Thesis (M.Dev.(Planning and Development)) -- University of Limpopo, 2022 / Mpumalanga Province has witnessed service delivery unrest and protests that destroyed the public infrastructure. There is thus an immediate need to conduct the study - to contribute to the body of knowledge, and to assist the concerned city under review. The service delivery challenges in the municipality are just a drop in the ocean, among the major problems in the sphere of the local government. Communities expect service delivery from their municipalities. Mpumalanga Province has witnessed unrest and protests, due to poor service delivery. The City of Mbombela is no exception. This study aims to examine the lack of service delivery to develop the communities in the Mbombela municipality due to shortage of capacity. The study assesses the strategies used in capacity building to improve service delivery. A qualitative research method is used to collect data. A sample of 15 respondents were interviewed using semi-structured interviews. The finding shows that the Mbombela Municipality has been playing a vital role in the provision of basic services to the local communities. However, the municipality faces several challenges related to service delivery, especially insufficient funds, corruption and political interference. The finding also highlights that the municipality lacks proper capacity building strategies for enhancing service delivery. The study recommends that mitigation measures could address these capacity-building challenges. These include enhancing recruitment, spending money wisely, avoiding politics and implementing strategies. Key words: Capacity building, service delivery, Mbombela Local Municipality

M. Tech. (Industrial Engineering, Faculty of Engineering and Technology), Vaal University of Technology. / In South Africa, the provision of equitable and accessible public transport is still in the early stage of development and growth. PRASA has adopted programmes that drive and promote the implementation and integration of a universal design that should meet the varying requirements of its customers. PRASA acknowledges that its facilities should be focused on the delivery of public service that acts as a catalyst and enabler within South Africa in overcoming differentiation in gender, race, income, opportunity and mobility. Facilities’ managers and especially rail managers, through facilities planning, should provide proactive service delivery to its stakeholders. In South Africa, the majority of train stations are not designed to cater for persons with special needs. Therefore, these facilities must comply with national imperatives; resulting in a need to design new facilities or redesign current train stations’ facilities so as to accommodate the diversity of human characteristics within the population, as a whole, in order to promote equal access to services and opportunities for persons with disabilities as expected in all spheres of government. This means that there are dynamic and heterogeneous elements that should be controlled in the commuter rail system design. The redesigning of some train stations had been undertaken and improvements achieved at some train stations e.g. Gautrain. The issue that arises is that there cannot be a one-to-one transfer of model to design another facilities. This is due to the constraints of space, monetary costs and information on customers or level of activeness in the facility. Companies don’t always have a lot of money at their disposal making money to become an issue. If there’s an abundance of space then one can design the train layout the way he/she wants. However this is not always the case and therefore, the available space has to be planned accordingly. Furthermore, one needs to know information on (the number of) their customers in order to plan and be able to meet their requirements. This project proposes the use of an improved flow-pattern measurement technique (i.e. integration of techniques), specifically improved From-To-Chart techniques, to assess the efficiency of the current layout while considering the constraints of variables expectations from customers and variable rewards for rendering services to different types of customers. An improved and effective layout was then proposed. The efficiency of the proposed new layout was compared with that of previous layout so as to ascertain on stakeholders’ confidence. Simulated Annealing was also used to compare different peak periods and their efficiencies so as to decide on the layout that is suitable for the commuter rail system under the different peak scenario. The Direct Clustering Algorithm was furthermore employed to try to group facilities that render similar services into cells so as to minimise movement or material handling. Results revealed that a flexible train station layout whose flow pattern can be regularly adjusted to minimize costs and to accommodate the ever-increasing expectations should be adopted. It is hoped that station managers who adopt such guides will improve on customer’s expectations.

The study was about the process evaluation of the development of the YOUNG WORKERS CAMPAIGN (YWC) Programme to document and analyses the involvement and participation of stakeholders in the development process. The purpose of the study was on the assessment of stakeholder participation and involvement in the development of the YWC to maximise the effectiveness, acceptability and sustainability of the intended programme. Informant interviews, focus group interviews and document analysis were the primary means of collecting data for this research study. The main findings are as follows: Few of the stakeholders were involved in the conceptualisation phase of the YWC Programme and their roles in the development process were not clearly described. Stakeholder analysis was not done and their involvement in decision-making was limited. In order to address the problem of participation, YWC stakeholders should pass through a process of stakeholder analysis, that is, they should be assessed in terms of contribution and value-adding to the development process. / Sociology / M.A. (Social Behaviour Studies HIV/AIDS)

