This project explores about different aspects of level of automation from a theoretical point of view and reflecting upon them by validating the ideas through benchmarking some of the SMEs in Småland region. This report includes a detailed description of SME’s and its importance, which is then narrowed down to the challenges they face due to technological advancements and changing market. The main purpose of this study is to analyze the level of automation, the SME’s in Småland region have adopted currently. This pre-study is carried out to gather information on a variety of products manufactured and the production system strategy in practice currently and carry out a pilot study to provide a systematic approach towards changing the level of automation. In order to differentiate the SME’s in Småland region according to their automation level, concepts like automation pyramid and level of automation taxonomies are used. LOA taxonomies are used to divide the various operations and tasks between humans and the automated systems. Whereas the automation pyramid is used to categorize the SME’s to their respective automation level. A contrast analysis is carried out to illustrate the automation levels in different companies based on the findings. Finally, the report is concluded considering the levels of automation the selected companies represent from the study and the overall automation level is proposed. Further recommendations are provided for industrial standardization with respect to automation.

Purpose: This thesis examines the perception of the usefulness of SMAT, its adoption, and expected outcomes among SMEs in the food processing industry of Nigeria. Research Questions: Three research questions have been addressed in this thesis; (1)What is the perception of the usefulness of SMAT among SMEs in the food processing industry in Nigeria? (2) What leads to SMEs adoption of SMAT (antecedents) among SMEs in the food processing industry in Nigeria? and (3) What outcomes (consequences) are believed to result from using SMAT among SMEs in the food processing industry in Nigeria?  Methodology: Qualitative studies are employed to handle empirical data gathering by semi structural interviews from four SMEs in the food processing industry in Nigeria. The data has been analyzed and thoroughly discussed in the light of previous theories, and findings are presented. Findings: A significant positive perception of the usefulness of SMAT among the selected SMEs in the food processing industry in Nigeria was observed. With few exceptions, costing techniques, customer-focused techniques, and competitors' accounting are moderately and highly perceived while customer accounting techniques are not in use. The most adopted technique is target costing, and the other including; pricing strategy, competitor position tracking, brand valuation, and life cycle costing. Moreover, the management of the sample SMEs thought that benchmarking is the most suitable method to meet their operational targets. The perception of usage of SMAT positively and significantly impacts the perception of increasing customer base and obtaining competitive advantage. The findings imply that SMAT could replace the traditional management accounting practices such as budget and budgetary control in SMEs. Further, human capital is a more influential factor for SMEs than technology because human capital is better positioned to decide which technological tools are more effective for the firms to implement them in their business processes and operations to achieve the organizational goals. Significance of the Study: The research work contributes towards the literature by increasing the knowledge regarding the perception of the usefulness of SMAT and the implications of SMAT practices and its awareness in the SME sector. The larger and smaller firms' policymakers, owners, and managers can benefit through the knowledge and awareness of SMAT and its implementation in their day-to-day business operations. Moreover, the knowledge of using SMAT can enhance the effectiveness of the organizations in achieving their goals that would result in the overall prosperity of the economy of any country. Limitations: The study is restricted to the perception of the usefulness of SMAT, level of adoption, and outcomes among SMEs operating in the food processing industry with a sample size consist of four companies and limited to participants’ in particular geographic regions of Nigeria; therefore, provided information may not be valid for other areas and markets. This fact limits the global generalizability of our findings.

