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The Library Ambassador Program hires approximately 20 undergraduate students each fall and provides them with two semesters of information literacy and research skills instruction before deploying them across campus to help students with their research. As part of their training, instructors use various game-play strategies in the classroom including: a card game designed to teach players about databases and how they function, a card game intended to teach players how to evaluate sources of information, and a roleplaying activity meant to prepare ambassadors for experiences in helping students. Many emotions are involved in the action of gameplay such as competitiveness, satisfaction, and excitement. The card games and roleplaying activities we play in class harness these emotions to create a fun and engaging way to develop research skills. Games in this context also provide opportunities for collaborative learning as students work together to problem-solve and to learn new skills.

In 2017, the ETSU Library developed a peer-mentoring program targeting transfer students from local community colleges. The intent was to ease the transition from community college to our four-year university, to help students establish an ETSU identity before arriving on campus, and to offer undergraduates research help from trained peers.

In an effort to expand information literacy throughout our institution and to reach students who may not make it to the library for research help, our library faculty have developed a peermentoring program. The Library Ambassador Program entails hiring undergraduate students, providing them with two semesters of information literacy instruction and deploying them across campus to help students with their research.

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Academic librarians routinely assist faculty seeking information on diverse topics. Librarians may overlook potentially useful information, however, if they are unaware of faculty interests that are not mentioned in a specific request. At the East Tennessee State University (ETSU) Medical Library, a team of librarians developed a faculty interests database to improve reference services and collection development. This paper describes the creation and implementation of the database and the faculty response.

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