This research aims to understand the role images currently play within the design process, in order to develop a classification of image types and reference keywords to construct an electronic image database for professional use in product design. Images play an important role in the design process, both in defining the context for designs and in informing the creation of individual design. They are also used to communicate with clients, to understand consumers, to assist in expressing the themes of the project, to understand the related environments, or to search for inspiration or functional solutions. Designers usually have their own collections of images, however for each project they still spend a significant amount of time searching images, either looking within their own collection or searching for new images. This study is based on the assumption that there is a structure that can show the relationship between the image itself and the information it conveys and can be used to develop the database. A product-image database will enable designers to consult images more easily and this will also facilitate communication of visual ideas among designers or between designers and their clients, thus augmenting its potential value in the professional design process. Also, the value of an image may be enhanced by applying its linguistic associations through descriptions and keywords which identify and interpret its content. Through a series of interviews, workshops, and understanding relevant issues, such as design method, linguistic theory, perception psychology and so on, a prototype database system was developed. It was developed based on three information divisions: SPECIFICATION, CHARACTERISTIC, and EMOTION. The three divisions construct a model of the information which an image conveys. The database prototype was tested and evaluated by groups of students and professional designers. The results showed that users understand the concept and working of the database and appreciated its value. They also indicated that the CHARACTERISTIC division was most valuable as it allows users to record images through their recollection of feelings.

This thesis focuses on an under-researched area of tourism -the multi stakeholder, inter organisational business to business Tourism IT domain which exhibits a marked rate of failure. A critical review of B2B case studies reveals that this failure is in large part due to the primacy afforded to technical problem solving approaches over human centred ones. The main purpose of the research is therefore stated as: "how do we ensure that, as technological solutions are implemented within this domain, due consideration is given to human-centred issues?" In order to tackle this research problem an interdisciplinary approach is taken and a communicative model for stakeholder consultation is developed. At the centre of the model lies an innovative method for deconstructing and reconstructing stakeholder discourse. A Co-operative Inquiry research methodology was used and a significant number of stakeholders were engaged in an Open Space event sponsored by two major Tourism IT companies who wanted to investigate the issues and opportunities connected with travel distribution and technology. This was followed up with face to face interviews and live discussions over the internet. In addition stakeholder discourse was captured via the Travelmole tourism discussion site. The discourse between stakeholders was reconstructed and the normative and objective claims analysed in depth. The presentation of these reconstructions in textual, tabular and diagrammatic formats captures the complexity of stakeholder interactions, revealing that although IT is an important tool, what really lies at the core of multi stakeholder projects are the normative positions to which participants subscribe. The model provided a practical means for critiquing stakeholder discourse, helping to identify stakeholders both involved and affected by the issue; juxtaposing the 'is' against the 'ought'; and enabling critical reflection on the coercive use of power. The review of the tourism literature revealed that these issues are as important in general B2B tourism partnerships as in Tourism IT and in this respect the model provides a practical tool for critique and for enabling the formation of a shared normative infrastructure on which multi stakeholder projects can proceed. In addition, while borrowing from Management Science, this thesis also makes a contribution to it, specifically in the area of boundary critique, through the way in which Habermas' ideal speech criteria arc practically implemented.

Ever since the early 90¡¦s the global software market and knowledge accumulation have been growing at a rapid speed. Knowledge has become a critical asset for professional software service industry and therefore, the demands for knowledge management in this industry have been increased dramatically. This study presents a novel approach for knowledge management in structured systems analysis and design area for a professional software service firm. A case study and a prototype system were used to illustrate the feasibility and usability of the proposed method. These results provide a practical base and better understanding for the professional software firms when they implement a knowledge management system.

