Ease of use differentiates products in a highly competitive market place. It also brings an added value that culminates in a higher degree of customer satisfaction, repeated business, increased sales, and higher revenue. User-centered design is a strategic asset that companies can use to improve their customer relationships by learning more about their customers, and increase their sales. In today's economy, the measurement of intangible assets such as user experience has become a major need for industries because of the relationship between user-centered design and organizational benefits such as customer loyalty. As companies realize that the inclusion of user-centered design concepts in product or system design are a key component of attracting and maintaining customers, as well as increasing revenue, the need for quantitative methods to describe these benefits has become more urgent. The goal of this research is to develop a methodology to characterize user-centered design features, customer benefits and organizational benefits resulting from developing products using user-centered design principles through the use of an integrated framework of critical factors. Therefore, this research focuses on the identification of the most significant variables required to assess and measure the degree of user-centered design (UCD) characteristics included in the various aspects of product development such as physical design features, cognitive design attributes, industrial design aspects and user experience design considerations. Also this research focuses on the development of assessment tools for developers to use when evaluating the incorporation of user-centered design features in the creation of products and systems. In addition, a mathematical model to quantify the inclusion of UCD factors considered in the design of a product and systems is presented in this research. The results obtained using the assessment tools and the mathematical model can be employed to assess the customer benefits and organizational benefits resulting from including user-centered design features in the creation of products and systems. Overall, organizational benefits such as customer loyalty, company image, and profitability are expected to be impacted by the company's capability to meet or exceed stated design claims and performance consistency while maintaining aesthetic appeal, long product life, and product usefulness. The successful completion of this research has produced many beneficial research findings. For example, it has helped characterize and develop descriptors for estimating critical quantitative and qualitative components, sub-components, and factors influencing user-centered design that are related to customer and organizational benefits through the use of fuzzy set modeling. In addition, the development of specific tools, methods, and techniques for evaluating and quantifying UCD components resulted from this study.

The objective of the research was to develop and validate a multifaceted model such as a fuzzy Analytical Hierarchy Process (AHP) model that considers both qualitative and quantitative elements with relative significance in assessing the likelihood of falls and aid in the design of NASA Ground Support Operations in aerospace environments. The model represented linguistic variables that quantified significant risk factor levels. Multiple risk factors that contribute to falls in NASA Ground Support Operations are task related, human/personal, environmental, and organizational. Six subject matter experts were asked to participate in a voting system involving a survey where they judge risk factors using the fundamental pairwise comparison scale. The results were analyzed and synthesize using Expert Choice Software, which produced the relative weights for the risk factors. The following are relative weights for these risk factors: Task Related (0.314), Human/Personal (0.307), Environmental (0.248), and Organizational (0.130). The overall inconsistency ratio for all risk factors was 0.07, which indicates the model results were acceptable. The results show that task related risk factors are the highest cause for falls and the organizational risk are the lowest cause for falls in NASA Ground Support Operations. The multiple risk factors weights were validated by having two teams of subject matter experts create priority vectors separately and confirm the weights are valid. The fuzzy AHP model usability was utilizing fifteen subjects in a repeated measures analysis. The subjects were asked to evaluate three scenarios in NASA KSC Ground Support Operations regarding various case studies and historical data. The three scenarios were Shuttle Landing Facility (SLF), Launch Complex Payloads (LCP), and Vehicle Assembly Building (VAB). The Kendall Coefficient of Concordance for assessment agreement between and within the subjects was 1.00. Therefore, the appraisers are applying essentially the same standard when evaluating the scenarios. In addition, a NASA subject matter expert was requested to evaluate the three scenarios also. The predicted value was compared to accepted value. The results from the subject matter expert for the model usability confirmed that the predicted value and accepted value for the likelihood rating were similar. The percentage error for the three scenarios was 0%, 33%, 0% respectively. Multiple descriptive statistics for a 95% confidence interval and t-test are the following: coefficient of variation (21.36), variance (0.251), mean (2.34), and standard deviation (0.501). Model validation was the guarantee of agreement with the NASA standard. Model validation process was partitioned into three components: reliability, objectivity, and consistency. The model was validated by comparing the fuzzy AHP model to NASA accepted model. The results indicate there was minimal variability with fuzzy AHP modeling. As a result, the fuzzy AHP model is confirmed valid. Future research includes developing fall protection guidelines.

Yes / Risk assessment methods have been widely used in various industries, and they play a significant role in improving the safety performance of systems. However, the outcomes of risk assessment approaches are subject to uncertainty and ambiguity due to the complexity and variability of system behaviour, scarcity of quantitative data about different system parameters, and human involvement in the analysis, operation, and decision-making processes. The implications for improving system safety are slowly being recognised; however, research on uncertainty handling during both qualitative and quantitative risk assessment procedures is a growing field. This paper presents a review of the state of the art in this field, focusing on uncertainty handling in fault tree analysis (FTA) based risk assessment. Theoretical contributions, aleatory uncertainty, epistemic uncertainty, and integration of both epistemic and aleatory uncertainty handling in the scientific and technical literature are carefully reviewed. The emphasis is on highlighting how assessors can handle uncertainty based on the available evidence as an input to FTA.

Yes / Risk assessment methods have been widely used in various industries, and they play a significant role in improving the safety performance of systems. However, the outcomes of risk assessment approaches are subject to uncertainty and ambiguity due to the complexity and variability of system behaviour, scarcity of quantitative data about different system parameters, and human involvement in the analysis, operation, and decision-making processes. The implications for improving system safety are slowly being recognised; however, research on uncertainty handling during both qualitative and quantitative risk assessment procedures is a growing field. This paper presents a review of the state of the art in this field, focusing on uncertainty handling in fault tree analysis (FTA) based risk assessment. Theoretical contributions, aleatory uncertainty, epistemic uncertainty, and integration of both epistemic and aleatory uncertainty handling in the scientific and technical literature are carefully reviewed. The emphasis is on highlighting how assessors can handle uncertainty based on the available evidence as an input to FTA.

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Yes / Critical technological systems exhibit complex dynamic characteristics such as time-dependent behavior, functional dependencies among events, sequencing and priority of causes that may alter the effects of failure. Dynamic fault trees (DFTs) have been used in the past to model the failure logic of such systems, but the quantitative analysis of DFTs has assumed the existence of precise failure data and statistical independence among events, which are unrealistic assumptions. In this paper, we propose an improved approach to reliability analysis of dynamic systems, allowing for uncertain failure data and statistical and stochastic dependencies among events. In the proposed framework, DFTs are used for dynamic failure modeling. Quantitative evaluation of DFTs is performed by converting them into generalized stochastic Petri nets. When failure data are unavailable, expert judgment and fuzzy set theory are used to obtain reasonable estimates. The approach is demonstrated on a simplified model of a cardiac assist system. / DEIS H2020 Project under Grant 732242.