Thesis (PhD)--University of Stellenbosch, 2000. / ENGLISH ABSTRACT: Although terms such as input, output, outcomes, productivity, quality, efficiency and effectiveness represent measures of performance, they also measure different aspects of performance. The question of the relevance of the measurement of performance for the South African Police Service (SAPS) invariably arises. The following three questions have, therefore, been formulated: • What is the relevance of performance measurement for the SAPS? • Which performance measurement determinants must be addressed and integrated into the process of performance measurement in the SAPS? • How could performance measurement improve the rendering of service? The purpose of the exploratory study was to provide a conceptual framework for performance measurement by developing a systematic and comprehensive performance measurement system (model) for the SAPS which will have longterm advantages for both the SAPS and the customers and/or communities they serve. The key aims were, "therefore, threefold: • To ensure that the SAPS is fulfilling its mission and accomplishing targeted results. • To measure police performance (successes) in respect of input, output, outcomes, effectiveness and efficiency which will have a direct impact on the combating of crime and is of value to customers and/or communi ties served by the police. • To compare a newly developed and pilot-tested model with the present performance measurement initiative used by the SAPS to prove that the new model has promise. Face-to-face and focus group interviews were conducted with 16 English and Welsh individuals. In addition, face-to-face and focus group interviews were also conducted with 12 police officials of the SAPS in order to determine the current state of affairs regarding police performance measurement. As part of the inductive study and to focus on the formulated questions and purpose, as well as to account for the data, three hypotheses were formulated for this study. The newly developed model will, therefore, enable the establishment of the extent to which: • Resources (human and physical) could be used effectively and efficiently by focussing on performance measurement. • Police operations and activities could be improved on an ongoing basis by focussing on targeted results. • Police operations and activities will have a positive impact on the combating of crime. A conceptual performance measurement framework was developed which reflects the fulfilment of the SAPS's mission and the accomplishment of targeted results. This model also measures the performance (successes) of the SAPS in respect of input, output, outcomes, effectiveness, and efficiency. Twenty police stations of one police area in the Western Cape were selected for the pilot-testing of the newly developed performance measurement system for the SAPS. After the model had been successfully piloted, it was compared with the performance measurement system used by the SAPS at present. The proposed model achieved a substantial higher mark in comparison with the present process/system used in the SAPS. Finally, the new performance measurement system for the SAPS that consists of the following performance measurement determinants namely, strategic direction, performance framework, performance measures, strategy-institutionalizing and performance assessment provides an important building block in the process of analysing the quality of service. In conclusion, according to this exploratory study the newly developed performance measurement system for the SAPS shows that the SAPS can apply the model, in its current format, fully and optimally. However, some shortcomings connected to the model, have been identified. / AFRIKAANSE OPSOMMING: Alhoewel terme soos insette, produksie (uitsette), gevolge (resultate), produktiwiteit, 'kwaliteit, doelmatigheid en doeltreffendheid maatstawwe van werkverrigting verteenwoordig, meet dit ook verskillende aspekte van werkverrigting. Die vraag na die toepaslikheid van die meet van werkverrigting vir die Suid-Afrikaanse Polisiediens (SAPD) tree telkens na vore. Die volgende drie vrae is derhalwe geformuleer: • In watter mate is die meet van werkverrigting op die SAPD van toepassing? • Aan watter beslissende faktore vir die meet van werkverrigting moet aandag geskenk word en watter van hierdie faktore moet in die proses van die meet van werkverrigting in die SAPD geïntegreer word? • Hoe kan die meet van werkverrigting dienslewering verbeter? Die doel met die verkenningstudie was om 'n voorstellingsraamwerk vir die meet van werkverrigting te verskaf deur 'n stelselmatige en omvattende stelsel (model) vir die meet van werkverrigting vir die SAPD te ontwikkel wat langtermynvoordele sal inhou vir die SAPD, sowel as die kliënte en/of gemeenskappe wat dit bedien. Die sleuteldoelwitte is daarom drievoudig: • Om te verseker dat die SAPD sy missie ten uitvoer bring en die beoogde resultate bereik. • Om die werkverrigting (suksesse) van die Polisie met betrekking tot insette, produksie, resultate, doelmatigheid en doeltreffendheid te meet wat 'n direkte invloed op die bekamping van misdaad sal hê en ook van waarde is vir kliënte en/of gemeenskappe wat die Polisie bedien. • Om die nuutontwikkelde en voorafgetoetse model te vergelyk met die metode wat die SAPD tans gebruik om werkverrigting te meet om te bewys dat die nuwe model belofte inhou. Persoonlike onderhoude is met 16 Engelse en Walliese persone gevoer en fokusgroepsbesprel<.ings is gehou. Persoonlike onderhoude is ook met 12 polisiebeamptes van die SAPD gevoer en fokusgroepsbesprekings is gehou om die huidige stand van sake oor die meet van werkverrigting in die Polisie te bepaal. As deel van die verkenningstudie en om op die gestelde vrae en doel te fokus, asook om 'n verldaringvir die data te gee, is drie hipoteses vir hierdie studie geformuleer. Die nuut ontwikkelde model sal dus die mate van die volgende kan bepaal: • Hulpbronne (menslik en fisies) doeltreffend en doelmatig benut word deur op werkverrigting te fokus. • Polisie-operasies en -aktiwiteite op 'n deurlopende grondslag verbeter kan word deur op die beoogde resultate te fokus. • Polisie-operasies en -aktiwiteite 'n positiewe invloed op die bekamping van misdaad sal hê. 'n Voorstellingsraamwerk vir die meet van werkverrigting is ontwikkel wat die uitvoeringvan die missie van die SAPD en die bereikingvan beoogde resultate weerspieël. Hierdie model meet ook die werkverrigting (suksesse) van die SAPD met betrekking tot insette, produksie, gevolge, doeltreffendheid en doelmatigheid. Twintig polisiestasies van een polisie-area in die Wes-Kaap is gekies vir die vooraftoetsing van die nuutontwikkelde stelsel vir die meet van die werkverrigting vir die SAPD. Nadat die model suksesvol getoets is, is dit vergelyk met die stelsel wat tans deur die SAPD gebruik word om werkverrigting te meet. Die voorgestelde model het 'n aansienlike hoër punt behaal in vergelyking met die stelsel wat tans in die SAPD gebruik word. Laastens bied die nuwe stelsel wat werkverrigting in die SAPD meet en wat bestaan uit die volgende bepalings vir die meet van werkverrigting, naamlik strategiese rigting, raamwerk vir werkverrigting, maatstawvve vir werkverrigting, strategiese institusionalisering en waardebepaling van werkverrigting 'n belangrike bousteen in die ontledingsproses van kwaliteit diens. Sammevattend toon die nuutontwikkelde stelsel VIr die meet van werkverrigting in die SAPD volgens hierdie verkenningstudie dat die SAPD die model in sy huidige formaat ten volle en optimaal kan toepas. 'n Paar tekortkomings met betrekking tot die model is egter geïdentifiseer.

