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Edcon : a case study in strategic managementDe Witt, Jacques 12 1900 (has links)
Thesis (MBA)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: The consumer in 2000 has various new options on which to spend money, even
when compared to only one year ago. In South Africa new spending destinations
and higher interest rates, fuel prices and administered prices led to changes in
consumer patterns, which implies less spending on traditional retail products such
as furniture, clothes, shoes and more spending in the growth sectors such as cell
phones and internet. The retailer who wants to ensure success in this changing
environment has to competently address a number of strategic issues. Effective
positioning significantly contributes to an organisations competitiveness and
consequent success in any line of business.
The loss of the Edgars group clothing, footwear and textile market share despite
expensive efforts to buy sales and add space, was the clearest indicator that every
retailer's most treasured asset, the customer, was migrating to competitors, and/or
spending less with the group. In this study the key strategic issues that led to
Edgars decline in marketshare from 1995 through to 2000 has been examined in
the light of changes in the internal and external environment of retail.
Case study research in the form of documentary analysis of Edgars, together with
knowledge originating from the literature review, provided a sound basis for
generating questions to be answered. / AFRIKAANSE OPSOMMING: Die verbruiker het in die jaar 2000 verskeie nuwe opsies waarop geld spandeer kan
word. Nuwe bestedingsareas in Suid-Afrika het as gevolg van hoër rentekoerse,
brandstofpryse en administraiewe kostes gelei tot verandering in
verbruikerspatrone, wat impliseer dat minder op tradisionele handelsprodukte soos
meubels, klere, en skoene teenoor sektore soos selfone en die internet spandeer
word. Die handelaar wat 'n sukses in so 'n situasie wil verseker, moet 'n aantal
strategiese vraagstukke op 'n bekwame en vaardige wyse aanspreek. Effektiewe
posisionering sal 'n besondere bydrae maak tot enige onderneming se mededinging
en sukses.
Die verlies aan markaandeel van Edgars se klerasie, skoene en tekstiel bedryf ten
spyte van hoë besteding aan bemarking en addisionele vloerspasie, was 'n
duidelike aanwysing dat elke handelaar se mees gewaardeerde bate, die klient, na
kompetisie migreer of minder by die handelaar spandeer. In hierdie studie word
verskeie strategiese vraagstukke ondersoek in die lig van die interne en eksterne
omgewing van die handelaar. Identifisering van hierdie veranderinge en tendense
sal handelaars help om probleme te formuleer vir verdere strategiee.
Gevallestudie navorsing in die vorm van dokumentere analise rakende die Edgars
ondersoek, tesame met kennis verkry uit literatuuroorsig, het 'n sterk grondslag gelê
vir die formulering van vrae wat beantwoord kan word.
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The influence of transformation on financial performance of operational level of retail businesses : a case studySimamane, Xolani Protus January 2016 (has links)
Submitted in fulfillment of the requirements for the Masters Degree In Management Sciences Business Administration, Department of Entrepreneurial Studies and Management, Durban University of Technology, Durban, South Africa, 2016. / The retail industry is arguably one the most prosperous sectors in the global economy. Retail’s importance lies in the fact that it serves as an intermediary between producers and consumers. Given its significance in the everyday lives of people in communities and its role in national economies, the industry operates under extensive competition driven by growth in Information Technology which has dramatically changed the consumption patterns and buying behavior of consumers today. The changes are greatly influenced by different economic factors that impose change in the industry and impact on the bottom line of businesses. Thus, retailers are constantly realigning their businesses in ways that ensure that old customers are kept and new ones are sourced. It is from the foregoing that this study sets out to investigate the influence of transformation on the financial performance of the operational level of retail businesses: A case study.
Using a quantitative research method, the study focused on 101 middle level branch managers of The South African Post Office obtained through the simple random technique. The questionnaires were administered to the branch managers and the data obtained was analysed using SPSS software.
