Government of Canada communications professionals work in an increasingly challenging environment, characterized by an intrusive 24/7 media cycle, a frenetic pace of evolving communication technologies, layered accountability requirements, political tension, and waning public trust. Scholars call on professional communicators to help rebuild public trust, which is intrinsic to a healthy democratic government. The Three-dimensional Model for Transparency in Government Communication developed by Fairbanks, Plowman and Rawlins (2007) serves as the theoretical framework for investigating the Government of Canada’s approach to transparent citizen-focused communications from the perspective of communications professionals. The model’s adaptability to the Government of Canada context is tested through 23 qualitative semi-structured interviews with Government of Canada senior communications advisors, managers and executives. The data is analysed using constant comparative thematic analysis. The findings demonstrate that Government of Canada communicators strongly value transparency. Furthermore, the key components of the transparency model – communications practices, organizational support and provision of resources – encapsulate the factors that influence the practice of transparent citizen-focused communications by the Government of Canada. The study concludes by offering recommendations for future research and practical applications.

Teaching journalism in tertiary institutions presents challenges, including how students learn to work in teams under the sort of pressure that characterizes workplace journalism. This thesis is a case study of how a group of students at AUT University, in Auckland, experienced taking responsibility for producing four editions of a student newspaper as part of their journalism training. Based on a series of individual student interviews, before, during and after their experience, this research suggests that the key factor in their learning was their being allowed, to a large extent, the power to make their own decisions about the appearance and content of their product, while still being charged with the responsibility of ensuring it reached a highly professional standard. The realities of life as a journalist, including recognizing the frequent need to prune, tighten or re-angle stories - even to reject them - and the vital role of co-operative teamwork, unparalleled in their other journalism studies, were driven home.The two tutors, interviewed after the last edition, put some of the student observations into context and provided insights into the discipline involved, as teachers, in maintaining training as a priority, while ensuring production to deadline of a series of reputable and legally safe newspapers.This case study suggests that while there are contrived aspects that cannot replicate a "real" newsroom - such as the students' assignment to editorial roles without the status of real editors or chief reporters - the learning experience resulted not only in advances in the students' technological skills but significant development in their critical thinking about the profession they were due to enter.

The aim of this study was to identify how Information and Communication Technology (ICT) affects business processes and service delivery within hotels and how ICT interacts with strategic issues confronting hotel managers. The areas of exploration were: 1) the business context of ICT; 2) the main role of ICT in day to day business; 3) ICT's impact on service delivery to hotel guests; and 4) the role of ICT in the future.As the study was exploring the General Managers' (GMs) perceptions, interviewing was selected as the most appropriate data gathering method. The sample covered a range of Auckland hotels which differed according to location, size and quality. Semi-structured interviews were used to facilitate the comparison of data between interviewees. Common themes and concepts were identified which were compared to the demographic characteristics of the hotels as well as previous research detailed in the literature.The contextual issues identified were staff availability and retention, competition (particularly price wars resulting from discounting), and location and infrastructure issues. Only half the GMs interviewed identified benefits from ICT in the day to day operation of their business. All of them described challenges or disadvantages posed by ICT. The impact on service delivery to guests was viewed more positively but there were still misgivings about the potential barriers which ICT created. There was a strong view that staff were of overwhelming importance to service delivery. Finally, envisioning the future, ICT was perceived as having the ability to make a strong contribution to business development but this ability would be constrained by staffing problems. Analyses of the findings suggest that ICT has a dual role of gathering management data and providing guest services, and GMs appear unaware of how this dual role contributes to the challenges posed by ICT. Similarly, there was limited awareness of the interaction between human agents in a business, the organisational structures, and ICT.The business implications of these findings suggest that GMs would benefit from being aware of the roles of ICT and addressing the needs of staff for a clearer understanding of how their role, and the ICT that supports it, fits into their broader operation of the business.This study is the one of first to examine the impact of ICT in New Zealand hotels, and, in particular, how this interacts with the broader social issues, and offers insights into the areas of potential conflict and ways to manage the impacts of ICT in hotels.

In 2006, Manitoba released a mandatory social studies curriculum for Grade 8 that included for the first time a section on world religions. It was released during a time when reasonable accommodation was being debated in various parts of Canada. This research explored the ways in which teachers in public schools in the city of Winnipeg dealt with teaching world religions within the climate of “reasonable accommodation” and charter challenges towards freedom of religion. Case study methodology with semi-structured interviews involving teachers included their experiences teaching about world religions. Results indicated teachers who teach about world religions require further information and feel there are personal, professional, and social factors that influence their ability to teach this subject as thoroughly as they would like. Implications for practice include: professional development in the area of world religions; resources for teachers; and government support. / February 2016