Study project (MAcc)--University of Stellenbosch, 2002. / ENGLISH ABSTRACT: THE NECESSITY OF A FINANCIAL REPORTING FRAMEWORK FOR SMALL AND MEDIUM-SIZED ENTITIES Financial statements are prepared annually for all types of businesses and for a wide variety of users that require specific information in order to make certain decisions. The majority of users of the financial statements of larger companies, especially listed public companies, use the information in fmancial statements to make investment decisions, since they are unable to obtain fmancial information in any other way. However, the users of the financial statements of small and medium-sized entities have a legal and/or inferential right to request further financial information to enable them to make certain decisions. Thus, users of fmancial statements are classified according to their right to obtain fmancial information. To protect the right of the users of larger entities, it is necessary to compile fmancial statements in accordance with a financial reporting framework that includes certain requirements regarding the measurement and recognition of transactions, as well as the minimum information that needs to be disclosed to these users. This fmancial reporting framework has been adapted over the years to protect investors. Small and medium-sized entities are legally compelled to comply with the same reporting framework at a high cost, even if such users had no need for all the information. To assist small entities (that are of great value to the economy) in saving these costs whilst still setting a standard, different international models were implemented that have encouraged South Africa to follow the same path. To make a success of the South African model, two criteria should be met. Firstly, the qualification requirements for an entity should be based on qualitative criteria, such as the right of users to obtain further information, before such entities can comply with the accounting standards set for small and medium-sized entities. Secondly, simpler and more understandable financial statements should be the result of the application of these new financial standards. This is only possible if the measurement and recognition criteria as well as the disclosure requirements of the current accounting standards are adjusted to meet the needs of smaller entities. These adjustments, as well as the implementation of new accounting standards are discussed in this study, after which the writer reaches the conclusion that a financial reporting framework for small and medium-sized entities is necessary for the upcoming South African economy. / AFRIKAANSE OPSOMMING: DIE NOODSAAKLIKHEID VAN 'N REKENINGKUNDIGE VERSLAGDOENINGSRAAMWERK VIR KLEIN EN MEDIUM GROOTTE ENTITEITE Finansiële state word jaarliks vir alle tipe ondernemingsvorme opgestel VIT gebruik deur 'n wye verskeidenheid gebruikers wat elkeen spesifieke inligting benodig om bepaalde besluite te neem. Die oorgrote meerderheid gebruikers van groter en veral genoteerde publieke maatskappye, moet op grond van die finansiële inligting soos vervat in die fmansiële state hul beleggingsbesluite neem aangesien hulle nie ander finansiële inligting kan bekom nie. Aan die ander kant beskik feitlik al die gebruikers van klein en medium grootte entiteite oor 'n wetlike en/of afgeleide reg om verdere fmansiële inligting aan te vra wanneer dit benodig word om bepaalde besluite te neem. Gebruikers van fmansiële state word dus geklassifiseer op grond van die reg tot die verkryging van fmansiële inligting. Om hierdie reg te beskerm by veral die gebruikers van finansiële state van groter maatskappye, is dit noodsaaklik dat fmansiële state ooreenkomstig 'n rekeningkundige verslagdoeningsraamwerk opgestel word. Hierdie raamwerk behoort vereistes uiteen te sit aangaande die meting en erkenning van transaksies, asook die minimum inligting wat geopenbaar moet word aan die gebruikers. Hierdie rekeningkundige verslagdoeningsraamwerk is egter oor die jare baie aangepas om beleggers te beskerm. Klein en medium grootte entiteite is wetlik verplig om teen hoë koste ook daaraan te voldoen, ten spyte daarvan dat die gebruikers van hierdie entiteite nie die inligting gebruik nie. Ten einde klein entiteite (wat van groot waarde in 'n ekonomie is) van hierdie onnodige koste te spaar en steeds 'n riglyn daar te stel, is verskeie internasionale modelle geïmplementeer en is Suid-Afrika aangespoor om dieselfde pad te volg. Om die Suid-Afrikaanse model werkbaar te maak, is twee komponente noodsaaklik. Eerstens moet die toelatingskriteria gegrond word op kwalitatiewe kriteria, soos die reg van gebruikers om verdere inligting te bekom. Entiteite moet aan hierdie kriteria voldoen alvorens die nuwe rekeningkundige standaarde vir klein en medium grootte entiteite toegepas mag word. Tweedens behoort vereenvoudigde en maklik verstaanbare finansiële state die gevolg van die toepassing van hierdie nuwe rekeningkundige standaarde se inhoud te wees. Dit is slegs moontlik indien die metings- en erkenningskriteria, asook die openbaarmakingsvereistes van die huidige rekeningkundige standaarde aangepas word om aan kleiner entiteite se behoeftes te voldoen. Hierdie aanpassmgs, asook die implementering van nuwe rekeningkundige standaarde word in die studie bespreek, waarna die skrywer tot die gevolgtrekking kom dat 'n rekeningkundige verslagdoeningsraamwerk vir klein en medium grootte entiteite 'n noodsaaklikheid vir die opkomende Suid- Afrikaanse ekonomie is.