This document is the doctoral thesis of L Bruce Archer. It is a part of his pioneering attempts in the 1960s to create a science of design - a project he later looked back on with some regret. For a discussion, see "The Structure of Design Processes: ideal and reality in Bruce Archer’s 1968 doctoral thesis" http://researchonline.rca.ac.uk/1721/ This version of the thesis document is a photocopy that includes hand-corrections and amendments made onto the typescript. It seems to have been prepared as copy for a book: the closing remarks in the document thank "the designer of this book, Brian Grimbly" (one-time art editor of Design magazine). No such book was ever published. Archer's introduction states: "This thesis attempts to set up a framework within which the set of skills, sensibilities and intellectual disciplines that, taken together, constitute the art of designing might be logically related so as to form the basis of a science of design. No attempt is made here to distinguish between architectural, engineering and industrial design. Indeed, it is an essential element in the philosophy underlying this thesis that the logical nature of the act of designing is largely independent of the character of the thing designed. By the same token, no attempt is made here to define 'good design'. The argument presented is concerned with the theory of navigating towards a chosen destination rather than with the identity or merit of the destination itself. "A logical model of the design process is developed, and a terminology and notation is adopted, which is intended to be compatible with the neighbouring disciplines of management science and operational research. Many of the concepts and techniques presented are, indeed, derived from those disciplines. A primary purpose of this work is to provide a conceptual framework and an operational notation within which designers might work and upon which case study analyses might be based. "The range of techniques and disciplines which might be employed at various stages in the conduct of a design project are referred to only in general terms. Different design problems, and different classes of design activity, call for different techniques and different emphases at various stages. There is no suggestion here that all design should be conducted according to a given formula - only that the logic of any design problem may be better perceived against the background of a common framework. "In certain instances, the general form of the laws which are thought to connect certain phenomena common to most design problems is indicated. It is hoped that the logical model, terminology and notation presented will facilitate the accumulation of the case study data, and the derivation of the more precise general laws, upon which an emergent science of design must be based." A note on accuracy This PDF of the Archer doctoral thesis has been processed for Optical Character Recognition with a reasonable degree of accuracy for the typescript parts. It has not been hand-corrected. The captions and other textual parts of the figures, being in handwriting, have not been processed.

This thesis presents a new modelling method for information systems analysis and design, where the concept of service and the principles of service orientation are used for integrated modelling and reasoning about information systems architectures across organisational and technical systems boundaries. The concept of service enables cohesion of the intersubjective and objective modelling traditions by using a single type of diagram that facilitates detection of semantic inconsistency, incompleteness, ambiguity and discontinuity between the static and dynamic aspects of information systems specifications. The thesis is focused on three research topics, which are fundamental to the development of a new service-oriented modelling method. The first research topic concerns a pragmatic-driven specification of information systems. It clarifies answers to the research question: How can a conceptual modelling process be driven by pragmatic considerations? The second research topic provides a service-oriented modelling foundation for information systems analysis and design. It answers the research questions: How can the concept of service be used explicitly for the analysis and design of information systems and how can the static and dynamic aspects of information systems specifications be integrated at the conceptual level? The third research topic presents transition principles to implementation-specific design and answers the research question: How can service-oriented conceptual representations be aligned with implementation-specific design? The thesis contributes with a new knowledge to the area of conceptual modelling of information systems. The service-oriented modelling method consists of the modelling process, modelling language and techniques for the analysis and design of information systems on three levels of abstraction: pragmatic, semantic and syntactic. These three levels are necessary for a holistic understanding of enterprise architecture by stakeholders. The advantage of the service-oriented modelling method is that it can help to control traceability from information system design to original requirements. The method facilitates the semantic integration of the structural, behavioural and interactive aspects of information systems conceptual representations by using a single diagram type. The modelling language provides service-oriented constructs that are fundamental to building the major systems analysis patterns. The service-oriented modelling process contributes with seven steps of incremental design, which justifies various information systems components. The method provides the basis for a gradual and systematic way of modelling and an understanding of how pragmatic, semantic and logical information system requirements are linked together. The possibility to detect and eliminate undesirable characteristics of service-oriented diagrams can help to improve communication among stakeholders. Service-oriented specifications are computation-neutral and therefore they are more comprehensible for business analysis experts in comparison to implementation specific graphical representations of information systems. Finally, this thesis presents the challenges for future research, one of which is the development of the automated tools for the alignment of business models with implementation-specific information systems specifications.

Abstract This thesis explores the integration of work practice and system design in deliberating upon how to increase the sensitivity of system design towards everyday work practice. The attempt to make work practice visible and intelligible for system design necessarily relates to two very different bodies of knowledge: the actual work activities and knowledge of practitioners, and what is considered relevant information for requirements analysis in system design. The strategy of this work comprises the integration of ethnographically informed study of work practice and participatory design by drawing on the longitudinal fieldwork of studying technologically mediated radiology work and promoting work practice based participatory design interventions into technology projects in the clinic of radiology. The adopted theoretical attitude of interweaving construction and reconstruction necessitates questioning and reconfiguring some of the taken-for-granted assumptions of disciplinary dichotomies and conventional frames of reference both with regard to ethnographic traditions focused on current practices as well as technology-centered and future-oriented system design. Radiology, with its ongoing and complex transition from film-based to digitally mediated work, has provided the concrete setting for thinking about the relations between researcher, designer and work practice practitioner in an attempt to find ways in which to sensitise system design towards everyday work practice. Establishing the relevance between ethnographic findings of work and design specifications requires a reformulation of work practice that appreciates the everyday fluency of work practice and recognises the endogenous change for the needs of system design. The possibilities of extending the multivoiced expertise prevalent in participatory design with an explicit interest on emic-etic views and knowledges inherent within ethnographic traditions is explored through reflecting on the changing researcher knowledge and location. The reflections are also used in developing a tool for work practice oriented participatory design and in constructing the role of participant interventionist. Through mutual exploration and constructive collaboration of ethnographic and participatory design traditions as well as scrutiny of actual design sessions, the dimensions of analytic distance, horizon of work practice transformations and situated generalisation are put forward as general interactions of work practice sensitive participatory design.