Small and Medium Enterprises (SMEs) are one of the principal driving forces in the development of an economy because of its significant contribution in terms of number of enterprises, employment, output and exports in most developing as well as developed countries. But SMEs, particularly in developing countries like India, face constraints in the functional areas of technology, finance, marketing and human resources. Moreover these SMEs have been exposed to intense international competition since early 1990s because of globalisation. However, globalisation, the process of continuing integration of the countries in the world has opened up new opportunities for SMEs of developing countries to cater to wider international markets which bring out the need for these SMEs to develop competitiveness for their survival as well as growth. Subcontracting relationship of SMEs with Large Enterprises (LEs) is an important source of access to technology and other infrastructural resources for SMEs of developing countries enabling them to develop their capabilities and become competitive. In the era of globalisation, Trans National Corporations (TNCs) are expanding their production facilities to developing countries for availing the advantages of productivity and distribution more than ever and India is no exception. These TNCs which concentrate on core operations and outsource non core activities offer better scope for local SMEs to have subcontracting relationship with them. Superior work culture of these TNCs would be reflected in their subcontracting relationships with local SME suppliers since TNCs place much emphasis on their value chain to be organised according to international standards. The key issue is whether Indian SMEs have entered into subcontracting relationship with TNCs and if so what is the nature of these subcontracting relationships? Does this relationship with the TNCs offer more scope for receiving assistance of various kinds for subcontracting SMEs? What is the extent and diversity of this TNC assistance? Given the quantum of assistance, does it facilitate the innovations and economic performance of SMEs? These questions have been addressed in the study with reference to subcontracting SMEs of three major TNCs in the Indian automobile industrya Japanese TNC, a German TNC and a Swedish TNCall the three being located in Bangalore, India. A theoretical framework for subcontracting relationship between TNCs and SMEs is proposed focusing on TNC assistance, SME innovations and economic performance, based on literature review. The study is based on an Ex Post Facto Exploratory research using primary data collected from a sample of 81 SME subcontractors selected from the list of first level suppliers provided by the three TNCs. The relevant data were collected using a structured questionnaire by visiting the firms and having personal interviews with entrepreneurs/senior managers of the firms. An assessment of nature of the SME subcontractors and their subcontracting relationships with TNCs revealed that these SME subcontractors of the three TNCs are in different stages of TNCSME subcontracting relationship. The Swedish TNCSME subcontracting relationships are in the initial stage, the Japanese TNCSME subcontracting relationships are in the growing stage and German TNCSME subcontracting relationships are in an enduring stage of the relationship. Therefore they are alternatively referred to as initial stage SME subcontractors, growing stage SME subcontractors and enduring stage SME subcontractors. The assistance a subcontracting SME received from its TNC customer was measured using 20 item variables under 7 dimensions of assistance related to product, production process, managerial know-how, marketing, human resource, financial and purchase process. A model to measure the degree of assistance was formulated with these 20 item variables for measuring the seven dimensions of assistance. Confirmatory factor analysis was used to establish the validity of the model. The degree of assistance was calculated as a single summated score for each case by summing up the composite scores of the seven dimensions of assistance calculated using weighted average method. The assistance provided to SME subcontractors was more in the case of German TNC than those of Japanese TNC and Swedish TNC. Even though there was evidence of assistance from TNCs to SME subcontractors, these SMEs received more of product related and purchase process assistance whereas assistance for their production process, managerial know-how, marketing, human resource, financial requirements was not very high. This implies that subcontracting relationship of Indian SMEs with TNCs is confined more to a mere purchase supply relationship where both the parties are concerned about the basic requirements of purchase supply relationship like detailed specifications, proper feedback on product performance, advance information about future orders, preferential pricing and proper payment. Innovation of the subcontracting SMEs was measured based on six dimensions of innovation, namely, new product developments, product modifications, process improvements, informal R&D/NPD expenditure, informal R&D/NPD employees and raw material selection. Firms were classified into two groups as high innovators and low innovators based on the innovation score calculated using the six dimensions. To probe the role of TNC assistance in the innovations of subcontracting SMEs, a logistic regression analysis was performed using the equation with degree of assistance, capital and labour as explanatory variables and innovation level as criterion variable. Our analysis revealed the positive role of assistance in the innovations of SMEs. However, the positive role of this assistance was found to be decreasing as focus of our analysis shifted from the initial stage SME subcontractors to the growing stage SME subcontractors and then to the enduring stage SME subcontractors even when the assistance they received increased from one stage to the other. SME subcontractors operating in the initial stage of the relationships, who in general lack technological competence, rely more and make more use of the assistance, even when