<p>Product innovation and its efficient diffusion are important to enhance factor productivity, market access, job creation and trade. Innovative firms remain competitive in an increasingly global environment. Product innovation add maximum economic value when the new knowledge and technical know-how are spread through the economy. Standardisation of products is regarded as a vital tool to enable the diffusion of product innovations. The economic rationale for standardisation is based on the theory market failure that requires some sort of correction. Standardisation is regarded as a public good, a form of technical infrastructure. It reduces transaction costs and information asymmetries / increased the willingness of consumers to pay, which in turn increases the success and diffusion of innovation. Lower transaction costs result in reduced production and distribution costs. For consumers it also results in reduced search and testing costs as well as reduced time and effort to evaluate quality. Studies on the impact of standardisation were done for some developed countries, but not for developing countries. Unlike most studies that have a narrow industry-focus, this report has a broader focus on the impact of various types of standards on product innovation, market access and trade. It presented specific case studies for various industries in South Africa as well as studies on the impact of standards internationally.</p>

M. Tech. Business Administration / The city of Tshwane Emergency Services is the first in South Africa to be certified ISO 9001:2008 in 2013. This saw the department leading the course of quality management both in the city and throughout the country. As a service rendering undertaking their efficiency and effectiveness requires evaluation from a quality management perspective. The city seeks to roll-out certification throughout all city departments so as to enable a quality driven municipal entity. This study was conducted to identify the factors that affect adherence to ISO 9001:2008 within the city. The results of this study can be used by managers throughout the Emergency Services and related services around the world to evaluate the importance of the implementation of the management system. The study is descriptive and cross-sectional. A quantitative method was used to collect data and analyse it. A stratified random sampling techniques was used with sample size of n=121 on employees within the Emergency Services of the city of Tshwane. Frequency tables, pie-chart, histograms and tables were used to present and analyse the data collected. The study identified qualification, effective communication and proper record keeping (documentation) as key factors affecting adherence to ISO 9001:2008.

A report on a research study presented to The Department of Social Work School of Human and Community Development Faculty of Humanities University of Witwatersrand In partial fulfillment of the requirements for the degree Master of Arts in the field of Social Development. March 2016. / Education plays an integral role in human development. It encompasses growth in several dimensions of human well-being. The purpose of this study was to explore factors that are contributing to unsatisfactory performance in Government Schools in the area of Duduza Township, a community in the East rand, Gauteng. Based on the qualitative research conducted, the researcher adopted a multiple case study as a research design. The researcher utilised purposive non-probability sampling in selecting the 15 learners and six key informants. Multiple methods of data collection were used through focus group discussions with learners and individual interviews with key informants. The most important problems that emerged from the thematic content analysis of the discussions included factors in the home environment of learners in that there is lack of parental involvement and motivation. In the school environment, the study showed that challenges were faced due to the usage of English as the medium of instruction, teachers’ discrimination of learners aged 18years and above, condoning or progressing of learners, overcrowding in classes and the usage of inexperienced teachers in critical grades. Furthermore, the study highlighted that one of the community related factors affected learners is their socio-economic background. In view of the study’s findings and conclusions in relation to the factors contributing to unsatisfactory performance in Government Schools, the researcher proposed intervention strategies to be implemented on micro, meso and macro level. In addition, emphasis should be put on revisiting the policy of progressing learners, the improvement of learning outcomes and raising passing grades. A multi-sectoral approach is crucial for all stakeholders comprising of the Department of Basic Education, the Department of Social Development, the school, parents and learners. Measures and recommendations to address the challenges of poor performance have been outlined / GR2017

Thesis (Ph.D. (Mathematics Education)) -- University of Limpopo, 2018 / The purpose of the study is to explore the effectiveness of Annual National Assessment (ANA) in monitoring the standard of mathematics education and to assess the mathematical proficiencies tested and exhibited by Grade 9 learners in South Africa. The research problem was premised on the dearth of data that justifies ANA as an evaluative assessment. As such, the study utilised five strands which were; procedural fluency, conceptual understanding, strategic competence, adaptive reasoning and productive dispositions as a theoretical framework to assess mathematics that was tested and exhibited by learners. To explore the research problem, the study used mixed methods in the context of exploratory sequential design. Document analysis was used first to capture mathematics content and cognitive levels examined by ANA. Second, learner responses were explored using four variables of achievement levels; no response, correctly answered, incorrectly answered and partially answered. First, the results from the analysis of ANA questions indicated that ANA mostly tested questions of low complexity. Second, the results from the learners’ responses revealed that the majority of learners were not proficient to ANA irrespective of low complexity testing. Third, the Porter’s alignment index for ANA and TIMSS was between moderate and perfect. Subsequently, content and cognitive levels were misaligned in the three consecutive years of ANA testing. It implies that learners were most likely to show a deficit of higher order problems solving skills which are a prerequisite of courses in advanced mathematics. Additionally, the results suggest that ANA had challenges of reliability and validity as an evaluative assessment due to inconsistency in the testing. As such, it is recommended that the complexity of ANA be addressed, the content areas where learners are not proficient be addressed and the alignment of ANA must be frequently calculated to monitor the standard of mathematics education in South Africa effectively. Keywords Alignment index, mean deviation, strands of mathematical proficiency, systemic assessment.

