Titel: SCRM-processen i byggkeramikbranschen: innan och under COVID-19 och framåt Författare: Alison Karlsson & Ellen Wiss Gullberg Examinator: Peter Berling Handledare: Helena Forslund Bakgrund: Byggkeramikbranschen har visat sig vara en ostuderad bransch med flera litteraturgap, bland annat i relation till SCRM-processen och till COVID-19 pandemin. Syfte: Att genomföra en fallstudie av hur försörjningskedjor i byggkeramikbranschen har arbetat med SCRM-processen innan och under COVID-19 pandemin, samt att skapa en SCRM-process som är specificerad för byggkeramikbranschen. Frågeställningar: Hur har arbetet med SCRM-processen sett ut i återförsäljarens försörjningskedjor innan och under COVID-19 pandemin? Hur skulle en SCRM-process specificerad för byggkeramikbranschen se ut? Genomförande: Genom intervjuer med respondenter från flera aktörer i återförsäljarens försörjningskedjor samlades empiri så att arbetet med SCRM-processen innan och under COVID-19 pandemin kunde kartläggas. Empiri samlades även in från en branschexpert och från försörjningskedjornas aktörer till den andra frågeställningen. Därefter gjordes förslag till en sårbarhetskarta, en riskbedömningsmatris och en riskhanteringsmatris för byggkeramikbranschen, som slutligen sammanfattades till en SCRM-process specificerad för byggkeramikbranschen. Slutsats: Arbetet med SCRM-processen innan COVID-19 tycks inte ha skett i återförsäljarens försörjningskedjor, men alla studerade aktörer har använt sig av SCRM-processen i olika mån under COVID-19, varav återförsäljaren har arbetat mest och leverantörerna arbetat minst med SCRM-processen. En SCRM-process specificerad för byggkeramikbranschen har skapats och har sammanfattats både i text och i figur, där specifika verktyg och branschspecifika aspekter har rekommenderats. Nyckelord: SCRM-process, byggkeramikbranschen, byggkeramik, COVID-19. / Title: The SCRM process in the ceramic tiles business: before and during COVID-19 and forward Researchers: Alison Karlsson & Ellen Wiss Gullberg Examinator: Peter Berling Supervisor: Helena Forslund Background: The ceramic tiles business has turned out to be an unstudied business with many literature gaps, among others in relation to the SCRM process and to the COVID-19 pandemic. Purpose: To do a case study of how supply chains in the ceramic tiles business have worked with the SCRM process before and during the COVID-19 pandemic, and to create a SCRM process that is specified for the ceramic tiles business. Research questions: How has the work with the SCRM process looked like in the reseller’s supply chains before and during the COVID-19 pandemic? What could a SCRM process specified for the ceramic tiles business look like? Method: Through interviews with respondents from many of the actors in the reseller’s supply chains, empirical data was collected so that the work with the SCRM process before and during the COVID-19 pandemic could be mapped. Empirical data was also collected from a business expert and from the supply chain actors to the second research question. Thereafter a suggestion for a supply chain vulnerability map, a risk assessment matrix and a risk handling matrix for the ceramic tiles business was created, which was finally summarized to a SCRM process specified for the ceramic tiles business. Conclusion: The work with the SCRM process before COVID-19 seems to have not existed in the reseller’s supply chains, but all of the actors of the supply chains that were studied have used the SCRM process in different degrees during COVID-19, where the reseller has worked the most and the suppliers have worked the least with the SCRM process. A SCRM process specified for the ceramic tiles business has been created and has been summarized both in text and in figure, where specific tools and business specific aspects have been recommended. Keywords: SCRM process, ceramic tiles business, ceramic tiles, COVID-19.