the assistance itself is low, for their innovative performance. As the relationship gets older, the SMEs may be able to enhance their inhouse competence using the assistance from the TNC and may make more use of their own resources for innovations along with the assistance from TNCs. Therefore, as SME firms begin to use more of their inhouse resources for their innovations, it is likely that the role of TNC assistance for SME innovations would decrease. Increasing positive role of labour for SME innovations as the relationship shifted from initial to enduring stages substantiate the argument of increasing utilisation of inhouse resources for innovations as relationship prolongs over a period of time. A comparative analysis of the economic performance of SME subcontractors revealed that the German subcontractors were having more labour productivity and value added to value of output and low capital productivity whereas Swedish subcontractors were having high capital productivity and low labour productivity and value of added to value of output compared to other two. In order to probe the role of degree of assistance on the economic performance of SMEs, a regression analysis was performed using the equation with degree of assistance, capital and labour as explanatory variables and value addition as criterion variable. The results revealed the contributory role of TNC assistance in the economic performance of subcontracting SMEs but this contributory role of assistance was found to be decreasing even when the assistance itself is increasing whereas the contribution of labour increased, as our analysis shifted from the initial stage to the growing and then to the enduring stage of relationships. The extent of assistance might be low at the initial stage of the relationship but the small and young SME subcontractors who in general, lack technological competence might be able to make more use of this assistance since the assistance from TNCs would be one of their major sources for technical upgradation and growth. As the relationship prolongs both contracting and subcontracting firms may rely on trust and build up close relationship which would enable the SMEs to enhance their sales to the TNC and receive more assistance. At the same time, some of the SMEs might even strengthen their inhouse resources due to TNC assistance which in turn could be further used for their economic performance. This could be the reason for the decreasing contributory role of assistance and increasing contributory role of labour for the economic performance of subcontracting SMEs as our analysis moved to more enduring relationships. Further analysis using other regression models revealed that the firms, which received more assistance from the TNC customers utilised labour more efficiently than firms which received lesser assistance. TNC assistance was found to be an important factor for the enhancement of labour productivity of subcontracting SMEs, especially for young and small firms operating in the initial stage of the relationship. The subcontracting SMEs were able to make use of the innovations which they could carry out with TNC assistance for their economic performance. Quantile regression analysis, performed to have a more comprehensive picture of the effect of degree of assistance on economic performance, revealed that that for SMEs having average factor productivities, the assistance from TNCs contributed less to their economic performance relative to those SMEs which had low and high factor productivities, respectively. Moreover, SMEs which had high factor productivities were able to make more use of their innovations for their economic performance. These findings clearly show that the TNC assistance enables subcontracting SMEs to enhance their innovations and economic performance. Initially, the SME subcontractors might receive less assistance but these SMEs who in general, have limited resources may make more use of this assistance for better performance and enhancing their internal capabilities. As the subcontracting relationship endures over a period of time, subcontracting SMEs would be able to enhance their performance and develop their internal resources which in turn could be further used for their performance. If that is so, even when the SMEs are able to receive more assistance from TNCs and deliver higher performance, the contribution of this assistance for their performance would decrease. Thus this diminishing role of assistance from TNCs in the economic performance of subcontracting SMEs supports the fact that SME subcontractors are able to improve their internal capabilities and competitiveness through long term subcontracting relationships with TNCs. An assessment of the relative importance of SME factors which encourage subcontracting of the SMEs with TNCs indicated that inhouse R&D efforts and technological capability, frequent and proper communication, financial stability, skilled manpower, reputation of the subcontracting firm etc. are the most important factors, indicating the importance of inhouse/internal resources of the subcontracting firms. An assessment of the factors with respect to improvement needed for these SMEs revealed that the entrepreneurs/managers of the SMEs had realised the need to improve their inhouse resources and develop their technological capabilities with enhanced skilled manpower and better machinery. Given the importance of internal resources of SMEs for forging subcontracting relationships with TNCs, Indian SMEs need to place utmost priority for enhancing their own technical and manpower resources. Results of our study underlines the need for a policy thrust to expand the coverage of subcontracting involving local SMEs with domestic economy based global TNCs. The promotion of linkages of SMEs with TNCs depends on two factors: (i) the availability of local SMEs who have the prerequisite capabilities in terms of quality, delivery and cost and (ii) availability of information of such SMEs and their capabilities for TNCs. This context calls for the simultaneous strategy of competitiveness enhancement of local SMEs to the required level and providing information about the available capabilities of SMEs to TNCs.

