O ambiente globalizado e em constantes mudanças, previsto por pesquisadores nas últimas décadas, passou a fazer parte do dia a dia das organizações. Nesse cenário de desenvolvimento tecnológico e surgimento da era da informação, a competividade se acirrou no ambiente corporativo. As organizações encontram-se diante do desafio de, com os recursos disponíveis, garantirem a vantagem competitiva diante de seus competidores, e as áreas de Recursos Humanos passam a ocupar uma posição estratégica para garantir a implementação de estratégias de negócios das organizações. Essas estratégias, normalmente, abrangem a utilização de empregados com qualidades diferenciadas em posições chave na organização, aqueles que podem ser chamados de \'talentos\'. Pesquisas de institutos e consultorias de renome apontam que uma das principais prioridades para os profissionais de RH é a Gestão de Talentos, com ênfase no desenvolvimento de políticas e práticas que visem à manutenção do empregado na organização, a sua retenção. Considerando esses aspectos, além dos altos custos envolvidos na saída e substituição de um empregado e questões como a escassez de mão de obra vivenciada no cenário nacional, esta dissertação buscou investigar a relação dos motivos que levam os empregados a permanecerem na organização, ou seja, seus fatores de retenção, e as características pessoais, profissionais e organizacionais destes empregados. A pesquisa contou com 121.532 respondentes, atuando em 407 organizações participantes de pesquisa pública que analisa a qualidade do ambiente de trabalho. No aspecto metodológico, foram desenvolvidas análises qualitativas e quantitativas para obter os fatores de retenção e verificar suas relações com as características dos empregados. Utilizou-se a técnica de Análise de Correspondência Múltipla para visualização do mapa perceptual das variáveis em estudo. Foram encontrados 13 fatores de retenção dos empregados, sendo que doze foram identificados anteriormente em estudo norte americano - Comprometimento Organizacional, Falta de Alternativas, Flexibilidade no Trabalho, Influências Não Relacionadas ao Trabalho, Investimentos, Justiça Organizacional, Localização, Oportunidades de Desenvolvimento, Prestígio Organizacional, Recompensas Extrínsecas, Relacionamentos e Satisfação com o Trabalho - e um fator foi incluído neste estudo - Estabilidade e Segurança. Os resultados mostraram associações entre os fatores de retenção e as variáveis das características dos empregados, sendo que algumas variáveis discriminam mais, como Escolaridade, Cargo e Faixa Etária, enquanto outras apresentam menor influência, como Gênero e Avaliação de Desempenho. / The globalized and rapidly changing environment, predicted by researchers in recent decades, has become part of everyday life of organizations. In this technological development scenario and rise of the information age, the competitiveness intensified in the corporate environment. Organizations are facing the challenge of, with the available resources, ensure the competitive advantage over its competitors and the Human Resources come to occupy a strategic position to ensure the implementation of business strategies of organizations. These strategies typically include the use of employees with unique qualities in key positions in the organization, those who can be called \'talent\'. Researches from renowned institutes and consultancies indicate that a top priority for HR professionals is Talent Management, with emphasis on the development of policies and practices aimed at maintaining the employee in the organization, their retention. Considering these aspects, in addition to high costs involved in releasing and replacing an employee and issues such as the shortage of labor force experienced in the national scenario, this dissertation investigates the relationship of the reasons that lead employees to remain in the organization, that is their retention factors, and personal, professional and organizational characteristics of these employees. The survey involved a sample of 121532 respondents, working in 407 organizations participating in public research that analyzes the quality of the work environment. Considering the methodological aspect, qualitative and quantitative analyzes were performed to obtain the retention factors and verify its relations with the characteristics of employees. It was used the technique of Multiple Correspondence Analysis to display the perceptual map of the study variables. 13 employee retention factors were found, twelve were identified previously in North American study - Organizational Commitment, Lack of Alternatives, Flexibility at Work, Nonwork Influences, Investments, Organizational Justice, Location, Development Opportunities, Organizational Prestige , Extrinsic Rewards, Relationships and Job Satisfaction - and a factor was included in this study - Stability and Security. The results showed associations between retention factors and variables of the characteristics of employees, some of which variables discriminate more like Education, Job and Age, while others have less influence, as Gender and Performance Evaluation.