Mergers and acquisitions have become very popular in recent decades for firms seeking competitive advantage. The high failure rates of these initiatives make a closer look at the influence of the human factors and their complexity on these change activities necessary. This study traces the development of merger and acquisition activities in four companies, with a particular focus on individuals’ sensemaking over time and on the influence of human functional factors on the process and the outcomes of the mergers reviewed. A qualitative case-study approach is adopted with sixteen in-depth semistructured interviews in four post-merger organisations. The analysis of the collected primary data is done through a descriptive analysis of each individual case and a cross-case analysis of the four investigated cases. The findings show that there is a direct influence of the researched human functional elements and of the individual sensemaking on both the process and outcomes of the reviewed merger and acquisition cases. Based on the findings, a human functional merger and acquisition model – reflecting the interaction and influence of the human functional elements – and a management guideline for adopting this, are developed. This study provides a review of the influence of some significant organisational and individual human functional elements, such as leadership, communication, decision-making, relationship, and individual beliefs, values, attitudes and learning on the process and outcome of mergers and acquisitions. Such an investigation of these elements and their complexity, interaction with and influence on the process and outcome of change initiatives, and more specifically in the context of mergers and acquisitions, has not been undertaken previously.

Comparing to the aggressive growth of the Chinese student population on Canadian university campuses, their lived experience and identity issues deserve more attention that it already had. Using the theoretical framework combining social identity theory (Tajfel, 1974) and Ting-Toomey’s (1999, 2005) identity negotiation theory, this thesis investigated the identity construction and negotiation process of Chinese international students in Canadian universities. The study utilized a qualitative approach combining semi-structured interviews and a thematic analysis to examine the intercultural experiences of sixteen Chinese students in the Ottawa area through their own voices. Six themes were uncovered and future implications for international education practice were further discussed.

abstract: An explanatory sequence mixed methods design was used to examine the effects of choice on the writing performance and motivation of college students (n = 242). The randomized control trial was followed by semi-structured interviews to determine the perceptions students (n = 20) held on the experiment as well the importance of choosing writing topics in college writing assignments. The effects of choice were tested as part of a real writing assignment that was included in nine sections of an introductory special education course. Results from hierarchical linear modeling (HLM) analyses found choice had a statistically significant negative effect on holistic writing quality, number of words written, and intrinsic writing motivation. Findings from the semi-structured interviews provided context for understanding the unexpected quantitative results. / Dissertation/Thesis / Doctoral Dissertation Learning, Literacies and Technologies 2018

In the 21st century, the mobility of world population has posed greater challenges to healthcare practitioners, since they are facing an increasingly diverse patient population from all over the world. At the same time, patients also find it difficult to access and utilize quality health care services in a culturally diverse context. This study examines the role of culture in Chinese international students’ health-seeking behaviours in Canada. The study explores any barriers/perceived barriers that Chinese international students may confront when accessing health care which can prevent them from obtaining quality health care services in Canada. To this end, an intercultural health communication model was employed as a theoretical framework, and semi-structured interviews were used as a data collection tool. While contributing to existing literature on health communication and culture, this study also hopes to contribute to providing Canadian universities and institutions important information regarding Chinese international students’ access to and utilization of health care services with the hope of enhancing the quality of ethnic health care and promoting better health outcomes.

Recent research has proposed a new stage in human development, termed emerging adulthood by Jeffrey Arnett, which is characterized by a prolonged journey to adult roles and responsibilities. This thesis explores the experience of Chinese emerging adults, university students aged 20-25 years using Erikson’s and Levinson’s developmental theories as a theoretical framework. These authors proposed that three major developmental tasks are necessary for the transition to adulthood: separating from family of origin, forming an adult identity and finding the place for the self in the larger society. Qualitative interviews were conducted virtually with 12 Chinese university students to understand their perceptions and lived experience. Qualitative thematic analysis was used to analyze the interview transcripts. The results suggest Chinese emerging adults (a) have a low level of separation from parents; (b) have not formed a clear sense of identity and have not achieved a self-definition in adulthood; and (c) have not made initial commitments to love and work. It is speculated that the Chinese sociocultural context may further postpone its young adults’ independence and autonomy, and this prolonged transition to adulthood is both positive and problematic to Chinese young adults. This study lends support to Arnett’s emerging adulthood theory through its exploration of emerging adulthood in China, where, to date, little research has been done on this subject. It provides rich descriptions of the experience of Chinese emerging adults’ lives and enhances understandings of the role of culture in influencing the emerging adulthood period.

Government of Canada communications professionals work in an increasingly challenging environment, characterized by an intrusive 24/7 media cycle, a frenetic pace of evolving communication technologies, layered accountability requirements, political tension, and waning public trust. Scholars call on professional communicators to help rebuild public trust, which is intrinsic to a healthy democratic government. The Three-dimensional Model for Transparency in Government Communication developed by Fairbanks, Plowman and Rawlins (2007) serves as the theoretical framework for investigating the Government of Canada’s approach to transparent citizen-focused communications from the perspective of communications professionals. The model’s adaptability to the Government of Canada context is tested through 23 qualitative semi-structured interviews with Government of Canada senior communications advisors, managers and executives. The data is analysed using constant comparative thematic analysis. The findings demonstrate that Government of Canada communicators strongly value transparency. Furthermore, the key components of the transparency model – communications practices, organizational support and provision of resources – encapsulate the factors that influence the practice of transparent citizen-focused communications by the Government of Canada. The study concludes by offering recommendations for future research and practical applications.