Aerocapture offers a near propellantless and quick method of orbit insertion at atmosphere bearing planetary destinations. Compared to conventional propulsive insertion, the primary advantage of using aerocapture is the savings in propellant mass which could be used to accommodate more useful payload. To protect the spacecraft from the aerodynamic heating during the maneuver, the spacecraft must be enclosed in a protective aeroshell or deployable drag device which also provides aerodynamic control authority to target the desired conditions at atmospheric exit. For inner planets such as Mars and Venus, aerocapture offers a very attractive option for inserting small satellites or constellations into very low circular orbits such as those used for imaging or radar observations. The large amount of propellant required for orbit insertion at outer planets such as Uranus and Neptune severely limits the useful payload mass that can delivered to orbit as well as the achievable flight time. For outer planet missions, aerocapture opens up an entirely new class of short time of flight trajectories which are infeasible with propulsive insertion. A systems framework for rapid conceptual design of aerocapture missions considering the interdependencies between various elements such as interplanetary trajectory and vehicle control performance for aerocapture is presented. The framework provides a step-by-step procedure to formulate an aerocapture mission starting from a set of mission objectives. At the core of the framework is the ``aerocapture feasibility chart", a graphical method to visualize the various constraints arising from control authority requirement, peak deceleration, stagnation-point peak heat rate, and total heat load as a function of vehicle aerodynamic performance and interplanetary arrival conditions. Aerocapture feasibility charts have been compiled for all atmosphere-bearing Solar System destinations for both lift and drag modulation control techniques. The framework is illustrated by its application to conceptual design of a Venus small satellite mission and a Flagship-class Neptune mission using heritage blunt-body aeroshells. The framework is implemented in the Aerocapture Mission Analysis Tool (AMAT), a free and open-source Python package, to enable scientists and mission designers perform rapid conceptual design of aerocapture missions. AMAT can also be used for rapid Entry, Descent, and Landing (EDL) studies for atmospheric probes and landers at any atmosphere-bearing destination.

<p>This dissertation focuses on the creation of a paradigm shift in building innovation. Challenges in achieving building energy-efficiency at scale highlight the complexity of the building performance problem, which is embedded with social, cultural, physical, environmental, and economic factors. Traditional approaches to building design have difficulty accounting for these multi-faceted variables and related longitudinal barriers and intangible impacts. Firstly, key stakeholders and their economic constraints change throughout time, and this variability is not traditionally considered upfront or addressed throughout a building’s operation. Secondly, buildings have social, cultural, environmental and economic implications that are difficult to quantify and evaluate against strictly functional design objectives. Therefore, current deeply technical and often system-specific building design strategies could benefit from whole-building solutions that account for this complexity and enable a paradigm shift in design toward human-centered outcomes (i.e., well-being, health, financial sustainability) and effective (i.e., equitable and sustainable) buildings. </p> <p>To drive this shift, an impact-based innovation framework was employed to pursue system-level and ecosystem-level strategies to optimize longitudinal building value assessment and distribution. First, a grounded theory study was pursued which identified gaps in current design practice that miss underlying building subsystem interactions which influence building performance. A system-level taxonomy of the building was then defined, linking identified sub-system synergies to functional, emotional and social building benefits for inhabitants. Then, an exploratory mixed-methods study was pursued, yielding a longitudinal building value framework that helps characterize key stakeholders, building design choices, and shared efficacy metrics. Building on these inputs, a multi-stakeholder, longitudinal building value assessment model was developed. The model was tested on two residential building development scenarios, highlighting its ability to capture the true impact of buildings on affected stakeholders over time in terms of tangible and intangible building costs and benefits. Finally, business model innovation concepts were employed to identify specific changes in stakeholder value delivery and capture strategies that could redistribute building costs and benefits over time, and thereby facilitate a shift in the paradigm of design and value capture in the residential building industry. </p>