Emotional abuse is a problem experienced worldwide, crossing all economic, educational, social and ethnic segments of all societies. Overtime, many empirical researchers concentrated on studying the occurrence and impact of physical abuse on women but neglected to study the effects of emotional abuse on the woman's physical and mental health. But with time, researchers began to realise that emotional abuse also had a great impact on the lives of women. Therefore, a detailed exploration of emotional abuse between intimate adult partners has only recently emerged in the literature. Though it is difficult to separate emotional abuse from other forms of abuse, many women in our research who were provided with a definition of emotional abuse identified and confirmed that they have been emotionally abused in their past or are being abused in their current intimate relationships. This research project focused mainly on women who suffered and have survived the wounds of emotional abuse in intimate relationships. Group work is aimed at the growth and development of the individual. This study reports on an in-depth analysis of the arrangements and formulation of the structure of support groups, and the effectiveness of the functioning of these groups. Participants who joined the support groups in this research, were women who have undergone therapeutic intervention and are/or were engaged in a healing process that involved reintegration, implementation and maintenance of therapeutic goals. Support groups do provide a place where people can share their experiences in a safe environment, and where they can symbolise their experiences and consequently make them more acceptable to the self. It has been concluded in this research that support groups were effective in giving members the opportunity of helping each other to heal from the wounds of emotional abuse by being supportive, giving feedback, making helpful suggestions and providing useful information necessary for their growth and development. Therefore, participants who joined the support groups agreed that they have benefited by receiving the encouragement and support from one another, which contributed towards their process of healing emotionally, and in turn, caused them to change from being helpless victims to survivors of emotional abuse. / Sociology / D. Phil (Sociology)

The aim of this study was to explore the experiences of children orphaned by HIV/AIDS and its impact on their identity development. The qualitative research paradigm was chosen for the purpose of this study. In depth interviews were held with three young adults who lost one or both parents to HIV/AIDS when they were young. Hermeneutics thematic analysis was used to analyse the data. The study’s results identified different psychosocial issues associated with HIV/AIDS which were considered to be an influence in the lives of participants and their identity development. The results indicate that HIV/AIDS still has a strong and negative connotation which influenced the participants’ attitude and behaviour, including the development of their sense of identity. / Psychology / M.A. (Clinical Psychology)

Three years into the human territory, the fight against HIV/AIDS still prevails. According to Fuller (2008), it is estimated that by 2025, 80 million Africans will have been killed by this pandemic, while 90 million are estimated to be infected by HIV. Close to 3 thousand women are infected with HIV daily. In the beginning of 2008, some 22,5 million sub-Saharan Africans were living with HIV (Fuller 2008). In South Africa, 5 million people are estimated to be infected with HIV, 250 thousand die each year due to AIDS-related deaths, while a thousand people die daily and 17 hundred get infected daily. South African women are the hardest hit population group, compared to their male counterparts (Fuller 2008; Zuberi 2004). In South Africa this epidemic crawled under the shadow of denial, fear, ignorance, stigma and discrimination, which disrupted efforts to prevent further spread and care for the infected and the affected individuals and groups. South African women are subjected to gender inequality, sexual violence and rape, and in the presence of HIV/AIDS their plight became exacerbated. They became subjected to blame and rejection because people do not want to associate themselves with this group, who possess the deadly infectious disease which is associated with commercial sex workers, intravenous drug users and homosexuals. The aim of this research was to investigate the plight of anticipated and enacted stigma among the South African women who receive treatment as outpatients in the Chris Hani Baragwanath Hospital. The study was conducted among six women who are living with HIV/AIDS over a period of four weeks, with a qualitative research design adopted as research method. In-depth interviews were used as the primary tool for data collection. This study was conducted in order for the researcher to obtain insight into the subject of HIV- and AIDS-related stigma and to highlight the experiences of participants for policy and programme designing and development purposes.