This thesis draws on the framework of dynamic capability (DC) in an effort to make sense of how small and medium scale enterprises (SMEs) use mobile apps in Lagos, Nigeria. There exists significant knowledge regarding the application of the DC framework in large firms but its application in smaller organisations has scarcely been researched. The knowledge of how SMEs use mobile apps is important at this time because it could help these SMEs compete favourably, despite unpredictable environments. Based on pragmatic philosophy and a mixed-methods research approach, the research was conducted in two phases. The first phase of the research used qualitative methods to identify the absorptive, adaptive and innovative capabilities of SMEs in Lagos with a view to discover the extent to which mobile apps are used as enablers and/or drivers of these capabilities. The findings from 20 SMEs identified 15 DC constructs whose impact on SMEs could be enhanced using appropriated mobile apps. The SMEs manifest adaptive capabilities, mainly through using appropriated mobile apps. The SMEs manifest adaptive capabilities, mainly through customer feedback and referrals, and demonstrate absorptive capabilities through the repackaging and repricing of their goods and/or service offerings. The innovative capabilities of SMEs became evident through the imitation and adaptation of offerings. The second phase of this research surveyed 1 162 SMEs in Lagos in an effort to validate the identified constructs through quantitative methods. Descriptive statistics of survey responses affirm the use of mobile apps by SMEs and it also indicated the underutilisation of mobile apps as a DC enabler. Further analysis, using covariance-based structural equation modelling (SEM) techniques and confirmatory factor analysis (CFA), explored the fitness of a conceptual SME model. The model assembled seven latent variables namely: mobile app usage, adaptive capability, absorptive capability, innovative capability, opportunity sensing ability, opportunity shaping ability and opportunity seizing ability. Subsequently, 15 hypotheses aimed at understanding the relationships between the variables were developed. The findings from the quantitative analysis revealed that mobile app usage increases the adaptive, absorptive and innovative capabilities of SMEs. The results failed to establish a direct relationship between mobile app usage and opportunity sensing, shaping and seizing abilities. Furthermore, the use of the adaptive capability in taking advantage of opportunities could not be generalised in SMEs’ context. The research findings imply the existence of an untapped potential as far as the use of mobile apps by SMEs in Lagos is concerned. The findings suggest that SMEs in Lagos respond to opportunities by becoming innovative and they seldom exhibit innovation in order to create opportunities. Based on the heterogeneous nature of SMEs, it is difficult to suggest a clear-cut narrative as to how all SMEs should employ mobile apps to create and maximise opportunities. However, mobile apps could induce creativity when developed and applied to the contextual requirements of SMEs. The outcome of this research reflects a multidisciplined research experience. The study contributed to IS through the creation of a model for investigating mobile app usage by organisations from a DC perspective. The conceptual model designed in this study could be adapted to investigate the way in which mobile app usage influences organisations in other contexts. The study contributed to the area of Information Systems by revealing the application of the DC framework to SMEs in contrast to the usual practice of researching DC with large organisations in mind. This research work suggests implicit ways of enhancing SMEs which could aid policy makers. This study was limited in that it gathered data from SMEs in Lagos alone as Lagos represents the commercial centre of Nigeria. Considerations for future research include the comparison of DC of large and small organisations in Lagos to examine if similarities and/or contrasts exist. Furthermore, due to the evasive and heterogeneous nature of SMEs, it would be beneficial to delimit future research on SMEs along specific domains of interest. / Iqoqa Lolu cwaningo lususelwa ohlakeni lokuthiwa ngamandla aphilayo (dynamic capability [DC]) emzameni wokuba umuntu aqonde ukuthi amabhizinisi amancane