Aim of the study. To estimate patients’ opinion of services at the chemotherapy day-care department Methods. A survey was carried out at the Kaunas Medical University Hospital Chemotherapy department November 2004. 207 patients participated in it (response rate – 77,5 %). Statistical analysis was carried out using SPSS 11.5 for Windows. Associations between the variables were tested by Chi squared (χ²) test. Patients’ satisfaction with the doctors and nurses work was analyzed by measuring means that were compared using the Student test (t). Significance level (p) less than 0.05 was considered as statistically significant. Results. The biggest part (93 %) of the patients at the Chemotherapy day-care department were satisfied with the services they received there. Only 7 % of the patients were satisfactorily happy about the services. Nobody was unhappy or very unhappy about them. Majority of the patients (98 %) think the day-care department is necessary, and even 89 % of the patients would recommend the department to other people. If they had to choose where to get the treatment, more than two thirds of the patients would chose this department. Majority of the respondents liked and liked very much the physical environment in the department. Functional quality of the services was evaluated positively, though nurses’ work they liked better than doctors work. Factors that influenced satisfaction were: sex (men were more satisfied than women), problems patients have while coming... [to full text]

Darbo tikslas - Ištirti pacientų nuomonę apie paslaugas vaikų ligų stacionare. Tyrimo metodika. 2006 m. gruodžio – 2007 m. kovo mėnesiais Kauno medicinos universiteto klinikose II vaikų ligų (terapiniame) bei chirurginiame skyriuose buvo atlikta 11 – 18 metų amžiaus vaikų anoniminė anketinė apklausa. Apklausoje dalyvavo 150 terapinio ir 150 chirurginio profilio pacientų. Anketiniai duomenys buvo apdoroti ir analizuojami statistiniais duomenų paketais STATISTIKA/w 5 ir SPSS/w 12. Kokybinių požymių dažnumų hipotezių lygybė tikrinta Chi kvadrato kriterijumi. Lyginant du santykinius dydžius apskaičiuotas Z koeficientas. Rodiklių skirtumas laikytas statistiškai reikšmingu, kai p<0,05. Rezultatai. Didžioji dalis (68,3 proc.) Kauno medicinos universiteto klinikų vaikų ligų stacionaro pacientų buvo bendrai patenkinti gaunamomis paslaugomis. Du trečdaliai pacientų buvo patenkinti slaugytojų bei gydytojų darbu, gaunamomis procedūromis, gerėjančia sveikata bei skyriaus aplinka. Tačiau maitinimą ir laisvalaikį stacionare respondentai vertino prasčiau. Terapinio ir chirurginio skyrių pacientai gautas stacionaro paslaugas bendrai vertino panašiai, tačiau pastebėta, kad statistiškai reikšmingai terapiniame skyriuje daugiau informacijos gaunama iš slaugytojų ir pacientai šiame skyriuje yra labiau patenkinti gaunamomis naujomis žiniomis apie ligą ir gydymą. Tuo tarpu chirurginiame skyriuje daugiau informacijos pacientai gauna iš gydytojų. Terapinio skyriaus pacientai labiau liūdėjo negalėdami... [toliau žr. visą tekstą] / Aim of the study. To investigate patients’ opinion about inpatient care services in pediatric department. Methods. An anonymous questionnaire survey was carried in Clinic of Kaunas University of Medicine at the second pediatric department (therapeutic) and department of pediatric surgery. The age of respondents ranged from 11 to 18 years old. From each department 150 patients participated in the survey (300 in total). Statistical analysis was performed using the statistical packages STATISTIKA/5 and SPSS/12.0 for Windows. The associations between the variables were tested by Chi squared test. The hypothesis about the equality of two proportions was checked by using Z criteria. The differences between variables were considered as statistically significant, when p<0.05. Results. The majority of patients (63%) in pediatric department of Clinic of Kaunas University of Medicine in general were satisfied with the services. Two thirds of patients were satisfied with work of nurses and doctors, received treatment, improved health, and environment of the department. However, the respondents were less satisfied with the nutrition and leisure time activities. Satisfaction with the services of the patients from therapeutic and surgical departments was similar. Patients of therapeutic department in comparison to patients of surgical department got more information about treatment, procedures and disease from nurses than from doctors. They also were more sad than surgical patients, because... [to full text]