Dagens arbetsmarknad präglas av att vara dynamisk och rörlig, vilket ställer krav på arbetsgivare att ta hand om sin personal och utforma organisationen på ett sätt som gör att medarbetare utvecklas och motiveras. Samtidigt är en av HR-funktionens stora utmaningar att hitta strategier och utforma aktiviteter för att attrahera, behålla och utveckla personal. I denna kvalitativa studie har vi utgått från en organisation och från den intervjuat både HR, chefer och medarbetare i syfte att undersöka om organisationen har en strategi för personalvård samt hur arbetet ser ut praktiskt. Vi undersöker även vad som anses vara viktigt för att medarbetare ska motiveras och trivas med både arbetsuppgifter och arbetsgivare. För att kunna besvara våra frågeställningar har två teoretiska utgångspunkter använts, krav-kontroll- och stöd- modellen samt tvåfaktorteorin. Studiens resultat visar att det inte finns några utpräglade strategier från organisationen gällande personalvård men däremot framkommer implicita tillvägagångssätt för att personalen ska trivas. Ledarskapet framhålls som den viktigaste faktorn och vi diskuterar på vilket sätt chefen ser till individen i arbetet att vårda och utveckla sina medarbetare och hur det bidrar till organisationens framgång. Gemenskap mellan kollegor och möjlighet till kompetensutveckling är ytterligare två faktorer som lyfts som centrala för att medarbetare ska vilja stanna och trivas hos sin arbetsgivare.

This Master's Thesis deals with the issue of talent management at Tesco Stores ČR a.s. The main goal was to create an action plan for cooperation with talent's at Tesco Stores ČR a.s. leading to an increase in employee engagement. Through a detailed study of specialized literature, talent management and its processes, employee development, succession planning, career management and performance management were defined. An analysis of the current system of talent management in the company was created based on interviews and a questionnaire survey. A SWOT analysis generated recommendations and suggestions for improvement on specific activities for talents, optimization of succession plans and development programmes.

This paper analyzes the relevance of succession planning from today's labor market perspective. Consequently, it reviews the reasons, methods and limitations of external and internal hiring concluding that corporations should employ a balance of both. Research shows that succession planning provides a means for organizations to develop, retain and promote internal talent. Because succession planning often consists of opaque processes, emergency planning or unmethodical decisions, the thesis identifies whether succession software on the example of the Business Execution Suite from SuccessFactors can add value to conventional succession planning. Although this Software-as-a-Service solution does offer a variety of best practice tools, the author concludes that the success of a succession program moreover depends on systematic process and role definitions as well as a facilitating corporate culture. Secondary research, internal company documents and an expert interview support the author in finding conclusions.

To determine how leading companies in North America, Europe, and Asia develop and sustain strong talent pipelines, this research investigates talent management processes and practices in a sample of 37 multinational corporations, selected on the basis of their international scope, reputation, and long-term performance. In-depth case studies and a Web-based survey of human resources professionals identify various effective practices that can help companies attract, select, develop, and retain talent. However, the results suggest that competitive advantage comes not primarily from designing and implementing best practices but rather from the proper internal alignment of various elements of a company's talent management system, as well as their embeddedness in the value system of the firm, their links to business strategy, and their global coordination.

This thesis deals with talent management. Its aim is to identify the best practices in talent management based on secondary and primary research of selected talent management programs. The theory is focused on definition of strategic HR management and especially talent management as one of its priorities. It is followed by explanation of the basic concepts of talent (such as high-potential, high performing and key employees) and talent management. Further descriptions of talent management process as well as TM challenges are included. The practical part is divided into two main sections. The first one is related to research in four companies and evaluation of their current talent management programs. Due to the fact that Generation Y is still more and more included in talent pool, the second part covers description of work life from its point of view. The final section contains a summary and the best practices.

Master thesis is focused on the topic of talent management. It is divided into theoretical and practical part. The theoretical part defines basic terms of talent, talent management, talent management processes - acquisition, development and retention of talented employees in the organization. The second part of the thesis focuses firstly on the introduction of Unicorn and analysis of the current state of talent management in the company. Information was obtained by interviewing concerned people and by study of methodological materials of the company. Furthermore, the practical part presents an evaluation of the current state of work with talented employees in Unicorn and suggests improvements of the situation. The final section summarizes the outcomes and recommendations for Unicorn.