Findings from the study revealed that the overall business transformation has a positive impact on the financial performance of businesses. The results further revealed that continuous communication with regards to transformation inspires confidence among employees, thereby leading to productivity and the achievement of organisational goals and objectives. Findings also suggest that productive employees contribute positively to the financial performance of the business. The study recommends that retail businesses should consider overall business transformation in terms of structural design change, Information Technology, products and services and employee motivation to keep business relevant in the ever-changing global economy. / M
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OK Bazaars (1929) Ltd : a strategic management analysis of the period 1970 to 1997Volschenk, Marius Stephanus 12 1900 (has links)
Thesis (MBA)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: The aim of this dissertation is to attempt to shed some light on the strategic issues and
shortfalls that accompanied the OK Bazaars (1929) Ltd on its path from being the
oldest and largest retailer in South Africa to becoming a spiralling loss-maker and
being sold for a mere R1 at the end of what is probably the longest existing retail-trade
history for a company this size in South Africa.
Only a limited number of South African case studies exist in the field of Strategic
Management and the writer will, in the latter part of the dissertation, condense the
broad facts to a case study that will serve South African students in the field of
Strategic Management.
The study firstly follows a theoretical discussion on some Strategic Management
theory, especially the two important concepts of vision and mission. This leads to the
discussion of a model for Strategic Management or more specific, strategic analysis.
The study then concludes with the application of the model on the OK Bazaars, which
entails the essence of the report.
The focus is on the company since the early seventies and thereafter up until its sale
by The South African Breweries(SAB) in 1997. The period under discussion is
fragmented into roughly the three decades, that is the seventies, the eighties and the
years 1990 to 1997(the nineties).
The writer at this stage wishes to emphasise that, due to a number of factors which will
be discussed shortly, a broad analytical approach is followed on the seventies with a
somewhat more detailed analysis being done on the eighties and, as far as is possible,
a full-on analysis of the nineties.
The reasons for this approach are as follows:
• The 0K Bazaars in its pre-1997 form does not exist anymore and the people
involved with the then-existing company are no longer available for comment. Almost no media-published material is available on the OK Bazaars during the
seventies with only limited published material on the eighties.
• Due to the SAB and Shoprite Holdings, the new owners of OK Bazaars, currently
still being in a dispute as to the exact extent of the losses incurred by the OK just
prior to the take-over and the nett asset value of the OK Bazaars at the time of
the take-over, the situation surrounding the OK and its financial figures are very
sensitive at present. As a result very little information is available from Shoprite
with no information from SAB except the annual financial reports. By August
2000 there were still indications that the dispute was not yet resolved (De
Vynck,2000). Due to the poor performance of OK Bazaars in the last years of its
presence in the SAB stable, the annual financial reports of SAB also reflect the
minimum information on the company (OK).
It is however the aim of the writer to evaluate, with the somewhat limited information at
hand, the company from a strategic management point of view and construct these
facts to a practical case study for fellow students in this interesting field of
management. / AFRIKAANSE OPSOMMING: Die doel van hierdie proefskrif is om te poog om die strategiese probleme en
tekortkominge uit te lig wat bygedra het tot die ondergang van OK Bazaars (1929) Bpk,
vanaf die stadium dat die OK die grootste kleinhandelaar in Suid-Afrika was totdat dit
'n onomkeerbare verliesmaker geword het en verkoop is vir 'n skamele R1 aan die
einde van wat waarskynlik die langsbestaande kleinhandelsgeskiedenis vir 'n
maatskappy van hierdie grootte in Suid Afrika is.
Daar bestaan slegs 'n beperkte aantal Suid Afrikaanse gevallestudies in die veld van
Strategiese Bestuur en die skrywer sal, in die laaste deel van die proefskrif, die breër
feite tot 'n gevallestudie reduseer wat gebruik kan word deur Suid Afrikaanse studente
in the veld van Strategiese Bestuur.
