The Team Resilience Assessment Method for Simulation (TRAMS) is an instrument that consist of several measurements, such as team-member exchange, workload, the TRAMS observation protocol etc. This thesis researches the observation protocol. The TRAMS protocol is an assessment method for resilience in simulation games. The aim of this protocol is to support the identification of resilience strategies used and developed by the participants in a simulation game. It is a challenge to assess resilience in teams and that is why the TRAMS protocol has been developed. The scenario of the simulation games is a disruption for 10 days in the card payment system. During the simulation games, the participants work in teams and have to try to cope with the disruption in the card payment system. During the course of this study, 14 simulation games have been conducted with seven different teams. Each of the simulation games has been executed during one whole day, and the participating teams have in total played two games each. During every simulation game there were three observers equipped with the TRAMS protocol. To interpret the data collected with the TRAMS protocol, two methods have been used: transcription and thematic analysis. As a result, guidelines and design changes was formed. In addition, results showed that the distribution and frequency of observations of resilience strategies made were similar, that the observations noted by the observers were similar, and lastly eight themes from the data collection could be extracted: Coordinate and collaborate, Payment options, Cash circulation, Safety, Fuel and transportation, Inform, communicate and the media, Hoarding and rationing, Vulnerable groups. In conclusion, the TRAMS protocol is still under development and 15 more simulation games are planned to be conducted within the ongoing CCRAAAFFTING project. However, the protocol has been applied in this study´s 14 simulation games so far, and the similarities in how the observers filled in the protocol and how similar the observations were, indicate that it hopefully can develop into a recognized research tool in the future.

De trop nombreux évènements survenus la décennie passée illustrent la gravité et l’étendue des impacts auxquels les territoires peuvent être confrontés. L'atteinte aux infrastructures critiques peut induire de très nombreux dysfonctionnements en cascade pouvant plonger ce territoire et sa société dans une crise de grande ampleur. Les interdépendances entre ces activités essentielles et celles avec la population accentuent leur fragilité. Afin d'évaluer les impacts directs et indirects d'une perturbation majeure, la méthodologie développée étudie la problématique sous un angle multisectoriel répondant ainsi à une prise en compte de la complexité des territoires. Dans un premier temps, le territoire via ses activités essentielles et sa population est modélisé en s'appuyant sur les liens d'interdépendance existants. Sur la base d'un évènement initial donné, la méthode identifie les scénarios de propagation possibles et leurs conséquences sur les "usagers" concernés par la délivrance des services touchés. Cette simulation permet ainsi d'apprécier la résilience systémique des enjeux du territoire. Basé sur une approche systémique et spatiale, ce travail a pour objectif de fournir une aide à la décision à la planification des mesures de continuité et de rétablissement d'activité ou à la mise en place de mesures de traitement des risques. / Too many dramatic events occurred over the last ten years have demonstrated the severity and extent of impacts that territories may be confronted with. Damages to critical infrastructures may have a variety of downfall disturbing effects, which can lead territories and society into a huge crisis. Interdependency between these essential activities on the one hand, and between these activities and the population on the other hand, increases their vulnerability. This thesis presents a methodology to better assess direct and indirect impacts of a major disturbance. The issue is addressed from a multi-activity perspective, to take into account territories complexity.In the first stage, a territory is modeled using existing interdependency links between essential activities and the population. The methodology then identifies, based on a defined initial event, possible propagation scenarios and their consequences on services “users”. Finally, this simulation gives an assessment of the territory stakes resilience. This works provides a decision-making tool for the development of activity continuity plans, or risk assessment and mitigation policies.