<p>Wizz Airline company was established only three years ago. This thesis explores the customers' satisfaction about their services. The data was collected from internet forums and journals. The final conclusion was that the majority are satisfied with Wizz Air's services.</p>

Wizz Airline company was established only three years ago. This thesis explores the customers' satisfaction about their services. The data was collected from internet forums and journals. The final conclusion was that the majority are satisfied with Wizz Air's services.

Most of the researchers have discussed the phenomenon of job quality from different perspectives in Customer Contact Center. The current study has highlighted this issue by investigating the relationships of job quality within the organization and the external world. The literature of the study thoroughly discussed the issue in a symmetric way. Further, the hypothesis has been developed on the basis of previous literature and theory. By considering the both employees and customer’s perspective, a dyadic approach has been selected. The primary data were collected with the help of two questionnaires. Three sample companies have been selected from Telecom Industry of Pakistan. Subsequently, the empirical data is presented and tested by using statistical software (SPSS). Finally, the hypotheses have been verified by using statistical tools. In concluding, a positive indirect relationship has been found among the variables of job quality and customer satisfaction. The contribution to study along with further research has been conferred.

To date, only two studies have examined the accuracy of people’s perceptions of their romantic partners’ sexual satisfaction. These have yielded inconsistent results, with one study suggesting that men tend to overestimate their partners’ sexual satisfaction while women do not, and the other suggesting that women tend to overestimate their partners’ sexual satisfaction while men do not. Both studies have significant methodological limitations that make it difficult to interpret their findings. The first purpose of the current study was to investigate how similar people’s perceptions of their partners’ sexual satisfaction were to the levels of sexual satisfaction their partners reported, using an improved research methodology that addressed the limitations of past research. The second purpose of the current study was to better understand the factors that predict bias in perceptions of partner sexual satisfaction, using an integrative model that included both interpersonal and intrapersonal factors. Participants were 84 heterosexual couples who were married or cohabiting. They completed measures of sexual satisfaction (their own and their partners’), relationship satisfaction, quality of communication about sexual issues within their relationships, and also completed a task designed to assess emotion recognition abilities. We found that partner perceptions of sexual satisfaction were strongly correlated with self-reported sexual satisfaction for both males and females. We also found that males’ perceptions of their female partners’ sexual satisfaction were significantly biased, such that they underestimated their partners’ levels of sexual satisfaction. Females neither over nor underestimated their partners’ sexual satisfaction. Additionally, we found that better quality of sexual communication predicted decreased bias, while there was a trend toward better emotion recognition abilities predicting decreased bias. Further, quality of sexual communication and emotion recognition abilities interacted such that when the quality of sexual communication was good, there was no association between emotion recognition abilities and bias, but when the quality of sexual communication was poor, better emotion recognition abilities were associated with less bias. Implications of these findings are discussed.

Among the age competition, more and more companies know how to provide fine, humane benefit cares, in order to obtain satisfactory outcome and secure good employees. Therefore, companies should know employees¡¦ diverse needs in being cared. The purposes of the employees¡¦ benefit committee devoting to promote benefit cares are to lift working spirits, to raise working efficiency, and to increase the enterprise overall profits. The best method to evaluate employees¡¦ feelings toward the benefit of cares is to measure their satisfaction. At the customer-oriented new economy age, most companies realize that having satisfied employees can eventually bring in customer satisfaction. The main purposes of this study are to explore the degrees of satisfaction and importance, respectively, of the employees toward the care items proposed by the Taiwan Sugar Corporation Employee¡¦s Benefit Committee and to provide suggestions and ways of improving. We randomly draw 5¢H employees from the Taiwan Sugar Corporation and they are the subjects of this study. Totally 210 copies of questionnaires are given away and 188 copies deemed effective are retrieved. There are 34 survey questions in the questionnaire. The Likert scale is adopted and SPSS for Windows is used as the tool for statistical analysis. This paper tries to figure out the top five satisfactory/unsatisfactory, important/unimportant benefit care items. The benefit care items are categorized into four groups. They are the group with balanced demand and supply, the group with excess demand, the group with excess supply, and the group with wasted resources. The result can be a reference for Taiwan Sugar Corporation Employee¡¦s Benefit Committee to improve their benefit care items. This study finds that there is a difference between the degrees of satisfaction and the degrees of the importance and employees with different personal backgrounds are different toward the perception of satisfaction and importance.