Background: Globalization has resulted in a more interconnected world than ever before. Global supply chains are a phenomenon which has led corporations to rely on a network of suppliers in various parts of the world. Such global reliance brings benefits but also exposes organizations to an elevated level of risks. The covid 19 pandemic boosted the digital transformation in societies which put a lot of stress on the already strained semiconductor supply chain. Markets are currently facing supply shortages of semiconductors which leads to adverse impacts on company's operations. Purpose: The purpose is to develop the knowledge and develop patterns and trends regarding how Swedish companies handle disruptions stemming from the semiconductor crisis. Method: By engaging in a comprehensive analysis and gathering of previous literature in the field it will provide a theoretical ground for the research. Thereafter, an empirical data collection in the form of interviews with representatives from the industries in question, has been conducted to provide insights and knowledge regarding the issue. The interview data has then been synthesized and analysed to spot patterns. Conclusion: The results show that the issue is complex, companies may have different abilities and possibilities to impact the situation. Although closer communication with the supply chain,Isac Pihl, Jonathan Lind & Simon Henkow Ulf Linnman2022-05-19shortage”, “SCRM process”, “Crisis management”.Date:Key terms: “Supply chain risk management”, “Global supply chains”, “Semiconductor2engaging in supplier development, stockpiling inventory, utilizing the open market to acquire semiconductors (SPOT market), and quickly adapt to the changing conditions can be concluded to be the most common patterns spotted

Covid-19 pandemin är en enorm hälsokris som kom att påverka hela världen och har fått större konsekvenser än andra kriser. En trend som innefattar mer risker för Supply Chain är att fler företag väljer att outsourca produktionen, vilket skapar känsligare Supply Chains eftersom de blir längre och därmed mer komplexa. Den osäkra omvärlden sätter hög press på utveckling och anpassning av Supply Chains, vilket har blivit högst aktuellt eftersom trender kommer och går, kriser sker allt oftare och det har blivit tuffare att skapa konkurrensfördelar. För att snabbt kunna anpassa kedjan till eventuella avvikelser eller störningar är hanteringen av risker inom fordonsindustrin extremt viktig. Syftet med studien är att studera hur stora svenska företag inom fordonsindustrin har påverkats av Covid-19 pandemin. Även vilka Supply Chain Risk Management åtgärder som fordonsföretagen har vidtagit för att vara motståndskraftiga under pandemin har analyserats. I denna undersökning genomfördes en flerfallstudie i och med att företagen och dess kontext spelade roll för att besvara syftet. Studien antar en kvalitativ studie där ett abduktivt angreppssätt har använts. Vidare har sex semistrukturerade intervjuer genomförts, vilka samlades in genom både ett snöbollsurval och ett målstyrt urval. I studien kan man dra tydliga slutsatser att samtliga företag i stor utsträckning under Covid-19 utnyttjat dual eller multiple sourcing som ett sätt att säkra upp leveranser och undvika störningar. En majoritet av företagen har prioriterat att bygga upp djupare relationer och har utvecklat partnerskapen med deras leverantörer under pandemin, vidare satte de även högre press på leverantörerna och förväntade sig mer av dem. Pandemin har även medfört en utökning av säkerhetslagret för att säkra upp, speciellt för kritiska komponenter. Sammanfattningsvis är det troligt att det från och med nu och framöver kommer vara mycket resurser som läggs på SCRM och att detta område kommer få större betydelse för dessa företag framåt. Företag som ej anpassar sig med exempelvis agila arbetssätt, relationsbyggande och tar dessa risker på allvar kommer stå inför stora ekonomiska och organisatoriska utmaningar. / The Covid-19 pandemic is a huge health crisis that affected the whole world and has had greater consequences than other crises. A trend that includes more risks for Supply Chain is that more companies choose to outsource production, which creates more sensitive Supply Chains because they become longer and thus more complex. The uncertain world is putting a lot of pressure on the development and adaptation of Supply Chains, which has become highly topical as trends come and go, crises occur more and more often, and it has become tougher to create competitive advantages. To be able to quickly adapt the chain to any deviations or disruptions, the management of risks in the automotive industry is extremely important. The purpose of the study is to study how large Swedish companies in the automotive industry have been affected by the Covid-19 pandemic. The Supply Chain Risk Management measures that vehicle companies have taken to be resilient during the pandemic have also been analyzed. In this study, a multiple case study was conducted since the companies and their context played a role in answering the purpose. The study assumes a qualitative study where an abductive approach has been used. Furthermore, six semi-structured interviews were conducted, which were collected through both a snowball selection and a goal-directed selection. Clear conclusions that can be drawn in this study is that all companies to a large extent used dual or multiple sourcing to secure deliveries and avoid disruptions during the pandemic. Many companies have prioritized relationship building and the development of partnerships as the most important parts of their outsourcing work during the pandemic as well. One can also see a result that companies have put higher pressure and expected more from their suppliers and at the same time increased their security stock. In summary, it can be said that it probably coincides that from now onwards a lot of resources will be invested in SCRM and this area will have a significant share for these companies. Companies that do not adapt with, for example, agile working methods, relationship building and taking the risks seriously will face major financial and organizational challenges.