Die studie begin met 'n bespreking van sekere teoretiese aspekte van Strategiese
Bestuur, veral die twee belangrike onderwerpe van visie en missie. Dit lei tot die
bespreking van 'n model vir Strategiese Bestuur, of meer spesifiek strategiese
ontleding of analise.
Die studie gaan dan voort met die toepassing van die model op die OK Bazaars, wat
die kern van die verslag vorm.
Die fokus is op die maatskappy sedert die vroeë sewentigerjare en daarna tot en met
die verkoop daarvan deur die SAB in 1997. Die tydperk onder bespreking word
rofweg opgedeel in die drie dekades, naamlik die sewentigerjare, die tagtigerjare en
die jare 1990 tot 1997 (die negentigerjare).
Die skrywer wil reeds op hierdie stadium beklemtoon dat, as gevolg van 'n paar faktore
wat hierna bespreek sal word, 'n breë oorsigtelike benadering gevolg word ten opsigte
van die sewentigerjare met 'n ietwat meer gedetailleerde ontleding wat ten opsigte van
die tagtigerjare gedoen word en, sover as moontlik, 'n volwaardige ontleding van die
negentigerjare. Die redes vir hierdie benadering is as volg:
• Die OK Bazaars soos dit gelyk het voor 1997 bestaan nie meer nie, en die
persone wat betrokke was by die maatskappy soos dit op daardie stadium daar
uitgesien het, is nie meer beskikbaar vir kommentaar nie.
• Daar is feitlik geen media-gepubliseerde materiaal omtrent OK Bazaars
gedurende die sewentigerjare beskikbaar nie, terwyl slegs beperkte
gepubliseerde materiaal omtrent die tagtigerjare beskikbaar is.
• As gevolg van die feit dat SAB en Shoprite Holdings, die nuwe eienaars van OK
Bazaars, tans steeds in a dispuut is insake die presiese omvang van die verliese
aangegaan deur die OK net voor die oorname asook die netto batewaarde van
OK op die stadium van die oorname, is die situasie rakende die OK en die
finansiële resultate daarvan hoogs sensitief op die oomblik. Gevolglik is baie min
inligting beskikbaar vanaf Shoprite, terwyl geen inligting vanaf die SAB kant
buiten die statutêre jaarverslae beskikbaar is nie. Teen Augustus 2000 was daar
steeds aanduidings dat die dispuut nie opgelos is (De Vynck,2000). As gevolg
van die swak vertoning van die OK Bazaars in die laaste jare waartydens dit nog
binne die SAB stal geval het, reflekteer die jaarlikse finansiële verslae van die
SAB slegs die minimum inligting omtrent die maatskappy (OK).
Dit is egter die doel van die skrywer om met die beperkte inligting beskikbaar, die
maatskappy uit 'n strategiese bestuur-oogpunt te evalueer en hierdie feite dan saam te
voeg ten einde 'n praktiese gevallestudie daar te stel vir mede studente in hierdie
interessante veld van bestuur.
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An information system process model for a small South African enterprise in the retail sectorGikas, Evangelos 12 1900 (has links)
Thesis (MBA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: This study acts as a consulting solution to a South African small retail enterprise in
developing an information system process model that will assist them to achieve their goals.
A thorough analysis of the enterprise and the existing processes is conducted, where after the
development of a transactional processing system is critically analysed.
Small enterprises have specific information technology needs that are vastly different from
large firms. The study takes into consideration the very specific conditions that will lead to
successes and failures for this enterprise. It illustrates that from planning through to
implementation and evaluation, it is important to integrate the technology as seamlessly as
possible with the existing culture and operation.
A review of existing principles for small enterprises is conducted and the guidelines flowing
from this are outlined and applied to the business under investigation in a developing a
practical solution.
The owner understands that technology could be utilised to the benefit of his business. His
backing and conviction that this is the way forward is imperative to the long-term success of
the ultimate solution. Some guidelines to the study are set parameters as the owner has
expressed specific requirements regarding the ultimate solution.
