective strategies to manage strategic knowledge in this new digital environment. Purpose: This thesis aims to investigate how remote-hybrid work structures influence the management of strategic knowledge in organizations. It aims to bridge the fields of SKM and hybrid organizations by exploring how organizations can design their infrastructures and processes to succeed with SKM under a remote-hybrid work structure. Method: This study adopts a critical realism research philosophy, an abductive research approach, and an exploratory single case study design to explore SKM in the context of remote- hybrid work structures. Data was collected through seven semi-structured interviews with CEOs and partners at different offices of the case company, as well as four observation sessions. The analysis of data was conducted in three steps, namely empirical analysis, abstraction, and retroduction. Conclusion: This study offers a unique perspective on the relationship between remote-hybrid work structures and SKM processes in organizations. By highlighting the importance of digital infrastructure and knowledge-sharing culture, the study identifies key factors for successfully managing strategic knowledge in this new work context. The study also provides a new conceptual framework that bridges the fields of remote-hybrid work and SKM, emphasizing the interlinks between infrastructures, organizational culture, and SKM processes. These insights provide a valuable contribution to both SKM research and practical implications for managers seeking to design effective SKM infrastructures and processes that provide a strategic advantage.

Syftet med denna kvalitativa studie var att undersöka hur balansen mellan arbetsliv och privatliv har påverkats för arbetsförmedlare under distansarbete. Genom semistrukturerade intervjuer mottogs arbetstagarnas upplevelser om deras balans mellan arbetsliv och privatliv. Studiens deltagare bestod av nio heltidsanställda arbetsförmedlare, sju kvinnor och två män, mellan åldrarna 34-65 år. Data analyserades med hjälp av tematisk analys där fem teman identifierades: arbetsmiljö och produktivitet, autonomt arbete, välmående, kommunikation samt gränssättning. Resultatet visar att distansarbetet har fördelar som främjar en balans mellan arbetsliv och privatliv för arbetsförmedlarna. De betonar vikten av att sätta gränser som är centralt för work-life balance. Distansarbetet har bidragit med ett nytt bättre arbetssätt som har gett positiva effekter på deras subjektiva välbefinnande. Trots fördelarna visade resultatet även utmaningar med distansarbetet. Exempel på utmaning var brist på social interaktion som kan leda till missförstånd samt otydliga gränser. / The purpose of this qualitative study was to examine how the balance between work and private life has been affected for employment counselors during remote e-work. Through semi-structured interviews, employees' experiences regarding their work-life balance were explored. The participants in the study consisted of nine full-time employment counselors, seven females and two males, ranging in age from 34-65 years. Data were analyzed using thematic analysis, identifying five themes: work environment and productivity, autonomous work, well-being, communication, and boundary-setting. The results indicate that remote e-work has advantages that promote a work-life balance for employment counselors. They emphasize the importance of setting boundaries, which is crucial for work-life balance. Remote e-work has introduced a new and improved way of working, leading to positive effects on their perceived well-being. Despite the benefits, the results also revealed challenges associated with remote e-work. Examples of challenges included a lack of social interaction that could lead to misunderstandings and unclear boundaries.