This diploma thesis concentrates on relationship between employee satisfaction and usage of new methods in Human Resources Management, particularly coaching and talent management. As employee satisfaction becomes one of the most important sources of influence on company's performance, it is also discussed in the theoretical background the relationship between employee satisfaction and company performance. The goal of the thesis is to find relationship between usage of new HRM methods (coaching and talent management) and employee satisfaction. The thesis has four chapters. First two chapters "Measurement Systems in an Organization" and "Methods in HR Management" set a theoretical background for the research. The third chapter concentrates on the research itself: employees of five Russian companies both with and without coaching and talent management, are tested. In the last chapter are compared research outcomes and theoretical approach, as well as, recommendations are given.

Graduate recruitment is an activity that is practiced by many organisations and HR professionals in South Africa (SAGRA, 2012), yet there is still much to learn about the challenge of what graduates perceive to be the most important factors in attracting and retaining them. In addition, it is generally known that the information and communications technology (ICT) industry is at “war for talent” (McKinsey&Company, 2007) among IT graduates due to the scarcity of the IT skills set (ITWEB, 2008). IT News Africa (2012) reports that South Africa has a growing shortage of skilled workers within the information and communication technology (ICT) field. This can particularly be indicated by the numbers released by South Africa’s Department of Home Affairs, which for instance, has issued a detailed list of 7,600 open ICT technical job vacancies (IT News Africa, 2012). The objectives of the study were: (1) to determine what firstly attracts IT graduates to ICT companies, and (2) to determine what retains these IT graduates. The purpose of this was to assist HR managers to overcome the challenge of attraction and retention within the ICT industry. Data for this study was collected by means of an online survey, namely the IT Graduate Recruitment Survey, on a purposive sample (N = 172) of IT graduates in the South African IT sector. Descriptive frequency, median, ranking and chi-square statistics revealed significant insight into the IT graduate’s perspective of attraction and retention factors. The main findings indicate that the top attraction factors for IT graduates include interest in the prospective organisation’s specific products, the services it provides and the employer’s brand in the industry; the overall reputation of the employer; career opportunities; security of employment; and to be able to make use of the IT qualification for which they studied. The two most influential advertising techniques to attract IT graduates are people who already work in the industry, and employer websites. The top retention factors include the availability of opportunities for further study, being supported by the employer and future career opportunities. The findings contribute valuable insight and knowledge to the field of Human Resource Management that can be applied in the recruitment, selection and talent management processes in relation to IT graduates in the ICT industry. Future research could compare different ethnic, gender and qualification groups – i.e. an IT degree candidate versus a diploma candidate – and their expectations when entering the workplace. The impact of on-boarding and induction can also be investigated in terms of the impact these have on retention. It is also recommended that researchers conduct in-depth qualitative interviews together with the current questionnaire to evaluate IT students’ and graduates’ perceptions of the viable attraction and retention techniques more critically. / Dissertation (MCom)--University of Pretoria, 2013. / Human Resource Management / unrestricted