none

The link between job satisfaction and job performance is one of the most studied relationships in industrial/organizational psychology. Meta-analysis (Judge, Thoresen, Bono, & Patton, 2001) has estimated the magnitude of this relationship to be ρ = .30. With many potential causal models that explain this correlation, one possibility is that the satisfaction-performance relationship is actually spurious, meaning that the correlation is due to common causes of both constructs. Drawing upon personality theory and the job characteristics model, this study presents a meta-analytic estimate of the population-level relationship between job satisfaction and job performance, controlling for commonly studied predictors of both. Common causes in this study include personality trait Conscientiousness, Extraversion, Agreeableness, and core selfevaluations, along with cognitive ability and job complexity. Structural equation modeling of the meta-analytic correlation matrix suggests a residual correlation of .16 between job satisfaction and performance—roughly half the magnitude of the zero-order correlation. Following the test of spuriousness, I then propose and find support for an integrated theoretical model in which job complexity and job satisfaction serve as mediators for the effects of personality and ability on work outcomes. Results from this model suggest that job complexity is negatively related to satisfaction and performance, once ability and personality are controlled. Contributions of this paper include estimating the extent to which the satisfaction-performance relationship is partly spurious, which is an advancement because the attitude-behavior link has not been estimated in light of personality and job characteristics. Another contribution is the integrated theoretical model, which illuminates mediators in some of the effects of personality and ability.

Using SERVQUAL approach ,the research finds: 1.There is significant difference in satisfaction among them. The attribute of service person have higher customer satisifaction ,but the attribute of power quality and power reliability have the poor performance. 2.There are difference customer-satisfaction among different industries. Generally, tradition industries have higher customer satisfaction. 3.Person skill are the advantage of Taipower.Taipower must improve the power quality and power reliability immediately.

Service quality plays an important role in business performance, low cost, customer satisfaction, customer royalty and making profit. Now, the free market of Independent Power Project has a significant impact on Taiwan Power Company (TPC), and TPC will have more competitions in the future. In order to retain the current customers, TPC should provide the service quality which meets the need of customer more, and raise the level of customer satisfaction thus. This research studies the correlation between the service quality of electricity industry and customer satisfaction. It is based on PZB model of service quality and customer satisfaction and the objects are the customers of TPC in Science Park. The mains conclusions are shown as the following: 1. For those customers in the Science Park, there is significant difference between the expected service quality and the perceived service quality in electricity industry. 2. There is no significant difference between the expected service quality from Science Park customers and the management perceptions of consumer expectations in electricity industry. 3. There are four dimensions are extracted to evaluate the service quality of electricity industry, including reliability, empathy responsiveness, convenience assurance, and tangibles. To evaluate the customer satisfaction, there are two dimensions extracted, including the staff service and total satisfaction and service value. 4. The convenience assurance and tangibles dimensions in perceived service have positive influence on customer satisfaction. 5. The convenience assurance dimension in expected service have positive influence on customer satisfaction. 6. The convenience assurance and tangibles dimensions in perceived service quality have positive influence on customer satisfaction. 7. This research compares two evaluating models of service quality, including the ¡§SERVQUAL¡¨ and ¡§SERVPERF¡¨. In the result of regression analysis, the ¡§SERVPERF¡¨ has higher interpretation ability in customer satisfaction (55.3%). 8. These statistic variable of customer population including ¡§Science Park site¡¨, ¡§contract capacity¡¨, ¡§use tally High tech industry SEMIF47 production machine¡¨, ¡§install prevents the voltage to plummet equipment¡¨, and ¡§install Uninterruptible Power Supply¡¨, have significant difference on customer satisfaction.

Due to the environment was not carefully preserved, the food became harmful to health gradually. Therefore, a great number of people may live a cozy life now, but far from healthy. When people learned that organic food is good for health via media, chain stores that sell organic food popped put. Although plenty of people are suspicious of the benefits of organic food, more and more customers are willing to give it a try. When competitors continue to enter the organic food retailing business, fierce competition is inevitable. For the purpose of being outstanding in the organic food industry, companies have to do their utmost to make customer feel satisfied. This research regards the customer satisfaction of Santa Cruz as the main object. By questionnaires, this research surveyed the performances of clerk, product, promotion, and so forth, in an endeavor to figure out which part should be monitored carefully, and try to find out the causes. Instead of questionnaires, exchanging opinions with customers is quite helpful, make this study much more complete. Eventually, I came up with thoughts about the development of whole industry. Moreover, several recommendations with regard to salespeople, customer relationships, and business model were advanced, hoping that these advices will be useful for Santa Cruz to improve customer satisfaction.