Recent government policy has identified Speech, Language and Communications (SLCN) as key and essential to each child’s potential to achieve in school. The Bercow Report (Bercow 2008) was commissioned in order to review support for SLCN in the UK. Following a systematic review, Bercow highlighted (amongst other issues) a level of inconsistency associated with SLCN support in UK secondary schools . Despite general agreement that input is required in order to improve “communication” in secondary schools, a productive discussion in number of subsequent publications is limited (see Lindsay 2008 and discussion in literature review section in Appendix K), seemingly due lack of clarity regarding the precise definition of the term and the types of issues that interventions need to address. Furthermore, school based communication interventions to date have only focused on teacher-child communication, therefore, the current research aims to specify and investigate the concept of “communication” in a school setting on two different levels: within individual (self) and perceptions of others (leading to a more systemic perspective). First, on a personal level, a pupil’s own self concept of communicational abilities is assessed (paper 1). Second, on an organisational level, the way in which pupils and teachers as well as senior managerial staff view the quality of communication in the school (paper 2). This research assumes a view of communication which stretches beyond traditional models of language processing e.g. referring to syntax, phonology, morphology and pragmatics and interprets the term more widely to refer to any barrier (cognitive or otherwise) which disrupts the understanding or processing of language. The research presented in this thesis refers to one area in particular (communication self-concept) which falls inside this definition but would not be considered on most language audits and assessments (and is therefore unlikely to be considered in secondary schools). The term “Communication Self Concept” (CSC) refers to a person’s own views of their communicative ability and in this instance was borne initially out of more general work around “academic self-concept” by Marsh (1990) (see section 2.2 for discussion). Academic self-concept has been subdivided into a range of subject specific constructs which have been found to be highly predictive of academic attainment (Valentine et al 2004). Given the principal role of communication across a range of different disciplines it was considered that communication self-concept may have the potential to be highly predictive of academic attainment in school (see section 2.2 for discussion). Paper one therefore was split into two parts, the first part aimed to create a measure of communication self-concept and in the second to look at the extent to which it is able to uniquely predict academic attainment in English (see section 2.4.2 for discussion). Paper one concludes that the Communication Self Concept Questionnaire (CSCQ) is able to significantly predict academic attainment in English and is distinct from other predictors, such as English self-concept and Communication competence. Paper two continues to build on the theme of communication within secondary schools by exploring the views of children in two schools about communication in order to gain a wider perspective on potential barriers to communicating, which may also impact on their levels of communication self-concept. In addition to this, the paper also explores communication from an organisational perspective via interviews with senior management and staff. The aim of conducting interviews with staff was to gain an impression of the general issues surrounding communication from an institutional and inter-staff level. A range of themes were identified on a staff and child level. Themes related centrally to poor mutual (staff to staff, child to staff) awareness of each other’s respective roles and responsibilities at school. Sources of this issue appear to partly relate to time pressure and inconsistent staffing, both of which also contributed independently to poor communication in school. More crucially however, staff generally discussed feeling unable to communicate with their peers (i.e. other members of staff) for similar reasons to the children which was indicative of poor communication self-concept as defined in the previous study. Whilst the work in this thesis is exploratory in nature, it establishes the potentially important role of communication self-concept alongside more traditional communication related constructs (discussed in section 2.2 and appendix K). Furthermore, the thesis highlights the need for communication intervention to encompass an entire institution and questions the value of school based communication interventions which only focus on teacher-child communication. Questions regarding the extent to which communication self-concept on an organisational / staffing level impacts on child communication self-concept are discussed with respect to Social Cognitive Theory and Self-Efficacy Theory (Bandura 1982;1989).

Submitted by Marcia Bacha (marcia.bacha@fgv.br) on 2013-10-24T13:16:59Z No. of bitstreams: 1 Dissertação FGV - Leandro Haach - 2010.pdf: 5449138 bytes, checksum: 58cfd6b86439086caf6e5fb770cebbe2 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-10-24T13:17:16Z (GMT) No. of bitstreams: 1 Dissertação FGV - Leandro Haach - 2010.pdf: 5449138 bytes, checksum: 58cfd6b86439086caf6e5fb770cebbe2 (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-10-24T13:17:32Z (GMT) No. of bitstreams: 1 Dissertação FGV - Leandro Haach - 2010.pdf: 5449138 bytes, checksum: 58cfd6b86439086caf6e5fb770cebbe2 (MD5) / Made available in DSpace on 2013-10-24T13:17:40Z (GMT). No. of bitstreams: 1 Dissertação FGV - Leandro Haach - 2010.pdf: 5449138 bytes, checksum: 58cfd6b86439086caf6e5fb770cebbe2 (MD5) Previous issue date: 2010 / A presente dissertação tem como objetivo estudar o caso da empresa Lupatech CSL no que se refere, fundamentalmente, ao seu processo produtivo. Busca-se também discutir a possibilidade de se promoverem melhorias e mudanças que possam oferecer saídas que oportunizem, através de uma reestruturação produtiva, diferenciações competitivas ao negócio da empresa. Nesse sentido, considerando a análise sistêmica do ambiente, propõe-se a adoção de alguns princípios de gestão do M odelo Toyota de Produção, cujo um dos princípios preconiza uma relação de efetiva parceria com os fornecedores. Para tanto, considerando a permanente necessidade de as empresas buscarem seu equilíbrio e distinção no mercado, procurou-se fazer uma análise do pensamento sistêmico e outras fundamentações de convergência teórica com este trabalho. Além disso, a fim de melhor entender os prós e contras do pensamento toyotista de administração, buscou-se traçar uma investigação desde o antecessor modelo de produção em massa taylorista-fordista até os últimos acontecimentos que abalaram mundialmente a imagem da montadora Toyota. Acredita-se, ao final, que a análise dissertativa do caso da Lupatech poderá fortalecer e auxiliar a empresa em sua tomada de decisão, tanto no campo operacional como na definição de uma proposta estratégica de gestão. / The purpose ofthis dissertation is to study the case ofthe company called Lupatech CSL in matters fundamentally concerning its productive process. The text also discusses the possibility to promote improvements and changes able to provide solutions that will enable competitive differentiation to the company's business through the restructuring of the manufacturing process. Taking into account the systemic analysis of the environment, the paper thus suggests the adoption ofsome principles ofthe Toyota Production M odel, one of which recommends a relationship of effective cooperation and partnership with suppliers. Considering the companies permanent need to seek their equilibrium and distinction in the market, this work tries to establish and analysis of systemic thinking and of other foundations of theoretical convergence. The better grasp the pros and cons of the Toyota¬style management, this dissertation tries to carry out an investigation starting from the early Taylor-Ford mass production model up to the latest events that shook the image ofToyota worldwide. The dissertational analysis ofthe Lupatech case is likely to ultimately strengthen and assist the company in its decision making both in the operational area and in the definition ofstrategic proposition.