namaphakathi (ama-SME) awasebenzisa kanjani ama-apps ahanjiswayo eLagos, eNigeria. Lolu lwazi lubalulekile ngoba lungasiza la mabhizinisi ukuba ancintisane namanye ngokunempumelelo, noma izimo akuzo wona zingaqondakali kahle. Ucwaningo lwenziwa ngezigaba ezimbili. Isigaba sokuqala sahlonza ama-DC ama-SMSE eLagos, ngenhloso yokuthola ukuthi ngabe ama-apps ahanjiswayo asetshenziswa kangakanani ukukhuthaza kanye/noma ukuqhubela phambili la mandla aphilayo. Okwatholakala kuma-SME angama-20 kwaba ukuhlonzwa kwezinhlelo zama-DC ithonya lazo kuma-SME elalingase liphakame ngokusebenzisa ama-apps ahanjiswayo afanele. Ama-SME afakazela ama-DC ikakhulu ngokushiwo ngamakhasimende nalabo abathintiwe, nokuba kubonakale ngokuba impahla ekhishwayo ipakishwe kabusha, ifakelwe intengo entsha, noma kube yimpahla engukulingisa eyokuqala noma ilungiswe ifane neyokuqala. Ibanga lesibili lalolu cwaningo lwahlola ama-SME ayi-1 162 eLagos ukuzama ukuqinisekisa ngezinga lezinhlaka ezihlonziweyo. Izimpendulo ezavezwa ucwaningo zakwesekela ukusetshenziswa ngama-SME kwama-apps ahanjiswayo, zakhomba nokuthi awasetshenziswa ngokugcwele ama-apps ahanjiswayo njengokunika i-DC amandla. Okunye ukuhlaziya kwakhombiisa ukuthi ukusebenzisa ama-apps ahanjiswayo kwakungasiza ama-SME ngokwandisa amathuba awo. Nokho phela ukusebenzisa amathuba avelayo kwakungeke kwenzeke yonke indawo kuma-SME. Okuvezwa ucwaningo kukhombisa ukuthi kukhona ukusizakala okukhulu okungakafinyelelwa kukho mayelana nokusetshenziswa ngama-SME kwama-apps ahanjiswayo eLagos. Ucwaningo luphonsa itshe esivivaneni enkundleni yezinhlelo zokusebenza ngezolwazi ngokwembula ukusetshenziswa kohlaka lwe-DC kuma-SME uma kuqhathaniswa ngokuphambene nalokhu, okungukucwaninga okwejwayelekile nge-DC ezinhlanganweni ezinkulu. Lolu cwaningo luveza izindlela ezingekho obala zokuthuthukisa ama-SME, okungaba usizo kulabo ababhekene nokusungula imigomo yezwe. / School of Computing / Ph. D. (Information Systems)

Work is an essential activity that provides goods or services of value to oneself and others. Paradoxically, in a bid for self-realisation, workers are seriously endangered. Work-related or induced diseases and stresses pose serious threats to workers’ health and the general well-being, hence, the need to seriously consider the issue of occupational health and safety of workers. In terms of safety at work, the experience of small and medium scale enterprises (SMSEs) worldwide is that of neglect. Their incomes are very low and uncertain, coupled with high levels of risk and hazard in their work, with little or no social protection coverage (Chen, 2008). This study therefore examines how environmental and sociological factors determine occupational health and safety of workers in SMSEs in Lagos State, Nigeria. Ulrich Beck “Risk Society” theory, Political Economy of Health framework (PEH) (Minkler et al 1994, Linnan et al, 2001) and Labour Process Theory (LPT) (Braverman, 1974; Marx, 1976; Bottome, 1991) underpinned the study. The study adopts both the qualitative and quantitative methods of data collection. The qualitative method includes field observation of the selected workplaces, six Focus Group Discussion (FGD) and eight In-depth interviews (IDIs). The quantitative involved the use of structured questionnaire. The sample survey involved 180 respondents in a multi-stage sampling technique from purposively selected sawmills, mechanic villages and blacksmith cottages in three Local Government Areas in Lagos State. The quantitative data analysis uses simple percentile and univariate analyses, while the qualitative data are content-analysed, based on the objectives of the study. The findings identified low level of education (60.5%), and poor awareness of OHS in SMSEs (86.1%). It further reveals poor physical (69.5%) and technological environment (70.5%), unavailability of OHS facilities (60.5%) and prevention methods by manager/owners (60.5%), carefree attitudes of workers/managers/owners to OHS (69.5), non-acquaintance of workers to OHS laws (86.1%), workers’ economic incapacitation to deal with issues of occupational hazard (76.1%), lack of enforcement of OHS (88.3%), and transferring knowledge on OHS (82.2%) in the selected SMSEs. The study recommends roles for managers/owners, workers, trade associations, government, non-governmental organisations to promote effective OHS in the selected SMSEs. / Sociology / D.Phil. (Sociology)