D. Tech. Water care. / Groundwater is the main source of drinking in most rural areas of South Africa and is supplied to the communities without prior treatment. However, the contamination of groundwater sources by pathogenic bacteria poses a public health concern to these communities. This study was aimed at developing and evaluating the effectiveness of filter materials coated with silver nanoparticles for the removal of pathogenic microorganisms from groundwater as well as the inhibition of biofilm formation in drinking water systems.

M.Tech. Business Administration. Business School. / Optimal performance outcomes when working from home (small office home office) (SOHO) refers to the impact of job satisfaction and work-life-balance on it. Working from home doesn't have an effect on job satisfaction but does influence work-life-balance positively. Two hypotheses were investigated: (1) whether the job satisfaction of employees working from home at Alexander Forbes was affected and (2) whether the work-life-balance of employees working from home at Alexander Forbes was affected.

Assessment Centres within the South African Workplace: Relationship between a Situational Judgement Test and Ability and Personality Measures.This research investigates the relationship of a specific situational judgement test, Scenarios, to that of ability and personality measures through a discriminant validation study. The Scenarios Test was developed in order to assess the construct of Managerial Judgement within the work context. Despite the fact that this instrument has demonstrated reliability and validity evidence, this has been primarily obtained within a European context. Therefore, this study will contribute towards the growing body of evidence supporting the psychometric integrity of the use of Scenarios within a South African context. Moreover, this research aims to determine whether or not a situational judgement test of Managerial Judgement provides information relating to constructs which are not sufficiently measured by ability tests and personality questionnaires. The results indicate that there is significant inter-correlation between the scales of Scenarios, but not between Scenarios and the other instruments used (cognitive ability tests and a trait personality measure). This may support the hypothesis that SJTs could measure a broader underlying construct, such as tacit knowledge, as well as the fact that they may provide unique information relating to candidates‟ potential job performance which is not provided by tests of ability and personality. / Thesis (M.A.)-University of KwaZulu-Natal, Durban, 2011.

The evolution of the intemet protocol (IP) to offer quality of service (QoS) makes it a suitable core network protocol for next generation networks (NGN). The QoS features incorporated to IP will enable future lP-based wireless networks to meet QoS requirements of various multimedia traffic. The Differentiated Service (Diffserv) Architecture is a promising QoS technology due to its scalability which arises from traffic flow aggregates. For this reason, in this dissertation a network infrastructure based on DiffServ is assumed. This architecture provides assured service (AS) and premium service (PrS) classes in addition to best-effort service (BE). The medium access control (MAC) protocol is one of the important design issues in wireless networks. In a wireless network carrying multimedia traffic, the MAC protocol is required to provide simultaneous support for a wide variety of traffic types, support traffic with delay and jitter bounds, and assign bandwidth in an efficient and fair manner among traffic classes. Several MAC protocols capable of supporting multimedia services have been proposed in the literature, the majority of which were designed for wireless A1M (Asynchronous Transfer Mode). The focus of this dissertation is on time division multiple access and code division multiple access (TDMAlCDMA) based MAC protocols that support QoS in lP-based wireless networks. This dissertation begins by giving a survey of wireless MAC protocols. The survey considers MAC protocols for centralised wireless networks and classifies them according to their multiple access technology and as well as their method of resource sharing. A novel TDMAlCDMA based MAC protocol incorporating techniques from existing protocols is then proposed. To provide the above-mentioned services, the bandwidth is partitioned amongst AS and PrS classes. The BE class utilizes the remaining bandwidth from the two classes because it does not have QoS requirements. The protocol employs a demand assignment (DA) scheme to support traffic from PrS and AS classes. BE traffic is supported by a random reservation access scheme with dual multiple access interference (MAl) admission thresholds. The performance of the protocol, i.e. the AS or PrS call blocking probability, and BE throughput are evaluated through Markov analytical models and Monte-Carlo simulations. Furthermore, the protocol is modified and incorporated into IEEE 802.16 broadband wireless access (BWA) network. / Thesis (M.Sc.)-University of KwaZulu-Natal, Durban, 2005.