Published Article / South Africa underwent political reform in 1994 from an apartheid government to a democratic state. Former white universities, known for their high standards and academic excellence, experienced an influx of black students who previously were excluded from these institutions. This article reports on a study which investigated the extent of learning barriers that previously disadvantaged black students at a renowned higher education institution experience, and endeavours to determine the learning support they need in order to succeed academically. A qualitative approach was followed and data were gathered by means of focus group interviews and participants' photo portfolios. The data were interpreted with reference to recent perceptions on adult learning, particularly in the African context. Implications for higher education in general are indicated.

This thesis proposes a framework to support the inexperienced student user to undertake the elicitation, analysis and specification of web user requirements. It is designed to support the student during web projects and to encourage more rigorous analysis by documenting web user requirements before the student commences design and implementation. The framework comprises a process meta-model, object model, rules model, support and guidance model, consistency, completeness and correctness model, learning model, student data model and a requirements specification model. The framework was transformed into an automated Computer Aided Web Environment (CAWE) tool and tested on a number of web modules within a Higher Education Institute (HEI). The research programme adopts the Canonical Action Research (CAR) methodology, which involves one or more iterations of diagnosing, action planning, action taking, evaluating and specifying what has been learned through reflection and allows interventions to take place within the next research cycle. Students were active participants in the research programme and contributed to the development of the intervention with continuous feedback. Analysis of usage data generated by the CAWE tool provided a valuable insight into how the framework and support mechanism was used by the students. Main contributions include the extension of knowledge and understanding of Web User Requirements in Web Engineering. Contribution is made to the curriculum of Web Engineering by identifying gaps in knowledge and understanding regarding the lack of analysis techniques used by the student. ii Contribution is also made to Web and User Requirements Engineering by proposing, implementing and evaluating a range of novel methods and frameworks through student collaboration.

As advances in information and communication technologies give way to more innovative opportunities for teaching and learning at a distance, the need to provide supporting structures for online students similar to those offered to on-campus students is becoming more significant. Although a range of support services has been proposed in the past, there is a need for a comprehensive system which education specialists can use to provide online academic support for medical students working in peer groups. The goal of the investigation was to provide such a system, which has the potential to foster knowledge construction, through high levels of sociocognitive processing, ultimately resulting in enhanced academic achievement. The multi-dimensional approach to investigating this problem necessitated utilizing a combination of qualitative and quantitative methods. The design and development of the system were guided by results of a review of the relevant literature which revealed the necessary considerations for supporting students online. Implementation followed instructional design principles geared at success for online environments. To assess the impact of the use of the system, the following analyses were carried out: to assess the level of sociocognitive processing that took place, discourse analysis and group interaction analysis were carried out; to assess impact on academic achievement, a quasi-experimental approach was carried out, controlling for select variables between the two groups which were used; and to garner the lessons which were learned, observation and survey methodology were employed. The results revealed that students did not interact at high levels of sociocognitive processing and that there was no significant difference in the academic achievement between the treatment and control groups. Survey results provided reasons for lack of participation/interaction and recommendations were proposed for alternative implementations to encourage participation in this particular group which is medical students. The recent developments in social and mobile technologies have provided education specialists with a rich evolving field in which to harvest innovative methods of supporting students in online learning environments. It would be interesting to investigate how these new technologies can encourage active participation in support groups and the impact this support structure would have on academic achievement.

A educação, enquanto um direito fundamental do homem, vem passando por processo de reconhecimento no decorrer da formação da sociedade, sua importância no exercício da cidadania e na garantia de direitos, atualmente é indiscutível, bem como propiciar a diminuição das desigualdades sociais. A Universidade São Paulo, vem implantando programas de inclusão social para estudantes oriundos da escola pública e os seus principais programas são o Programa de Inclusão Social da USP (INCLUSP), que tem previsto desde bônus nas notas do vestibular até outros mecanismos de acréscimo de bônus no vestibular, bem como o Programa de Apoio à Permanência e Formação Estudantil (PAPFE), com seus auxílios financeiros aos estudantes carentes. Evidente que estas iniciativas são louváveis, porém na prática cotidiana como assistente social, nos deparamos com as lutas diárias destes estudantes, as dificuldades que encontram para cumprir com as exigências acadêmicas. Propusemos, com este estudo sistematizar, analisar e teorizar o discurso da universidade confrontando-o com os relatos dos estudantes que foram contemplados por estes programas. Constatamos que a permanência estudantil abrange não só os aspectos materiais, mas bem como os aspectos simbólicos, desse modo não é garantida a inclusão social do estudante apenas com o auxílio financeiro, pois a exclusão social intramuros na universidade permanece / Education as a fundamental human right, is undergoing recognition process during the formation of the company, its importance in the exercise of citizenship and the guarantee of rights, is now indisputable, and to foster the reduction of social inequalities. The University of São Paulo, has been implementing social inclusion programs for students from public schools and its main programs are the Social Inclusion Program, USP (INCLUSP), which is scheduled from bonuses in entrance exam notes to other bonuses increase mechanisms the entrance exam and the Support Program Student Residence and Training (PAPFE) with its financial aid to needy students. Clearly these initiatives are commendable, but in everyday practice as a social worker, we face the daily struggles these students, the difficulties encountered to meet the academic requirements. Proposed, with this study systematize, analyze and theorize the discourse of university confronting him with the reports of the students who were covered by these programs. We found that student residence encompasses not only material aspects but as well as the symbolic aspects, thus the student\'s social inclusion only with the financial assistance is not guaranteed because social exclusion intramural university remains