This study provides a framework from which the developer, consultant and owner can sit at a
planning stage and discuss an action plan for initialising and completing this project. Specifications and technical requirements can be deduced from the conclusions drawn in this
study.
The success of the new information system will depend solely on the quality of information
and involvement of the users. The success of the ultimate solution will need the support of
non-technology related functions. The information system will be dependent on the current
processes and how well they are managed in conjunction with the new system. / AFRIKAANSE OPSOMMING: Hierdie studie behels die formulering van 'n oplossing vir 'n Suid Afrikaanse kleinsake
onderneming. Die ontwikkeling van 'n inligtingstelsel proses model wat die onderneming in
staat sal stel om hulle doelwitte te bereik is die fokus van die studie. Die onderneming en
huidige prosesse word in diepte geanaliseer waarna die ontwikkeling van 'n transaksionele
prosesering sisteem krities bestudeer word.
Klein ondernemings het spesifieke informasie tegnologie behoeftes wat grootliks verskil ten
opsigte van groot ondernemings. Hierdie studie neem in ag die spesifieke omstandighede wat
die onderneming se suksesse en mislukkings sal bepaal. Dit wys uit dat die proses vanaf
beplanning, tot en met implementasie en evaluasie, dit noodsaaklik is om die informasie
tegnologie sonder haakplekke te integreer met die huidige kultuur en operasie.
Bestaande beginsels vir kleinsake besighede word hersien en die gevolgtrekkings wat daaruit
vloei word saamgevat en toegepas op die onderneming wat bestudeer word om 'n praktiese
oplossing te ontwikkel.
Die eienaar is bewus van die voordele wat informasie tegnologie vir sy onderneming kan
inhou. Sy steun en oortuiging dat dit die regte oplossing is, is noodsaaklik vir die langtermyn
sukses van die uiteindelike oplossing. Riglyne vir die studie word voorgeskryf waar die
eienaar spesifieke parameters aangaande die uiteindelike oplossing vereis.
Die studie verskaf 'n raamwerk waarmee die programeerder, konsultant en eienaar 'n
beplanningsessie kan bywoon om 'n aksieplan te bespreek vir die oorsprong en voltooiing van die projek. Dit is moontlik dat spesifikasies en tegniese vereistes afgelei kan word vanaf die
gevolgtrekkings gemaak in die studie.
Die sukses van die nuwe inligting stelsel sal ten volle afhanklik wees van die kwaliteit van
inligting en betrokkenheid van die verbruikers. Die sukses van die uiteindelike oplossing
moet ondersteun word deur die funksies wat nie direk verwant is aan tegnologie nie. Die
inligtingstelsel sal afhanklik wees van die huidige prosesse en hoe goed die prosesse
gesamentlik met die nuwe stelsel bestuur word.
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Retail loyalty programmes : relationship quality and customer loyalty between the card-holder and the retailer in South AfricaCorbishley, Karen Margaret January 2017 (has links)
Submitted in compliance with the requirements for the Doctorate in Philosophy: Management Science (Marketing), Durban University of Technology, Durban. South Africa, 2017. / Loyalty programmes have become a popular marketing tool in marketplaces that are highly competitive and where differentiation is difficult. Although they are not new anymore, they continue to grow in popularity, particularly in South Africa where numbers are steadily increasing. The main aim of this study was to determine the influence of various types of perceived benefits from loyalty programmes in the South African fast moving consumer goods (FMCG) market with respect to their impact on relationship quality and loyalty towards the retailer concerned. The study reveals three forms of perceived benefits which are named as consumeristic, altruistic and egoistic benefits. In addition, the influence of socio-demographic characteristics are examined to ascertain any differences that might occur in the results.
