Our purpose with this study is to examine how the visitors at the public library of Stenungsund find the library service, if they are pleased with it and what they expect from the library in the future. Why they visit the library and what they actually do there? We also wanted to find out if the visitors would be interested in getting more computers and information technology into the library. Since the library has the highest rates of library loans in Sweden we are interested in, if this has anything to do with the library location which is close to the shopping centre of the town. We used questionnaires in our study and received 560 answers out of 580 handed out to the visitors. It is our conclusion that the visitors are more than pleased with the library service, and also that the location of the library is of importance to how frequent the library is being visited.