A educação, enquanto um direito fundamental do homem, vem passando por processo de reconhecimento no decorrer da formação da sociedade, sua importância no exercício da cidadania e na garantia de direitos, atualmente é indiscutível, bem como propiciar a diminuição das desigualdades sociais. A Universidade São Paulo, vem implantando programas de inclusão social para estudantes oriundos da escola pública e os seus principais programas são o Programa de Inclusão Social da USP (INCLUSP), que tem previsto desde bônus nas notas do vestibular até outros mecanismos de acréscimo de bônus no vestibular, bem como o Programa de Apoio à Permanência e Formação Estudantil (PAPFE), com seus auxílios financeiros aos estudantes carentes. Evidente que estas iniciativas são louváveis, porém na prática cotidiana como assistente social, nos deparamos com as lutas diárias destes estudantes, as dificuldades que encontram para cumprir com as exigências acadêmicas. Propusemos, com este estudo sistematizar, analisar e teorizar o discurso da universidade confrontando-o com os relatos dos estudantes que foram contemplados por estes programas. Constatamos que a permanência estudantil abrange não só os aspectos materiais, mas bem como os aspectos simbólicos, desse modo não é garantida a inclusão social do estudante apenas com o auxílio financeiro, pois a exclusão social intramuros na universidade permanece / Education as a fundamental human right, is undergoing recognition process during the formation of the company, its importance in the exercise of citizenship and the guarantee of rights, is now indisputable, and to foster the reduction of social inequalities. The University of São Paulo, has been implementing social inclusion programs for students from public schools and its main programs are the Social Inclusion Program, USP (INCLUSP), which is scheduled from bonuses in entrance exam notes to other bonuses increase mechanisms the entrance exam and the Support Program Student Residence and Training (PAPFE) with its financial aid to needy students. Clearly these initiatives are commendable, but in everyday practice as a social worker, we face the daily struggles these students, the difficulties encountered to meet the academic requirements. Proposed, with this study systematize, analyze and theorize the discourse of university confronting him with the reports of the students who were covered by these programs. We found that student residence encompasses not only material aspects but as well as the symbolic aspects, thus the student\'s social inclusion only with the financial assistance is not guaranteed because social exclusion intramural university remains

Academic policies in higher education address institutional academic standards and student requirements including academic underachievement. Academic probation is one academic policy designed to alert students they are not meeting the minimum academic standards of the institution. Institutions offer a variety of student services to support institutional retention efforts and student persistence to graduation; however, there is little research that addresses academic policies and their role in the success of the college student (Brawner, Frillman, & Ohland, 2010). This qualitative case study was an exploration of the perceptions of undergraduate students and the administration by examining the policy of academic probation at one 4-year, private, small liberal arts college in southwest Virginia. The study explored what the institution intended the purpose of academic probation to serve and the perception of the policy by students who were placed on academic probation. Interviews were conducted with 1 undergraduate student who was currently on academic probation and 2 administrators of the institution who were familiar with the policy of academic probation. Survey questions were administered to 5 additional students on academic probation. A document review of the policy of academic probation was conducted. The findings of this study demonstrated that 3 students and both administrators viewed the policy as a way to alert students to refocusing their attention on academics in order to raise their GPA and meet the academic requirements needed for graduation. The study also revealed that students who were placed on academic probation did not feel they had sufficient knowledge of the policy before they were placed on probation.

A school district in rural Alabama has encountered a lack of parental involvement, which research shows could have a deleterious effect on student achievement. The purpose of this qualitative case study was to explore parents' perceptions about their involvement and the impact of that involvement on students' academic achievement. The conceptual framework that informed this study was Vygotsky's theory of social constructivism. The research questions addressed the parents' perceptions of their role in the education process as well as the effectiveness of the district's 2 parental involvement programs. A purposeful sample of 6 parents of students at an elementary school in Grades 3 through 5 participated in open-ended interviews. Data were transcribed, member checked, and then inductively coded for emergent themes. The findings suggested that parents believed their involvement was important, as was a strong home and school relationship. These themes were used to develop 3 days of parental involvement workshops, designed to help improve participation in the district's parental involvement programs and improve family and community relations. This study may help students, teachers, administrators, parents, and community agencies identify strategies to reduce the lack of parental involvement and increase student academic success.