The study design was based on an exploratory sequential mixed methods approach and began with qualitative research before proceeding to quantitative data collection and analysis. The qualitative section of the research involved two in-depth interviews with managers of loyalty programmes at major retailers and two focus groups aimed at loyalty programme members. These assisted in the design of the quantitative data collection instrument. The quantitative data collection was aimed at a consumer database which incorporated those who were actively employed in the economy, resulting in a sample of 559 respondents.
The initial findings of the study, revealed by means of regression analysis, were that all three forms of perceived benefits lead towards the three constructs that make up relationship quality, namely trust, satisfaction, and commitment with the retailer concerned. In addition, the same benefits were found to contribute towards customer loyalty. However, once structural equation modelling was employed, the results evolved. Firstly, the constructs of trust and satisfaction cross loaded onto each other and were therefore treated as a single construct named trust/satisfaction. Secondly, egoistic benefits were absorbed into consumeristic benefits and were therefore no longer featured as a separate item. Explanations are offered for this phenomenon. Consumeristic benefits still had a positive and significant relationship with trust/satisfaction, as did altruistic benefits. However, it was found that although altruistic benefits still enjoy a significant relationship with commitment, consumeristic benefits did not. A suggestion for this is that the perception of altruistic benefits has a greater attitudinal impact than consumeristic benefits do. Finally, neither altruistic nor consumeristic benefits showed a direct relationship with loyalty. The introduction of demographic variables established that only age affects the results, with older consumers being more receptive than others to altruistic benefits.
However, findings revealed that a pathway to loyalty remains through the constructs of trust/satisfaction and commitment. This emphasises the importance of achieving trust and satisfaction first by means of the benefits offered. Finally, a new structural model is developed in line with the results of the structural equation model.
The results from this study add to the body of research in the field, yielding both significant theoretical and practical contributions to the field of loyalty programmes, relationship quality and loyalty research, particularly in the South African FMCG retail marketplace. Retailers are advised to continue offering both altruistic and consumeristic benefits to customers, despite consumeristic benefits not necessarily creating a direct route towards loyalty. This is because once trust and satisfaction is achieved, loyalty will follow. In addition, loyalty programme providers should ensure that offerings provide both simplicity and transparency in order to create a positive relationship with trust and satisfaction. / D
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Developing a conceptual integrated online visual merchandising framework for apparel e-tailers: a South African consumers' perspectiveWessels, Elsa Corinne 11 1900 (has links)
The purpose of this study was to develop a conceptual integrated online visual merchandising framework containing online visual merchandising themes that South African apparel e-tailers could use when developing an effective apparel e-store, with the main aim of possibly influencing consumer purchasing behaviour. The study adopted a consumer-centred response approach to online visual merchandising in an attempt to holistically consider this area of the South African e-tail industry from the consumer’s perspective. The study followed a pragmatic paradigm that implemented a mixed-method approach.
The qualitative section of the mixed-method approach primarily comprised four focus group interviews as the main data-collection instrument. The data obtained during the qualitative section was analysed by Tesch’s inductive descriptive coding technique, better known as thematic analysis. The findings obtained during the qualitative section were used as the basis for the quantitative section of the mixed-method approach, which implemented a self-administered web-based questionnaire as the data-collection instrument. The data was analysed by means of the Statistical Package for Social Science (SPSS) version 23.
The findings of the study delivered a conceptual integrated online visual merchandising framework that consists of 13 themes and 82 items. This conceptual integrated online visual merchandising framework will contribute to the South African apparel retail and e-tail industry, as both apparel brick-and-mortar retailers and apparel e-tailers in South Africa can benefit from using the conceptual integrated framework as a guideline. The value of the conceptual integrated framework lies in the fact that it includes consumers’ views regarding the online visual merchandising themes. Therefore, apparel e-tailers, as well as brick-and-mortar retailers that want to develop an e-store, or update an existing e-store, can use this conceptual integrated framework as a guideline to make their online offering as attractive as possible. This way involves the least possible online risks to ensure that online trust is created, and ultimately, that consumer purchasing behaviour has been influenced. / Business Management / D. Phil. (Management Studies)
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