La presente investigación tuvo como objetivo general explicar cuál es la efectividad del programa de capacitación Service Pro en el desarrollo de competencias laborales del personal técnico de la empresa Ferreyros S.A., Lima, 2021. La metodología empleada tuvo enfoque mixto, alcance explicativo y diseño explicativo secuencial. Se utilizó como técnicas de recolección de datos a la encuesta y la entrevista, y como instrumentos la escala valorativa y la guía de entrevista no estructurada. La población la constituyeron 150 trabajadores de las áreas técnicas de la empresa Ferreyros S.A., la muestra fue elegida de manera aleatoria y estuvo conformada por 120 trabajadores pertenecientes a diferentes categorías certificadas. Entre los resultados cuantitativos de la investigación tenemos que en la variable Programa de Capacitación Service Pro, categoría o dimensión capacitación, el 46.90% están completamente de acuerdo con la efectividad de la capacitación del programa, y el 50.83% está de acuerdo, el 2.26% no está ni de acuerdo ni en desacuerdo. En la categoría o dimensión certificación de tareas, el 49.83% está completamente de acuerdo con la efectividad de la certificación de tareas del programa, el 47.33% está de acuerdo y el 2.83% no está de acuerdo ni en desacuerdo. En la categoría evaluación de tareas, el 56.67% está completamente de acuerdo con la efectividad de la evaluación de tareas, el 40.33% está de acuerdo y el 3.0% no está ni de acuerdo ni en desacuerdo. Por otro lado, en la variable competencias laborales del personal técnico tenemos que en la categoría desarrollo de aptitudes técnicas el 46.50% está completamente de acuerdo que se desarrollan las aptitudes técnicas del personal, el 51% de acuerdo y el 2.50% no está ni de acuerdo ni en desacuerdo. En la categoría o dimensión conocimiento de maquinarias, equipos y herramientas, el 49.17% está completamente de acuerdo que ha desarrollado su conocimiento de maquinarias, equipos y herramientas, el 48.33% está de acuerdo y el 2.50% no está ni de acuerdo ni en desacuerdo. En la categoría o dimensión Uso de manuales y procedimiento del personal, el 56.83% está completamente de acuerdo que ha mejorado su conocimiento de los manuales y procedimientos del personal, el 40.77% está de acuerdo y el 2.40% no está de acuerdo ni en desacuerdo. En la categoría o dimensión seguridad y salud en el uso de maquinarias, equipos y herramientas, el 45.31% está completamente de acuerdo que ha mejorado su práctica y conocimiento sobre seguridad y salud en el uso de maquinarias, equipos y herramientas, el 50.94% está de acuerdo y el 3.75% no está de acuerdo ni en desacuerdo. En la categoría o dimensión uso de tecnologías por parte del personal, tenemos que el 46.11% está completamente de acuerdo que han aprendido a usar la tecnología en la empresa, el 51.39 está de acuerdo y el 2.50% no está ni de acuerdo ni en desacuerdo. Por otro lado, en los resultados cualitativos, se evidencia de acuerdo a las percepciones de los técnicos que el Programa de Capacitación Service Pro es efectivo para desarrollar las competencias laborales del personal técnico de la empresa Ferreyros S.A. Teniendo en cuenta los resultados cuantitativos y cualitativos, se puede colegir que el Programa de Capacitación es efectivo y desarrolla las competencias laborales del personal técnico de la empresa Ferreyros S.A. Se concluye que el Programa de Capacitación Service Pro efectivamente desarrolla las competencias laborales del personal técnico de la empresa Ferreyros S.A., Lima 2021 de acuerdo a los resultados cuantitativos y cualitativos obtenidos en la investigación. / The present research had the general objective of explaining the effectiveness of the Service Pro training program in the development of labor competencies of the technical personnel of the company Ferreyros SA, Lima, 2021. The methodology used had a mixed approach, explanatory scope and sequential explanatory design. The survey and interview data collection techniques were used, and the rating scale and the unstructured interview guide were used as instruments. The population was made up of 150 workers from the technical areas of the company Ferreyros S.A., the sample was chosen randomly and consisted of 120 workers belonging to different certified categories. Among the quantitative results of the research we have that in the variable Service Pro Training Program, category or training dimension, 46.90% completely agree with the effectiveness of the program's training, and 50.83% agree, 2.26% you neither agree nor disagree. In the task certification category or dimension, 49.83% completely agree with the effectiveness of the program's task certification, 47.33% agree and 2.83% neither agree nor disagree. In the task evaluation category, 56.67% completely agree with the effectiveness of the task evaluation, 40.33% agree and 3.0% neither agree nor disagree. On the other hand, in the variable labor competencies of technical personnel we have that in the category of technical aptitudes development, 46.50% completely agree that the technical aptitudes of the personnel are being developed, 51% agree and 2.5% do not even agree. agree or disagree. In the category or dimension knowledge of machinery, equipment and tools, 49.17% completely agree that they have developed their knowledge of machinery, equipment and tools, 48.33% agree and 2.50% neither agree nor disagree . In the category or dimension Use of personnel manuals and procedures, 56.83% are completely in agreement that their knowledge of personnel manuals and procedures has improved, 40.77% agree and 2.4% neither agree nor disagree. In the category or dimension safety and health in the use of machinery, equipment and tools, 45.31% fully agree that their practice and knowledge about safety and health in the use of machinery, equipment and tools has improved, 50.94% agree agree and 3.75% neither agree nor disagree. In the category or dimension, use of technology by staff, we have that 46.11% completely agree that they have learned to use technology in the company, 51.39 agree and 2.5% neither agree nor disagree . On the other hand, in the qualitative results, it is evidenced according to the perceptions of the technicians that the Service Pro Training Program is effective to develop the labor competencies of the technical personnel of the company Ferreyros S.A. Taking into account the quantitative and qualitative results, it can be inferred that the Training Program is effective and develops the job skills of the technical staff of the company Ferreyros S.A. It is concluded that the Service Pro Training Program effectively develops the labor competencies of the technical staff of the company Ferreyros S.A., Lima 2021 according to the quantitative and qualitative results obtained in the research. / Trabajo de investigación