College students who are from low income families, have disabilities, or are the first in their family to attend college are more likely to struggle socially and academically in a college setting. Promoting college graduation within these disadvantaged populations is critical for increased life wellness. Previous researchers studied to see if when students wrote about their personal beliefs if it would lead to higher levels of academic confidence and better academic performance (as measured by grades). This study expanded upon those previous studies to look specifically at whether a values-affirming writing intervention provided to at risk students in a federally funded college opportunity program would affect academic confidence, semester math grades, and overall semester academic performance (as measured by GPA). While there was no impact on semester math grades or overall semester academic performance, the values-affirming writing intervention did benefit students’ academic confidence. This study suggests more research on writing about personal beliefs within a federally funded college opportunity program may be beneficial in identifying methods of improving retention rates and college degree attainment for certain populations of at-risk students. A values-affirming intervention for at-risk students may be one protective factor universities can implement to help these students succeed.

The purpose of this study was to examine and identify support service needs and preferences of distance learners studying at the Turkish Open Education System (OES). In order to fulfill this purpose, views and perceptions of OES students on importance and accessibility of student support services at the OES were investigated through a mixed-method approach that uses both qualitative and quantitative data collection and analysis methods. Data collection took place in three distinct phases. In the first phase, available learner support services were identified through review of the literature, investigation of institutional artifacts, and interviews with the institutional representatives. In the second phase, a questionnaire was administered to OES students in order to collect data about demographic information, students' goals and motivations for participating in the distance education program, their perceptions about the importance and accessibility of support services, and types of support services they needed at different stages of their study. It also included open-ended questions to allow participants to comment on factors that are most assistive and most impeding in their distance learning experience, and also to allow them to offer suggestions for improving and/or expanding the existing learner support services. Out of 450 questionnaires distributed, 311 usable questionnaires were returned. In the third phase, individual and group follow-up interviews were performed with OES students to gain an in-depth understanding of participants' distance learning experience and to triangulate questionnaire data. The results of this study revealed that affective support needs of OES students are largely unmet. A large needs gap was identified for five of the six affective support services included in the questionnaire. The largest needs gap was for the counseling services to promote student motivation. Moreover, a large needs gap was identified for two of the ten cognitive support services included in the questionnaire. These were face-to-face academic counseling and communication with course instructor. In addition to affective and cognitive support services, a greater needs gap was identified for one of the six systemic support services, which is orientation to the course media/delivery format. Statistical tests (t test and ANOVA) revealed significant differences (p < 0.05) in importance and accessibility ratings of several support services based on gender, employment status, and study time.

This qualitative inquiry evaluated the Student Support Team Project and its effects on preservice teachers’ knowledge and perceptions of prereferral intervention and student support teams. This investigation is important because prereferral intervention and student support teams have been used increasingly to provide assistance to teachers and to students who need assistance with academic, social and emotional problems. This has created a need to provide preservice education that helps to prepare teachers to use these resources to help their students. This investigation demonstrated a specific approach to such instruction for preservice teachers (i.e., the Student Support Team Project), including an evaluation to determine changes in perceptions and knowledge that resulted during and after participation in this project. Participants were preservice teachers enrolled in an alternative teacher certification program. The research design was qualitative. Data collection included semi-structured interviews, written reflections from the preservice teachers, input from key informants, field notes and research team reflective journals. The collection and analysis of data were done recursively and used constant comparative methods. Analysis of the data revealed three main categories: Knowledge, Knowledge Needed, and Project Feedback. Knowledge reflected the participants’ understanding of student support teams and their implementation and included the following themes: Knowledge about Data Collection, Knowledge about Intervention, Knowledge about Student Support Teams, and Generalization of Knowledge. Knowledge Needed reflected the knowledge participants needed to understand and work effectively with these teams, including the following themes: Knowledge Needed about Data Collection, Knowledge Needed about Intervention, Knowledge Needed about Student Support Teams, and Other Knowledge Needed. Project Feedback included perceived strengths and weaknesses of the Student Support Team Project, including the following themes: Project Helpful, Project Struggles, and Project Suggestions. One key finding was how preservice teachers’ understanding of student support teams evolved from vague ideas about teams, to increasingly specific case-focused ideas, and finally, to generalized understandings. Findings are discussed in relationship to the literature on prereferral intervention and teacher development. Implications for preservice teacher education are discussed. Future research is also suggested.