The study was about the process evaluation of the development of the YOUNG WORKERS CAMPAIGN (YWC) Programme to document and analyses the involvement and participation of stakeholders in the development process. The purpose of the study was on the assessment of stakeholder participation and involvement in the development of the YWC to maximise the effectiveness, acceptability and sustainability of the intended programme. Informant interviews, focus group interviews and document analysis were the primary means of collecting data for this research study. The main findings are as follows: Few of the stakeholders were involved in the conceptualisation phase of the YWC Programme and their roles in the development process were not clearly described. Stakeholder analysis was not done and their involvement in decision-making was limited. In order to address the problem of participation, YWC stakeholders should pass through a process of stakeholder analysis, that is, they should be assessed in terms of contribution and value-adding to the development process. / Sociology / M.A. (Social Behaviour Studies HIV/AIDS)

Emotional abuse is a problem experienced worldwide, crossing all economic, educational, social and ethnic segments of all societies. Overtime, many empirical researchers concentrated on studying the occurrence and impact of physical abuse on women but neglected to study the effects of emotional abuse on the woman's physical and mental health. But with time, researchers began to realise that emotional abuse also had a great impact on the lives of women. Therefore, a detailed exploration of emotional abuse between intimate adult partners has only recently emerged in the literature. Though it is difficult to separate emotional abuse from other forms of abuse, many women in our research who were provided with a definition of emotional abuse identified and confirmed that they have been emotionally abused in their past or are being abused in their current intimate relationships. This research project focused mainly on women who suffered and have survived the wounds of emotional abuse in intimate relationships. Group work is aimed at the growth and development of the individual. This study reports on an in-depth analysis of the arrangements and formulation of the structure of support groups, and the effectiveness of the functioning of these groups. Participants who joined the support groups in this research, were women who have undergone therapeutic intervention and are/or were engaged in a healing process that involved reintegration, implementation and maintenance of therapeutic goals. Support groups do provide a place where people can share their experiences in a safe environment, and where they can symbolise their experiences and consequently make them more acceptable to the self. It has been concluded in this research that support groups were effective in giving members the opportunity of helping each other to heal from the wounds of emotional abuse by being supportive, giving feedback, making helpful suggestions and providing useful information necessary for their growth and development. Therefore, participants who joined the support groups agreed that they have benefited by receiving the encouragement and support from one another, which contributed towards their process of healing emotionally, and in turn, caused them to change from being helpless victims to survivors of emotional abuse. / Sociology / D. Phil (Sociology)

The aim of this study was to explore the experiences of children orphaned by HIV/AIDS and its impact on their identity development. The qualitative research paradigm was chosen for the purpose of this study. In depth interviews were held with three young adults who lost one or both parents to HIV/AIDS when they were young. Hermeneutics thematic analysis was used to analyse the data. The study’s results identified different psychosocial issues associated with HIV/AIDS which were considered to be an influence in the lives of participants and their identity development. The results indicate that HIV/AIDS still has a strong and negative connotation which influenced the participants’ attitude and behaviour, including the development of their sense of identity. / Psychology / M.A. (Clinical Psychology)

Three years into the human territory, the fight against HIV/AIDS still prevails. According to Fuller (2008), it is estimated that by 2025, 80 million Africans will have been killed by this pandemic, while 90 million are estimated to be infected by HIV. Close to 3 thousand women are infected with HIV daily. In the beginning of 2008, some 22,5 million sub-Saharan Africans were living with HIV (Fuller 2008). In South Africa, 5 million people are estimated to be infected with HIV, 250 thousand die each year due to AIDS-related deaths, while a thousand people die daily and 17 hundred get infected daily. South African women are the hardest hit population group, compared to their male counterparts (Fuller 2008; Zuberi 2004). In South Africa this epidemic crawled under the shadow of denial, fear, ignorance, stigma and discrimination, which disrupted efforts to prevent further spread and care for the infected and the affected individuals and groups. South African women are subjected to gender inequality, sexual violence and rape, and in the presence of HIV/AIDS their plight became exacerbated. They became subjected to blame and rejection because people do not want to associate themselves with this group, who possess the deadly infectious disease which is associated with commercial sex workers, intravenous drug users and homosexuals. The aim of this research was to investigate the plight of anticipated and enacted stigma among the South African women who receive treatment as outpatients in the Chris Hani Baragwanath Hospital. The study was conducted among six women who are living with HIV/AIDS over a period of four weeks, with a qualitative research design adopted as research method. In-depth interviews were used as the primary tool for data collection. This study was conducted in order for the researcher to obtain insight into the subject of HIV- and AIDS-related stigma and to highlight the experiences of participants for policy and programme designing and development purposes.